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4.2 443 Reviews

YuppTV Complaints Summary

347 Resolved
96 Unresolved
Our verdict: You can expect a very good level of service from YuppTV. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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YuppTV reviews & complaints 443

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6:19 pm EST
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YuppTV rip off. charged for certain channels but channels discontinued

I had taken a package with asianet package. For the last two months, the channels are not available but am continuously being charged, Called customer care and they cannot do anything - neither provide these services nor refund the amount. Very unprofessional customer care. Keeps arguing that notification was sent out wherein I have never received one. Completely unethical and ripping off customers. Beware!

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8:34 am EST
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YuppTV vijay tv

I understand due to Network's decision, the content is not available in YuppTV anymore. But what is the compensation for the customers? Either the subscription needs to be extended or prorated refund must be given. Not sure why YuppTV management is not making a business decision on this.. Its frustrating from customer seeing similar questions popping up w/o definite solutions.

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10:19 am EST
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YuppTV abrupt changes without notice

Do not use this useless service. They abruptly stopped STAR channels without any notification and now that I ask them to cancel my package, they are throwing T&C terms at me. Well I have paid for certain channels and its their duty to provide them, and if they cannot, then they should return customer's money. Amazingly horrible service, never use them - save some money and look for other better options.

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3:44 pm EST
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YuppTV incorrect content, poor service

1. Ads slow our our service and despite the merchant's assurances, C they don't remove the ads. They have the screenshots and I have acknowledgements
Complaint reference number is 1283707. This was for ads. YuppTV's response is they could only manage to remove some ads. "We are sorry but we have an option to remove only the pre-roll ads only" - YuppTV support team
2. As a related issue, the speed of service is very slow due to ads and almost impossible to watch streaming TV. I even bought a new modem recently, but Xfinity and the modem manufacturer confirmed speed tests
3. As an example: YuppTV said several times that they received our tickets and complaints and acknowledged issues in their service. As an example, we lost 3 days of service. Complaint reference ID: 214777. We have to constantly call and complaint and they always request 5 days to resolve issues, so the service has never been satisfactory.
Lastly, the merchant is streaming content below not related to the program on their list (screenshot below). Reference number: 224194

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1:06 pm EST
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YuppTV online tv service

I have a yearly package which included StarTV Hd. Start TV is the premium channel in the package and the reason we subscribed to it. YuppTV is not providing StarTv channel any more and refusing to cancle and refund the remaining amount. They offered to extend the package by two months but it is of no use to me as I do not watch any of thise low quality channels.

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Eventough complaint is not fully resolved, mext CSR provided an acceptable compromise. I wish to close this issue here.

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1:31 pm EST
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YuppTV ads!!

1. You cancelled STAR package abruptly, without notices or intimations. This is totally unprofessional!

2. What's with the freaking ads you monsters. I paid for an yearly service so I need not deal with this BS. You know how frustrating it is while flipping channels to wait for an ad?! You are making tv viewing experience horrible, and should ashamed for going directly against your vision.

Also, your interface sucks! Atleast on Roku...why should I select OK once more after I select a channel to view!

Anyway...what's going to change...do you even care? You already got my money.

This will be my last subscription...I rather pay a little extra for sling/dish and deal with real profrssionals. Good F****ing Bye!

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3:13 pm EST
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YuppTV unethical behaviour - customer service

When the star network was taken down from yupptv. I called them up for deactivation of service. The customer service guy offered me yuppflix and (1 month charge) amazon gift card. He told me that I woukd get GC in 1 week no matter if I continue or not. I continued my service for 1 month but I didnt like it. I never got the gift card. When I am asking them about Gift card they r saying we cant give u as u discontinued. I paid 1 month fee trusting the offer made by customer service guy that I would be in no loss as I would get gift card. Why was I offered GC when it cant be given? He told me 1 week for getting GC. But I never got it even after 1 month.

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7:10 pm EDT
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YuppTV fraud in subscription

1. yearly subscription was for telugu gold which included Maa tv and Maa movies- These are not visible anymore. Unnecessary channel Gemini TV was added to the list.

2. Annoying ads before the start of the program - We are paying for the service not for the ads and Tv channels are givings their own ads.

Please remove those annoying ads. You guys are not transmitting the channels for free to encourage ads . we are paying for the damn thing. anyways the channels which u telecast are giving ads and modifying some content even while its being uploaded.
These tv channels are not important to us and we have too many choices as you are aware.

So please stop ads or we don't have an option to switch the provider.

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3:07 pm EDT
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YuppTV sold subscriptions to asianet and arbitrarily cancelled service without refund.

In May 2017 yupptv sold subscribers in the US an annual package worth $500 which included Asianet, Asianet Plus and Asianet News. In fact these channels were the anchor channels for the service. On October 1, 2017 they cancelled this service and refused to refund, or compensate customers who were not interested in continuing with their truncated service.

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5:46 am EDT

YuppTV customer care

There is no response in chat saying we will get back to you when ever I tried to chat for the past 3 times. I tried to call Customer Care there are 3 options all the 3 options are buzy for more than 10 mins. Last time they called after 1 day. I have a good experience before when I subscribed first but now they are not up to the mark. I subscribed a movie through Mac book browser it dosent play on browser due to security reasons, but still it dosent work on my Samsung Galaxy s8+ as well and my tab as well, it will expire only 1 day even after paying. Its not fare at all. Thanks for u r best worest service

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1:41 am EDT
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YuppTV start tv plus channel got removed from my yearly subscription

I had talk with Customer care thrice over phone regarding my concern. And I surprised to heard that i will not be getting any Ticket details (Ticket # 1289686) or conversation over mail. So I am capturing over here the final resolution which I got from Supervisor Mr. Suresh.

Concern : Start TV Plus channel got removed from my Yearly subscription package as on 9/30/2017 around 18:00 Hrs PDT without any notification to me. I reached to Customer care and understood this channel been removed permanently. I requested for my subscription cancellation right away and to credit refund amount for remaining period, as main reason for my subscription for Start Plus Channel.

Resolution: Based on multiple discussion with Customer Care, Finally Supervisor Mr. Suresh agreed to refund amount to my Paypal Account within 10 days. Again I requested him to provide resolution to my registered email id, but he denied. I stated my paypal account over phone.

I am trying to connect Customer Care, but they are not responding The worst support I have seen in my life.

I am collecting information to file in Consumer Court. If anyone has already know the process. that will be helpful.

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Update by Dilip Kumar 007
Oct 17, 2017 7:59 pm EDT

I appreciate Mr Suresh reached me to close on my request. But resolution was even worst than I ever thought. They closed ticket with refund $3.99 without any reason, I was trying to reach Customer Care/Suresh, but could get. Here is my mail respond to closed ticket.
Hello Team,
I got refund alert of $3.99 USD, which was not agreed on as discussed with Suresh. As discussed with Suresh, refund for remaining period (6 months = $59.50 ) will be credited back. As i haven't raised cancellation request my own. I raised complaint about removing start TV Plus from my yearly package without any intimation. The main reason for my subscription was because Start Plus Channel. As agreed, YuppTV is not able to provide the service, so I need refund amount on pro-rated basis for remaining period (6 months = $59.50 ) . OR add Start TV back to my subscription, which I don't any issue with continue subscription.

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1:00 pm EDT
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YuppTV malayalam diamond pack

I have been a customer for almost 3 years now. Recently renewed for an year and now suddenly all asianet channels are gone without any intimation. This was the main attraction for the subscription. Anytime you try to contact customer care, the phone never connects. If you try to chat with them, they just close it stating they are experiencing high volume and will get back. NO response till now.Pathetic people who are just into money laundering.
I want my subscription to be cancelled and my money refunded.
I DONT WANT ALTERNATE CHANNELS...
I cannot pay for something that I didn't order.
Give me back my money.

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9:53 am EDT
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YuppTV service in usa

YuppTV took out the channel we watch most without letting us know. Now I want to talk to customer service and have tried calling numerous times without any success.

I was on month-to-month plant and I would like to cancel my subscription, and I don;t know how to do that. There is no help available anywhere and customer service just does not exists.

Not sure how to resolve this!

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7:12 pm EDT
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YuppTV subscribed and paid for channels cannot be played

On Oct 1st I lost the channels I had mainly subscribed for.
Now since today all and any channels on yupptv is totally gone. Nothing can be played. They called me on monday and left a message that I need to call them and they are going to resolve the issue. Since then I have tried numerous number of times to reach their number but no response, chat no response...
Wow...heights of shamelessness
Give me my money back

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6:28 pm EDT
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YuppTV bengali silver package.. star jalsha discontinued

I subscribed to YuppTV only for that Channel for my mom in April 2017. Now, ion Oct 1st, 2017 - they discontinue that channel

I tried to contact them by phone and chat numerous times. They shut down that service. Nobody is even available in chat/ call etc.. They are giving the excuse of huge call volume.

They can not give the excuse that call volume is high... They knew it upfront that this will happen... They should have anticipated it...

We should file a complaint with Attorney General and FTC...

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3:06 pm EDT

YuppTV yupptv cheating /fraud - need justice

I Subscribed to Yupp TV for year package on June 11th 2017 for 179.99$ . And Yupp TV stopped broad casting MAA channels from October 01st 2017 with out any notice.I told them im not interested any more in yupp tv and asked them to refund my amount as they are not able to broad cast the channels they promised.

They refund me only $73.65 ( not sure how they calculate this amount even if it is pro-rata basis)

My concerns

1. they should refund in full as they failed to broad cast the channels i subscribed
2. Is there any way we can file suite on these fraud guys.

Please suggest

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10:15 pm EDT
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YuppTV yupptv / unavailability of subscribed channels.

YupptV / unavailability of subscribed channels...

One of the worst customer service ..Either they not responding over phone or on chat or on email.. They removed START network channels without any notification. I don't need YUPP TV any more and I don't recommend this network to any one.

Worst thing, they not responding thru any channel. How customer gone resolve his issues.

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Dilip Kumar 007
, US
Oct 17, 2017 8:03 pm EDT

I am facing the same issue and will reach to Consumer Court, in case needed. They should refund back in pro-rated basis as this is not our cancellation rather, they are not able to provide service. Please check my post and latest update.

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11:34 pm EDT
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YuppTV subscribed channels are not coming

From Oct-1 the star network channels are missing in the Yupp TV. I watch only the start network channels and it is no longer available with them it seems. No prior intimation was given about this. I tired to reach the Support desk, both by chatting and calling them.. nothing seems to be working. no response from them.
I am very much disappointed with yuppTV the way they handle the customers.
I want to cancel my subscription and ask for a refund.

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7:33 pm EDT

YuppTV maa tv, maa movies channels removed.

I have subscribed the Telugu Platinum channels for 1 year.
My subscription ends on June 2018. On October 1st, 4 Channels are removed from my subscription, added 2 channels which we are not interested to watch.
So far no information was provided why they removed these channels.
No customer service phone number is working.
We regularly follow these channels that were removed. We need either refund the money for the services that are removed or provide channels on our interest and not based on their interest.
I have registered two complaints to YUPP tv.
for one complaint they replied saying sorry, but no information on how to resolve the problem.

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6:56 pm EDT
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YuppTV unavailability of subscribed channels...

I have subscribed to Telugu Diamond Package for a year and out of the blue since October 1st, certain channels Maa TV / Star TV channels are not available. There is NO notification to customers, Chat is non-responsive and Phone Numbers are on hold forever.

I have filed a complain on FCC.gov website as the company has violated the 30 day intimation rule to customers

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YuppTV In-depth Review

Website Design and User Experience: The website design of YuppTV is clean and user-friendly, making it easy to navigate and find the desired content. The layout is intuitive, with well-organized categories and a search bar for quick access to specific shows or movies. The overall user experience is smooth and seamless, ensuring a hassle-free browsing experience.

Content Variety and Quality: YuppTV offers a wide range of content from various regions, including popular TV shows, movies, and live channels. The platform caters to different languages and cultures, providing a diverse selection for users. The content quality is impressive, with high-definition streaming and a vast library of on-demand titles.

Subscription Plans and Pricing: YuppTV offers flexible subscription plans to suit different budgets and preferences. The pricing is competitive, considering the extensive content library and premium features available. Users can choose from monthly, quarterly, or annual plans, providing options for both short-term and long-term commitments.

Streaming Quality and Reliability: YuppTV ensures a seamless streaming experience with excellent video and audio quality. The platform utilizes advanced streaming technology, minimizing buffering and ensuring uninterrupted playback. The reliability of the service is commendable, with minimal downtime and consistent performance.

Device Compatibility: YuppTV is compatible with a wide range of devices, including smartphones, tablets, smart TVs, and streaming devices. The platform supports both iOS and Android operating systems, allowing users to access their favorite content on the go. Additionally, YuppTV offers a user-friendly app for convenient streaming on various devices.

Customer Support and Responsiveness: YuppTV provides excellent customer support, with responsive and knowledgeable representatives. The support team promptly addresses user queries and concerns, ensuring a satisfactory resolution. The platform also offers a comprehensive FAQ section and user forums for self-help and community interaction.

Additional Features and Services: YuppTV offers additional features and services to enhance the user experience. These include features like catch-up TV, which allows users to watch previously aired shows, and the ability to schedule recordings for future viewing. The platform also provides multi-screen viewing, enabling simultaneous streaming on multiple devices.

Overall User Satisfaction and Ratings: Users generally express high satisfaction with YuppTV, praising its extensive content library, user-friendly interface, and reliable streaming quality. The platform has garnered positive ratings and reviews, reflecting its commitment to providing a top-notch streaming experience.

Pros and Cons:

  • Pros: Extensive content variety, user-friendly interface, competitive pricing, excellent streaming quality, responsive customer support, additional features like catch-up TV and multi-screen viewing.
  • Cons: Limited availability of certain regional content, occasional buffering during peak hours.

Conclusion and Recommendation: YuppTV is a highly recommended streaming platform for users seeking a diverse range of international content. With its user-friendly interface, competitive pricing, and excellent streaming quality, YuppTV offers a satisfying streaming experience. Despite some minor drawbacks, the platform's extensive content library and additional features make it a worthwhile choice for entertainment enthusiasts.

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