Menu
YouTube Customer Service Phone, Email, Contacts

YouTube
reviews and complaints

www.youtube.com
www.youtube.com

Learn how the rating is calculated

4.3 6505 Reviews

How responsive is YouTube's customer service?

29 Resolved
1190 Unresolved
Very poor 🤒
We don't know much about how YouTube handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with YouTube and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
Verified
The authenticity of the customer service contact information for YouTube has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

YouTube reviews and complaints 1238

Filter reviews by rating
5
5277 reviews
4
0 review
3
2 reviews
2
1 review
1
6 reviews
Sort by:

Newest YouTube reviews and complaints

ComplaintsBoard
J
3:40 pm EDT

YouTube https://get.crtv.com/

I saw an advertisement featuring hosts from known Russian propaganda echochambers such as therebel.media

https://get.crtv.com/?utm_source=youtube&utm_medium=cpc&utm_campaign=watch-boldly-youtube&code=GAVIN&gclid=Cj0KCQjwvezZBRDkARIsADKQyPkt2hAs2_iciDDnzHn6z-slgRgcyevDleAiEvn7LAo_YTul4hDk5_UaAhiFEALw_wcB

Source: propornot.com

I find this material deceptive and objectionable. If I continue to see such advertisements I will notify my legislators, and luckily I live in a state where they take these things seriously.

Please do bettter.

Read full review of YouTube
Update by James Harrington
Jul 03, 2018 3:46 pm EDT

Here’s a picture of the Ad

Hide full review
ComplaintsBoard
M
6:12 pm EDT

YouTube user buying view and likes from third party

Hello YouTube team,

i would like to complain about this user name Jass78
" https://www.youtube.com/user/jass78"
this user been keep purchasing his video views and likes from third party. And also lately he been encouraging Sikh community to attack on sikh priest " RANJIT SINGH DHADRIANWALE " I would like you to please Flag and ban this user. User also uploading videos belong to others in his account. I hope to see a positive feedback from youtube team to ban this user.

Thank you.
Singh.

Read full review of YouTube
Hide full review
ComplaintsBoard
T
5:23 pm EDT

YouTube certain ad

I continuously see this ad on Youtube For League of Legends. I day I tried it and the game didn't work. The ad annoys me a lot now. I would appreciate it if you didn't show this ad to me anymore because now it is just plain annoying. There is also another issue concerning ads. I keep seeing this weird ad with a weird song and these kids eating candy. Thanks!

A Concerned Viewer

Read full review of YouTube
Hide full review
ComplaintsBoard
C
4:23 pm EDT

YouTube recommended videos

For the last 6 months, the same video has been showing up in my recommended videos tab every single day. The video is titled "There are only two genders | Change my mind" by user StevenChowder. https://youtu.be/WtftZPL-k7Y

I hate this recommendation. There are over 16 recognized genetic defects, such as Turner Syndrome, that affects the genome associated with gender within humans - which means even ignoring the LGBTQ rights issues that the video is intended to target, there are STILL over 18 recognized, identifiable genders, as a MINIMUM.

Read full review of YouTube
Update by Chemomancer
Jun 30, 2018 4:24 pm EDT

The problem is not his video. The problem is your recommended tab. Why is it, youtube, that your recommended tab is pointing me towards divisive, and controversial issues - videos intended purely to set people against one another like dogs, but you cannot recommend people I actually ENJOY watching (for example, Pewdiepie, purely because he dropped an 'n' bomb a single time). Pardon the language, but what the [censored] is wrong with your system?

Hide full review
ComplaintsBoard
E
12:06 pm EDT

YouTube to terminate the subscribers who were watching prank in kids and baby channel

this was started in 2013 by which i wanted to complain about terminate the subscribers one by one in which they should not see it again .it is so irritated and my both sibling were kiddish children.so please i am convinced you so many times by which it should be banned forever. please i requesting to ban the subscribers one by one and it should be further immediately.

Read full review of YouTube
Hide full review
ComplaintsBoard
R
6:17 pm EDT

YouTube supermariologan is innocent - you forgot something!!!

Dear youtube,

Supermariologan is innocent! You took all the ads out of his videos, including the innocent! Some he did cuss on yes, but it said descression is advised... Please atleast add the advertisements back on the innocent videos! I love his videos, everybody does! Please! Jeffy is inappropriate, but it says that that can happen so dont let kids watch it on the channel description. Read the photo, and put the ads up, or I will complain to the government... I'm not the only one who has this problem! Tons of people are becoming homeless because you took the ads off innocent videos of theirs and now they cant make money! Me and logan talked. If you put the ads up, jeffy will be removed

Read full review of YouTube
View 0 more photos
Hide full review
ComplaintsBoard
A
4:34 pm EDT

YouTube youtube programming obscene and violent x rated

I am appalled. set up a new gmail acct today and suddenly all the youtube.com videos are graphic, horrendously violent, x rated disgusting. What the heck did YOU do? I have always watched youtube without such horrific videos. People splitting open animals with bloody knives and laughing, animals be forced to kill each other, pornagraphy, it is totally beyond imaginable.

What the Heck you YOU doing.

Read full review of YouTube
Hide full review
ComplaintsBoard
H
4:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube https://www.youtube.com/channel/ucm0ydpex-v0snwyvib552ma

Hi there I was just writing to post my upset that you tube have chosen to shut down a channel for no aparant reason.. This channel has over a thousand subscibers and brings much entertainment to everyone whos subscribed.. Alot of time and efort went into this channel not only by the creator but by all ov us followers to have it closed down for nothing.. I beg you reconsider this action and reinstate this channel as its not only just an entertainment channel but whist theres live streaming we are all in the room as a load of family and friends.. I look forward to hopefully hearing a reply and the reinstatment of this fabulous channel..
Thanks for taking the time to read this

Read full review of YouTube
Hide full review
ComplaintsBoard
M
3:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube https://www.youtube.com/channel/ucm0ydpex-v0snwyvib552ma

I am writing to you to complain because you have shut down a fellow youtuber of mine and i think its wrong cos hes done absolutely nothing wrong at all.
I think its all unfair for shutting his channel down because he is nothing but a good guy and hes always fair to everyone and hes never once swore on his channel at all.
You get loads of youtubers out there that are always swearing and breaking the youtube rules and they are still on youtube and retro has done nothing wrong but yet you shut him down.
I just wanted to say its all unfair and you should let retro have his channel back.

Read full review of YouTube
Hide full review
ComplaintsBoard
A
7:36 am EDT

YouTube my channel

I have had an account with YouTube and Google for nearly ten years with no problems as [protected] my stage and copyright name for all my works. My legal name is [protected] but I perform as [protected] and so upon randomly googling my name [protected] on your engine I was only offered the options pictured below which is not me but someone who calls themselves [protected] or the YouTube that if I click on it, it flashes my channel quickly but then goes to this dead site with no content. The original [protected] channel has been obviously been sabotaged and I'm now in a mild state of panic because I thought my dealings with YouTube and Google were secure and legit and now I don't know what to think. Please, I need help immediately to correct this situation and resecure my channel.

Read full review of YouTube
Hide full review
ComplaintsBoard
U
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube abusive replies to my comment.

Currently I commented my views on a video by 'The visual radio' and a stranger replied my comment with highly abusive language. I asked him to mind his language but he started abusing and bullying me even more. Name of this guy is Nitish Bhardwaj, his channel link is https://www.youtube.com/channel/UC_sS4U76fvU_Pte_uk9xuGw Later his friends also joined in and started harassing me. It went so far that I had to delete my comment even though it didn't violate any rules or sentiments of any community, I just tried to express my views, which I think is my right, and still I had to go through this. I was so traumatized by this incident that I had to visit a psychiatrist, currently I'm under medication. I reported his comments time and again but you people didn't take any measure. Hope you'll take some measure now.
Thank you.

Read full review of YouTube
Hide full review
ComplaintsBoard
M
5:24 pm EDT

YouTube video wrongly restricted

I would like to report that a video that my friend had made was wrongly restricted for copyright. They had made sure to credit the creator of the song used and wasn't using the video to get money. It makes no sense to me that it was restricted. Mainly because so many people have used this song and have done the same thing as my friend but did not put in as much work as my friend did to create a unique animation to go with the song. Please, explain the fairness in this situation.

Read full review of YouTube
Hide full review
ComplaintsBoard
J
2:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube I am complaining about your channel

From the bad selection it gives. To the videos being so filtered that the selection comes up like I am 0 years old.
I don't want to see dumb people. I don't want to see tatooed up people. I don't want to see a lot of what you have to offer.
When I type anything it gives the worst results. With only people having 2.3 million viewers. And there video is dumb.
Your channel makes me feel like anytime I click the play button a video it is registered as a hit for them. does not matter if I watch it or not.
remind me of one positive note about your channel and if it really is something that is logical for me to watch.
Please don't act smart about it. I will calmly listen to your advice and leave.
I don't want to see everything in the world that is blue(namely people). I don't want to hear you tell me how I need to understand about blue people.
I would like to know if the selection on youtube is subject to zip code, but I don't expect you to tell me.
There is another user in my house they may have some kind of blue fetish I don't work like that and don't want to duel against the Dementia of it all.
I see it's on cherry somewhere in the U.S. fine.
I lived on a cherry st. it was bad for me. I live close to topeka, ks home of the internet. That place was bad for me.
I can separate the two from youtube(that being internet and cherry) If that is whats making very hard for people to respond to what I have to say there and inherently bad because of what I want to select as far as videos let me no.
You don't want bad customers and I would not know how to report people and classification.
Just say the word I will leave, or suggest a better way to filter and at the same time gain a broader selection of videos. If you have to filter me into bad selections of videos because they make you money then just tell me to go. The channel is not about having bad customers,

Thanks, Jon Jay Lutackas and the middle name is real
not to foul it up with my liar dad who left when I was zero

Read full review of YouTube
Hide full review
ComplaintsBoard
A
3:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube channel censorship

Please quit your censoring and adding 'strikes' to the channel 'Lift the Veil for posting videos of atrocities and murders committed by the (Israeli) IMF that are true and accurate records of the reality the world deserves to know. If this gets worse I will form a group with first hundreds and then thousands of members who will vocally boycott YouTube and make it plain what your doing. I kid you not about this...The world does not need you to decide what is right or wrong. Lift the Veil has been a thoughtful, fact based, reasonable outlet for news and information without any incitement to violence.

Read full review of YouTube
Hide full review
ComplaintsBoard
L
10:50 pm EDT

YouTube ads between family programs

My daughter was watching the Sharers and Kyle and Ginger Family channel. One of the ads that popped up BETWEEN vlogs was an ADULT program. It was about a family that fussed and fought. They were being followed by some type of crime/law enforcement person. The woman stripped to her underwear and man began to kiss her proactively and sexual actions began to be implied. Thank goodness I walked in during the show while my daughter was in the restroom and skipped the AD! Youtube needs to do a better job picking ads for children programming. Youtube blocked some of the FUNnel vision shows for inappropriate children shows, BUT they are showing provocative minitv shows as ADs! The show was like 20 minutes long!

Read full review of YouTube
Hide full review
ComplaintsBoard
C
6:48 pm EDT

YouTube my video was taken down

Hello this chance from the channel chance dillard my fight video" Brother/son fighting his dad for hitting his sister" was taken down and the strike stated that there was an minor involved in violent activities which is not at all the case i (20 right now 21 on the 30th) am seen fighting my 40 year old step father Not One Minor was featured in that video and it was removed after 27k veiws which has been the high point of this channel ive been building for a while https://youtu.be/BZm3N9veRNw

Read full review of YouTube
View 0 more photos
Hide full review
ComplaintsBoard
L
9:51 am EDT

YouTube upload speed

your upload speed for a two minute MP4 file is pathetic. I've been waiting over two hours for a two minute video to upload. I've even ended a lot of tasks in my laptop's task manager and done my internet speed tests. The only issue is youtube's upload speed. How can such a modern site with modern technology be so slow? I'm appalled. Now i have to add more blah blah blah to my complaint for it to actually be seen. blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah blah

Read full review of YouTube
Hide full review
ComplaintsBoard
M
5:26 am EDT

YouTube youtube app on xbox and phone

On phone it's a minor fix sometimes the screen doesn't sink up to the video and does something weird with the video playing but you can't see it, with a lot of things overlapping. Next the Xbox app where do I even begin it's the most poorly made thing ever, it has numerous bugs involving YouTube activate not working to a ad forcing me to close and reopen youtube, I can't fast forward sometimes or go back, and sometimes it just plain crashes.

Read full review of YouTube
Hide full review
ComplaintsBoard
J
7:59 am EDT

YouTube videos

I tried to watch into the universe with stephen hawkin. There are plenty of higher resolution videos with subtitles but if you want to watch without subtitles we only have poor resolution videos. Is it so bad to be English these days that we're not worthy of decent copies of anything - at all!? I feel as if everyone in the world wants to take the mikkey out of us in the UK - I don't need it from you guys too!

Read full review of YouTube
Hide full review
ComplaintsBoard
B
6:20 am EDT

YouTube firearm retail and information removal (brownells)

I find the removal of official firearm retailer channels to be reprehensible given that there is nothing within the website that would have proposed the improper use of a firearm. Quite the contrary. Videos within official retailers show the proper way to handle, clean, and store for the utmost safety with clarity in video form. Furthermore, it is a disgraceful reality that the very item you wish to discriminate from your platform is the item that permits you to have a voice, a choice, a constitution. Firearms prevent more deaths than are used to take lives.

Read full review of YouTube and 1 comment
Hide full review
1 comment
Add a comment
J
J
Jonathan Wilhelm
, US
Jun 11, 2018 5:07 pm EDT

YouTube should not be the Censor of our "BILL OF RIGHTS".

YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

Here is the guide on how to file a complaint or review about YouTube on ComplaintsBoard.com:

1. Log in or create an account
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact YouTube customer service

Phone numbers

+1 (650) 330-0100 +1 (650) 253-0000 More phone numbers

Website

www.youtube.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with YouTube?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with YouTube Customer Service. Initial YouTube complaints should be directed to their team directly. You can find contact details for YouTube above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about YouTube. Discuss the issues you have had with YouTube and work with their customer service team to find a resolution.