SUBMIT A COMPLAINT

Yuhuan Santong Plastic Co Ltd, E-Cig, E-Liquid, Plastic Bottle, Packaging, Caps Manufacture China / Defective product sale then avoided

1 Cape Coral, FL, United States Review updated:

I purchased 30, 000 plastic bottles from Yuhuan Santong Plastic Co LTD through Alibaba.com, after paying in full $1820 I received the bottles to find they are all defective at the seams and most split open with one squeeze, I notified the Manufacturer and they did not email me back for months, I finally received an email from them that was an apology letter, they sent me several apology letters stating they are sorry but would return my $1820 this is un acceptable especially after months of delay, The sales girl said this was because there product mold is worn and the machine is old, I have all the bottles. I submitted all case files to Alibaba investigation team and they found my case to be valid, they notified the Manufacturer with open case dispute but after 1 week they would not reply to the case showing evidence why they should not pay me back so as of 08/27/14 Alibaba posted the case on the Manufacturers mini site on Alibaba, there is no escrow fund with the transaction, The sad thing is also that Alibaba is only posting the fault on their mini site for 90 days, this company should be removed from alibaba for good, Alibaba is harboring these companies because they are a paid gold member, Alibaba should be shut down because this!! ONLY A BUSINESS FOOL WOULD HARBOR THIS COMPANY AND TAINT THEIR OWN BUSINESS NAME

Yuhuan Santong Plastic Co Ltd, E-Cig, E-Liquid, Plastic Bottle, Packaging, Caps Manufacture China

Ro
Sep 04, 2014
Sort by: UpDate | Rating

Comments

  • Mk
      Sep 05, 2014

    You said that they agreed to pay you the $1820 back but you are still complaining... Did you mean that they are NOT paying you the money back???

    0 Votes
  • Ro
      Sep 11, 2014

    Thanks for pointing that out, I had made an error and there is no way to edit the mistake, , NO THEY WILL NOT RETURN THE $1820 is what I meant.

    0 Votes

Post your comment