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CB Hair and Beauty Salons Yummy Extensions Bad hair/horrible customer service/bad product
Yummy Extensions

Yummy Extensions review: Bad hair/horrible customer service/bad product 6

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9:59 pm EDT
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On November 2015 i purchased hair from YHE based on the reviews on their website, you tube videos, etc. I totally think they stage those videos because I KNOW good quality hair as I have been purchasing hair for many years! I have hair that I have had for 3 plus years that still looks GREAT phoenomenal infact. I know that things can happen and batches may be bacd due to circumstances beyond your control when dealing with 3rd party vendors which is why I contacted YHE to inform them of my complaint and dissatisfaction. I then I had an even bigger problem... which is the way they handled my concern/complaint! I was very cordial and professional giving them the benefit of the doubt. We all know people are busy and so am I. But to let an issue go on for months is unacceptable. I emailed soley to have a record of the conversation and responses provided I needed to take further legal action. Their lack of attention to this issue shows more than I can say. Today April 17th 2015 they FINALLY emailed me to say they will not do a thing to resolve this issue satisfactorily.

I first contacted them the first week of Feb only 4 weeks after my initial install. They half a#$ed and barely responded to my emails... at times taking 2 weeks before responding even when I respondd immediately to them. Then the responses were vague and repetitive like it was coming from different people. Enough was enough!

The service sucks the hair sucks and I need to let the world know to be conscious of this and advise anyone to think twice before buying hair from them. I wish I had the opportunity to see an independent review like this from one unhappy customer or 2 max to make a better decision. I am upset because I feel taken advantage of and scammed. I think they delete reviews on their site to make them seem perfect. Problems arise in any business but it is how you deal with them that makes or breaks the situaton. I feel taken advantage of on 2 levels. I paid top dollar $720 worth of hair I ordered for my install all to be left with a rats nest. You should see this hair its insane!

I ordered Deep curl which resembles my texture and it was a complete nightmare. The hair matted up horribly. When I washed it it looked ok for that day then it matted more and more until it was unbearable. When talked to the customer service agent Teeto and then to Lauren after I finally called them on the phone... Lauren specifically stated the hair should last for 1 to 2 years minimum and clearly I am under that. I followed thier instructions to a T. I didnt cut the tracks during install, I purchased $45 worth of shamppoo and conditioner and followed their instructions to a T! I know good hair and I know how to take care of quality hair. I am not new to this. This is some BS! I offered to send the hair back, to send pictures to do anythig because I KNOW in my heart this is just plain WRONG!

At least offer a concession, some sort of a win win, meet me half way etc.! They refused to replace it or refund it. They said IF you give us more money we will offer you a discount? WTF? A discount? I dont want to spend another dime on this whack a##horse hair!

SO I am warning people to NOT buy from this company their service sucks AND their hair sucks! And I feel like I was scammed out of $750 for this suppose-ed hair! Dnt waste your time or your hard earned money. IF they would have handled it better this whole thing could have been avoided.

BBB is next and ALL hair blogs is next, as well as a letter from my lawyer. This is not about the money anymore its about integrity and customer service. So I will spend whatever amount of money needed to get them to pay attention to a customer and take care of a situation that they consciously chose to ignore.

Don't be fooled by them! Think twice and 3 times before buying ANY hair from them.

Update by DontPlayWithMe
Feb 05, 2016 2:54 pm EST

Customer service is everything. It's non existent in this company. Yummy if you are listening specific areas of improvement are listed here. Take heed. Surely all these people with the same experience can't be wrong.

6 comments
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Nicole
, US
Dec 21, 2020 6:34 pm EST

I wish I saw these reviews before I made my purchase never again Will I buy hair from this company. Karma is a B! Robbing people out their hard working money!

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VictoriaX
, US
Feb 24, 2019 2:32 pm EST

Agreed! False claims of raw hair. Bad management. The company totally tries to hide the real truth about its products. It’s just a scam. Don’t buy yummy!

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Missy S
, US
Oct 12, 2018 1:51 pm EDT

WOOOOOW I WAS JUST ABOUT TO PURCHASE YUMMY HAIR BUT AFTER READING THE REVIEWS I THINK NOT. THANKS LADIES FOR THE HEADS UP.

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Smooth Chocolate
, US
Apr 01, 2017 8:24 pm EDT

Their loose curly frontals are horrible! I've realize when people put honest reviews on their social media or website they remove them. I've saved up my hard earned cash just to purchase hair from this company and I was totally disappointed in the quality of their loose curl frontal. Now, I am a person who's been wearing weaves since the age of 18, so nobody can tell me that I don't know how to take care to hair! I followed proper instructions and used the products Yummy extensions recommended because why would I want to screw up a great product when I spend my hard earned cash? That being said, I never bleached the knots, only used a wide tooth comb and a Denman brush( I have 2...1 with 7 rows and another with 9) and I've only co-washed with products using their recommendations. I've had the product less than a year, and when I contacted the company for the second time they are trying to tell me that I'm using the wrong products 😒. Same products that's been listed on their website 😐. When I tell you that the loose curl shedded like a dog with mange. The hair was coming out in clumps and it was matting and tangling so much! After my experience I decided to give my wig a break for about 3 months. I stored it in the nice burgundy bag that they gave me with my purchase. Last week, when I took the hair out to co-wash it with the same products they recommended it was a disaster! My problem is why sell a product that you yourself know that no good? People work hard for their money and you are just being a scammer! Pull the product and recommend something else! That's just bad business! They advertise their product so well and when it's less that a month old it gives you more trouble than a 3 year old. I would no longer be purchasing hair from them ever again!

notyummy
notyummy
, US
Feb 05, 2016 2:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I totally agree! I'm in total disgust with this company! Never ever again will I support them. 100% RAW AUTHENTIC VIRGIN HAIR "NOT FROM CHINA"...so where IS the hair from? Til one of us blows the whistle on companies like these for all this abuse and have the FDA investigate that's when this industry will take a turn. No way hair should shed in 4 months and one have to respend double...worst of all be treated with such disrespect. I'm far from a ghetto chick trying to hussle free extensions. Seriously? The owner needs to learn how to run a tighter ship and someone who does better follow up as well. They should be staying on top of their clientele with a check list to ensure all outstanding problems have been resolve in a satisfactory manner. No way shape or form should it be the other way around.

Get it together Yummy

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Jacques Dumond
, US
Jun 22, 2018 2:53 am EDT
Replying to comment of notyummy

There are companies that give a full refund money back guarantee like Superblackhair.com. Only buy hair from companies that give this guarantee.

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