Yoo Ja Han (cobi1980signgmail.com) / Enigma Software stole my money.
Unauthorized recurring charges!
I got an email a month ago from Enigma software. They said that
i purchased SpyHunter-Renewal which is totally not true.
Here is an email from them below.
Dear Yooja Han,
Thank you for ordering through Reg.Net - The Registration Network.
Since many of our products are fulfilled by the developer directly, we have assigned you individual order numbers for each product purchased. Please reference the specific Order Number in any further correspondence.
Order #: [protected] - SpyHunter-Renewal
Your Registration Provides : FULL VERSION - Online Download Delivery.
Your order will be fulfilled once payment has been received. If you previously paid by credit card, you do not have to do anything. Otherwise, you will receive another email indicating that you should send your payment.
* Please check your Spam filter and/or junk mail folders for your registration details prior to contacting Reg.Net.
For technical support questions:
Sales Tax: $0.00
The Total Charged: $29.99 - The charge will appear on your credit card statement as a charge from Reg.Net.
Your online receipt is available at:
Be sure to visit our web site for more great software: http://www.reg.net
Reg.Net Sales Dept.
Reg.Net - The Registration Network
As soon as i got this fraudulent email from them, i sent them email to complain about this. Basically i used spy-hunter more than a year ago. Because when i was using the internet, all of a sudden spy-hunter poped out saying that my computer need to get rid of virus something like that. So i downloaded this and i thought that i was going to use it only once. So i made a payment using my credit card. Then i cancelled subscription immediately and tried to make sure whether i didn't agree with automatic billing or not. So thought it was over.
However they sent me an email above. So i complained about this.
Then they emailed me back. i attached their email below.
Hello YOOJA, thank you for your email and purchase of SpyHunter!
We apologize for the inconvenience and we regret to losing you as a customer.
You are entitled to get a refund on SpyHunter.
Please contact our vendor Reg.net and they will be able to expedite your refund.
You may contact Reg.net at 1-800-WWW-2REG [protected]), International Orders +[protected] or via email at email@example.com.
Make sure that you include your order number in the email, or have it available when you call. If you do not have your order number, please provide them with your information and they will be able to locate your account.
All the best, and thanks again for your purchase!
Technical Support Department
Enigma Software Group
But i realized that they took out 37, 929 korean won which is $29.99 from my credit card on July 30 2009. Additionally they also took out the same amount of money from my credit card in Feb 2009. I just found out about this from credit card company in Korea. They took $ 29 two times from my card. first one was in
Feb 2009. the other one was June 30 2009. I tried to get my money back from them. But Enigma software(spyhunter ) never
answer to me. Please help me to get my money back.
Let me know any legal action that i can use against them. My credit card company also try to find some legal action.
Thank you for reading my long email.