SUBMIT A COMPLAINT / &free trial& upgrade

1 United States Review updated:
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I needed to send several large files. Their free trial allows one file at a time. So I upgraded to the 14-day free trial of the pro account. It said I could cancel withing 14 days and not be billed. I wasn't able to get the files to send! I left the house and came back hours later to them still sitting in the queue. Well, I checked, and it appeared my upgrade didn't "take." I was shown as having a "Lite" account. I still wanted to check a week or so later to be safe. It showed that not only had I upgraded my account, but I'd been charged IN ADVANCE for the upcoming year. It's $9.99 a month!! It says if you're seeing taht you're signed up for a Lite account and still being billed, you must have two accounts, two emails. BUT I only have one email address. How is this possible? I'm on the phone, on hold for 23 minutes now. No one has answered.

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  • Yo
      16th of Apr, 2012

    Sorry for the long hold time. Can you let me know if you got this resolved. If not please call my direct number at: 408.429.7124


    0 Votes
  • Mo
      10th of Jul, 2012 - I think this company is experiencing some serious issues
    United States

    Avoid like the plague. Unreliable. System was down for an entire day recently. I think this company is experiencing some serious issues.

    0 Votes
  • Sc
      30th of Aug, 2012

    I think this yousendit is a scam company. you get no response form them and cannot cancel an account . who do you file a legal complaint with??? Scot

    0 Votes

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