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4.3 6505 Reviews

YouTube Complaints Summary

29 Resolved
1190 Unresolved
Our verdict: If considering services from YouTube with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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YouTube reviews & complaints 1238

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Newest YouTube reviews & complaints

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N
4:38 pm EDT

YouTube advertising

This evening I have been subjected three times to distressing horror film scenes depicting a trailer from the film The Nun. This advert could not be skipped and was extremely unpleasant for someone who is sensitive to frankly grotesque cinematic material. I do not believe it is reasonable that horror material should be shown in this way without an option to filter it out in favour of more suitable material.

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A
10:47 am EDT

YouTube counting answers

I know its a petty thing that isnt that big and thats just why I think it shouldnt be to hard to make a counter that count the answers to a comment on a video. I sent on a video scrolled down and saw a very popularitet comment where it said there was 7 comments but when expanding the comments on the comment there was alot more. Yes im lonly and got nothing to do, have 50 cats and live in my patents basement but that dosnt hinder my right to complain. Except that I live in north korea... [censored] the cops are here ehh gotta send this quickly... (the last part was a joke please dont report me.)

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B
9:40 am EDT

YouTube commercials

you greedy [censored] you got most of the product free you do not need to interrupt a song and put an ad in the middle of song you don't need a ad after almost every song
sometimes I am out side working listening on comes an infomercial 5 to ten minutes long got to stop come in house and hit skip
I will never pay for your service and never buy any of the products advertised
as I said you're just greedy [censored]

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Y
8:52 pm EDT

YouTube comments section

Most of the videos recommended to me have horrible comments that are really racist or mysoginistic. It's not like youtube couldnt develop or dont have algorihtms that could easily filter through it or ban continual offnenders, it's just they're more worried about showing longer adds and tracking video length and other stats. Why do I have to do your job and flag people?

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N
1:48 pm EDT

YouTube unethical behavior

Ryan's Toy Review/Ryan's Family review is advertising toys and candy directly to children. This is against Federal Trade Commission regulations. I'm not sure whether youtube is governed by the same rules or not - but it's irrelevant because this is absolutely the WRONG thing to do. I'm a pretty liberal, laid back parent but I have had enough of this family making money by advertising to my four year old.

Please review the latest Ryan episodes and see for yourselves.

Thank you.
Natalie
[protected]

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S
1:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube unable to change state location in india for trending videos.

I am from pune(state - maharashtra, country - India, language - marathi + hindi). Now I am in coimbatore( state - Tamil nadu, country - India, language - tamil) from past 6 month. Until yesterday, I used to get trending videos in hindi and marathi language, But now i am getting trending videos which are all tamil. Youtube is providing country location change.

Trending displays the same list of trending videos in each country to all users, except for India. In India, Trending displays the same list of trending videos for each of the 9 most common Indic languages. If you please provide facility to change state, it would be very very helpful.

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N
2:09 pm EDT

YouTube advertisement

A trailer of a horror movie popped up as an advertisement while i was watching a music video. as a person that is unable to watch such genre it gave me a shock as i was unable to avoid it. i trusted youtube with content showing and hence it was something that i did not expect and hence i was caught by surprise. i would not want anyone to go through the same thing that i have gone through today as i am aware that older people do watch youtube as it is supposed to be a family-friendly website.

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S
2:14 am EDT

YouTube advertisements

I understand Youtube can only do so much about viewer discretion and the rest is in our control - like if I don't want to scare myself then I won't search up a scary movie or video. But what do I do when an ad for The Nun pops up in my face at 3am (three times consecutively) when all I want to do is watch a video of my favorite Youtuber from Hawaii... Please do something about this. Tell management of The Nun to change their ad or pull it completely. Thank you

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J
11:15 pm EDT

YouTube pewdiepie

Interfere in sentiment of indian people and make mistakes of some peoples as generalized for indians. The channel pewdiepie plays with sentiments of indian peoples the guy in videos act like monkey who don't know real condition of india. I will complain in supreme court for violation of fundamental right article 21 of indian constitution which may create further difficulty for youtube to do business in india so please take care DIGNITY of india

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Update by Jitendra Meena Ron
Sep 01, 2018 11:26 pm EDT

Youtube channel pewdiepie is playing with dignity of indian people in name of comedy and violating article 21 of indian constitution for which I will complain in supreme court of india if no action taken against. Which may create any difficulty to do business in india . The channel makes mistakes of negligible peoples as generalized mistakes which is direct violation of right to dignity so please take action against channel otherwise I have to go in supreme court

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S
8:48 pm EDT
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YouTube repetition

The main feed on youtube is being constantly repetitious purposely to deny viewers to view current events in the world. This is to create a sense of lethargic class in which separates one class of human beings in comparison to another by the use of nihilism which is definitive profiling of sub standardization of beliefs systems to be considered racism or persecution for ethnicity.

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J
6:41 pm EDT

YouTube ad service

I am a very avid YouTube user and I love the platform that you have built. However over this weekend (labor day weekend) an ad for bumbershoot has taken over many of the videos I tried to watch on my Xbox, making them unwatchable as the ad created a watermark that never went away but blurred the video I was trying to watch. Please remove this kind of ad as they make the content unwatchable

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I
2:37 pm EDT

YouTube every channel that represents keneeka jekins/martin

Hello fellow workers of YouTube. I want to start off by saying I Love YouTube. It's a place I come to learn to fix/make or design an understanding of/for others. Lately I noticed YouTube has been letting things between the cracks. I don't say this in a small way I mean this in the biggest way! YouTube people are bullying, fighting, and killing others based off '' He said She said on YouTube. We have lost three people who used YouTube as a platform to communicate with their audience. YouTube you have to stop these Keneeka Jenkins/Martin Channels. These people are hurting each other in real life! They are going way to far over a closed case that took place in 2017. No one is even sure this, young lady is dead! But they are turning up dead every month. You have to shut these Channels down YouTube! People are being killed, bullied in real everyday life! Help us please. This young lady Mother is using these people to justify her actions, and her actions are getting people killed. She won't even come forward to stop them from ripping each other apart! She wants this all to continue for Money Sake. So Evil! Please YouTube don't allow our social media home become over clouded with violence, and evil.
Thanking You In Advance
Brandy J.

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N
12:46 pm EDT

YouTube deletion of youtube channel for no reason

Channel was deleted for no reason around July-august 2018 near Alex jones deletion(mundane matt)? no community complaints or copyright complaints, no warning, YouTube seems to have hacked my Gmail account. Messages from YouTube deleted by YouTube, cannot find URL, believe i was shadow banned for a long time, you have called me a criminal. I want to know why this channel was banned, account was branded without my permission and then deleted.. I believe this was intellectual property theft as this was a one of a kind channel natural wonders, the story of Jesus meeting his bride in heaven story of 4 years has been stolen by YouTube WITH slander and liable, theft of content, GIVE ME MY PRODUCT BACK STOP SLANDERING ME OR GIVE ME A REASON I AM A CRIMINAL. SPEAK UP ACCUSER! its been a month I have not heard why channel was deleted with no warning

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B
8:47 am EDT
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YouTube promoting country with wrong information inside the ads

Recently I saw an add promoting INDA as a tourism sector. There were few fact that were completely fake. I saw an add related to Buddhism and within the add there was a place named kapilvastu which is a part of Nepal. I am not too sure how can a company like YOUTUBE mislead such vital information in such a big scale.There has been lot of debate regarding where was loard buddha born but I am not going there but at least an intire district must not be stolen from one country to another just to promote its name to the world.

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J
2:08 am EDT
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YouTube stop and step gambling channel

There is a page called Stop and Step... currently the account has been closed. However the users view is it is likely to be reinstated.

The page consists of upload showing gambling and providing links to online gambling websites.

My severe concerns is this page on YouTube is promoting gambling, glorifying gambling and provides links to online gambling webpages.

Children and young adults watch these pages and can be lured into severe gambling which causes financial distress, depression and advanced mental illness.

Please do not reinstate this Stop and Step.

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G
2:51 am EDT
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YouTube picture

I have asked many times to have my daughters pic removed from YouTube. She is 11, did not create the account and had a right to privacy. Have contacted YouTube continusly for the past six months year, but no resolution.

Unacceptable in my opinion, I want her pic taking off!

Surely it can't be that difficult!

Her name is Myiesha Rafiq and when you put her name in her pic comes up.

Her friend who has moved abroad set up the account and they are no longer in touch. Prior to going we asked for her password she used to set up the account and she had forgotten.

So annoyed and frustrated. My daughters pic should be removed. Surely as a minor and GDPR this is unacceptable

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J
9:23 pm EDT

YouTube dogs getting killed and skinned and getting beat I tell killed made me cry

It is very graphic made me cry and needs to be taking of what if a kids sees that I cried it was dogs getting bet in the head with a stick I tell killed it is very graphic and sad needs to be takin down know it is heartbreaking you guys would let that be uploaded and need to take it down before I share it on Facebook and Instagram and tell that this was put on YouTube and didint Evan thank about taking it off

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M
M
Michael Holly
, US
Jul 07, 2021 11:56 am EDT

Youtube has been screwed up since Susan Wojcicki took over as CEO. She needs to be fired ASAP!

N
N
nancy forever
, US
Aug 29, 2018 1:10 pm EDT

youtube needs to clean up the porn and violence hope to see a new company soon

ComplaintsBoard
B
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube ads and auto selected videos

When I watch youtube, I expect to see ads. Fair enough. But the same ads come non stop. When I click on 'report this ad', and specify 'not interested in this ad', google says 'we'll try not to play that again'. Well maybe they should try a little harder.

The ads in question have nothing to do with my video choices, nothing to do with any of my searches or sites visited. So why do they keep coming? (PS: I'm not interested in a day-glo paisley puffy shirt, so stop playing that ad!)

When I watch a video, on the sidebar, youtube generates related videos. Sometimes relevant to what I'm watching, often not. But even so, once I click on the side bar and click 'remove video/not interested', I don't expect to see it again.

Case in point: I'm watching One Kiss, by Dua Lipa. The next video offered is Drake. Not interested, so I click to remove it, and say 'not interested', but when One Kiss is finished, youtube automatically plays the Drake song I said I was not interested again. Why? This is stupid.

I am signed in. So if I'm signed in, youtube/google knows who I am, and I'm sure they save my choices and note my preferences. If I say I am not interested in an ad, or a video, I don't expect to see them again.

And I don't mind seeing ads, I realize they are part of it. And yes, I get it: if I've been looking at websites about camping, and websites to book travel to campsites, I could see why an ad for camping gear would show up. But I have never looked at sites selling day-glo paisley puffy shirts, I have never searched for day-glo paisley puffy shirts, I have never purchased a day-glo paisley puffy shirt, so why do I get multiple hits from the same ad for day-glo paisley puffy shirts, especially after posting repeatedly 'not interested in this ad', and 'seen ad multiple times'?

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L
5:53 am EDT
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YouTube complain about the youtube ads about horror movie trailer

Dear officer,

This is the very serious complain letter refers to your 5s advertisement about horror movie trailer. During the time, I'm using your app to watch the channel which I like, suddenly the horror movie trailer was rushed into my sight! That caused very huge discomforts on me! And may have very negative psychological influence on me!
The trailer is the new coming Conjuring series, and the first appearance of the ghost is definitely my nightmare! Pls stop processing those horror movie trailer as the public advertisement! That's not kidding! For very serious announcement!

Yours sincerely,
User: L

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J
2:27 pm EDT

YouTube a tube channel

https://www.youtube.com/channel/UCoQkDOthF_Uh5qL5NEfIQQA

This owner of this channel is very subtly promoting hatred against white Canadians.

He is an unknown source and is quite deliberate with his racist stance against white Canadians.

We are hoping that utube staff will review this channel and see it is very troublesome.

If it is not removed and his position remains the same then we will be contacting the RCMP and CSIS.

Thankyou John Harris

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YouTube Customer Reviews Overview

YouTube is the world's largest video-sharing platform, with over 2 billion monthly active users. It offers a vast array of content, including music videos, movie trailers, educational videos, and user-generated content. The platform has become a go-to destination for entertainment, education, and information.

One of the most significant advantages of YouTube is its accessibility. It is free to use, and anyone can create an account and upload videos. The platform is available on desktop and mobile devices, making it easy to access from anywhere. Additionally, YouTube's search algorithm is highly advanced, making it easy to find relevant content quickly.

Another positive aspect of YouTube is its community. Users can interact with each other through comments, likes, and shares, creating a sense of community around shared interests. The platform also offers features like live streaming and community posts, allowing creators to engage with their audience in real-time.

YouTube's monetization options are also a significant advantage for creators. The platform offers several ways for creators to earn money, including advertising revenue, sponsorships, and merchandise sales. This has made YouTube a viable career option for many creators, and has led to the creation of a new industry around influencer marketing.

Overall, YouTube is a highly valuable platform for both creators and users. Its accessibility, community, and monetization options make it an excellent choice for anyone looking to share or consume video content.

YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

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