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YOU-BET.COM / ADDING SURCHARGE WITHOUT CUSTOMERS APPROVAL.

1 CA, United States Review updated:
Contact information:

I ADDED $20.00 TO MY ONLINE HORSE RACING ACCOUNT.(legal) MY DEBIT CARD WAS EMMEDIATELY CHARGED $21.00. I AM A GOLD MEMBER AND SUBJECT TO YOU-BETS RULES FREE OF ANY DEPOSIT FEES. BUT THE REAL POINT HERE IS I WAS "NOT" MADE AWARE OF THE SURCHARGE/FEE. THEY JUST ADDE IT WITHOUT MY PERMISSION. I FIND THAT VERY DISHONEST. I THINK ITS DOWN RIGHT STEALING. I HAVE HAD OTHER PROBLEMS WITH YOU-BET IN THE PAST. I DOWNLOADED PROGRAMS FOR CERTAIN RACES ONLY TO FIND OUT AFTER BETTING AND LOOSING SEVERAL RACES THE MISTAKE THEY HAD MADE. OH! NOT ONLY WERE THE PROGRAMS WRONG- THEY CHARGED ME $2.00 EACH FOR THEM. AS A GOLD MEMBER I AM SUPPOSE TO QUALIFY TO DOWNLOAD REPLAYS OF PREVIOUS RACES AT NO EXTRA CHARGE. I HAVE BEEN A GOLD MEMBER FOR OVER 6 MONTHS AND HAVEN'T RECEIVED ANY REPLAYS. ALL YOU-BET WANTS IS YOUR MONEY. IF YOU BET ON THE PONEY'S YOUR GONNA LOSE IT ALL EVENTUALLY ANYWAYS, SO YOU MIGHT THINK THESE FOLKS AT YOU-BET COULD BE A LITTLE KINDER AND MORE GENEROUS. YOU CERTAINLY WOULDN'T EXPECT THEM TO DEFRAUD YOU.( $1.00) I WONDER HOW MANY OTHERS THIS HAPPENS TO IN THE RUN OF A DAY. WHO'S GONNA TAKE THE TIME TO COMPLAIN ABOUT A MEASELY LITTLE DOLLAR.? (NOT MANY I SUSPECT) THESE LITTLE THEFTS OF A DOLLAR HERE AND A DOLLAR THERE AT A BUSY WEB SITE LIKE YOU-BET COULD ADD UP TO MILLIONS OF DOLLARS ANNUALLY. RANDY

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Comments

  • Pl
      14th of Jul, 2009
    0 Votes

    Randy,

    I don't see that you contacted us by phone to try and resolve this issue. We have received your letter and would like to address this with you as soon as possible. I will be giving you a call today to discuss.

    Thank you,

    Kelly Lain
    Youbet.com
    Operations Manger Player Services

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