Menu
YourMechanic Customer Service Phone, Email, Contacts

YourMechanic
reviews & complaints

www.yourmechanic.com
www.yourmechanic.com

Learn how the rating is calculated

2.3 21 Reviews

YourMechanic Complaints Summary

7 Resolved
14 Unresolved
Our verdict: Engaging with YourMechanic, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for YourMechanic has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of YourMechanic. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

YourMechanic reviews & complaints 21

Sort by:

Newest YourMechanic reviews & complaints

ComplaintsBoard
M
10:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

YourMechanic Cancellation Fee

In total yourmechanic charged me $450.00 to come to me and install a battery. There is no doubt that that was excessive. At issue is the extravagent total charge but also a $150.00 cancellation fee that supposedly would be applied to subsequent charges. In my case there was s a $345.00 subsequent charge for the battery install. I was told that they had reduced that charge by $45.00, applying $45.00 from the $150.00 cancellation, but that still leaves $100.00 that I overpaid, by their terms, not mine.

These issues are unfair. They are excessive. They are bad business. They constitute greed. I will never do business with them again and will seek out as many other internet platforms that I can find to file similar complaints.

But my car runs and I will never have these greedy scoundrels in my life again.

Claimed loss: $450.00 to come to me for a battery install is excessive by several hundred dollars, but I would shut m=y mouth and go my own way did they refund rhe $100.00 from the cancellation fee.

Desired outcome: $100.00 refund

Read full review of YourMechanic
Hide full review
ComplaintsBoard
R
12:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

YourMechanic - Cancellation fee

I booked a mechanic to come out and fix my alternator for the next day. i went ahead and opted to pay in full in order to get a $40 dollar discount so that brought my total to 281. In order to get the discount I was agreeing that I would keep the appt and if I didnt that I would have to pay a late fee and that 40 discount. So the next day a couple of hour...

Read full review of YourMechanic
ComplaintsBoard
M
11:03 am EST
Verified customer This complaint was posted by a verified customer. Learn more

YourMechanic Automotive Repair

Absolute terrible service. Had a tech come out yesterday to do work on my Honda. This morning, first time starting the car since work was done, all dash lights on. Called and was told that there is a $150 charge for the tech to come out and do an inspection. Why am I having to pay $150 for something that was not an issue before the tech worked on my car? Absolutely Unprofessional Customer Service ! Shame on you, "Your Mechanic" !

Read full review of YourMechanic
Hide full review

Is YourMechanic legit?

Our verdict: Complaints Board's thorough examination reveals YourMechanic as a legitimate entity with notable strengths. Despite a 33% resolution rate on customer complaints, which invites a closer look, YourMechanic stands out for its commitment to quality and security. Clients considering YourMechanic should delve into its customer service record to gauge compatibility with their expectations.

YourMechanic earns 96% level of Trustworthiness

Perfect Trust Endorsement: YourMechanic achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for YourMechanic. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

YourMechanic has claimed the domain name for yourmechanic.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Yourmechanic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for YourMechanic have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up YourMechanic and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with YourMechanic's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • YourMechanic protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
J
7:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

YourMechanic Service issues

I hired them to fix a stalling issue in my truck, the mechanic assured me he could be quick and efficient. By accident he dropped hardware and tools into the engine block. We both reported it to the warranty department, during the attempt to recoup the dropped pieces he damaged my wiring harness which caused my engine to throw codes and lights. When we both reported that to the warranty department they limited his repairs and told him the other stuff was not his responsibility and it was “pre existing” of which the mechanic never told me or showed me on his scanner.

They kept charging me for subsequent visits without having answers from the mechanic, and any refunds take 7-10 business days once determined it’s necessary. Getting ahold of the warranty department is no direct access. You have to request them to call you. They don’t know car repair and solely go off the notes they limit their mechanics on, which ends in their favor every time.

The warranty rep was highly unprofessional, always trying to end the call as fast as possible. The first call he forgot to hang up and started complaining to the office about me, the second he thought I was the mechanic, the last follow up he hung up on me and never called back. I demanded a supervisor call me, but same issues, no one knows car repair and “only go off the notes.”

This service is promoted as convenient and efficient, that’s only if there are no issues. Then they just work you till you give up, or give you no options except take your money and tell you it’s not their problem.

Their mechanics mistake cost me 2 days of work as they would not let me drive my truck until they corrected it to their liking. When I asked to be reimbursed they told me they don’t cover lost wages. I said their mistake should not cost me lost income, that needs to be made right.

And to leave my truck still with problems they caused just because they said it’s it their problem.

Desired outcome: $750 from lost wages and repairs needed caused by their mechanic

Read full review of YourMechanic
Hide full review
ComplaintsBoard
D
10:59 pm EDT

YourMechanic Denied mechanic error and charged me for warranty request

I requested a quote to replace the starter motor of my qx80. It came in at the best price. I scheduled the appointment.

I then noticed on the quote that it didn't include replacement of the intake manifold gaskets, which was a recommended item. I inquired about it with the mechanic and he said he would take care of it. My quote was adjusted for an additional $200. The gaskets are $30 and it's 1 minute in additional labor.

When I inquired about it, he said he could take care of that after the work. But then all he could do was take off $15.

After the work, noticed that the car was running sluggish when trying to accelerate at 40+mph. We weren't driving much highway speeds due to Covid.

But 11 months in, we went on a road trip and I definitely noticed an issue. Followed up with yourmechanic.com and opened a warranty case as this was the only thing that had changed with the car.

They stated a diagnostic would be done and if nothing pointed to the previous work, we would be charged for the visit. I agreed as I was sure that it was related.

When the mechanic came out, he looked in the engine bay and ran the diagnostic tool. It showed a knock sensor error. That knock sensor is under the intake manifold, where the starter motor was that was replaced. But he couldn't take off the manifold to check as that would be additional work.

So, then I was charged for the diagnostic service and was given a quote of $800 to replace the knock sensor.

Went to a local shop and they took off the intake manifold and we saw that the knock sensor was not reconnected after the starter motor was replaced. The local shop guys reconnected the sensor, cleared the codes and charged me an hour of labor.

I relayed the info back to yourmechanic.com and I sent them a picture of the disconnected sensor that had visible dirt around the sensor connection to show it wasn't connected.

yourmechanic.com stated they couldn't take that and they needed a copy of the shop work order stating that this was the case. Unfortunately, the shop just charged me on the credit card as this was really just a quick 15min for them.

Now, I have a catalytic converter issue, which the dealership states most likely was related to the car running rich with the knock sensor not being connected.

Desired outcome: Refund of all work done and replace catalytic converters from dealership.

Read full review of YourMechanic
Hide full review
ComplaintsBoard
E
5:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

YourMechanic Unfinished repair

I was looking for a mobile mechanic so I scheduled to have a mechanic come to my home to change my spark plugs and wires. When I scheduled I was informed I would have a chance to speak with the mechanic prior to him coming to my home. I though this would be helpful in order to explain to the mechanic that although my car is a Mercury I have a GM motor in it. The mechanic never reached out to me and showed up with the wrong parts for my car. He took pictures and got the information needed to get the correct parts. Later that evening I receive a cancellation notice that I provided the wrong details and I was being charged a non-refundable cancellation fee. I never cancelled the appointment, I just wanted the correct parts installed. When I contacted them they being rude proved to me how shady of a business they run that there was nothing they could do to refund the fee. My free advice is that you look elsewhere for your needs and stay far away from these crooks.

Desired outcome: I would like a full refund for the cancellation fees.

Read full review of YourMechanic
Hide full review
ComplaintsBoard
T
8:07 am EDT

YourMechanic Quoted prices are double what they should be

I requested a quote to replace a part. Of course, I had already researched it to find out what the part costs and how much the labor should cost for my area. The quote was DOUBLE what it should have been.

They have an impressive email and text system for reminding you, etc., (pestering?) but that does not detract from the fundamental principle of charging too much for the repair by administration for doing almost nothing to justify the price.

I understand that there are administrative costs for putting the buyer in touch with the mechanic, but double the price? This is price gouging. Do your homework and try to find someone local yourself by talking to people.

Desired outcome: Be honest and reasonable instead of taking advantage of customers who don't do their homework first.

Read full review of YourMechanic
Hide full review
ComplaintsBoard
A
11:08 am EDT

YourMechanic Power steering pump warranty dispute

Had a power steering pump replaced without issue, was told it may smoke for a while due to spilt fluid. Fast forward a few months the smoke got worse. I had to get some brake work done at the dealership so I asked them to see what the smoke was. I was told the power steering pump was leaking so bad it was spewing fluid all over the engine.

Contacted YouMechanic support and was immediately given the run-around. I provided them with video proof and the contact information of the dealership shop manager. They refused to contact him and apparently dismissed the video. Each time I talked with them they where rude and arrogant.

The dealership said they would not recommended driving the car and offered to tow it back to my house. I said hold off because I wanted to see what the warranty people said.

I talked to YourMechanic again and they said they would refund the cost of the job once they verified the pump was bad, if I had the dealer repair it I just had to keep it and they would pick it up. Then later on another call they said they would only cover the cost of the pump because having the dealership diagnose the issue voided my warranty.

It appears YourMechanic will do everything they can to avoid accountability regarding warranty claims.

My overall experience was horrible and I vowed to never again have a mechanic from this company touch my car ever again. In the end I had to have the dealership repair my power steering pump.

I'm honestly so pissed off by this horrible companies antics if I can't this resolved from this website or BBB I may consult an attorney.

Desired outcome: Full compensation for the repair cost from the dealership totaling $1087.52

Read full review of YourMechanic
Hide full review
ComplaintsBoard
M
8:04 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YourMechanic crooked: charged for service not completed

Hired these clowns to replace a power window regulator assembly. From moment "new" or "correct" part installed, window would only roll up once. Only way to get it to roll up again after being rolled down was to disconnect and reconnect battery. Mechanic who replaced it blamed it on electronics even though the electronics were fine before he touched the car. Said YourMechanic.com would call me the next day to schedule a computer tech to come out. Two or three days later I got the call. Appointment was set then later rescheduled by the mechanic. Ended up being a week later, but the jerks at YourMechanic.com still hit credit card in the meantime! Computer tech's "fix" was a computer override that failed the very next day! Attempted to call. Couldn't get through due to ridiculously long hold times (even by today's "standards"). Then requested support electronically. Received case number via email. That was 3 months ago, and this was the last I heard from them! Meanwhile, put several thousand miles on a different, low-mileage car I didn't intend to. Finally got sick of waiting and had the part replaced today at a local shop. It worked immediately! No "computer issues." These people are a joke.

Junk service. Junk support. Junk warranty. Junk company! Run away like you're running from a virus!

Read full review of YourMechanic
Hide full review
ComplaintsBoard
D
10:37 am EST

YourMechanic car repairs

I have call mechanic from this site your mechanic.com and got an appoitment at 8pm for replace a thermostats housing. After over one hour, the mechanic tell me the new part has defected and he can not fix. I saw his job all the time and found that he don't known how to install all screws. He required me pay 60$ but he not finished this job and my coolant still through out from the housing thermostat, also he make the new part damaged so I can not return to store with price $ 143.56.
I pay him $60 at 10 pm in front of Chase bank at North first street, San jose, CA about 10pm.
Next early, I call mechanic from another store to fix and he complete this job just $45 in 45 minutes, and he can not find any defects in the same part that used last night.
Conclusion: some mechanic in yourmechanic.com is not too much exprienced and just want to get your money. So be carefull take look when they fix your car and pay only when your car has fixed the problems. Either, you will loss your money and waste your time with them.

Read full review of YourMechanic
Hide full review
ComplaintsBoard
T
7:03 am EDT

YourMechanic overcharged for service and no refund

I
Appointment #2130151 March 6, 2018 $149.74
I had an appointment on Tuesday, 3/6/18, #2130151. On the previous Thursday, 3/1/18, when I booked the appt, $368.43, was taken from my account. They require a credit card to book the appt. Since mine is a prepaid, they took the money right away.
On Saturday, an agent called me, he told me they made an error in the price that I was quoted, and already charged. Instead of the 368.43, the price was onlyvgoin to be $149.74. Quite a big difference. The agent told me he was preparing a new quote and initiating a refund to my card ending in 5329. He told me that it would take 2 to 5 day for the 218.69 to post to my account.
My appt came and went. By Thursday, 3/8/18, one full week after they took my money and 5 full days after I spoke with the agent regarding this situation, still nothing posted. I sent an email and created a help request, #185870, to the company. The response I got was less than satisfactory. I was told " it is under review and the my request had been closed"
The next day I then phoned 3/9/18 at approx 10 am. Again being told I was " under review and there was nothing she could do for me". I asked to speak to a manager, I was denied. She said one would call me back within 24 o 48 hours. The run around again.
It has now been over 48 hours, 10 days since they took my money, 8 days since I was told it would be refunded. I have sent an additional 3 to 4 emails. Nothing, no response and no money. I was charged for auto repairs, the amount taken from me was not correct. I did not receive that monetary worth inrepairs or service. Isn't that called fraud? Being ignored and given the run around, while trying to get this resolved, isn't that what scammers do?
I will also be contacting corporate head quarters and registering a complaint there. The owners might be interested to know about this scam. Hopefully they are not involved and this is just a select person or group perpetrating this fraud and stealing money from customers.
This has hurt me financially a great deal. My kids are hungry and I have no money for groceries because they lied and stole it from me. I will talk to the press and register complaints with any state and regulatory official that I can. They shouldn't be allowed to run a business, how many other victims are there? I want my money back, the money they fraudulently obtained from me.

Read full review of YourMechanic
Hide full review
ComplaintsBoard
J
4:30 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YourMechanic has left an official reply on this complaint.

YourMechanic My first and last time

This was my first and last experience using YourMechanic service.
I will give your just one advice: if you want a real service, use other companies. This one is messy and not focused on customers.
I asked them to invite the mechanic to see my car. But unfortunately, he didn't arrive on time. I don't know whatever happened to him, but I wasted my time waiting for him at home. So they rescheduled an appointment. And the mechanic didn't come again...
I am sorry, guys, I saw many of your good reviews. Maybe those people were lucky enough, but I don't understand why other people are treated like me? It's terrible that you let this happen and don't offer alternatives. If I were you I would do anything for my customers. I think your mechanics are even capricious a little and spoiled. You have to get your stuff together.

Read full review of YourMechanic
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
T
10:35 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YourMechanic has left an official reply on this complaint.

YourMechanic warranty/scam

yourmechanic.com came to inspect grinding clutch noise and told me my car needed a new clutch but the company didn't provide those services, however, the mechanic said this is normal and his supervisor would authorize him to perform the job at his home. He said their towing company would pick the car up and that same day and have it fixed within a day. The mechanic came the same day and picked up my car and called and told me it was only a clutch plate that needed to be fixed and instead of $800.00 it would be a couple hundred bucks cheaper. The car broke 8 months later with the same problem as before and the mechanic had indicated the parts were brand new from Kia and that yourmechanic.com's warranty was one year. I called the company to get them to fix my car and they told me they could not find a service order for repairs (only the estimate) for $70.00. When explaining to them more, I was told that the mechanic (Kyle) was no longer working for them because he was caught doing side jobs and the warranty is not covered since I did not pay through yourmechanic.com. This is someone that they sent to repair my car and somehow I am responsible for their bad hiring choices. My car is broken down in front of my house and has been for the last 30 days. I am a single working mother and spent over 570 dollars to repair my car that is now broken again.

Read full review of YourMechanic
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
K
6:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YourMechanic has left an official reply on this complaint.

YourMechanic Unethical cancellation fee

Ordered an appointment on 4/2/2017 and was scheduled for service on 4/4/2017 at 1:15 PM. Called to cancel appointment on 4/3/2017 at 4:09 PM and they confirmed my cancellation, but said they were charging me $20 to cancel. They said you have to cancel your appointment within 3 hours of making the initial appointment.
Who only gives you 3 hours to cancel an appointment? This is not 3 hours before the appointment is going to happen. This is 3 hours after you place your order. That should have been how they needed to word it.

Highly unethical. I would not suggest that anyone use this company.

Read full review of YourMechanic
Update by kbear37
Jul 30, 2018 1:13 pm EDT

This was never resolved. It is also a complete lie that Your Mechanic did every thing in their power. They never sent me anything via mail. There was never any registered mail nor certified mail.
Your Mechanic sent me a coupon via email towards my next purchase. Is that Your Mechanics attempt to do everything in their power to resolve this complaint? I would never use Your Mechanic service, so I will never be using a coupon for services
I was never offered a refund for the cancellation fee.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
11:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YourMechanic has left an official reply on this complaint.

YourMechanic Do yourself a favor and use your local shop or dealership

The mechanic seems very inexperienced. The part I paid for, failed. I'm not sure what the refund policy is, but I'm not holding my breath. I took my truck to the dealership and paid them to fix it and feel alot more comfortable that it's done right. The service seemed cool because of the convenience, but there is no brick and mortar store to go to if something goes wrong. Don't make the same mistake I did. I'm hoping this will save even 1 person the stress of poor service.

Read full review of YourMechanic
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
5:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YourMechanic has left an official reply on this complaint.

YourMechanic Prices

I hired these guys for them to fix my car. When I first contacted YourMechanic they told me how much will it cost.
So they arrived, fixed my car, and when then they said that I need to pay extra $300 because their prices had changed!
No one ever called me and told about that! If I would have known about that earlier I would cancel the appointment! Absolutely unprofessional behavior!

Read full review of YourMechanic
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
S
6:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YourMechanic has left an official reply on this complaint.

YourMechanic No one showed up

I made an appointment on YourMechanic and on the estimated date no one showed up. When I called to find out what was going on they did not pick up. I finally reached them next morning and all they said was how sorry they were for all the issues they caused. They said that my apportionment was cancelled because they did not have some parts. I decided not to waste my precious time with these guys. They were absolutely unprofessional, and I was really mad.
I waited the whole day for someone to show up and they didn't find time to call me and tell! I guess their mechanics are as lousy as their service.

Read full review of YourMechanic
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
M
10:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
YourMechanic has left an official reply on this complaint.

YourMechanic Company will not replace a new part their mechanic installed but has to destroy

2010 KIA SOUL, needed new wheel bearings. Went online got a quote of $90.00 Mechanic came to the appointment on 6/29/2016 and showed up on time but changed the quote right in front of me to $196.00 for labor. As he began I observed him removing the tire, when he got to checking for a socket fit for the wheel hub bolt, the bolt spun with ease, it was loose. Mechanic informed me this was a result of a clutch replacement 2 weeks before and the reason the wheel bearings went out... none of this in the report even though I was there to witness. Mechanic began to replace the wheel hub assembly with brand new parts.Wheel bearings had to be pressed into the hub so the Mechanic took the part to his home 3 miles away. Mechanic returned with the part and installed on the car.

After repair the wheel was locked up. Mechanic removed the wheel and hub again and checked everything including the brake calipers. Mechanic recommended a new Steering knuckle and scheduled appointment for next day due to a warp, which again he stated came from the result of wheel bearings going bad. Mechanic scheduled the appointment for this morning at 9:00 am. Upon arriving for the new appointment Mechanic informed me that the work done the day before, meaning the already paid for work for unusable wheel assembly, would be destroyed, i.e. the wheel bearings, when replacing the knuckle. Said he had to go back and press it out and there is a 99% chance it will destroy the bearing. (Why was this not disclosed at the scheduling of the new appointment?)

Company will not pay for the new and unused part to be replaced. Company says their warranty does not cover the "pre-existing" condition.. Really, pre as in less than 24 hours ago your mechanic installed brand new parts that as of this day have never been used. Warranty talks of normal usage and failure, not new parts destroyed by mechanic.Company nitpicked about implied warranty over a $38.00 wholesale part.

Company tried to force a decision about the appointment instead of showing concern over the issue. Leading questions like "Who did you take this to to diagnose the issue" or "Are you saying such and such?" No, I am not and I will not play your game to find a reason to not service my need. Sounds like a bait and switch. Lets do the initial work, find a new issue while solving the original, then when it comes to doing the new work, tell the consumer that the work done the day before is going to be destroyed so we can sell him a new part, that will take a day to deliver and allow us to schedule a new appointment and make more money.. Customer Service would say nothing else except asking me " Do you want us to continue or not?" I refused to give an answer till someone with the authority to service the consumer was put on the line. Customer Service are robots with no tools to satisfy you. After the constant badgering for an answer to their question, to no avail I remind you, I disconnected the call and the company dismissed Mechanic and cancelled. The Mechanic waited 4 hours while these unfriendly and profit driven employees spent time discussing who was going to call me back. This is sad as I had used them previously with no issue, but how can you turn replacing a simple emissions valve into a gasket change, you just can't, that is the point.

Read full review of YourMechanic
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
ComplaintsBoard
A
6:49 am EDT

YourMechanic The tech arrived too late and fixed the car too long

The company www.yourmechanic.com is terrible and they provide slow and inappropriate services. I made the appointment on Monday, 10 a.m. I arrived and the tech hasn’t showed up till 1 p.m. It was nightmare for me, because he told me that the whole work would take 2 hours, but he changed cylinders and within 8 hours. It was so unprofessional and dishonest towards me. Not recommended.

Read full review of YourMechanic and 1 comment
Hide full review
1 comment
Add a comment
E
E
extremely aggravated customer
Seminole, US
Jul 12, 2015 5:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They are never on time and they lie. We've had 4 or 5 bozos' at my house. None of them fixed my son's car. One guy, Joe, promised he'd be here at 1:00pm - he showed up at 5:00pm. Then after 15 min., he said he had 2 more jobs to do, so he left & promised to come back. Never came back! This all started on Monday, 7/6/15, and now today 7/12/15, the car is still sitting here unable to be driven. He determined the part he needed to fix the car was a "block sensor" but when removing the old part, it broke and he said he needed a special tool in order to remove it . That was yesterday morning and he promised us that he would be back in the afternoon as he also had a couple more jobs he had to get to.- another no-show. Our non-mechanic neighbor came over & with the use of 2 needle-nosed pliers, he was able to easily remove this 'hard to remove' piece. After waiting for a week to get this car fixed, we called their main office to possibly find a reputable mechanic that could come out & finish the job & were told the nearest appointment would be Thursday 7/16/15. Every mechanic that showed up would work on it periodically, and then leave saying they had another job to do. What's with that? Once you're at a job, shouldn't you finish it up before going onto the next?

ComplaintsBoard
L
3:36 am EDT

YourMechanic The mechanic twice hasn't came

I made the appointment through the website www.yourmechanic.com. I arrived, but the mechanic didn’t. He even hasn’t called to the company and warned the employer that he would be late. We changed the date of the appointment and the situation repeated again. It was awful and inappropriate for me. I have found another company.

Read full review of YourMechanic
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact YourMechanic customer service

Phone number

+1 (800) 701-6230

Website

www.yourmechanic.com

Most discussed YourMechanic complaints

Cancellation fee
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with YourMechanic?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with YourMechanic Customer Service. Initial YourMechanic complaints should be directed to their team directly. You can find contact details for YourMechanic above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about YourMechanic. Discuss the issues you have had with YourMechanic and work with their customer service team to find a resolution.