Z Ducts Inc / customer service
I called to get my air ducts cleaned for $40. They technician came out and said i had holes in the ducts and they would rip if they cleaned them and that i need to replace all the duct work. They wanted $5500 to replace 14 vents and install 2 more vents with R6 ducts that have some polymer material inside and fiberglass on the outside so rats can't chew into the ducts. They also installed one 7 inch hepa filter and sanitized the system and installed a UV light & filter. I offered $3500 for the whole job and in the end they only did 10 of the 14 vents, so I paid a total of $2793 for the job. It was brutal and i never experienced anything like this. From one guy to the next their deals, contracts, services, and behaviors were INCONSISTENT across the board. The Technician was insulting, fresh, bad mouthing and overall made me feel unsafe in my own home! At 4:30pm they told me it would take 2 hours to finish, then at 8pm, they said 20 more minutes, then at 9pm they realized the forgot to do the air ducts in the kitchen. I finally kicked them out and told them i never heard of a company working this late in somebody's home. They had NO consideration for me, my time, my home and they banged into the walls a lot with their boxes and marks on my newly painted walls. They didn't complete their job. I would not recommend these guys or company's like them. Get a specialist in the subject or a contractor. Eric, the technician had really manners and repeatedly interrupted me. Two times when I asked about the services he responded 'you don't need that'. I never met someone that when I was requesting what I wanted in a service he told me 'you don't need that'. I also asked if he used dampers and got the typical 'you don't need that' answer followed by 'do you even know what a damper is?' in a very condescending way. I asked a simple question and got a smart answer. Mostly, it was his covert tone. He preached about giving good customer service and for me to be happy and that I refer people. He said one thing and did something else, in other words. He was a total smart ### and I never had a problem with anyone or any worker like this before. I would never refer Z Ducts. When I called Lee, the salesman, to tell him how unhappy I was with this guy Eric started bad mouthing me in the other room saying 'well some people are just manipulators' and other comments about me when i was trying to talk on the phone. What is that? To me having a nice person and receiving good work is the most important thing. In this case, a bad attitude outweighs everything because it add unneeded stress to my day. I had nothing but problems since this guy showed up to the door.