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3.8 86 Reviews

Yoins Complaints Summary

55 Resolved
21 Unresolved
Our verdict: You can expect a very good level of service from Yoins. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Yoins reviews & complaints 86

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4:15 pm EST
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Yoins urgent delivery of items

Hello

Can you advise when i will receive my order ref [protected] placed on 25 nov 2017? Payment for these items was made via paypal!

I look forward to hearing from you as soon as possible!

I would like this matter resolved as soon as possibe...I am not impressed with your service!

Regards
Evelyn Barbour

[protected]@hotmail.co.uk
[protected]
[protected]

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1:23 am EST
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Yoins shipping

Hi, my order is still sitting in processing
after 10 days. When will it be shipped?
When can I expect to receive it?
How long does shipping take? The norm is 2 weeks
But it does not seem as if its been shipped at all and still sitting on your side? How can I check whether its been shipped and estimated time of arrival?
Please can you respond to this?
Yve

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6:07 pm EST
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Yoins never received items

I wish I had read everyone else's complaints before buying because I keep seeing the same issue...they never ship your order! I ordered two items about three weeks ago and I still haven't gotten them. Yet, they wasted no time charging my account for $25.00. I am very disappointed and I hate feeling cheated. I wrote them an email about my complaint since you can't call them and I still haven't heard anything back.

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5:06 am EST
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Yoins lack of correspondence and lack of items

I order two items reference number [protected] I recieved an email stating the said items were getting ready to be sent at the beginning of November.
I'm left with no tracking number and on your site there is no evidence of me ordering the said items but yet you have taken over £41 from my account. 5 message I have left and had no reply. My next step is to talk to my credit card company as by taking the money and not sending the goods that I ordered Is fraud and secondly I will talk to Trading Standards

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4:49 am EST
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Yoins not received my goods

I purchased £65.37 worth of clothes via my PayPal account October 10th and still haven't received the junkers.
I emailed you guys yesterday and still haven't heard back.
Can you please respond to this email other wise further action will be taken.
Look forward to hearing back from you to either pay me my money back or resend products.
Diana Perko
[protected]
[protected]@hotmail.com

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12:55 pm EDT
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Yoins missing item from my order

I ordered 2 jumpers costing 43.19 Gb. Only one has arrived and the quality is not great. But my main concern is where is my second jumper. I have tried emailing the customer care but had no response. I paid using PayPal so it was a secure payment.
Please respond to Alice on email [protected]@hotmail.com or call [protected] asap.
Regards
Alice

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3:56 pm EDT
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Yoins clothes

I ordered and paid for 4 tops which looked lovely in the pictures and i dont consider the prices low do expected quality goods. I was totally disappointed with bith the quality and the sizings were totally wrong, nothing fitted! I spent £60 and being totally ignored when i ask how i return fir a refund. Wish I'd have read these complaints before i ordered.

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5:10 am EDT
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Yoins terrible service

Awful.
My order never arrived. Tried to phone them, but they are always unavailable. It's been more than 2 months since I placed the order. The only email I got from them contained an information about confirmation. That's all.
I spent about one hundred dollars on the items and I would like to get them or to refund.
I desperately want them to reply. It's simply horrible

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12:12 am EDT
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Yoins I need to return an item but not getting response from customer service!!!

I ordered an item from your company two weeks ago. I received it in the time you suggested which was 7-10 working days. The item looked nothing like the description online and was too small and nothing matched the description at all. I have to return the item within 14 days for a refund but your not responding to my emails or chat online... I can't send the parcel without knowing the correct address and without informing you first so how on hell am I going to get my money back! I'm very angry about the way you're wasting my time and ignoring me! If I don't get a response to my 4th email I've sent you then I will contact the ombudsman and write a very negative review everywhere I possibly can about your company!

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6:09 am EDT
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Yoins sweaters

I ordered five sweaters from Yoins back on September 14th, and it still says that they're "Processing" when I go into my account on the website. I was charged right away, and it said it would ship in 3-5 days. I sent an email inquiring what was going on with my items yesterday, and I have yet to hear back. I wish I had read the reviews about this site before ordering from them. Do not waste your time or money. I am afraid I won't ever see the items, and if they do arrive they will most likely be so cheaply made, or some items will be missing or wrong. Not sure where I need to go from here to get to the bottom of this, it is very frustrating.

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Yoins returned items

I have returned a parcel to the address that was on the goods i recieved. I paid £13 post & packing to return them. Customer services then said i could not get a refund as i returned to the wrong address but they didnt tell me this until id sent it bsck. I have the receipt for posting and returned it to were it came from. Which was written on the parcel. Customer services ...joshy...told me I can't have refund. I am now contacting every selling organisation that joins deals with and posting on Facebook not to order from them. I will also contact Chinese trading standards etc etc until I get a refund...this is what i am posting on social media etc...Do not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscrupulou and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off paying the refund. I sm contacting ebay & amazon on howcthey conduct their business and will continue to discredit them until they 're emburse meDo not order from this company. They do not accept returns and do not make it easy to return items. They will do everything possible to get out of you returning items. They are unscriptions and dishonest. You will not be allowed to return items. I am having terrible problem returning clothes I ordered and I spent £13 on return post & packing. I am battling with them stvthe moment to get s refund but theyre doing everything possible to get out off payingvthe refund. I sm contacting ebay & amazon on howcthey conduct their business

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5:58 am EDT
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Yoins worst of the worst

Honestly, I don't know what to start with. First of all, it took two months to get my order delivered.
Second, the quality of my clothes was worse than anything else. Cheap, bad sewed. Ugh... Third, none of my clothes fit me. They are way too small, even though I ordered the S size. This is simply ridiculous.
I understand there's no sense in sending them back, it's again too ridiculous to do it. They didn't cost expensive, but I'm out of money anyway.

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Yoins order

I haven't received my order yet! It's a big amount so please deliver my items before I have to file a serious complaint! I am no rich person to let go off my money and be fooled about. Kindly acknowledge your responsibilities and action them

Tried reaching you'll a lot of times but no response was given. I hope sir, you look into this matter and send my items as soon as possible

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2:24 pm EDT
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Yoins cancelling items in my order and then sending the wrong items

Half my order was cancelled with no explanation just a refund. The other half expected to be delivered was completely the wrong size and the wrong item? With no direct way to contact to rectify. My order number [protected]. This is rediculous what am I supposed to do with a top I don't like and would no way fit me. You have no returns or resolutions department anywhere on your website andyou charged me full postage even though me original order meant it would be free? Absolutely shocking. Someone best contact me soon otherwise I will take this further to the ombudsman

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7:25 am EDT

Yoins revolting service, fraud

Made several orders from yoins (#[protected], #[protected], #[protected], #[protected]), got 2 orders (#[protected], #[protected]). The sizes didn't match, moreover instead of the black ripped leggins I received a white sequin bikini, which I never ordered and did not needed at all. The fabric of the items is of very poor quality therefore very dissatisfied I decided to return the orders. After a few emails of asking me why I am returning the orders and after my replies they simply stopped reacting on my emails. Obviously they don't want their products back because nobody will buy those! Moreover there is no possibility to leave a review about their service and clients experience on their website. Therefore they feel absolutely free to commit their fraud towards the customers and stay unpunished!

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Zhu Aiting
, US
Aug 02, 2017 1:38 am EDT

DeaR Ekaterina,

We sincerely sorry for that problem.If you noticed some quality problems on our products or you think the items are different from the pictures, we will take the responsibility after we diagnose the problem . We will appreciate it if you can send us(cservices@yoins.com) some pictures of the shipping label, external packaging and tag size of this item. our service team will reply you within 24 hours and will offer you the best solution, please do not worry. (*^__^*), After all the situation is confirmed, we will provide you a proper solution.Thanks

We are improving and will offer you a better service and shopping experience.
Best regards,
Yoins Team

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3:38 pm EDT
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Yoins not received my items yet

I purchased four items of ur website 3 wks ago n i still haven't received them I also payed an extra fee for 5-7 working days so I would have my items in on time as I needed them for a certain date tht date is coming up this wkend some how a don't think I'm goin to have them in on time... which is very in professional i have been sending your company msgs also tryin customer service n getting no where fast jst want to no what is happening with my goods as you have took cash out my account with getting bank statement in to prove so

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Update by Claire Mitchell
Jun 28, 2017 3:40 pm EDT

My item codes are [protected] other is [protected]

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Cassndera Whitlatch
, US
Jan 18, 2018 4:32 pm EST
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I just want to find out where my merchandise is

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11:22 am EDT
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Yoins not being able to contact - been trying for 3 days

order number [protected]

Been trying to contact you for 3 days on your live chat and not been able to get through to anyone. Not been able to tract parcel and I need to know when my goods will be delivered as I needed them for Saturday 03 rd June.
Please advise how we are meant to contact you and find out any information ? I need a delivery date ?

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3:05 pm EDT
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Yoins not receiving items after my purchase.

My order number is [protected] I ordered clothing from the app yoins. I emailed them and was emailed back reading that yoins would respond with in 24 hours and never did. I have bank statement that states that I was charged for my order it's been almost a month and I haven't recieved any information on the status of my purchase. I need these items before June 22 or I would need to be reanbursed for the items. My number is [protected] and my email is [protected]@yahoo.com feel free to reach me at anytime.
Thank you
Sincerely,
Sheomara cruz

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Yoins never received my product

I ordered on www.yoins.com and I never received my order so I tried to call customer service and they were "busy" they never picked up the phone, not even a recording. So then I tried to email them and I haven't heard anything back. I would really just like to get my money back but if I cannot do that then I would like the product that I paid for and I would like it as soon as I can get it.

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7:23 am EDT
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Yoins sexy cropped top & high waist shorts co-ord

I am absolutely disgusted with this product! The zip on the shorts was broken so once able to undo the zip it was hard to do back up then when wanting to take the shorts of the zip broke when trying to undo it! I am so upset as this was an outfit for my holiday and now it is ruined! I want to hear back from your company asap and I want a full refund or a new product!

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Yoins Customer Reviews Overview

Yoins is a popular online fashion retailer that offers a wide range of trendy clothing, shoes, and accessories for women. The website has received numerous positive reviews from customers who praise its affordable prices, fast shipping, and high-quality products.

One of the most notable aspects of Yoins is its extensive selection of clothing and accessories. Customers can find everything from casual tops and dresses to formal wear and lingerie. The website also offers a variety of shoes, bags, and jewelry to complete any outfit.

Another positive aspect of Yoins is its affordable prices. Many customers have noted that the website offers great deals and discounts, making it easy to find stylish clothing without breaking the bank. Additionally, Yoins frequently offers promotions and sales, further reducing the cost of its products.

Customers have also praised Yoins for its fast shipping and reliable customer service. Many reviews note that orders are processed quickly and delivered in a timely manner. Additionally, the website offers a hassle-free return policy, allowing customers to easily exchange or return items if needed.

Overall, Yoins is a highly recommended online fashion retailer that offers a wide selection of stylish clothing and accessories at affordable prices. With fast shipping and reliable customer service, it's no wonder that so many customers have had positive experiences shopping on the website.
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Yoins contacts

Phone number

+852 21 364 966

Website

www.yoins.com

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