YouFit Health Clubs
reviews and complaints

I'm a member of the YouthFit at 11865 SW 26th St #B13, Miami, FL 33175. I was approached by Yessenia Medina with a very rude attitude. She told me that I needed to have my bag placed in the locker. I proceeded to let her know that I was using the locker before but they have stole my items which is a fairly common issue at that gym. She was extremely rude and even told me that I can cancel my membership if I did not like the rules and even accompany me to cancel it. She said that she was the manager which surprise me at such an immature age. My wife and daughter were becoming a member but after this incident, I have decided to go to another gym. Please someone speak with this young lady and hopefully teach her some manners and customer service unless you want to loose more customers.

Employee that careless about the gym and its consumers. I was going to let it slide, but this is the third incident with this employee named Jonathan.. the 1st was a month ago when I was at the gym at 1:30 AM and he allowed a kid (about 6) year old work out with his parents. Not only he allowed them in, the kid was actually working out- which is a liability. Apparently he is friends with the parents and for that reason he is not following protocols that can cause a huge law sue to the facility. Second occasion... while working out I saw a machine that was broken. I went the front and let him (again Jonathan) know, so he can put a sign, just in case someone uses aaaaaand gets hurt. Instead of asking and going to the machine, He looked at me, said okay and kept doing nothing in the front. Before I left, I told from again, don't forget about the broken machine, he brushed me off aaaaaand kept talking to his friend in the front- didn't even acknowledged what I was telling him. I went to the gym the next morning to work out, the machine was still broken, with NO SIGN. I told the girl in the front, she immediately went with a clip board and took care of it. Today... iit's 1:30 AM, i'm doing legs... he was with another guy on the other side doing lunges... I went to do leg press, his friend came to me and said they were using the machine (super setting)- which he wasn't. He was already over 15 mins doing lunges. His friend aggressively told me that when he was done with his lunges, I better be done w his machine. I told him, whenever you are done and i'm done with my 3 sets I'll be more than happy to give you the machine. He said- let's see about that- like wanting to fight me. He didn't say ANYTHING to his friend but laughed, no respecr that i'm a girl, and lack of professionalism as he works there. I'm very disappointed at the people hired at this Youfit and their lack of professionalism. I was going to do a formal complain to the better business bureau as this shouldn't be happening. I feel threatened and unsafe at the only place I enjoy being.

Nos maltrataron y nos discriminaron, yo soy miembro desde hace 4 años, y hoy por que no pude dar email de mi esposa, a ella que es mi invitada la sacaron, en ese momento yo estaba tratando de llamar teléfonicamente a costumer service, presente mi queja, y creo que esto no puede suceder, es inconcebible, contactaremos abogados para dar curso a la demanda, también. Llamaremos a canales de television

Broke machine are not working property, TV screen machine are not working property in many of this machine. Cable channel have been cut, WiFi is not free no more . I am not happy with the mediocre place, nothing work well.

I request my money back immediately and youfit refuse.

This gym have old machine and we have to spend 10 minutes to find a good machine.
Before I became a member 07/2017. The staff told me a new machines are coming this summer 2017 that never happed.

At this point I am tired going to mediocre place with broke machine.
We are not getting a full service equipment.

I just want my money back.

December 29th around 530 pm central time at algiers, la You fit gym one of the staff made a comment to me as I was walking out because he knew I was pissed from ealier n I told him [censor] you, no I shouldn't of cursed but the manager came out the door being disrespectful to me as I was walking to my vehicle. I could understand the manager defending his employee if I was inside the gym but walking outside as I'm trying to leave and he cursed at me and asked me if I want a problem with him is not ok. I don't pay my membership fee to get talked down too when I was avoiding a confrontation and leaving and going to my truck. Y'all are a great company but the manager on site December 29th around 530 pm needs to be talked to and delt with.

I pay the extra cost for childcare but when I show up with my child the employee that should've been there hadn't come in. I asked the desk clerk how to cancel the membership and she stated it would be a $10 fee. If your employee chooses to be unprofessional and do a no call no show or answer her phone (clerk called her cell while I waited), why would I be charged an additional fee for being inconvenienced? If you can't fulfill your end of the agreement by having responsible employees carrying out the employer end of the agreement, how is that my problem?

Hello. I joined your fitness club on Monday July 17 2017, today was my second day. I scheduled to have my assessment at 6pm, I arrived at 5:50pm let the front desk guy know that I was there for the assigned personnel. He went to let the person know & I waited 10mins before the guy returned to tell that HE said to start in the treadmill and he will be right with you. So I walked the treadmill FOR AN HOUR! No one came to acknowledge me to say "I be with you in such in such time, no introduction, I didn't even see who the person I was supposed to meet with. After AN HOUR on the treadmill I moved to another machine, did it for 10mins, proceeded to go to another machine so at this point I'm really upset. I go to the front desk 4 people are at the desk, 1 was assisting someone and AGAIN no one bother ask could they help me. So the guy from the very beginning nodded as if "you need something" I told him to tell whoever I was waiting o that I was leaving! I was there well over an hour and NOTHING but my own regular workout. That's totally unacceptable! I work in health care and o would NEVER leave my patient or client to fend for themselves when there was a scheduled appointment. And my second day, I left my contacts information with the corporate office to contact me. I just want my money back & to cancel my membership because I see that this place is not suitable & lack professionalism and they're not about helping assist members. The location is in Memphis tn 38125.

I used to go to YouFit gym and was very disappointed with everything, especially with their terrible service and rude staff.
I paid for three months but used the gym only for one month. They said they'll refund two months that I did not use. But that did not happen and they still owe me! Last time I contacted YouFit they said they were working on it and asked me to be patient. It seems like they decided to keep my money. Scammers!