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Yuchengco Group Of Companies [YGC] / unauthorized credit card charge for family protect elite

1 Philippines

Last Sept. 14, 2018, I had received this e-mail message from RCBC Bankard.

"Dear Sir/Madam,
Thank you for using your Rcbc Bankard No. xxxx8002 at Family Protect Elite on 09/14/2018 at 1:27PM."

I responded to them that "I did not avail the use of my credit card for Family Protect Elite".
Yesterday I received another message through my mobile phone informing me that I used (again) my RCBC Bankard No. xxxx8002 for Family Protect Elite last October 01, 2018. I did not use it for this.

Due to these unwelcomed incidents and as well as in this time of financial crisis I am now experiencing, I hereby request the cancellation of Family Protect Elite effective immediately auto-charged under RCBC Bankard No. ending in 8002. Policy Holder: Joel Anthony M. Hicap. As I was informed prior to availing this policy last September last year, the policy will run for a year. So the policy should expire by September, 2018. I am no longer interested in its renewal. So kindly cancel my expired Family Protect Elite policy as soon as possible. Aside from which, I would also like to request for a refund on the last transaction on my RCBC Card which charged the Family Protect Elite.

Joel Anthony M. Hicap
former Family Protect Elite Policy Holder

Oct 1, 2018

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