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4.3 6505 Reviews

YouTube Complaints Summary

29 Resolved
1190 Unresolved
Our verdict: If considering services from YouTube with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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YouTube reviews & complaints 1238

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M
12:30 am EDT

YouTube youtube

Support Team worst...

My channel reached 100k+ views but ads are not showing. And also i send so many feedback to youtube but still no replay. Please resolve my issue soon.

I checked my all videos meet advertiser friendly.
Total analytics views count : 100k+ Views
Dashboard count views: 11k+ Views

Ads are not showing any kind of my videos but revenue updated my youtube channel is this fake earnings please check this.

https://www.youtube.com/channel/UC_A2Dbsyj9oV6fttPt9ecoA

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7:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube hate speech

I have tried reporting a number of responses to the checkers and nothing changes. If your staff does not know the difference between free speech and hate speech, if you continue to allow lies about different groups to encourage crackpots, Nazis, and white supremacists to prance around your website with impunity, you can expect me to contact the press. You should be able to trace all the times I reported harmful responses that only add more gullible people to believe these screeds. If not, please contact me and I will be happy to direct you. The video that has attracted these deplorable remarks is not the problem; it is who is encouraged to respond to it. I have noticed this over the last 2 weeks; but things were really bad when I wanted to see films about the banking family of Rothschild.

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Nicholas Skala
, US
Sep 14, 2017 1:01 pm EDT

Well, we live in a screwed up world now don't we? Lets face it, comic books are more in touch with reality than America's President. You know what they call people who fight Nazis in comic books? Specifically, Captain America for one, but on a broader term, Super Heroes in general. meanwhile IRL, Usurper Trump calls them "Terrorists" I thought defending american, against anti-american [censored], was more heroic than terrorist...But, I doubt villians see the difference. The Red Skull would want Steve Rogers labeled a terrorist too after all.

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10:59 pm EDT

YouTube advertising guidelines

Your policy for demonitizing videos is ABSOLUTELY OUTRAGEOUS! You are forcing YouTubers to change their content based on YOUR "guidelines" that nobody seems to really understand. Why do something that will possibly cost people their jobs as YouTubers and force them to change creating the content that we subscribed to them in the first place? You people really could care less about your members and viewers by the looks of it.

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1:22 am EDT

YouTube look up film should be banned off youtube

In 2015 Twitter Facebook and Google, began to participate in something that turned into extreme stalking and abuse. I had retweeted a [censored] video theme called LookUP a stupid short film about how not to waste your time on your phone and computer. The [censored] and hypoctire as well as a disturbed creep, began to ask locals in Leeds to harass me with a media production. Liberty Films, they had actors following me around, mimicking my looks and giving me the "this is your life now, change" its disgusting and intrusive, its been like dealing with obssesive fanatics stalking you only that the police have joined in Leeds, they are the most abusive, racist and discriminant police force in England with no boundaries. They were miss used to abuse me physically when I tried to report all of this, this production were permited to manipulate my doctors, hospital appointments, staging things, even asking the NHS to carry out corrupt things. I was injured on purpose by one juniour doctor at Barts Hospital during a blood test, this fanatic wasn't happy with me so he asked this doctor to injure me on purpose, than I was told I had a form of cancer, after a second test at a different hospital they told me that wasn't true, than they told me I had Liver damage, this was a lie and was threatened by the doctor in Leeds, that had been manipulated both by Liberty productions producer, some local media and youtube fanatics.

This Lookup film should be permanently removed off the net. The level of hypocracy this [censored] has carried out, its about not over using electronics, the only reason people know about that piece of [censored] is because he used the internet to PROMOTE himself and reach the masses, Gary Turk makes a living and spends his [censored] time posting Youtube [censored] onlien and dares invade a womans life harassing me relentless through others wrecking my whole life with the blessing of Google and other enterteiners joining in such as Joseph Levitt and doesn't get arrested? why ? because he is white and I am not!

I would like to petition to have his video removed off Youtube and banned, I will be requesting a civil injunction against this obsessive stalker and several others. Google and various others organisations need investigating and suing for violating my consumer rights, and having me harassed to death in Leeds West Yorkshire. Even the racist police began to participate in this coercive harassment. On 3 occasions a Gary Turk look a like showed up in different places, if this isn't him orchestrating this in Leeds, than who ever is needs suing, firing and arresting, for reducing a womans life to nothing . My family have had their lifes wrecked by these manipulators and mine reduced to nothing.

They have even had planes flying over my head and police officers pointing at the planes saying LEAVE NOW! its been abusive harassing and discriminant abuse over a [censored] media production. Nobody has been willing to help put an end to this and the above need their careers ended as much as they have mine

The entire ordeal has been so bizar some said Scientologist have been behind this [censored]. I've lost 3 years of my life to this and have had everything in my life ended as a consequence to these harassing manipulators

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6:29 am EDT

YouTube youtube video which infringes my privacy rights

hello,

School of the Wild has posted a video of me speaking on you tube. I have written to them twice now asking them to remove it but they are ignoring my communications.

Is it possible to remove this video please? Can you advise me. I tried to fill in a form on line but it wouldn't work.

Here is the url: https://www.youtube.com/watch?v=72YSxIRdNDY

It is called Becoming Earth - Naga Dipa and Alistair Duncan in conversation.

Naga Dipa is my buddhist name.

Thanks

Natasha

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12:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube privacy complaint

Hi, I submitted a privacy complaint for a video uploaded against my will that I do not want on YouTube. I was told the uploader would be notified and if they didn't take it down in 48 hours YouTube would remove the video themselves, it's now been over a week and this is my second attempt to contact someone about this. I've had an email saying it's been transferred to the YouTube team for review but still nothing has happened.

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8:53 pm EDT

YouTube video monetization

I have a small gaming channel where I post weekly settlement build videos. For some reason, YouTube has tagged my last four videos as not suitable for all advertisers. I have approximately ninety videos on my channel and have never had a problem until now. I make sure that all of my videos are suitable for general audiences. There is absolutely no swearing, nudity or anything else that might be considered unsuitable for general audiences. I have requested manual reviews on these videos and so far, three of the videos have been been reviewed and the problem solved. The fourth video was posted this morning, and within ten minutes was tagged as unsuitable for all advertisers. The video simply tours a pizza shop. I know it will also eventually be resolved but by then my view count will be pretty much maxed out, so I won't get any revenue at all from it. I have two concerns here; First, is YouTube planning to tag ALL of my videos as unsuitable? My second concern is that I recently had to block someone from my channel for abusive comments and language, and I wonder if they might be sending complaints which get my videos tagged. I would appreciate it if someone could review this complaint and take steps to resolve this issue. Thank you.

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Update by Turkey Buzzard
Sep 06, 2017 1:48 pm EDT

I have a small gaming channel where I post weekly settlement build videos. I do not swear in my videos and there is no nudity or other questionable content. Yet YouTube has tagged my last four videos as not suitable for all advertisers. The first three were submitted for review and the problem was resolved. However, I just released a new video and within ten minutes it was once again tagged as unsuitable for all advertisers. Even if the problem is corrected, by the time it is resolved I will not get any ad revenue because by then the video has pretty much reached its' maximum view count. Is YouTube going to tag ALL of my future videos as unsuitable for all advertisers? I realize that as a small channel I am not going to get a lot of income from my videos, but this seems like YouTube has decided to single me out for some reason. The problem is not only discouraging and frustrating, but it makes me question their business practices and wonder if it is worth continuing to post videos on YouTube. I would really like to get this problem resolved, but I'm not even sure if this is the best place to file a complaint.

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6:50 am EDT

YouTube advertisements

Hi there.

I'm appalled at the fact that your advertisements are not age appropriate. I was letting my young daughter was mickey mouse on youtube and up popped an ad for the new horror movie, Annabel. There on the screen sat the scariest looking doll that could give adults nightmares, let alone my child! I could understand this happening if I were watching videos targetted at adults but not for cartoons! I hope you may consider making the necessary changes to make sure this does not happen in the future.

Kind regards,
Mrs Joubert.

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4:38 am EDT

YouTube audio credits

In one of my videos on youtube, I created using youtube video creator and used audio (particularly "Dreamscape (remastered) by 009 sound system (i tunes)) from it..so the credits of the audio that I used was on my video description..that made my video ineligible for monetisation.
So I swapped audio using youtube editor with "free and eligible for monetisation music" It has now changed the music of my video but the credits of the old music are still present in my video description.
Why is this happening and it is making my video ineligible for monetisation.
""So I am complaining about that credits of the audio that is not present in my video but is on my video description""

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7:26 pm EDT

YouTube ads

I understand you need ads to keep the website up but 10min videos dont need 9 ads this has happened to me 6 consecutive times today all i ask is that you cut em back a little it would be more user friendly an im more than likely not the only one with this complaint if it was one or two thatd be fine but 9 cmon now thats excessive thank you or should i say thank youtube

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deam
, US
Oct 02, 2017 11:48 am EDT

I have the same problem and just posted my own complaint. I get 3 to 4 ads per 5 minutes now. I'll try adblock plus for sure. Although we shouldn't have to

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deam
, US
Oct 02, 2017 5:19 pm EDT
Replying to comment of

Yes the ads are how youtube makes money, but they don't need to be putting so many for such short videos. They also run banner ads and ads on the webpage, I doubt they need more than one or two per video, especially depending on length. I also doubt they are struggling for money

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deam
, US
Oct 02, 2017 10:46 pm EDT
Replying to comment of

Yea sometimes they're like 5 minutes long along ahahahah

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M
1:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube my youtube account

Dear Sir/ Madam.
I have been logged out of my youtube account and gmail account for over 4 months.My new gmail is [protected]@gmail.com i have about 450 videos online and 2262 followers.I have tried 4 different people for help as i am a technophobe .I have evan tried Which magazine UK for help.Please help me as i do enjoy posting poetry videos.
Yours Hopefully.
Mr Brian Loughborough.

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7:33 am EDT

YouTube song copyright

I am annoyed that Youtube is getting worse by the minute with all these youtube copyright rule, back in the day there were no rulling about copyright music and was way better, now people struggle to create their content with added music, I am forced to make a destitution to either continue and hope it gets better or shut down my youtube completely!

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Update by Luke Anthony Mason
Sep 01, 2017 7:42 am EDT

I have been youtuber uploader videos since before the google take over, I Joined May 26, 2007 so I know before all that YouTube was great now since they taken over google YouTube has gone downhill and can only expect it to get even worse from here!

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11:44 pm EDT

YouTube new layout comments and descriptions

Aside from the obvious layout changes and and disregarding my personal preferences, I am having a real issue with the new Youtube layout. When I first click on a video, the corresponding description and comments to the video appear as normal. Then, when I click on another video and scroll down, the title will be correct but the description will be that of the video I was previously watching. This has happened to me since the update. Even more annoying is that this mismatch is also occurring with comments, which is more confusing and less easily forgiven. For example, comments on a video will include some correct ones from the video I'm currently watching as well as ones from another video (not the current one) mixed in as well. Some of the comments even show up as half of a comment from the previous video and half of a correct one. But it seemingly appears as one continuous comment from one user. This is extremely annoying and both of these issues are only fixed once I refresh the page. I have attached two images which show the comments of a Jeffree Star video. One show a comment from a Julien Solomita video which I was previously watching intermixed with other Jeffree comments. The other shows a comment that is literally the beginning half of a comment from Julien's video and the remaining half from Jeffree's video? How is this even possible? This is an issue that really needs to be fixed immediately because it directly takes away from the whole purpose of watching YouTube and makes watching videos annoying and confusing. It has happened with literally every video I've watched since the update but I only noticed the comments today.

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11:51 pm EDT

YouTube recent update

With Chromecast, it is not possible to queue up multiple videos at once, made worse by the fact that it videos cannot be played through Chromecast from the thumbnail. Going onto a Channel's homepage forces Chromecast to disconnect. Sometimes, when playing a video through Chromecast, the video will also play through the computer at the same time.

While actually watching a video, it is annoying being unable to see the uploader without scrolling down. It was also preferable being able to hover on a video and elect to go straight to a channel's Home/Video page.

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Adam Jaworski
, GB
Sep 03, 2017 1:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

AJ BLACK
on Youtube

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M
2:00 pm EDT

YouTube playlists

Your new version of YouTube has a serious glitch in the playlists. Every time I try to move a video in the playlist it plays and it doesn't get moved. This means that I cannot edit the order of the videos. This is key for my teaching. Please fix this as soon as possible.

You want more details? The playlists are non-functional without the ability to move videos around. I need to put them in the order of the lessons. I cannot now do this and the playlist is thus difficult for the students to use. If you cannot fix this I will need to find another service to share videos with my students.

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5:25 am EDT

YouTube youtube new layout and home page

The new youtube design and layout is a complete disaster.It seem like you were trying to make it look like a 19 year old college kid made it on his first try on web design.I have seen projects of children that use html5 css and php that look better than that.Or you wanted to make it look like in Beta version cause it looks like that.This is just embarrasing.

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9:29 pm EDT

YouTube new youtube homepage

Youtube just released a new version of their service. Everything about it is fine and mostly superior to the previous version except the home page. There is not a one click option to get to subscriptions like the previous home page did. Now you have to go to the toolbar and then subscriptions. The subscriptions option should return to the home page.

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3:20 am EDT

YouTube youtube

Why are you messing around with youtube. It was perfect until you got your hands on it, now it is nothing but a problem, you have not "invigorated" it you have broken it. The menu at the side wont stop opening when I click on my youtube bookmark, the videos are months out of date and the revenue people are getting now is appalling, all because you think you can improve it. Well guess what, you cant. Nothing you have ever done has improved youtube, so here is my suggestion, change it back and never mess with it again, your ideas for it are awful and if you actually bothered to ask people you would know you suck at it.

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11:38 pm EDT

YouTube new format won't let me see playlist content

So, when I used to watch a video from a channel's playlist and I wanted to just watch one video on the playlist, the process was so easy. Go to the channel, select the playlist, click on the video I wanted. NOW, with the new format, I have to select PLAY ALL just to get to the playlist menu so I can select the video I want. So now, I'm watching a video that I have NO INTEREST in because that's the only way I can get to the playlist menu to find the video I actually DO have an interest in. It's like having to eat the pineapple in the fruit salad despite the fact that I'm allergic to pineapple because it's difficult to separate it from the blueberries and strawberries that I actually do want to eat.

Why? Why is this now something that needed to get changed? There was NOTHING WRONG with the previous format. Hating this, and I really hope this gets changed back because I won't be watching playlist videos if it keeps being this bad.

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Mat Krahn
, US
Aug 30, 2017 3:04 am EDT

So boycott them

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theantimatter
, TR
Sep 18, 2017 1:52 pm EDT
Replying to comment of Mat Krahn

try boycotting your parents when they don't buy you something you want.
any non-juvenile answers? i agree with the op, if it was not clear enough.

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11:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YouTube my youtube claims to be subscribed to youtube red and has taken money out of my account but isn't allowing me to use youtube red perks

I am supposedly subscribed into YouTube red, money has been taken out of my account and yet I don't have YouTube red features. I either want a refund or access to YouTube red for what I am paying for. It's been 3 weeks now and I want to complain again! This has been the 2nd complaint I've done and yet I still have not got any type of response from y'all. Please fix this. I don't have a complaint about YouTube red but I do want access if money is being taken from my account.

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YouTube Customer Reviews Overview

YouTube is the world's largest video-sharing platform, with over 2 billion monthly active users. It offers a vast array of content, including music videos, movie trailers, educational videos, and user-generated content. The platform has become a go-to destination for entertainment, education, and information.

One of the most significant advantages of YouTube is its accessibility. It is free to use, and anyone can create an account and upload videos. The platform is available on desktop and mobile devices, making it easy to access from anywhere. Additionally, YouTube's search algorithm is highly advanced, making it easy to find relevant content quickly.

Another positive aspect of YouTube is its community. Users can interact with each other through comments, likes, and shares, creating a sense of community around shared interests. The platform also offers features like live streaming and community posts, allowing creators to engage with their audience in real-time.

YouTube's monetization options are also a significant advantage for creators. The platform offers several ways for creators to earn money, including advertising revenue, sponsorships, and merchandise sales. This has made YouTube a viable career option for many creators, and has led to the creation of a new industry around influencer marketing.

Overall, YouTube is a highly valuable platform for both creators and users. Its accessibility, community, and monetization options make it an excellent choice for anyone looking to share or consume video content.

YouTube In-depth Review

User Interface and Navigation: YouTube's user interface is clean and intuitive, making it easy for users to navigate through the platform. The search bar is prominently displayed, allowing users to quickly find the content they are looking for. The sidebar provides easy access to subscriptions, playlists, and recommended videos, enhancing the overall user experience.

Content Variety and Quality: YouTube offers a vast array of content, ranging from music videos and tutorials to vlogs and documentaries. The platform caters to diverse interests and provides high-quality videos in various genres. With content creators constantly uploading new videos, users can always find something interesting and engaging to watch.

Advertising and Monetization: YouTube's advertising and monetization options provide opportunities for content creators to earn revenue. While ads can sometimes be intrusive, they are necessary to support creators and maintain the platform. YouTube also offers various monetization features, such as channel memberships and Super Chat, allowing creators to generate income from their content.

Community Engagement and Interaction: YouTube fosters a strong sense of community by encouraging interaction between creators and viewers. Users can leave comments, like, and share videos, creating a space for meaningful discussions and feedback. The platform also offers features like live chat and community posts, enabling creators to engage with their audience in real-time.

Privacy and Security Measures: YouTube prioritizes user privacy and security by implementing robust measures to protect personal information. Users have control over their privacy settings, allowing them to manage their data and choose who can view their content. YouTube also actively monitors and removes inappropriate or harmful content, ensuring a safe environment for users.

Mobile App Experience: YouTube's mobile app provides a seamless and enjoyable experience for users on the go. The app is well-designed, allowing users to easily navigate through videos, playlists, and subscriptions. It also offers features like offline viewing and background play, enhancing the overall mobile experience.

Customer Support and Help Center: YouTube offers a comprehensive help center and customer support options to assist users with any issues or inquiries. The help center provides detailed guides and tutorials, addressing common questions and troubleshooting steps. Users can also contact YouTube's support team for personalized assistance.

Accessibility and Inclusivity: YouTube strives to be accessible and inclusive for all users. The platform offers closed captions and subtitles for videos, making content accessible to individuals with hearing impairments. It also provides options for content creators to add audio descriptions and alternative text, ensuring inclusivity for visually impaired users.

Platform Stability and Performance: YouTube maintains a stable and reliable platform, ensuring smooth video playback and minimal interruptions. The platform handles high traffic volumes efficiently, minimizing buffering and loading times. Users can enjoy uninterrupted video streaming, even during peak usage periods.

Copyright Protection and Content Moderation: YouTube has implemented robust copyright protection measures to prevent unauthorized use of copyrighted content. The platform utilizes content ID technology to identify and manage copyrighted material, ensuring fair use and protecting the rights of content creators. YouTube also actively moderates content to remove infringing or inappropriate videos.

Subscription and Premium Features: YouTube offers subscription and premium features through YouTube Premium. Subscribers can enjoy an ad-free experience, offline viewing, and access to YouTube Originals. The premium features enhance the overall user experience and provide additional benefits for those who choose to subscribe.

Social Media Integration: YouTube seamlessly integrates with various social media platforms, allowing users to easily share videos on platforms like Facebook, Twitter, and Instagram. This integration enhances the reach and visibility of content, enabling users to engage with videos beyond the YouTube platform.

Analytics and Insights for Creators: YouTube provides comprehensive analytics and insights for content creators, allowing them to track the performance of their videos and channels. Creators can access data on views, watch time, audience demographics, and engagement metrics, enabling them to make informed decisions and optimize their content strategy.

International Availability and Localization: YouTube is available in numerous countries and supports multiple languages, making it accessible to a global audience. The platform offers localization options, allowing users to navigate and interact with the platform in their preferred language. This international availability promotes cultural diversity and inclusivity.

Future Development and Innovation: YouTube continues to evolve and innovate, introducing new features and functionalities to enhance the user experience. The platform regularly updates its algorithms and recommendation systems to provide personalized content suggestions. YouTube's commitment to future development ensures that users can expect exciting advancements and improvements in the platform.

How to file a complaint about YouTube?

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2. Navigating to the complaint form
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.

3. Writing the title
- Summarize the main issue with YouTube in the 'Complaint Title' section.

4. Detailing the experience
- Provide detailed information about your experience with YouTube, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching supporting documents
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about YouTube on ComplaintsBoard.com.

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