Menu
YouTube Customer Service Phone, Email, Contacts

YouTube
reviews & complaints

www.youtube.com
www.youtube.com

Learn how the rating is calculated

4.3 6505 Reviews

YouTube Complaints Summary

29 Resolved
1190 Unresolved
Our verdict: If considering services from YouTube with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for YouTube has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of YouTube. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

YouTube reviews & complaints 1238

Filter reviews by rating
5
5277 reviews
4
0 review
3
2 reviews
2
1 review
1
6 reviews
Sort by:

Newest YouTube reviews & complaints

ComplaintsBoard
J
10:56 pm EST

YouTube youtube

I am for freedom of speech for anyone. If I don't like what they say I don't watch. I don't contact you tube because I don't like cnn or some other fake news outlet. I personally enjoy the alex jones channel. Recently cnn filed a complaint about info wars saying that they were bullying a child. It is just not true. And even if it was true it is not illegal. I understand that you tube is a private company but they do not have the jurisdiction to ban free speech — no matter how they are organized. I am extremely disgusted with you tube. This is the equivalent of book burning. It is wrong and they are in big trouble... Because law suits are forthcoming.

Read full review of YouTube
Hide full review
ComplaintsBoard
R
4:47 am EST

YouTube inability to watch ongoing news regarding the trump/russia scandal

It appears that Trump is paying YouTube for its allegiance. In 90% of the time, the video is muted when the news is detrimental to Trump. If this is not cleared up immediately and I can watch the videos I choose and have a voice as well as a picture, I will take my complaint further and see if I cannot make you lose your network. The ad preceding the news is okay, but when the actual news comes up, the voice is muted. It is beyond coincidental; it is planned.

Could not find an applicable subject, so just chose anything

Read full review of YouTube
Hide full review
ComplaintsBoard
C
11:34 am EST

YouTube youtube videos

https://youtu.be/RQ_1I-OLqMA

This user is displaying inhumane pictures of wolves dying at the front of his cryptocurrency video. I have attached the image below.

Please tell him to take these images down. These images literally make me sick to my stomach and he is obviously using it to draw users through shock value. This represents everything I am against.

Thank you

Read full review of YouTube
View 0 more photos
Hide full review
ComplaintsBoard
D
11:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube youtube channel

Hi All,
I have created you tube account and enable monetization for my page. But it got dis enabled due to already linked in other account.
Now I have deleted permanent my old account how to activate my monetization in my new account? Can I get you tube customer care number or email address to contact them?
please help to clear this issue

email - [protected]@gmail.com

Read full review of YouTube
Hide full review
ComplaintsBoard
K
1:46 am EST

YouTube mafia city advertisement on youtube

Despite the many times Ive reported the advertisements for thw Mafia City mobile game. If anyone uploaded videos like the ones used for the advert, thwy would be flagged and lose their channels instantly. The adverta use sexual imagery, sexual voilence, promote torture, and degrade women in nearly every different advertisment for the game. Many of the adverts show barely dressed women and men tied up with gags in their mouth and ask if you want to release, kill, and or torture the person. The women in these ads appear to be beaten and the men are so. etimes minorities. This is beyond offensive.

Youtube has closed, cancelled, demonetized many partner channels for far, far less than what is shown in the advertisements for this game. I guess its ok to break youtube guidelines if youre paying them. Youtube needs to take action and remove these insanely offensive advertisements immediately. Reporting these ads is not enough. Opting out is not enough. They will be removed and I will not stop until they do. YouTube's hypocrisy will not continue. Youtube will not be a platform that supports or promotes racism, bigotry, sexual violence, torture, kidnapping, or murder. Everyone of those things are included in the advertisements for Mafia City.

Read full review of YouTube and 2 comments
Hide full review
2 comments
Add a comment
B
B
bbaaa
, US
Nov 23, 2018 9:53 pm EST

Mafia City ad Parody
https://youtu.be/iWHBAi610mg

E
E
Edward Steele
, US
Feb 14, 2018 10:13 am EST

I found this advert deeply disturbing, why is such misogyny allowed?

ComplaintsBoard
B
12:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube streaming being restricted by youtube.

Youtube is throttling my streaming and it IS NOT my ISP, because I am at the ISP. As long as I am logged into my account I can not stream without delays and buffering. WTF dudes, I know it is you. I can sign out and I get full streaming. I can sign is to another account not attributed to me, a friends account, on the same computer and I get full bandwidth. You guys a f_ckin with me and I want to know why. Your organization is so screwed I can't log in the same way twice. The site name is "batmandeltaforce"

Read full review of YouTube
Update by batmandeltaforce
Feb 12, 2018 12:45 pm EST

Seriously, is there anyone there who knows WTF they are doing?

Hide full review
ComplaintsBoard
A
6:46 pm EST

YouTube ad from polish national foundation

This ad appeared at am on Monday 23 June before a Stephen Colbert clip, and it was full of anti-Semitic lies about the history of Poland in WWII. I am not Jewish, nor is this an issue I think about often, but I know full well that Poland and the Jews are not comparable entities in that period, and in fact Poland did many disturbing things to Jews. I find this ad deeply offensive, on a different level than all the other complaints I've seen here. This is about truth and history. Please remove this ad right away.

Read full review of YouTube and 1 comment
Hide full review
1 comment
Add a comment
J
J
John Pulawski
, US
Apr 06, 2018 12:05 pm EDT

Did you receive ANY history education in your lifetime?

Poland existed for about three weeks during WWII. Hitler's Germany took control of the west of Poland. Stalin's Russia took control of the east of Poland. Poland had NO control of Poland. It existed only in the heart of its people and in the imagination of a government in exile based in London and abandoned by Churchill's Britain.

Six million Jews were killed by the Nazi's in the Nazi Death Camps. Six million Poles were killed in those Nazi Death Camps as well. Millions of other Polish civilians were also killed by €uroNazi's and Soviets.

What is not comparable? What did Poland do to the Jewish people during its three weeks of existence during WW II?

ComplaintsBoard
E
11:22 am EST

YouTube dictators using youtube for political influence.

I just saw an ad from TRT world (media outlet controlled by Turkish dictatorship) which gave a very bias and quick information about the recent reports of a Turkish offensive in Syria.

-To summarize what they said: They blame Western countries for supporting Kurdish militants which are responsible for attacks in Turkey.

The reason for a complaint is that I am afraid this will convince people that Turkey is justified for invading Syria. The Kurdish people are stateless, 17 million people live in what can be considered Kurdistan, but the Turkish along with some other Middle Eastern countries will not grant them their self-determination, and the invasion will hinder this further.

Turkey is helping ISIS by sending troops into Kurdish populated areas who have been fighting against ISIS. And now their familiar oppressor has appeared, fighting will only escalate and in this manner youtube is helping to fuel it.

This Invasion btw is to gain popularity for Erdoğan, claiming a victory for Turkey to distact them from all the political murders and reforms.

Please people of Youtube, embargo these ads.

Thank you

Elard de Boer

Read full review of YouTube
Hide full review
ComplaintsBoard
L
9:12 am EST

YouTube anti ypg advert

Hi,

I just had an advert forwarding Turkeys case against the YPG and how the west have trained and armed them pop up after a music video. I am a British citizen with no ties to either kurdish or turkish viewpoints. However I do take issue with how one dimensional this advert is. It clearly only supports one side of a complicated argument. Much of the information given is debatable or misleading. |The Turks have themselves been continually perpetrating human rights violations against the kurds, so branding kurdish freedom fighters as terrorists with no context I think over simplifies the issue. What's more the west has not provided arms and training to cells within Tuurkey as suggested by the ad, however it is true that kurdish forces, fighting against oppression by IS in other nations have been trained and armed, to the Wests great advantage. I have never complained about an ad but I do think it is inappropriate to perpetuate an unbalanced argument on a subject many viewers my have been otherwise ignorant of on a platform such as youtube. Changes in public opinion on this could affect lives and political priorities and therefore it is paramount that information given is correct and unbiased. I ask that you stop showing this ad.

Regards,
Ludovic Scott

Read full review of YouTube
Hide full review
ComplaintsBoard
A
7:12 am EST

YouTube advertisement

I was playing a baby video for my kids and you are showing the kids an advertisement on condoms? Really?
The video is "baby panda takes magical Train | look for zero mountain | math London Adventure | BabyBus"
And the advertisement is Trojans condom at the first advertisement I see! This is not appropriate for kids! Please make sure it doesn't happen again.

Read full review of YouTube
Hide full review
ComplaintsBoard
B
8:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube advertising on youtube

30/1/18
I have just lost my mother and I am getting adverts with funeral director etc in the title. This is inappropriate and downright offensive targeted advertising. I have attached a screen shot of one of these adverts.

Please could you let me know what will be done about this? I think there needs to be a review of how you targeted adverts, with a sensitive awareness of the pain you can cause the people who use your websites.

Read full review of YouTube
View 0 more photos
Hide full review
ComplaintsBoard
G
8:32 am EST

YouTube movie rental

Yesterday, 1/25/17, i rented The Foreigner off YouTube, the payment went though but the video will not let me watch it. Every time i refresh the page and try to start my rental, the grey static screen appears on the video telling me an error has occurred and try later. I tried at least two dozens times last night, and when i tried this morning it still doesn't work.
I would just like to watch the movie and if that's not possible a refund please.
My YouTube account is Gabriel Kostecky1

Read full review of YouTube and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
S
S
Solar Winds
, US
Dec 02, 2018 8:42 am EST

DON'T RENT MOVIES FROM YOUTUBE

There is no support for movie rentals on YouTube. I paid $4 for Harry Potter and the Sorcerer's Stone on Dec 1. The picture quality was poor and the error that came up caused the movie to only play 3/4 of the way through.
I have looked for customer contact info and there isn't any.

View 0 more photos
ComplaintsBoard
J
4:06 am EST

YouTube campaign for change advert

When the appeal started we all supported it apart from the use of photos and the lack of facts. This is a channel my nephew 11 uses all the time. He does not want to see his granny. How embarrassing for him If they see her photo. He has to explain it. He ha just started secrondary school and is concerned what people will say . My daughter hates the photo being used she's still grieving. She asked him herself not too he refused. She also does not want the photo displayed. My mother died of cancer not huntingdons. I think my brothers brain injury got in the way of the memories. He was also not an unpaid carer. He got holidays paid for to America and Europe paid for my mother. While she was in respite up to three times a year. Also family helped more than he is saying at least 3 times a week please save our family from further hurt thankyou

Read full review of YouTube
Hide full review
ComplaintsBoard
Z
1:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube delete my old account

Hi, I have noticed that my old youtube account appears in google search, and I want to delete it as soon as possible, but I cannot delete it because I forgot my email and my password. It is very important for me to get rid of that account. The adress of my old youtube account is (https://www.youtube.com/user/ziggy123412). I really need your help. It is really embaressing for me. I hope it will be deleted very soon.

Read full review of YouTube
Hide full review
ComplaintsBoard
M
2:39 am EST

YouTube first page / suggested videos

First page the algorithm that suggest videos...
It been great for about 4 years now
Before that often... And now, it is stuck showing the same videos I already watched. Nothing new is coming up. It is like the "youtube brain" is turned off.
It is supposed the suggest new things similar based on what I liked or watched before isn't it.
But now it is stuck showing the same page all the time.
Maybe the programmers changed something recently?

Try keep up the good work

Read full review of YouTube
Hide full review
ComplaintsBoard
M
11:03 am EST

YouTube inappropriate ads

Stop showing the Fifty Shades Freed advertisement on *child* appropriate videos! (or any really.)

Jan 16th I popped on a Star Wars related video for my children and I to enjoy and the Fifty Shades Freed trailer popped up. It immediately shows sexual and then violent imagery.

Once again, today Dec 17, it came up again.

Please remove sexual, violent, horror, specific ads if you're going to randomly show them.

I have no desire to see that trailer and my children saw it because I did not, foolishly, expect to have to sit there to monitor the video I had selected for them.

I'm already limiting our families YouTube usage do to inappropriate ads but we may have to stop using YouTube all together.

Read full review of YouTube
Hide full review
ComplaintsBoard
J
1:52 pm EST

YouTube inappropriate advertisement

My two year old son watches Bob the Train a lot on You Tube. Why on earth is there an ad (2 minutes long) for Male Extra which is a penis enlargement suppliment?
Inappropriate! My 10 year old daughter watches YouTube as well, I've been starting to let her watch it unsupervised but now I'm having second thoughts if this is what I see on my son's ALPHABET videos.
This is ridiculously stupid to be putting these sorts of ads on children's videos talking about orgasms and hard and flaccid etc. I am appalled.

Read full review of YouTube
Hide full review
ComplaintsBoard
J
7:57 am EST

YouTube sam oven ads

Video ID / CPNmJT899QyRvI / CdQMK4GFZ47etAhj
Viewport854x480*2
Current / Optimal [protected]@30 / [protected]@30
Volume / Normalized100% / 100% (content loudness -7.3dB)
Codecsvp9 (248) / opus (251)

everytime I go onto youtube I receive these ads. No just 1 minute or 30 second ads but 13 minute ads! The same ones driving me crazy all the time for the last 3 months! EVERY single video I put on is interrupted by these ads! Dont you employ a frequency cap? Can you make it stop please!

Read full review of YouTube
Hide full review
ComplaintsBoard
S
6:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YouTube logan paul

YouTube needs to take some type of action/suspension against Logan Paul to show that they are a company of action and ethics. Logan Paul's disgusting video needs to be addressed and consequences need to be implemented. He may have apologized but that should not protect him from dealing with the consequences of his actions which were so very hurtful to those who have and continue to deal with the extremely painful effects of suicide. Suicide and mental illness are not a laughing matter.

Read full review of YouTube
Hide full review
ComplaintsBoard
S
9:24 pm EST

YouTube logan paul controversy

So at this point everyone knows what happened with Logan Paul. I want to see YouTube take action and hold Logan accountable for violating multiple community guidelines. Yet they've remained silent. It shows they prioritize higher sub channels and looks absolutely awful on their part. I'm unable to report the channel myself, which also looks bad on their part. Why do they demonitize smaller channels for cursing, but 6 million views of a video of a dead body isnt worth their time? Even though people have berated both Logan and the YouTube accounts on Twitter, they still havent made any kind of statement. If you're just going to sit on your butts doing nothing, Either take action or give the people the ability to take action on their own

Read full review of YouTube
Hide full review

YouTube Customer Reviews Overview

YouTube is the world's largest video-sharing platform, with over 2 billion monthly active users. It offers a vast array of content, including music videos, movie trailers, educational videos, and user-generated content. The platform has become a go-to destination for entertainment, education, and information.

One of the most significant advantages of YouTube is its accessibility. It is free to use, and anyone can create an account and upload videos. The platform is available on desktop and mobile devices, making it easy to access from anywhere. Additionally, YouTube's search algorithm is highly advanced, making it easy to find relevant content quickly.

Another positive aspect of YouTube is its community. Users can interact with each other through comments, likes, and shares, creating a sense of community around shared interests. The platform also offers features like live streaming and community posts, allowing creators to engage with their audience in real-time.

YouTube's monetization options are also a significant advantage for creators. The platform offers several ways for creators to earn money, including advertising revenue, sponsorships, and merchandise sales. This has made YouTube a viable career option for many creators, and has led to the creation of a new industry around influencer marketing.

Overall, YouTube is a highly valuable platform for both creators and users. Its accessibility, community, and monetization options make it an excellent choice for anyone looking to share or consume video content.

YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

Here is the guide on how to file a complaint or review about YouTube on ComplaintsBoard.com:

1. Log in or create an account
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact YouTube customer service

Phone numbers

+1 (650) 330-0100 +1 (650) 253-0000 More phone numbers

Website

www.youtube.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with YouTube?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with YouTube Customer Service. Initial YouTube complaints should be directed to their team directly. You can find contact details for YouTube above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about YouTube. Discuss the issues you have had with YouTube and work with their customer service team to find a resolution.