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Young Explorers
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www.youngexplorers.com
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1.7 38 Reviews

Young Explorers Complaints Summary

7 Resolved
31 Unresolved
Our verdict: With Young Explorers's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Young Explorers reviews & complaints 38

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8:33 pm EDT

Young Explorers Online ordering, being charged twice for one item, and the absolutely horrible customer service

Hello so here's my complaint I tried to order an item online from young explorers witch is a birthday gift but intended to help her learn how to write her ABC's great right so my daughter is turning 5 when I tried to finalize the payment it would not let me I have the declined attempt on my bank statements witch is bank of America so I figured I would try to call to order it over the phone because it wasn't letting me get the item online I did and was successful over the phone on ordering it and thought nothing of it until my bank texted me that I had duplicate charges so I look sure enough I was charged twice and the second ones address it's going to doesn't exist in the United States because it's a mix of both mine and my daughter's address that's two different states so I call waited a half hour to speak to someone no biggie but the gentleman I spoke to was very rude and didn't want to help me so I asked if I could speak to a supervisor the gentleman said to hold after two hours of waiting on hold I finally just hung up I'm not sure what to do about it they aren't trying to help me obviously but I was already charged bye my bank for the one item twice, I hope at least the one item I actually purchased will make it to my daughter my daughter

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1:10 pm EST

Young Explorers electronic light up capture the flag y181415

I ordered this by mail. Order K138403800011
Also Whse Order ID: [protected]
Imagine our disappointment when we gave it to our grandson for his birthday and one light does not work. Useless for my grandson's birthday party. Big Disappointment! I would like my $ back. I ordered it in Oct.
10/22/2018 is on bottom of shipping label. His birthday was Dec. 30th, 2018

Esther Kay Thomsen
425 Humphrey Rd.
South New Berlin, NY 13843

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6:44 pm EST

Young Explorers horrible customer service

This is the worst children's company EVER! The customer service is horrific. Tried to exchange my 4 year old birthday present. Cost me almost as much as the item to ship it back...This is why everyone should always preferentially shop at "storefronts" with free shipping AND returns!. Called tonight because the exchange has not been received. They informed me that they had not received the item. Thankfully I had the UPS tracking number. Item had been received 10 days ago. Once they had the tracking number..."oh yes, we do have it...will get back to you in 7-10 days..." Try explaining that to a 4 year old. Person on the phone could only follow a script, poorly. No resolution.

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emmh
, US
Dec 28, 2018 7:48 pm EST

I placed an order around Christmas time 2018, it said that the item was out of stock but expect to be back in stock shortly. I ended up calling the company at the end of December and spoke with a customer service agent who was very rude. She said her name was "Mary" which I doubt. She kept trying to over talk me, would not listen, and said that the order was due at the end of "March 2019". I couldn't believe it and asked for a refund. I also asked for an email confirmation of the cancellation which she said they do not do. I normally look at reviews of products and services from companies but did not look at this one before ordering. I will never order from Young Explorers again and Buyer Beware. Anyone who has anything nice to say must be either an employee or paid by the company to give positive reviews. Terrible, save your money and order elsewhere. STAY AWAY FROM THIS COMPANY!

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8:00 pm EST

Young Explorers unauthorized credit card charges for service not received or wanted

Young Explorers monthly charges for "VIP" status (supposedly free shipping) that I never applied for or wanted. Because of e-statements and auto-pay this charge was not noticed. I have called to cancel and ask for refund for many months of charges and I keep getting the same canned response. I believe this option is a scam - and customers unwillingly get duped into this "program" that must be cancelled. I would never sign up for such a program.

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9:45 am EDT

Young Explorers Failure to deliver at the date I requested

I placed an order for 2 gingerbread houses to be sent to two different addresses by December 12 as Christmas gifts. I told the order taker that if I could not request a certain date, I would place the order at a later date. He assured me he could accomadate my request.
On 10-31-18 I got notice that the product was shipped. I immediately called Young Explorers and was told there was nothing they could do and I should call the shipping company. Obviously the shipping company had nothing to do with this.
Today I again called the number provided on this website. I requested to talk to someone who could speak English and was a manager. The person who answered argued with me and demanded that I tell him the problem.
When I talked to someone after that she finally said that they would waive the shipping charge.
I informed them that this was better than nothing but I would withhold payment on my charge card if they did not at least do this. I requested that an email b e sent confirming that this was done and was told that they could not do this.

DO NOT do business with this company. Customer Service is incompetent.

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Metta
Bayonne, NJ, US
Jan 07, 2022 12:55 pm EST
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I ordered to two chairs for my nieces daughter for Christmas. Spoke twice to two different woman (who spoke little English, unless that was an act) and all they would say is 7-10 days. I attempted to cancel this order on their website. No response. Two weeks after Christmas (after I had already ordered from another company) I received notification that the order was on the way. Again, I tried to have them cancel the order. Again, their customer service is the worst I have ever encountered. Once they have your money, you don't exist. So now I have spent double the amount I normally would have spent. Once for the on time gifts and then again for the gift that I had cancelled. I will be advising anyone interested in this company to save their money and avoid the aggravation. Terrible company.

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2:13 am EST

Young Explorers I really need help!

I'm quite frustrated and disappointed and have no idea what to do. I decided to write about my experience with www.youngexplorers.com website and maybe someone will be able to help me. I bought a gift for my daughter from this online store and received the wrong item. Customer service rep seemed nice and said that I can ship it back and get a replacement or a refund. I was worried so decided that refund was better. Following all the instructions I sent the incorrect product back and they said that I'll get my money after they receive the package. About two weeks later I got a notification from them that item was received and refund was processes. It is now over a month and still no money and I can't reach anyone from YoungExplorers! I really need help with this.

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6:37 am EST

Young Explorers Scammed me and stole my money

I bough a Christmas present for my son from www.youngexplorers.com website and had a terrible experience with them!
My order did not arrive and I contacted customer service to ask what was going and they assured me everything was fine. Recently I contacted them again and their rep said that they don't have any record that I ever made an order! What a scam site! I did not get a payment confirmation and there was also no tracking number, and I have no idea what to do now and where to seek help. My son is left without his present and I don't have money to buy another one. Please stay away from Youngexplorers!

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9:10 am EST

Young Explorers Service is terrible

I ordered Christmas gifts 12/9/15 and by 12/15/15 still not shipped. Nothing was noted as back ordered. On 12/16/15 I cancelled order via phone call and customer service. Two days before Christmas received the order. Called and customer service rude and disconnected my call. Terrible to deal with and would not recommend.

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8:13 am EST
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Young Explorers Shipping Charge

Ordered two toys from Young Explorers on line. Printed the invoice (Bill) which indicated that shipping was free. Merchandise was received. My credit card showed that I was billed $11.95 for shipping! I phoned Young Explorers, requested a credit on the shipping charge and they told me I had to fill out paperwork in order to get back my shipping charge. I explained to them that when I placed the order that my invoice said the shipping was free, that they should make the adjustment and credit my account. Young Explorer's refused to that. Based on that, I will never order from them again. This is false advertising on their part.

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Kathy Hanson Dye
, US
Oct 18, 2018 9:07 am EDT

I placed an order on 10/15 and paid for rush shipping. According to the catalog and on-line shipping information, shipping with rush would take 2-4 business days for the Eastern Time Zone. The item was shipped on 10/16 and I needed it for my grandson's birthday party on 10/21. I then received a notice from FedEx that it would be delivered on 10/23--6 business days for shipping! I have called the customer service and talked to 4 different reps including 2 supervisors and they tell me that there is a 5-8 day processing time, which is not what is advertised. I am very unhappy with this service and have stopped payment on the charge.
FALSE ADVERTISING.

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11:56 am EST
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Young Explorers Tell your FB friends to avoid and share

This "company" must be totally avoided. Please post to all your FB contacts, and ask them to share with all their FB contacts to spread the word around. NO CUSTOMER SERVICE, NO DELIVERY, NO TRACKING...all in all, no human contact. This site needs to be reported and taken down. Please help spread the word on FB so your children won't be disappointed on Christmas morning.

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7:38 am EST

Young Explorers I HIGHLY recommend NOT ordering from Young Explorers

I HIGHLY recommend NOT ordering from Young Explorers. I purchased a birthday gift on 19 October for my 5 year old niece. Just today (18 Nov), I received an email from Young Explorers that the order is on back order! Can you believe it! All this time, I thought my niece received her gift! They also do not have anything online to write a note to the recipient. Don't waste your time with this company as there are many other options to choose from. "

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6:45 pm EDT
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Young Explorers Shopping Essentials Scam

Over two years ago, I purchased some educational toys for my grandchhildren online from Young Explorers. Two years later, I get a call from my bank, telling me there is a suspicious recurring charge on my credit card. They reeled off recent credit card purchases and all were correct except for a monthly charge for Shopping Essentials Membership. This company was totally unfamiliar to me. My husband had believed this was some kind of membership I had signed up for and didn't think to question the charge.

I did not sign up for any shopping membership and never used the membership. Period. I have traced this scam - which cost me over &1000 over two years time - to Young Explorers, a company with a catalogue full of educational toys. I did order toys for my grandchildren from this company - both over the phone and online. It was the online purchase in November 1998 that triggered the bogushopping "membership."

I called Young Explorers Customer Service. Before reaching a representative, I listened to a message promising $20 off my purchase if I look at their shopping membership plan. When Betty finally came on the phone, I complained about these extraneous charges that were a result of my doing business with Young Explorers. Betty confirmed that I had clicked Yes to the trial Shopping essentials program in 1998.

I told Betty that I never clicked Yes and never sign up for Shopping Memberships. Never, never, never. Betty hung up on me.

Great company, yes? Are there other victims of Young Explorers and their participation in the Shopping Essentials scam? Should we talk Class Action suit? This is a particularly offensive scam targeting people wanting to buy toys for their young ones. The money Young Explorers and Shopping Essentials extorted from me was hard-earned. You would think they'd be satisfied making a profit off their products. I guess they got a little greedy over at Youn Explorers.

Georgia

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Brookems
Portland, US
Jul 08, 2015 5:48 pm EDT

This happened to my parents too. They ordered toys for my daughters and they were being charged for the "membership" but didn't know anything about it. They were able to stop the payments after several had been taken already. This is still happening in 2015.

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MDGMA05
Princess Anne, US
Nov 23, 2013 2:56 pm EST

I just went thru the identical situation! I ordered gifts for my grandchildren last year. When our credit card bill came this Nov (2013), my husband asked me what was the charge we kept getting from "Young Explorers club"? I said I didn't have a clue and hadn't ordered anything from them since last Nov. When I called I was informed I had "agreed" to a 30 day free trial, and since I hadn't canceled, I was being billed. I informed them not only had I NOT agreed to this club, but had NEVER received anything from them! It was only after a VERY heated and threatening conversation that they finally refunded my last payment. I have ordered lots of things on-line and have never had a scam like this before! They should be out of business!

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8:20 pm EST
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Young Explorers Horrible Service and Deceptive Practices

I would rate their store lower than one star. I ordered something for a child for Christmas on the Dec 16th with the rush delivery. Now they are saying it is not going to be here till Dec 29th. Called customer service and it is "Nothing we can do". Their shipping policy specifically said that it was 3 to 4 day delivery for stuff that is in stock, which this item was and it was ordered on the 16th. So I paid extra for something that is arriving later that the date it was supposed to have, EVEN having given myself some extra delivery time? What BS!

Horrible customer service too...first person didn't care and almost immediately passed me off by putting me on hold for 1/2 hour and then the second person had no idea what my case was about and just started over. I should have bothered waiting, cause she didn't care either.

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11:45 pm EST
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Young Explorers no customer service

They do not deserve your business. My package did not arrive, I inquired twice about a tracking number (not), sent a third very complete inquiry when the package had not arrived after two weeks. No response whatsoever. The package finally did arrive, one item does not work, but do do not want to deal with these people again. That is, assuming that they would respond to my request.

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blame the parents here
dfd, CA
Dec 26, 2013 11:55 am EST

"This "company" should be avoided completely. Please post on FB to all your contacts, and ask each one to post to their contacts. They need to be reported and taken down. "

That usually does not work.

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terry seale
Bur, US
Dec 26, 2013 11:52 am EST

This "company" should be avoided completely. Please post on FB to all your contacts, and ask each one to post to their contacts. They need to be reported and taken down.

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Sonsarrah
Kenmore, US
Dec 30, 2010 4:27 pm EST

This company is not worth anyone's time or money. We ordered Xmas gifts for my son 3 weeks before Christmas and only 1 item out of the 6 has arrived as of today. I made several attempts via email and phone to contact them. No response to my emails and I sat on hold for over an hour each time. When I finally got through this am, I was told they could only cancel the items on back order (which I was not told about) and the gifts in route were my responsibility to return. Not a single apology was offered for my experience or the inconvenience. Bad, bad, bad!

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Grufnik
, US
Dec 22, 2010 8:18 pm EST

I had a similar experience.

I would rate their store lower than one star if I could. I ordered something for a child for Christmas on the Dec 16th with the rush delivery. Now you are saying it is not going to be here till Dec 29th. Called customer service and it is "Nothing we can do". Their shipping policy specifically said that it was 3 to 4 day delivery for stuff that is in stock, which this item was and it was ordered on the 16th. So I paid extra for something that is arriving later that the date it was supposed to have, EVEN having given myself some extra delivery time? What BS!

Horrible customer service too...first person didn't care and almost immediately passed me off by putting me on hold for 1/2 hour and then the second person had no idea what my case was about and just started over. I should have bothered waiting, cause she didn't care either.

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4:20 pm EST

Young Explorers Their customer service is extremely misleading, disappointing, and certainly not geared towards satisfying their customers

A friend sent my son a $100.00 item from Young Explorer's for his birthday. We felt funny exchanging the item, but decided it was too similar to something he already had. I have purchased items many times before, as well, from YE).

After paying $26.00 (oversized, insured, UPS) out of pocket (which I knew ahead of time I would be doing), Young Explorers received the item December 3. (Three separate times I called mid-day and was told to call later due to "heavy calls"). I had written on the back of the return form the items we wanted in lieu of the original gift just as their instructions stated; but, one month later... nothing arrived. So I called, spoke to a rep who acknowledged the account was noted Dec. 23. Now, two weeks later and MULTIPLE follow up phone calls, I have been told me that they credited her credit card (which they say is now being declined) and are unable to exchange the item. Their UNPUBLICIZED/UNWRITTEN store policy is that EVERY item is ALWAYS credited back and requested items for EXCHANGE are then RECHARGED to the purchaser. So, the bottom line is the gift giver ALWAYS know if the recipient returns the gift for something else (which can be awkward). In my case, I would actually have to call my friend and say, "Can you please call them and give them a new credit card number because for all I know your expiration date is different from the one in their computer or your card number was stolen and you've cancelled your card." My friend is financially secure; that is not the issue. HOW AWKWARD TO HAVE TO DO THIS! HOW AWKWARD FOR THE GIVER TO KNOW IF YOU ARE EXCHANGING THE GIFT! This "exchange" policy is not printed anywhere on the form but according to YE it is their state law. One person I spoke with said, "Let me ask my supervisor if we can issue a gift card..." "unfortunately, no." I was told this again (after I requested to please speak to the supervisor). Sadly, the "supervisor" was INCREDIBLY indifferent and basically read a "one size fits all" script on how to handle situations like these. I will definitely ask my friend if she has been credited for the amount, and I will encourage her and ALL of my friends to shop elsewhere for true customer service. They need to take a lesson from Zappos, Target, or the Department of Motor Vehicles for that matter. Very disappointing. I never raised my voice or used bad language, but did tell them their customer service is extremely misleading, disappointing, and certainly not geared towards satisfying their customers. It is NOT 100% as stated on their website.

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8:08 am EST
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Young Explorers Scam

I ordered ~$400.00 in toys from Young Explorers on December 12, 2009. Some of the items were listed as "Out of Stock, due in soon." I paid extra for 2-day shipping, knowing that some of the items could not be shipped straightaway.

Only one item arrived 2 days later by express shipping. On the 19th, I checked back in on the website and found that the items that were "Due in soon" now had specific dates listed for when they would arrive in the warehouse. Most dates were in mid-January 2010, one was in April 2010, none were in December of 2009. I found a link on the website to view my order and found that other things had just shipped, but not by the 2nd-day air I had paid for. I also discovered, to my surprise, that one item had been cancelled. I had never received an email about the cancelled item. I called the company and 3 times in a row, after holding for 15 minutes, I was directed to a messaging system.

I called the company again today (12/23/09) to inquire about an item that was listed as shipped on the 18th but had not yet arrived. I was able to reach a representative. I remarked that I had paid for 2-day shipping and the representative said "No, you didn't." and when I argued that I had paid the extra money when I placed the order and that this was listed on my order form, she said "What's your point?" and then hung up on me.

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cat21
Sardis, US
Sep 26, 2022 3:07 am EDT

i ordered from young exployers. now my account is being charged 14.95 every month. what is it ? YA,LL need to stop this charge ! Even though I like the products I got . I will not being ordering from you again. Can't trust that it won't happen again. thank you

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Luvbub
, US
Dec 20, 2018 12:33 pm EST

I placed an order on December 8, 2018 and called to check on where my order was. I was told that my cc was declined and they
DID NOT NOTIFY ME OF SAME, so therefore the order just sat there. Called customer service and after "trying" to communicate
with FOUR reps who I found out were not located in the US, I asked to be connected to someone in the good ole USA. I found
out from the rep in the US that the person in the Philippines who took my order screwed it up badly - incorrect information
recorded therefore, my cc was declined. After confirming the cc number with the US rep, all was in order however, ended
up paying an extra $40.00 for overnight shipping because the YOUNG EXPLORERS rep screwed it up. Mr. Mark Fleischmann
who is the owner cannot be found and there is no Headquarter listing so can't call the corporate headquarters, nor can
the reps! I also ordered a gift card and the rep said they cannot call the home office (which is where they are shipped from)
to have them overnight it especially when the original rep screwed up the order. Shame on Mr. Fleischmann for number one,
employing folks in other countries to obviously save money and make more for himself - great for the US economy right and secondly, not addressing any of the complaints I've seen. I am planning to file a claim in small claims court as I want my money back
and for the frustration I encountered dealing with this company. Every employee I talked to obviously dislikes they way
they are treated.
shown on the internet. Again shame on you Mr. Fleischmann

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PepperGator
Kansas City, US
Dec 27, 2011 8:11 pm EST

Ordered $300.00 worth of toys from young explorers on November 22, 2011. One week before Christmas everything had arrived but one item. I made three email inquiries and called only to find that the specific person in charge of shipping that item was not in. They took a message and said that they would return my call. It is now December 27th, 2011, no return phone call. Also the quality of one toy was extremely poor and cannot be put together as instructed, one item was the wrong item, and another item a book called Walter the Farting Dog came with a stuffed dog that is supposed to fart (which my 8 year old son and 4 year daughter would have found too funny), however it does not...not much you can do when the company won't respond with customer service. Disappointed, but not as disappointed as my children.

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SlatkaMala72
Warren, US
May 29, 2011 4:33 am EDT
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It's nice to know which catalogs are associated with an unsavory business. Thank you.

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everllong
washington, US
Jul 30, 2010 4:38 pm EDT

All of the following catalogs trace back to the physical address listed below:

Potpourri Group Inc
Catalog Favorites
The Pyramid Collection
Natures jewelry
Northstyle
in the company of dogs
the stitchery
back in the saddle
serengeti
whatever works
young explorers
expressions

ADDRESS, PHONE and FAX
222 Mill Rd
Chelmsford, Massachusetts 01824
United States
[protected] Fax -- [protected]

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TANYA ACHHRA
, IN
Jun 14, 2010 9:58 am EDT

i had subscribed for young explorer school magazine and it was told that during vacation time the magazine would be sent to our respective homes. but during the whole summer vacation (April, May. June) i did not receive even a single magazine. kindly see to it and do the needful.

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12:53 pm EDT
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Young Explorers Fraud

They offer you a coupon on your order. If you accept it, they will enroll you @ shoppingessentials plus, and suck all the money out of your account charging every month. It sounds like you're getting a coupon on your purchase, but they are frauduently signing you up for a "service" with a charge every month. Too bad, they carry neat products, but you can't trust a company like that.

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Squidlet123
Black Earth, US
Feb 06, 2013 6:42 pm EST

Put toy in box, ship toy to recipient. How hard can that be? Evidently, really really hard.

This place has Horrible order fulfilliment. Customer service has no power to correct anything. Their 1st level customer support will look at your problem, put you on hold for 20 minutes, then say, "i have to transfer you to a specialist " where you start over. They claim to ship but do not. In the same phonecall I got info that 1) the missing game had shipped last friday and 2) it was backordered till the end of February. Two different stories about the same order from two different people on the same call!

My dad ordered 6 items in November... by Feb we had received only 3. I cancelled the other 2 and had them send a check. Probably a bad idea, as I think the cancelled order money will never be refunded. if it ever shows up, I'll be shocked. This fiasco cost me at least 8 phonecalls and was still not resolved. To summarize, they suck. Avoid Young Explorers at all costs.

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Grufnik
, US
Dec 22, 2010 8:45 pm EST

I would rate their store lower than one star. I ordered something for a child for Christmas on the Dec 16th with the rush delivery. Now they are saying it is not going to be here till Dec 29th. Called customer service and it is "Nothing we can do". Their shipping policy specifically said that it was 3 to 4 day delivery for stuff that is in stock, which this item was and it was ordered on the 16th. So I paid extra for something that is arriving later that the date it was supposed to have, EVEN having given myself some extra delivery time? What BS!

Horrible customer service too...first person didn't care and almost immediately passed me off by putting me on hold for 1/2 hour and then the second person had no idea what my case was about and just started over. I shouldn't have bothered waiting, cause she didn't care either.

I am not the first to have this problem. Look around on other sites and people have the same issues. I should have looked before I bought :-(

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MommaC1382
, US
Sep 15, 2010 7:38 pm EDT

They also sell the cheapest made crap ever-you can pay $60 for a toy that won't last a day and try to complain but get no one who will listen!

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8:32 am EDT
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Young Explorers Bad service

I recently ordered an item from Young Explorers.com. They had told me it was on back order until the 4th of February. That was okay because my grandson’s birthday was the 10th of February and I thought that would still give them time to wrap it and mail it. When the gift hadn’t arrived, I checked to see why. I was told that it was now on back order until Aug.2009. I was not notified and they were rather insensitive to my dilemma. In fact, the supervisor told me to go to the store and buy a gift. I felt that was uncalled for and I wanted others who shop on line to be aware of their tactics.

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E. Coronado
Omaha, US
Sep 09, 2011 7:25 pm EDT

Young explorers.com is incompetent. We've numerous problems ordering by magazine and by phone. They are usually back ordered way before December holidays, and they overcharge for extremely SLOW "expedited" FEDEX delivery. Their last explanation was that paying for expedited delivery did not guarantee delivery according the "estimated" timeline. WHY PAY?! I'm not going to order from them again.

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Use this comments board to leave complaints and reviews about Young Explorers. Discuss the issues you have had with Young Explorers and work with their customer service team to find a resolution.