You drive / Ignorance and unwillingness to solve problem
Was charged for extra day after making a deal of 140 euro another 42 euro taken from credit card without my authorisation . Extremely rude staff wen I questioned this. Was told I should be lucky I didn't have police called on me for missing car even though they had taken the money anyway. Have emails to prove this they won't reply anymore. Told me I called them thieves and liars which I did not and also told me I just don't want to pay them I don't mind paying what I owe I just don't like being scammed.