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Z Gallerie / horribly unsatisfied

1 United States

Z Gallerie Furniture

We first ordered a bedroom set, with the Raphael bed in the late May 2007. It didn't arrive until late July. The movers left without any apparent problems. About 10 minutes later as we moved the furniture around, we noticed a huge chunk missing off of the foot of the top right side of the headboard. The movers positioned it against the wall, so we could not see it easily.

Before our bedroom set was delivered, we had also ordered a dining room set in late June. They said it would come in around mid to late July.

It is now almost September 2007 and no new headboard or dining room set. We went to the store to ask them about it, and I overheard them talking about how the movers scratched another customer's door and the product they were delivering, and they just put the customer on hold.

The moving company called to schedule a date for both, and they never showed up, so we waited 6 hours for nothing. (They said they would come between 12-4:00) We called at 4:00 and they said they "couldn't reach the driver." But then rescheduled it for a week later.

Second time was scheduled for 2-6:00. Six thirty comes around, so we call again. "You're the last stop, they should be there in an hour." So we wait there all day, and still NOTHING.

We are going to cancel the order, but they say there is a restocking fee? We haven't even gotten the furniture!

You would think that the products are so expensive they would have enough revenue to hire a good delivery company, but obviously not. I would never order from this place again because this was a huge inconvenience and have been without a dining room table for 3 months now and a broken bed. Horribly unsatisfied.

Ll

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