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Your Garage Guy / Unauthorized charges

1 United States

One of the torsion springs snapped and called this guy Robert. He quoted $65 for service + parts. I asked him how much it would cost for the parts but he did not respond to that question. He lands up at the house and quotes a service fee of $82. When reminded that he quoted $65 the other day the answer was very strange - "If it is after 3pm it is $82". It was quite obvious that he wanted to cheat. He looked at the springs and said "I will replace both the springs and each will cost $125 and a total of $315" When asked why he did not mention it over phone his answer was even more rude "We don't give free estimates over phone". As I already had a quote for $225 I politely declined and as a parting shot he said "You will receive a bill for $32.50. You better pay within 30 days or I will send it to the collection agency". I was not sure what this bill is for and he said it is for coming over and giving a quote.

This is a classic example of a bait and switch. I strongly recommend that people don't use this guy anymore.


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