Yoins
reviews and complaints

I placed an order on January 20. My order was over $100 Which meant I could get the express shipping (5-8 bus days shipping).Checked on the status of my order 5 days later.. still no progress. I sent an email to customer service, it took them 3 days to respond to me. They said my order didn't ship because 2 of my items were on back order. They gave me 3 options.. hold the entire order until all items were in stock, ship the items that are in stock (& the other two when they become avail, or cancel my entire order. I told them to ship what they can bc i am going on vacation & ordered items specifically for that reason. 2 days later they emailed me back & said my order would ship out in 24 to 48 hours with no tracking. I spend enough money for express shipping.. you call 12+ days express shipping? Highly disappointed so far!

I ordered 2 dresses 12 days ago and haven't even been shipped yet. There's no email, message form or phone in their website which is 100% suspicious. I shouldn't have placed the order before check if the company is true.
The many was debted immediately and I have no garantee that I'll receive the product and when it would be. I tried messaging them on Facebook and didn't receive any answer. I need to know dates! So disrespectful.

Yoins Order Number: [protected]
One of my orders was wrong and it doesn't even fit me good. I ordered two bra v-neck lace with choker and I only got the $7.95 one, the $11.95 one was missing. I need it already and it's been inconvenient. I was already waiting long enough for my orders. Can I just get my $11.95 back? I even took a picture of the items. Thanks!

I am very disappointed. I placed an order since December 29th and I received nothing since then. On January 12th I received an e-mail telling me that I was going to receive my parcel very soon. We're now the 20th of january and there's nothing. I should've receive my order since the beginning of the month.
Plus, the tracking number they provided for my order does not match to any shipping company and i can not get any information on where my package is. I've send an e-mail and still wait for any other response, since I've spent over $84 on this.

Order ID: [protected]
E-mail : dadou.[protected]@yahoo.fr

I hope, you look into this matter and send my items as soon as possible

Stay AWAY from this company!

items received have a horrible fit, as if put together by a 5 year old. No way to return the items. Customer service claims they need all sorts of information (pictures, all sorts of measurements etc.) before they accept a return that also refunds the shipping costs to Hong Kong. Clearly this is done to encourage the customer to give up on returning the items. Very unwise, and commercial suicide for this company, as you can read in all te reviews here.

Stay away from this terrible company!

And for Yoins if you read this: no need for yet another useless reply.

I am very upset I ordered this dress at the beginning of December and received an email saying my order has been shipped it's now almost been a month and I still haven't received my order. This is the first time I have used yoins and I have to say I'm not too implressed. I would like you to get back to me as soon as you can as I would really like to know where my order is. As I need it for a party I am going to soon

Many thanks

I ordered over three months ago was suppose to get expedited shipping and nothing as of yet. The tracking number they provided for my order does not match to any shipping compaany and i can not get any information on where my package is! When i try to get customer service i can not get ahold of anyone and i am not getting any responses back as well. All i need is to find out where these packages are and when they will arrive, I'm so disapointed. Tis is not fair with te customer. Waiting any satisfaction and my order.

I was mid sold this product I was expecting to receive a size 4 or a size 6 not an x small. Also the items were all completely different sizes, seems like you have just given me whatever was left in stock. I am shocked to see the standard of service, time for delivery and also the lack of information and contact details regarding the returns policy and information. Something has to be done about this and I want a full refund.

The image attached shows my order, this was far from what I received.

I wonder how this company is still operating treating customers that way?
If you see that your customer service obviously sux, then maybe you should spend more money and hire professionals? It's all about reputation. but looks like they don't really care about i.
So I ordered my item. I waited for about 6 weeks and then called them. They said that my order was canceled 3 days after it was placed. UNBELIEVABLE! They didn't even inform me about it and decided they shouldn't refund because I had no idea about this situation. WONDERFUL!

Hi, my name is Veronica Bolt,
I ordered 2 lots of items,
Order no [protected]
Order no [protected]
With in a couple of hours after each other,
I have entered the wrong email address on the account so got No corrospondance at all as obviously it's gone to wrong email,
My email which I want you to contact me on is
[protected]@yahoo.co.uk

The one on account is [protected]@yahoo.com which needs to be changed to the one above
Thanks
Veronica Bolt

Hello

Can you advise when i will receive my order ref [protected] placed on 25 nov 2017? Payment for these items was made via paypal!

I look forward to hearing from you as soon as possible!

I would like this matter resolved as soon as possibe...I am not impressed with your service!

Regards
Evelyn Barbour

[protected]@hotmail.co.uk
[protected]
[protected]

Hi, my order is still sitting in processing
after 10 days. When will it be shipped?
When can I expect to receive it?
How long does shipping take? The norm is 2 weeks
But it does not seem as if its been shipped at all and still sitting on your side? How can I check whether its been shipped and estimated time of arrival?
Please can you respond to this?
Yve

I wish I had read everyone else's complaints before buying because I keep seeing the same issue...they never ship your order! I ordered two items about three weeks ago and I still haven't gotten them. Yet, they wasted no time charging my account for $25.00. I am very disappointed and I hate feeling cheated. I wrote them an email about my complaint since you can't call them and I still haven't heard anything back.

I order two items reference number [protected] I recieved an email stating the said items were getting ready to be sent at the beginning of November.
I'm left with no tracking number and on your site there is no evidence of me ordering the said items but yet you have taken over £41 from my account. 5 message I have left and had no reply. My next step is to talk to my credit card company as by taking the money and not sending the goods that I ordered Is fraud and secondly I will talk to Trading Standards

I purchased £65.37 worth of clothes via my PayPal account October 10th and still haven't received the junkers.
I emailed you guys yesterday and still haven't heard back.
Can you please respond to this email other wise further action will be taken.
Look forward to hearing back from you to either pay me my money back or resend products.
Diana Perko
[protected]
[protected]@hotmail.com

I ordered 2 jumpers costing 43.19 Gb. Only one has arrived and the quality is not great. But my main concern is where is my second jumper. I have tried emailing the customer care but had no response. I paid using PayPal so it was a secure payment.
Please respond to Alice on email [protected]@hotmail.com or call [protected] asap.
Regards
Alice

I ordered and paid for 4 tops which looked lovely in the pictures and i dont consider the prices low do expected quality goods. I was totally disappointed with bith the quality and the sizings were totally wrong, nothing fitted! I spent £60 and being totally ignored when i ask how i return fir a refund. Wish I'd have read these complaints before i ordered.

Awful.
My order never arrived. Tried to phone them, but they are always unavailable. It's been more than 2 months since I placed the order. The only email I got from them contained an information about confirmation. That's all.
I spent about one hundred dollars on the items and I would like to get them or to refund.
I desperately want them to reply. It's simply horrible

I ordered an item from your company two weeks ago. I received it in the time you suggested which was 7-10 working days. The item looked nothing like the description online and was too small and nothing matched the description at all. I have to return the item within 14 days for a refund but your not responding to my emails or chat online... I can't send the parcel without knowing the correct address and without informing you first so how on hell am I going to get my money back! I'm very angry about the way you're wasting my time and ignoring me! If I don't get a response to my 4th email I've sent you then I will contact the ombudsman and write a very negative review everywhere I possibly can about your company!

I ordered five sweaters from Yoins back on September 14th, and it still says that they're "Processing" when I go into my account on the website. I was charged right away, and it said it would ship in 3-5 days. I sent an email inquiring what was going on with my items yesterday, and I have yet to hear back. I wish I had read the reviews about this site before ordering from them. Do not waste your time or money. I am afraid I won't ever see the items, and if they do arrive they will most likely be so cheaply made, or some items will be missing or wrong. Not sure where I need to go from here to get to the bottom of this, it is very frustrating.