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Z Gallerie Customer Service Phone, Email, Contacts

Z Gallerie
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4.4 367 Reviews

Z Gallerie Complaints Summary

29 Resolved
48 Unresolved
Our verdict: Engaging with Z Gallerie, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:38 pm EST
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Z Gallerie worst customer service

I have never written a bad review on anything, but Z Gallerie succeeded in coming through with the worst customer service experience of my 52 years on the planet. To be fair, I gave them every opportunity to correct their mistake, but they brashly declined. To put it simply, I ordered a custom coffee table that is displayed in a dark brown color in their showroom. After three months, the table showed up and it was black. I realize the color difference isn't dramatic, but would certainly stand out as the last piece in my new living room. I opened the box in the store and said, "this isn't what I ordered". Their answer was, "sorry, there are no returns on special orders", then proceeded to admit that there was a color difference, but it was "due to the lighting". I asked for the manager (Theresa) and was referred to the Customer Service Dept in Colorado. After logging 14 calls to Jennifer there over 6 weeks, she finally called back. They confirmed my story that the color was wrong, but stuck with their policy and whacked me for a 20% restocking fee, which is unbelievable, even after they also confirmed that I had spent thousands of dollars there recently to furnish my house after a divorce. There are five other furniture retailers within 1/4 mile of Z Gallerie, ALL of whom offer normal or standard returns or full refunds on furniture, special orders or not, and with no reason required. I was charged $283.10 for them shipping the wrong item to the store. I notice that this coffee table isn't carried by them anymore, either. If you have a worse customer service story than that, I'd like to hear it.

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Bcorda
, US
May 03, 2016 8:56 am EDT
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I have experienced the same problem with ZGallery. They are the worst when comes to customer service or stand behind their products. Placed several phone calls and emails with photos before getting return call to tell me to bad they will not send anybody out or do anything for me because warranty expires. This is a $6000 dollar sofa that does not show wear or tear, put leather is manufacture problem with spray.finish applied at tannery is peeling off
ZGallery should take to manufacture for replacement
Take a lesson from a store that cares about there customers Nordstrom's would of handled this immediately
Review photos and take care of my problem. I will not go away until I receive satisfaction. This is tanning leather issue and manufacture
Stand up take care of this. Get back to me immediately. Bob Corda [protected]
This was purchased ar Scottsdale store in Kierkand

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Z Gallerie Service Support
Gardena, US
Jan 07, 2010 1:47 pm EST

Hello:

I read your comment and would like to offer my assistance. Feel free to reply to this message or email me directly at ppham@zgallerie.com. If you would like to discuss it over the phone, please let me know the best phone number to reach you at so I can give you a call.

Thanks,
Phi

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8:51 am EST
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Z Gallerie don't shop there

I went to z galleries in dallas, tx on 10/31/09. They have a very nice looking store & I bought a few items totally about $120. I used a master card. When my bill arrived I realized this store charged my credit card an extra $216 & when I reported the error to customer service (After 20 minues on hold) they kept telling me they would check into it & call me back. Their customer service personnel are extremely rude. They did not call me back with a resolution. I finally disputed the charge with mastercard. Still waiting for results of that.

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Brandon
, US
Mar 31, 2010 10:17 am EDT

We searched for a mirror for several months and found a mirror in the local store in Pembroke Gardens, Fl. We checked twice before we ordered the mirror to make sure they could get the item. The items was ordered in early January to be delivered the end of February. February came and went. I called on 3/14/10 and spoke to a Manager who told me they shouldn't have taken my order and that we could order the item online. I told him we paid in advance and that we should have been called. After some effort on my part he said he would check to see when he could get the item. Days go by and no call. I all twice and I am told customer Service had called me and didn't get an answer-I got calls all day. They said they would have tried to call me again in a week.

Calls to Customer Service-very casual no apologies, no we should have called nothing. They couldn't care less. Now I am to wait until the end of April. I guess I'll have to call over and over.

No customer service. I won't be surprised if they close.

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12:06 pm EDT
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Z Gallerie bad quality products

The dishes I bought were defective. After only eight months they glaze is crackling and staining. I tried to return them to the local store in Birmingham, AL. I was told I would have to call customer service, so I did. When I contacted them, I asked do you not stand behind your products you sell. I was told, that is what I am telling you. You have to deal with the store. So I returned to the store.

Both the store manager and customer service were very rude. I was given a store credit, but there is not anything there I want to spent about $300 on at this time. Of course I still need dishes. I was told by the manager his store would lose money. I was still unable to get my money back. I realize I had the dishes for eight months. but dishes should last more than eight months.

I m truly disappointed the policy of Z Gallerie. I will no longer be doing business with them.

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9:08 am EDT
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Z Gallerie terrible company

How we got robbed: Z Gallerie grossly misrepresented shipping and restocking fees on a piece of furniture deemed undeliverable by their delivery co.

Before we purchased this furniture called “Aberdeen Cabinet”, we did our due diligence to find and provide all the information about measurements and shipping. We planned to have it in our second floor bedroom and knew that the only way to take it there is via the large second floor window. The measurements were within the window width. We contacted Elite Delivery who is responsible for shipping about hoisting this furniture through the second floor window. We were told that they would send a manager to check the site before they do it. If it deemed deliverable, they will do it, but we will pay extra for the work. If it deemed undeliverable, we won’t get charged. The Berkeley store salesman gave us the same statement before we made the purchase.

A few days later, when the furniture was ready to be delivered, a manager from Elite came and measured the window dimensions and determined it was wide enough to bring in the furniture. But he decided not to lift such heavy and large furniture on ladders due to some safety concerns since the window is pretty high. So it was deemed undeliverable. We had to cancel the order, but were charged with $258.90 for restocking and delivery fees.

When we contacted the customer services in Gardena, CA, a supervisor, whose attitude was extremely rude and unprofessional, repeatedly lied on reasons for the charges. Z Gallerie grossly misrepresented the most important piece of information to its customer when inquired. As a result, we suffered monetary damages. We also sent a demand letter to Z Gallerie legal department two month ago and no replay was received.

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Scarlie83
Dunwoody, US
Dec 06, 2008 11:27 am EST

"But he decided not to lift such heavy and large furniture on ladders due to some safety concerns since the window is pretty high. So it was deemed undeliverable. We had to cancel the order, but were charged with $258.90 for restocking and delivery fees."

Ok, I will admit I have worked for this company. It honestly angers me to read things like this. There are a couple of things that you quite possibly just do not realize, and its pretty common sense, no offense.
First of all, Do you realize how HEAVY the aberdeen cabinet is? And you wanted to just get them to get onto ladders and put it through a window w/o a problem just like that? What is wrong with you? For someone to do that they would have to have some kind of supernatural powers to lift something that heavy (which YES making that a ladder safety issue since ladders are NOT MADE to be able to hold that much weight), climb onto a ladder and successfully put it through a window w/o damaging the piece or the window especially being on a SECOND FLOOR! haha WHAT?
Okay sorry, so yeah why didn't you just go pick it up from the warehouse and you and neighbors get onto ladders and push it through a window? I don't know, maybe its just me but that just sounds a little absurd to me.

As far as charging you a restocking fee? Of course b/c if you would have read comments on your receipt and on the back of it, the company policies as well as the sign right by the registers explaining policies you would see there is a 3 day canceling policy. After those 3 days, especially if you order the piece and just assume you can get it into you home and it is not practical to be delivered you of course will be charge a restocking fee. Not just ZGallerie has that policy. A lot of similar stores have the same policy.

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12:00 am EDT

Z Gallerie horribly unsatisfied

Z Gallerie Furniture

We first ordered a bedroom set, with the Raphael bed in the late May 2007. It didn't arrive until late July. The movers left without any apparent problems. About 10 minutes later as we moved the furniture around, we noticed a huge chunk missing off of the foot of the top right side of the headboard. The movers positioned it against the wall, so we could not see it easily.

Before our bedroom set was delivered, we had also ordered a dining room set in late June. They said it would come in around mid to late July.

It is now almost September 2007 and no new headboard or dining room set. We went to the store to ask them about it, and I overheard them talking about how the movers scratched another customer's door and the product they were delivering, and they just put the customer on hold.

The moving company called to schedule a date for both, and they never showed up, so we waited 6 hours for nothing. (They said they would come between 12-4:00) We called at 4:00 and they said they "couldn't reach the driver." But then rescheduled it for a week later.

Second time was scheduled for 2-6:00. Six thirty comes around, so we call again. "You're the last stop, they should be there in an hour." So we wait there all day, and still NOTHING.

We are going to cancel the order, but they say there is a restocking fee? We haven't even gotten the furniture!

You would think that the products are so expensive they would have enough revenue to hire a good delivery company, but obviously not. I would never order from this place again because this was a huge inconvenience and have been without a dining room table for 3 months now and a broken bed. Horribly unsatisfied.

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12:00 am EDT

Z Gallerie no bedroom, no money!

This started the first week in January 2007.

We ordered from ZGallerie.com the Casablanca bedroom set which was the bed, men’s dresser, nightstand and women’s dresser. Total cost - $5074.00

The women’s dresser was a special order that we were informed would take 4 weeks to come in. Then everything would be shipped by freight and delivered inside within 3 to 4 weeks.

8 weeks went by without a single message from Z Gallerie. I emailed the service rep that I ordered the furniture from and he relayed me to their customer disservice department.

First Z Gallerie acted surprised that I did not have my furniture! They said they would look into it with the shipping company and call me back. I had to call them back the next day as they never called me.

I could not get through to the person assigned to my problem so I called the salesperson I started with. He then got me the name of the shipping company and their number.

I then had to call and find out on my own, that for unknown reasons my shipment was delayed by 1 week and they were now “finding” my furniture.

A day later I call again and they have found it and are shipping it to another shipping company in my state. Once there, I would receive a call for delivery. I was told this would happen in 1 week.

The week came and went with no call. The end of the next week I called their customer disservice center played phone tag for 2 days and then was told that the ladies dresser was damaged.

Of course this is the only piece that was a custom order and took 4 weeks just for them to get…

I have heard nothing but – I’m sorry, yes, you are right sir, I’m sorry sir and so on from this group. Their customer service is nonexistent and their shipping company is incompetent.

We are now 3 months out with no bedroom set and I have cancelled the order. When I asked when I would get my money I was told that accounting would have to take care of that on Monday.

I guess they don’t work on Friday’s.

I can only pray that it won’t take 3 months to get a refund but I have a bad feeling that I’ll be spending many long hours on the phone with their customer disservice department…

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janice scott
,
Dec 01, 2007 10:30 pm EST

I too have a complaint, about a Mammoth sectional I purchased 10/06/2006 and was told it would take 8-10 weeks, I paid 1/2 down cash and waited for delivery and was told I had to come in and pick a new color as the original material was discontinued by the vendor. so this was 10/14/2006 months went by I called several times as I had gotten rid of my old couch when it was closer to my delivery date. I did not get my couch until March, 18 or so 2007. I let customer relations kinow that i was very displeased that it took so long. Lonnie at the Sherman Oaks location made such at my request i wanted to be compensated for the delay and this was done they offer me a store credit or a cash amount. I took the store credit as I broke my glass dinette set table top the day the delivery was made. so I was able to purchase a new table. However, the sectional came with goose down and I asked for the regular material. and to this day I have not rec'd any response except for it had to be ordered as this is a special delivery. so I called on 11/25/2007 and left a phone message to Brittany to call me back and that iwent and purchase some form inserts to put in the couch myself. to this day I have not heard anything back! I expect to be compensated for this as well, as I was told if for any reason the sectional did not fit or anything to that matter I would lose my money. so I expect the same in return.. I am still waiting for my call back.

So, if someone will call me and show me that you at lease have some concerns for someone who in the last 3 years have spent over $6000.00 in this store mainly on acessories, my biggest purchasw was the mammoth sectional at $2800.00

Janice Scott

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12:00 am EST
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Z Gallerie poor customer service and product quality

I write this e-mail to inform the audience about the so-called "service" Z gallerie delivered us in its shop in Nashville, Z gallerie store #82

located 2126 Abbott Martin Rd

TN 37215

here are the facts :
I bought last summer a large number of items for a total of 5774 Us Dollars (mostly furniture) and ask for a delivery by the end of September.

As I was relocated by my company, in Nashville , I was expected this furniture to be able to settle down with my family in my new place.

First Problem : The delivery was never made... I called the shop , being informed that the table I ordered was discontinued, therefore all the delivery was cancelled ... Never been contacted , first bad impression.

Second problem : Due to the fact that the table was discontinued, I went to the shop and selected an other table (Promises, promises it is available) and scheduled a new delivery - 3 weeks delay... very good news...

third problem : Finally, the table was delivered BROKEN on the October 5th, 2006 !
we did not realize that the table was broken because it was the extension kit (Not visible at the delivery time),
so go back to the shop, there the manager informed us he will have to visit us and identify the problem, We add to call him 15 TIMES and eventually he came to our house and obviously report the problem and ask us to wait till the company in charge of shipping came and pick up the table (20 phones calls till the shipping company came). Off course, they are protected as they don't have the furniture back, no chance to get your money back.

Fourth problem : Finally, the delivery company came to pick up the table and chairs on NOVEMBER 14th (6 WEEKS between broken table delivery and pick up)

last problem : We are now on December 06 th and STILL NO MONEY REFUND on our account (obviously we call every day and the answer is always the same, promises, promises, the Headquarter is dealing with the issue...)

You can imagine how irritated we are !

I sent this e-mail to the HQ customer service in California ,I did not receive any answer...

Conclusion : caution with this Z Gallerie company , ready to steal your money, but inefficient on product quality and customer relationship.

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Gigsy
, US
Nov 25, 2023 3:36 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I know Z Gallerie is closing many if not all stores, but their customer service and website are the worst!. I cannot get in touch with a human regardless whsatime I call! So frustrating! They should go out of business!

They Do NOT answer the phones no matter what time of day!

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Prout
, US
Oct 23, 2018 3:21 am EDT
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3 cashiers at the register, 1 checking out, 2 looking at catalog with no one in line. After waiting 10 mins cashier 1 tells me I can wait until she return from the car or go to the next register and wait in the line to check out. By this time the line has 4 ppl to check out. I should have been serviced before anyone else since I'd been waiting.

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Yuri96
, US
Jul 26, 2016 7:38 am EDT

The chairs are gorgeous but it has been 2 months and I still do not have chairs in good condition. The first delivery came with 2 broken chairs. The second delivery came with 1 broken chair. For the third delivery the truck broke down and my delivery got pushed two hours and I have been told that if I cannot accommodate the new delivery time the I have to schedule for another day. So far I have taken 3 days off work to be home and receive the "broken chairs" and Z Gallerie shows no concern to make this work for me, the customer. I have called customer service three times and the last time I was offered $100 to keep the $299 broken chair- their customer service reps are rude and know nothing about serving the customer. I will never buy here again and definitely do not recommend anyone buying anything if it has to be shipped. This is not the quality and service I would have expected for paying premium prices. Never again

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Browngirl
The Colony, US
Feb 28, 2013 10:39 pm EST

I purchased a dinette set (base, glass and 4 chairs) in late October 2012. I was advised that the delivery would not be made until late December 2012. Upon arrival the chairs were damaged and the base had scratches on it. I immediately contacted Z Gallerie's customer service and was promised a new set. The 2nd set of chairs arrived and were damaged, as well. In late February 2013, I received another set of chairs and a new base and all pieces were worse than the initial set received in November 2012. I spent over $1500.00 on the entire set and was offered less than $300.00 ($222.00 debit refund or a $275.00 Z Gallerie gift card) to keep the set, as is. I quickly declined the offer and asked for a full refund. I contacted customer service via email and left several messages and have not heard back from anyone. Not only is the quality of the furniture is poor, but the Customer Service is, too. Tamara

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debbier
Baton Rouge, US
Jul 29, 2009 10:17 am EDT

I purchased accessories from Z gallerie two weeks ago and paid for them with my debit card. Of course, the funds were immediately deducted from my account. Two weeks later I returned a few of the items and was told my account would be credited. It has been 4 days now and the money has still not been credited to my bank account. My bank advised me that the merchant determines how quickly they refund your money... This is down right theft...they've kept my money hostage...no wonder they are going bankrupt...looks as though they practice robbing peter to pay paul. USE CASH IF YOU CHOOSE TO SHOP HERE! If it takes much longer I will be considering finding a way to file a class action law suit...Anyboy interested?

Deb

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Karen will never shop there again
Pembroke Pines, US
Apr 05, 2009 7:26 pm EDT

I purchased some curtain rods from the store in Pembroke gardens, Pembroke pines, Florida 4/3/09. I payed cash and was disapponted with the product. I returned the over priced goods and was due a refund of $101. They went on to tell me they do not keep cash in the store and I they will mail me a check in 10 business days. I was tempted to break all their "expensive" items in the store and tell them I will mail them a check for the damages. What kind of dumb policy can't refund me $101 on the spot when I paid cash. The count down is on for my refund and I better get it!

I will NEVER shop at this store again!

Karen

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Jeff Kenney
,
Nov 19, 2007 3:49 pm EST

I ordered a couch back in July,finally got it in September. Wrong color and my coffee table was damaged. Finally just cancelled my couch order in November. Worst customer service ever from the customer service supervisor Breanna Nanney. Awful experience! BEWARE!

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Jon Rinaldo
,
Apr 09, 2007 2:08 pm EDT

Z Gallerie - Pittsburgh location - South Side

Order a $1,600 couch back on 2/18/07. The couch was to be delivered within a few weeks. The delivery was at first delayed until late March (3/26). Then the couch was damaged on delivery. A new couch was ordered by the store to be delivered on 4/9/07. the couch was damaged a 2nd time. Everyone is pointing fingers and playing dumb. now I am fighting to get a refund. DO NOT PURCHASE ANYTHING FROM THIS PITTSBURGH STORE OR Z GALLERIE IN GENERAL! I have never been treated like this by anyone. Not only has it been almost two months since first purchasing this item, the customer service is unacceptable.

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Scott Durham
,
Mar 14, 2007 8:07 am EDT

I agree totally with you on this one. this is a shady company that does not have the first inkling on how to deal with people. In my experience their whole staff is completely unimpressive and not qualified to be greeters at your local Wal Mart. The products they sell are prefab low quality knock-offs of good furniture companies.

Z Gallerie Customer Reviews Overview

Z Gallerie is a lifestyle brand offering a range of contemporary home furnishings, art, and decor. Their product line includes furniture for living, dining, and bedrooms, as well as lighting, textiles, and decorative accessories. With an emphasis on fashion-forward designs, Z Gallerie aims to provide customers with stylish pieces to create distinctive spaces in their homes. The company also offers a selection of outdoor furniture and entertaining essentials. Customers can shop online at zgallerie.com or visit one of their retail locations.

Z Gallerie In-depth Review

In Summary: Z Gallerie offers a sophisticated online shopping experience with a focus on high-end home decor and furnishings. The website is well-designed and easy to navigate, providing a seamless user experience across various devices. The product range is extensive, featuring a variety of styles and categories, though prices tend to be on the higher side. Customer service is adequate, with multiple support channels available. Shipping and delivery services are reliable, and the return policy is standard for the industry. Customer reviews are mixed, with some praising the quality and aesthetics of the products, while others note high prices and occasional customer service issues. Z Gallerie has a notable social media presence and engages with its customers actively. The company demonstrates a commitment to environmental and social responsibility, which is increasingly important to consumers. Overall, Z Gallerie offers a premium shopping experience for those willing to invest in quality and style.

Website Navigation and User Experience: The Z Gallerie website is user-friendly with a clean and modern design. Navigation is intuitive, allowing customers to easily browse through the various product categories. The site's mobile responsiveness is commendable, ensuring a consistent shopping experience across different devices.

Product Range and Selection: Z Gallerie boasts an impressive selection of home furnishings and decor. The variety of products is extensive, with clear categorization that simplifies the search for specific items. However, availability can sometimes be an issue with popular items being out of stock.

Product Quality and Aesthetics: The products offered by Z Gallerie are generally of high quality, with a focus on luxurious materials and stylish designs. The items are built to last, though the higher price point reflects this level of quality and aesthetics.

Pricing and Value for Money: Z Gallerie's pricing is on the higher end, which may not suit all budgets. While the quality justifies the cost to some extent, it is important for customers to compare prices with competitors. Sales and discounts are available, providing opportunities for better value.

Customer Service: Customer service is responsive with support available through phone, email, and chat. Issues are generally resolved in a timely manner, though experiences may vary.

Shipping and Delivery: Shipping options are varied, catering to different needs and preferences. Delivery is timely, and products are packaged with care to prevent damage during transit.

Return and Exchange Policy: The return process is straightforward, with clear guidelines provided on the website. Refunds are processed in a timely manner, and the conditions for exchanges are reasonable.

Customer Reviews and Testimonials: Customer satisfaction levels vary, with some customers expressing great satisfaction with their purchases, while others have had less positive experiences. The trustworthiness of reviews is generally good, providing potential buyers with a balanced view of the products and services.

Payment Options and Security: Z Gallerie offers a range of payment methods, including major credit cards and financing options. Transaction security is taken seriously, giving customers peace of mind when making purchases.

Loyalty Programs and Incentives: The rewards program details are clearly outlined, offering membership benefits and exclusive offers to frequent shoppers, which enhances the overall value for loyal customers.

Social Media Presence and Engagement: Z Gallerie maintains an active presence on social media platforms, with high-quality content and regular interaction with customers. This engagement helps to build a strong community around the brand.

Environmental and Social Responsibility: The company has made efforts to implement sustainability practices and ethical sourcing. Their community involvement reflects a commitment to social responsibility, which resonates well with eco-conscious consumers.

Company History and Reputation: Z Gallerie has established itself as a reputable player in the home decor industry with a history that speaks to its experience and standing in the market. While specific industry awards and recognition were not detailed, the brand maintains a positive reputation.

Overall Shopping Experience: The overall shopping experience at Z Gallerie is geared towards those who appreciate luxury and style. While improvements can always be made, such as more competitive pricing and enhanced customer service, the final verdict is that Z Gallerie is a solid choice for quality home furnishings and decor.

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Contact Z Gallerie customer service

Phone numbers

+1 (800) 358-8288 +1 (877) 622-5314 More phone numbers

Website

www.zgallerie.com

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