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Your Top Brands / Terrible company

100% 1
Contact information:
Your Top Brands
303 Park Avenue South
New York
Phone: 877-312-7263
Fell for Your Top Brands $100.00 Visa gift card offer. I successfully met the eligibility and prize requirements, filed their claim form and was promised I would be sent my gift and they were a legitimate company. Was told to check their web site for 'updates' on my status for shipping information.

For nearly 2 years my status for my shipping information on YTB's web site has said: 'Confirmed; to be shipped' dated Dec 28, 2007.

Have sent 14 pages of e-mails asking about my gift, called customer support and been told the same 'pat' answer over and over again. Sooo far behind, working on August gifts, keep checking web site will show 'Shipped' and date when processed and on and on...

Received a letter 01/21/2009 from a different fulfillment company offering a different method to receive my gift. I was to purchase my own $100.00 Visa gift card, send the receipt, sign the certificate (required-which by signing it gave my permission to send me additional offers by e-mail and U.S. mail), send a copy of a picture I.D. and I would be reimbursed up to $100.00 within 8-10 weeks...

So...I decided not to take that offer, and checked YTB's web site for my status which still as of 03/16/2009 said 'Confirmed; to be shipped'. I e-mailed YTB, again, to check on my gift and was told that since I had not submitted to the other fulfillment center within 30 days I would not receive my gift!! Not ANY place did it inform me that I would not receive the gift card if I did not use the other fulfillment company-not on the web site, not through all my e-mails, and not on the letter from the other company. I waited almost 2 years and now I am told I will receive nothing!!! What a 'rip-off' company.

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A  29th of Jun, 2009 by 
Agree Disagree 0 Votes
I had a very similar thing happen with a $750 gift card. I'm in for filing a lawsuit if others would like to do so.

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