Yuchengco Group of Companies (YGC) / family protection elite
Last November 2017 an agent from YGC Insurance (Malayan Insurance) offered a Family Protection Elite which cost P520.00 monthly thru telephone conversation and will automatically debited to my RCBC credit card. I accepted the offer since she mentioned the following:
1. I will receive P5000 per day allowance once confined in hospital
2. I can reimburse all my expenses in the hospital
3. My daily allowance will increase from P5, 000 to P10, 000 if transferred to ICU
4. My beneficiary will receive P300, 000 on my accidental death
All the four items above made me convinced to accept her offer so she proceed to agreement, I just needed to answer "Yes" if I agree or "No" if I do not. Then she asked me if I agree on the terms and conditions, so I said yes since all I understand is what she discussed earlier, she never mentioned the duration of the contract or the coverage of the insurance. She said that our telephone conversation is recorded and will serve as our agreement, but I will receive the copy of our agreement in 1 week after our conversation. Then, I received the agreement in the office and did not attempt to read it since as far as I know, what she discussed to me thru phone is what all inside the paper.
Last January 5-8, 2018 I was confined for 4 days to the hospital due to Dengue Fever. After I checked out to the hospital I called the YGC Customer Service to reimburse my hospital expenses, but unfortunately the agent told me that dengue fever is not covered of my insurance as stated in our agreement, then I checked the terms and conditions only to find out that most common illness are not covered of my insurance. I called the YGC customer service again to request to cancel my insurance since I find it useless anymore, they instructed me to email to email@example.com and state my reasons why I want to cancel my insurance, I emailed them 3 times but never receive a confirmation. So after 3 days I called them again and they informed me that I can't cancel my insurance since they have a 1 year member policy. The agent, Ms. Flor Molasco told me that I agree to their 1 year contract, so they will auto debit to my rcbc credit card for 12 months the 520 pesos. I never remember they mentioned that to me. They keep on telling I agreed on their terms and conditions but I received the copy of terms and conditions 1 week after our recorded conversation.