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4.3 6505 Reviews

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29 Resolved
1190 Unresolved
Very poor 🤒
We don't know much about how YouTube handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with YouTube and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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YouTube reviews and complaints 1238

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Newest YouTube reviews and complaints

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A
5:31 pm EDT

YouTube age restriction on chase ross

Over a period of time numerous videos on uppercaseCHASE1 YouTube channel have been age restricted. I know this has caused chase to feel very target! As a transman myself I Definitely feel as if he is being targeted and who ever reviews his videos is being VERY transphobic!

His YouTube channel is to Help the transgender community especially those who are planning to: recently have come out to the friends and family. His videos that have been age restricted are videos about prosthetics! Something that the trans community need to know about, they help them know/ chose which packer is best for them! By chase helping them pic one, after that person has bought and used there packer they will then feel less dysphoria. THIS helps people cope with things like suicidal thoughts! Chase ross is saving people's lives! It may not seem very important to you about what chase does but he is a hero!

I'm sure many people are angry with the fact his educational videos are being restricted as I'm sure a large majority of his viewers are under the age of 18/16. These videos are not harmful for this age group! This community needs chase ross he has helped I'm sure hundreds of young trans men across the world!

Thanks for taking the time to read this,
Alex.

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2:09 pm EDT

YouTube so many cancer ads

Hi,

im a regular userof youtube services and delighted with the service.I recently tried youtube red and the subscription was over by March.I'm getting so many ads now mostly all the cancer ads thats popping up when my little one is keen on watching rhymes.we are using youtube mainly for my little one's rhymes and due to the cancer ads its really mind disturbing for us and my little one.
i even tried to turn off ads but its of mere waste..the turning off ads are not working out and makes me go crazy.Pls help me to remove cancer ads from my account and if possible to turn off all the ads.im not sure whether am getting so many many ads jus cos i tried with the youtube red.

If you have any doubts, pls check my network trace.

pls resolve this asap.

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A
Anita Bawnghit
, US
Jun 06, 2017 3:49 pm EDT

Those cancer ads might be useful to the rest of the world. Live through them, its easier than living with cancer.

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S
7:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube why is video quality stuck on high settings only >: (

every video is stuck on high quality on 1080p and i cant change it on any of the videos im trying to watch on my laptop please fix this asap i am super pissed and will keep complaining till the problem is fixed otherwise for at the moment your doing a horrible job at this >:(

please fix this because honestly it is so damn ridiculous how you cant figure out why its stuck on 1080p >:(

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2:32 pm EDT

YouTube youtube channel

My name is Tina McAuley I am the Director of De Rose Law Firm. There is a You tube channel https://www.youtube.com/user/deroselaw . This channel was created years ago for us by a media company. We no longer want these videos posted, we don't have the password to delete this channel, I have contacted the media company that created it and they no longer have the password etc. Please tell me how to remove this account.

[protected]@deroselaw.ca

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4:13 pm EDT

YouTube pre-roll ads on youtube

My young daughter (under-18) regularly chooses YouTube as her main music video channel.

However, we are constantly being bombarded with beer brand adverts when
(1) I do not drink alcohol, so have never made any Google searches or similar for beer brands
(2) she is under 18 and should not be targeted with these

What are we supposed to do here please?

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9:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube https://www.youtube.com/watch?v=u44kubeq4eu

https://www.youtube.com/watch?v=u44KuBEQ4eU

In this video, my daughter is speaking. She does not call me by name but identifies me as her stepdad. She proceeds to provide her audience some medical information related to me and my incapacitated daughter which she is not authorized to provide, rather it is true or not. She has done many slanderous you tube videos against me over the past year but I didn't submit complaints, I just thought she would stop. What can I do to have this medical information removed or the video removed? In the comments section of this video, I made a statement to her concerning this incident and I also asked her to stop lying on her parents. I believe my comments were deleted. I am currently considering a legal case on this video and others (and other social media) made by my daughter. Her actions on you tube alone is beyond harassment. What can I do about this?

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7:19 pm EDT

YouTube youtube itself

Hello Youtube

Every time I have to use Youtube it requires me to give up my personal data and to allow you to use my information for whatever you want. I would not like to accept the terms you decide are compulsory. I would still love to watch youtube but this new 'agreement' is intrusive and wrong. I will make sure to tell others of these breaches.

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3:40 pm EDT

YouTube youtube restrictions

You are preventing young people from seeing PragerU?
Why? How could any of their talks be anything but beneficial to young audiences? They may ignore them. But it's clearly not offensive.
Leon Rogson
This is the PragerU vision: We help millions of people understand the fundamental values that shaped America, and provide them with the intellectual ammunition they need to defend and spread those values. PragerU is a resource for every American—and every person in the world who values liberty—for understanding and explaining the values we share.

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11:04 am EDT

YouTube hi.. it's very urgent

Hi,
One of horrible person made my vedio while on skype n putting on your channel with nudity n trying to blackmail me.. plz help.
The person who made name Farah marshal kacimi and nabil choukri... they are from dubai and morraco.. and asking for money to remove the vedio.. they uploaded once and I reported yesterday so removed.. plz Chk this link which they did last night
https://www.youtube.com/watch?v=Ibyu2MSha_s

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T
tjgabes
, US
May 27, 2017 4:48 pm EDT

The video has already been removed for being in violation of YouTube's policy on hate speech.

Naughty hate talkers.

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J
4:06 pm EDT

YouTube youtube video and movies

I have been a youtube member for 5+ year when i started on youtube you could watch movies now every i want to watch a movie some video pop up and saids sorry movie has been move follows link below you can watch here but the movies or not free what has happen to the easy to use youtube where you can watch movies and play music i don't neef youtube for music and im just about to quir useing youtube and google all together it is just a headache anymore and it is not worth it im a very unhappy user.

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9:32 pm EDT

YouTube youtube channel not removed

The following channel advertises nintendo videos and yet contain extremely disturbing imagery. my 5 year old daughter wanted to watch a mario sunshine trailer and instead is still terrified of what she saw.

Https://www.youtube.com/channel/ucbjecsagykwjekpq7rjlrtq

Youtube will not respond to my complaints or reports of this channel. i have also reached out to nintendo, but have not heard back.

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7:52 pm EDT

YouTube youtube red

May 23rd, 2017

It is that Youtube Red is not available in Canada. You get us all excited to go and use YouTube Red and I was going to be paying that money so I could watch my favourite stars in movies and Tv shows. But no 'yall are and won't give Canadians that opportunity.
Stop being and get to work. I would kindly appreciate it. I would like to apologise for the swearing I just really wanted to watch Logan Paul's movie

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3:22 pm EDT

YouTube harassment

Since 2015 when stalker called Gary Turk decided to harass me through twitter asking endless american and UK web designers and other organisations to JOIN in what turned into the most abusive, humiliating and public stalking trolling campaign online. Youtube and Google joined in and I began to get ads from books about How To Rape Somebody, to extremely abusive insulting and cyberstalking. Since, my family have been stalked 24/7 by strangers where we live, neighbours joined in, local businesses, my computer and phone has been monitored by these creeps. I have reported this to the london police and several other legal organisations, Action Fraud as these b* began hacking into my financial accounts abroad and blocking me from being able to pay for hotels and other things leaving me in the street. The international police looked into this and somebody told me Edward Snowden and joseph levitt were behind this as well.
I would like Gary Turk in jail I will be going to the press soon about how like him and others are allowed to get away ruining and harassing members of the public.

Youtube users have been now participating in this Soundcloud, Google, Amazon and endless other web sites. They post the most stalking crap and this has been reported to the BBB and various consumer right advocates.

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9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube "recommended" list on my xfinity/comcast cable account is changed!

Starting about the first of May 2017, my previous "Recommended" is gone except for "YouTube Music Mixes". The Recommended is now mostly TV shows I seldom view. I now must go to the "Search" option to view anything I'm interested in and watch it from the "Search" list. Needless to say this is a pain and now I'm back using Netflix more! The "Recommended" list on my/this computer has remained the same but this screen is way too small and airplay cuts some of the screen down. Maybe I'm pushing the wrong button on the cable YouTube option?

I'd appreciate your assistance in this matter because most of my TV viewing was YouTube.

Thanks,
Rich Hastings
Greeley, Colorado

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C
6:02 am EDT

YouTube ban ads longer than 2min

I was watching a documentary for school and I have been interrupted 3 times by the same advert which was 5:40min with no skip button. I am not against advertising but 5min is way too long to run publicity.
Please look into it.

Many Thanks

Reference to the ad:
Love playlist - https://www.youtube.com/watch?v=JellA8bkVM0&list=PLS--ClexQbQ1lg6TttQTcE3a60T_noSnh&index=0

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4:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube video

In November 2016, Brett LaSelva posted a slanderous video on his you tube account.
This video falls under the new penal code for bullying and harassment.
The video is of me, Karen Martha Wetzel, disabled (PTSD) removing an item from my birdfeeder.
When you do a search for my name. You will note Brett LaSelva has intentionally placed them ahead of my friends and families obituaries.
This action by Brett LaSelva is intentional malice (also proves nothing) causing me and my family mental and physical harm.
Cyber bullying and harassment is the intent to do someone serious harm.

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Update by Karen Martha Wetzel
May 20, 2017 2:40 pm EDT

Not all videos are what they appear to be (for instance, was this actually a theft and harassment (where is the proof of harassment?) that is based on the whole truth? The alleged stolen item has been in videographer's wife's hands a long time ago. Why would the person who was videotaped take a photo of said alleged stolen item.
It appears to many that this video is pure nonsense and for what reason was it taped. Suggest all the fans of this videographer say a prayer for this person so that whatever is troubling him (obvious hatred in his heart and discrimination of a senior woman with health issues and PTSD disability).

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B
Brett LaSelva
, US
Jul 12, 2017 8:38 am EDT

The truth hurts...

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S
3:08 pm EDT
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YouTube youtube

Good afternoon. You know  that youtube  business is  launched in bangladesh for last couple of years only. Somehow,  about seven months before, we have started uploading  our copyrighted bengali old songs through [protected]@gmail.com. Unfortunately,  after activities of  three months, the channel has been suspended without any pre notice for undesired error, regarding community guidelines violations,! since we are new in this business, we were not informed many things regarding youtube policies. But very regret to inform that no positive response yet  received from youtube  against a genuine  appeal on error  for more than last  4 months. That is why, we are looser organizationally.  so please help us to open our channel. Regards
Account name:s d rubel
Email. [protected]@gmail.com
Channel url:https://www.youtube.com/channel/UCqvDJQwMLvTNMqa-wLv9Ytg

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10:47 am EDT

YouTube unethical auto-subscription service with advertiser

Date 15th May 2017 @ 08:13 GMT (UK).
I was watching YouTube videos on my mobile and went to pick the phone up, accidentally clicking on an advertisement (see screenshot) which was titled "Ultimate Cross The Road" and run by games.bounce.mobi. This launched a website on my mobile, which displayed a number of games. I dismissed the advert (I did not click anything, and this statement is important). A text message appeared moments later (see other screenshot) stating I had subscribed to a service. I was wary to reply stop to the message, as I was unsure of charges. I rang the number [protected]) and it took me some time to get to speak to an operator. The operator appeared to be familiar with the issue and stated "you have to be careful, as just by clicking on the website, you subscribe". I stated that no contract or agreement was implied, displayed nor clear and that this was unfair. She had no hesitation in cancelling the agreement, and a receipt confirmation was received (also on screenshot) . She also stated that this happens a lot with children clicking the links, and parents are then charged for the service, currently at £2.50 per week.
At the very least, this must fall under unfair contracts. I was shocked that the website was sufficiently informed with my mobile phone number to process this service. I guess it would fail from a PC or Simless tablet.
Whilst my issue is resolved (I hope), this kind of advertising is unacceptable and I would suggest fraudulent.

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2:02 am EDT
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YouTube frauds monetizing copyrighted content from tv one llc

I have noticed youtube has been cracking down on those individuals trying to create fast revenue on the back of TV ONE, LLC. Fremantle is also getting their hands on much of the content and will hit the rest with copyright claims soon enough. The woman who made thousands (her last standing channel was called 00FA) has given up and is no longer on youtube. Another one is also gone but there are two sneaky ones who have inside help. A day or two before youtube terminates channels, CYST EXPLOSION and OFFA (the 00FA impersonator) delete all their videos and lay low until it is safe to return. OFFA and CYST EXPLOSION upload content from TV ONE, LLC and monetize the videos that Fremantle hasn't claimed yet. Youtube is getting their cut, of course. I will be contacting Fremantle to speed up the process and maybe there can be prosecution for these criminals. Someone sent me an email inquiring if this is still going on. They wanted to talk. They will be reading this so... Listen, fraud. You don't have long. I am not interested and have blocked you. A day after that email, the OFFA channel was back in business. Google and Youtube should be ashamed of themselves. It is not worth it.

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11:43 am EDT

YouTube a video that make big problem

Hello, it is me abdelrahman osama, i am requesting youtube customer service to delete a video on you tube that makes a big problem to my father at work this video some people use it for bad ways and they are damaging our life so please get in touch and help us to live safe and secure, thanks for caring video link : https://m.youtube.com/watch?v=iBawmeGiz80 and the other one :https://m.youtube.com/watch?v=BzjqDeFI8Ls

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YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
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8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

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