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Yves Rocher North Americaawful service

Review updated:

I made a large purchase from this Yves Rocher(over $200) and on the web page the price listed for a brush-set was on sale for 50% off the normal $15, so it was $7.50. I placed a large order with over 20 items and did not realize until after the order was placed that the brush set some how ended up being charged at the full price and not the 1/2 price it was listed for on the web page. When I contacted Yves Rocher customer service they told me I was looking at a different Yves Rocher web page. I even copied the web page as a JPEG image with the sale price listed and sent it to the customer service. And their response was... well I pasted it all below.


On Dec 2, 2008, at 9:11 AM, customer_services AT yrnet.com wrote:


Customer Number: 6XXXXXXXX

Dear Ms. XXXXXXXXXX,


In response to your email, we wish to advise that it is indicated on our website that the 50% off excludes already reduced items, samples, "every day low priced" items such as Plaisirs Nature, Limited Editions, Gift Sets and some seasonal items. Since the Makeup Artist Brush Collection is shown at the regular price on our site, and is a gift set (not one of our regular items, ) it is not included in the 50% reduction.


Following your request to cancel your order, we regret to inform you that we were unable to intercept it on time. As an alternative, we suggest that you refuse the parcel at the time of delivery or, that you return it to us along with the shipping and handling receipt.


We apologize for not being able to respond in a more positive manner, and we appreciate your understanding in this matter.


Should you have any further questions, please do not hesitate to contact our Customer Service Department at our toll-free number: [protected] or by email at customer.services AT yrnet.com. Our representatives are available 24 hours a day, 7 days a week for your convenience.

--------------------------------------------------------------------

Date: Mon, 1 Dec 2008 22:11:26 +0100 (MET)

From: customer_services AT yrnet.com

Subject: Re : c47233e14ef3343 Question about a payment or balance due





Customer Number: [protected]

Dear Ms. XXXXXXXXXX,


We wish to inform you that the Internet promotions available on our website

(www.yvesrocherusa.com) are completely different from the Internet promotions

available on our new Holiday Boutique (boutique.yvesrocherusa.com). Each

promotion offers you different gifts, products on sale, shipping fees as well as

different terms and conditions.


As listed on your order confirmation and on our website, the 51987 - Makeup

Artist Brush Collection is $15.00.


We apologize for not being able to comply in a more positive manner with your

request and for any inconvenience this may cause.


Should you have any further questions, please do not hesitate to contact our

Customer Service Department at our toll-free number: [protected] or by email

at customer.services AT yrnet.com. Our representatives are available 24 hours a

day, 7 days a week for your convenience.


We thank you for your interest in Yves Rocher products.


Best Regards,


Marie-Andrée Hould

Customer Service

Yves Rocher North America

customer.services AT yrnet.com

[protected]


In an effort to offer you the most current shopping opportunities, we may

contact you by email with news about Yves Rocher products, service, and events.

You will only receive these emails if you have subscribed to receive them or if

you have placed an order from our website. If you do not wish to receive these

E-mails, please contact us at customer_services AT yrnet.com or simply unsubscribe

through the links included in any E-mails received by you from Yves Rocher.


We thank you for your interest in Yves Rocher products.


Best Regards,


Lorna Lorenzi

Customer Service

Yves Rocher North America

customer.services AT yrnet.com

[protected]


-------------------- Message d'origine----------------------

FROM ME TO YVES ROCHER

le 30/11/2008 00:55:14

sujet : Question about a payment or balance due




I just realized one of the items i ordered is in the cart for full price, but

when i added it to the basket it was listed at half price for $7.50. The item

number is 51987 and the item is Makeup Artist Brush Collection

Regular Price: $ 15.00 Now $ 7.50 . I would please appreciate is the $7.50

difference would please be refunded to my credit card. Thank you


________________________________________________________________________







-------------------- Message d'origine----------------------

FROM ME

le 01/12/2008 23:04:59

sujet : Re: Re : c47233e14ef3343 Question about a payment or balance due


When I go to the webpage as I did the day I placed the order the it says the

entire site is 50% off and the free shipping and gifts are the same ones listed

as I received. If this is an issue and you will not honor the price listed on

the web page I would like to cancel my order.

Ga
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Comments

  • Le
      Aug 18, 2016

    This company is absolutely scandalous when it comes to maintaining accurate payments records. Even when credit card payments and money order payments are confirmed, they will continue to bill you over and over again. Then harass you by threatening to send the invoice to collection agencies if you don't continue to let them EXTORT money from you. BEWARE! Also, the quality of their products has become extremely inferior.

    0 Votes
  • Fa
      Mar 13, 2018

    I am also displeased with communication with Yves Rocher since I am supposed to have a $20.00 voucher on their books for over a year now and I am still told I cannot use it. I have been a customer for over 30 years and feel as though I should get better service than that. I was also told at one time that if I wanted to use this voucher I would have to order a product at exactly the $20.00 and I couldn't order below or above the $20.00 amount. There was not a product available for exactly $20.00. I am so disappointed in the $5.95 charge for shipping now and really am considering discontinue ordering anymore. I wanted to get the free over body purse last month but was again told I couldn't use the voucher as it was not on my account anymore. I really like the products but it is now not possible for me to order without using the voucher that I am supposed to have or as I was told do not have. I also had a problem with payment a awhile back and was told that my payment was never received and I paid but almost a year later was sent a letter with my returned check stating that I had overpaid, even though they said they had never received this check. I did check with my bank at the time and found that the check was never returned to them and never cashed. Try to figure something out for me as I just received another order form offering me a free product which I really wanted and use frequently but am hesitant to order. ([protected]@yahoo.com)

    0 Votes

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