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YMAX Corp / Horrible customer service

1 United States Review updated:
Contact information:

Something to be aware of if you are thinking about buying a MagicJack. I haven't had any problems using it on an Intel-Based Mac. However, I just ordered my fifth one (the other 4 were for friends out of the country) and the company mixed up my shipping address.

I have heard rumours that their customer service is bad. Actually, it is horrible. You cannot speak with anyone. Everything is done by live chat. They are not trained to handle anything outside of the manual they read from. They cannot form proper English sentences. They do not go out of their way to make things right for the end user. A few days ago I discovered my order was sent to the wrong address and it has been a nightmare trying to get it fixed.

From what I understand, they went from selling a few hundred per day to 8000 per day. Unfortunately, they don't seem equipped to handle the administrative side of the business.

There are a lot of complaints with this company, which is owned by http://www.ymaxcorp.com/. You can google "ymax and complaints". Most of the problems are customer service. I suspect they will face a class-action lawsuit in the future to straighten them out.

My advice if you order... Make sure everything is correct with all ordering details. If you have a problem be prepared for a long battle getting it resolve. On the other hand, the four previous orders arrived perfectly. From a hardware/software point of view, you have an occasional echo, service interruptions, no Mac technical support (still in beta), etc... But, most of the time, it simply works well. My friends in Europe saved thousands of dollars already so they are happy.

The product works, customer service does not.

Good Luck!

Va
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Comments

  • He
      7th of Jul, 2008
    0 Votes

    My Majicjack does not work and I cannot find any phone numbers to the company !!!

    Does anyone have majicjacks phone # ?

  • Ne
      25th of Jul, 2008
    0 Votes

    Total rip off. They made their infomercial look just like HSN. I thought I was ordering from HSN, a reputable, legitimate shopping service. About one hour after ordering the MagicJack, I learned that a) it will not work on my old computer, and b) I still have to pay for my Verizon phone service (MagicJack implied I would no longer have to pay for telephone service in the TV spot). So I tried, one hour after ordering, to cancel my order. That was 24 hours ago, and I have not been able to get thru to Live Chat. All I get is an endless loop back to FAQs when I click on Live Chat. It says, “Every answer you will get from a Live Person, is available right here at your fingertips, without delay” and there is a list of FAQs. I clicked on Billing/Order Live Chat and Cancel/Live Chat, and the same thing happened. I filed complaints this morning with the New York State Attorney General, the AG of Florida, with my credit card company, and with my reps in Washington, D.C. You should do the same. Just Google attorney general for your state, get the address and write a letter. You don't have to fill out the form. Do the same to get the names and addresses of your reps in Washington. I have foound two addresses for Ymax/MagicJack:

    CT Corporation System, 1200 South Pine Island Road, Plantation, FL 33324 and Ymax Holdings Corporation, 5700 Georgia Avenue, West Palm Beach, FL 33405.

    There is NO phone number. That tells you a lot. This company's practices are so bad they they do not have a listed phone number and no customer service contact info.

  • Ni
      20th of Aug, 2008
    0 Votes

    hope this info on magicjack.com helps:

    YMAX
    PO BOX 6785
    West Palm Beach, FL 33405


    Magic jack office is 561-586-3380

    Customer Service: 281-404-1551 11am to 8pm est

  • Fh
      30th of Oct, 2008
    0 Votes

    Neschie you are a "IDIOT". You blame them for not knowing you had an old computer? You blame them because you couldnt navigate a pge that requires a question? You blame them because you are too lame to know you had bundled service and dropping one part from a ripoff company like verizon costs more than keeping it? Verizon is not a "Residential Phone Service" any more than MJ is. They are both VOIP services which are not "Residential Phone Service" But you are right and the commercial world is wrong. Go and tell mommy. An d no I dont work for MJ but I work in the computer industry and you need to put that antiquated computer on the curb because you are too dumb to use it.

  • Ko
      8th of Mar, 2009
    0 Votes

    Mr. Your the idiot. I worked in Web Dev and that company s____s ...I have spent a lot of time with people who like is said by someone above can not put a sentence together in English and I taught English overseas for ten freaken years. If you don't work for the company you should

  • Ko
      8th of Mar, 2009
    0 Votes

    THIS IS MY MOST RECENT CONVERSATION WITH THEM:

    Chat InformationPlease wait for a site operator to respond.

    Chat InformationYou are now chatting with 'Lloyd'

    Lloyd: Hello, how may I help you?

    roseroberta: I hear that you have advertisement from using your service...where do the advertisements appear

    Lloyd: Hello, Rose.

    roseroberta: my name is not rose it is roseroberta

    Lloyd: Oh, I see.

    Lloyd: I'm sorry, Madam Roseroberta.

    Lloyd: Please go to this link

    roseroberta: it is not madam roseroberta...no one uses madam in north america a madam is a owner of a whore house

    roseroberta: they do say Mam

    roseroberta: I have already been at your home page...why did you make me go here.

    Lloyd: Again, I'm sorry Mam Roseroberta.

    roseroberta: you don't say mam roseroberta...you use the word mam when you are not saying a person's name...what country are you in and don't tell me Fla I won't believe it

    roseroberta: Now are you going to tell me where the advertisements show up

    Lloyd: Yes, I'm here West Palm Beach, FL

    roseroberta: I don't believe it...or else they are shipping people from other countries to work there and getting them visa, because know one knows English well...please answer my question

    roseroberta: how do the avertisements show up once you have the magic jack plugged in

    roseroberta: hello

    Lloyd: It's included on the magicJack program.

    roseroberta: proving that you don't really speak English

    roseroberta: I asked you where you see the ads I know that it is part of the program...but where do you see them...is on on the jack or what

    roseroberta: see as in to observe or witness or view...

    Lloyd: Yes, you can see it on the website.

    Lloyd: www.magicjack.com

    roseroberta: what if i am not on your website...hellow

    roseroberta: you just sent me the same dumb link a second time that has nothing to do with my question

    roseroberta: If I am browsing the Internet or responding or viewing email are there advertisements that are coming up...when do I see the advertisements and where...

    Lloyd: You can also check to our reseller, like Radio Shack and Best Buy.

    roseroberta: do you see how long it is taking to answer a question

    roseroberta: what...does that have to do with anything...check what...I would buy it online

    Lloyd: Okay.

    Lloyd: You can place your order online www.magicjack.com or call 1-800-897-8700

    roseroberta: I don't need to check with them I need you to answer my question so I know whether or not to order...please get your supervisor on the line you do not know what you are talking about 3rd time same link with no meaning

    roseroberta: YOUR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE...DOES THAT FEEL GOOD

    roseroberta: HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOWWW

    roseroberta: HELLLLLLOOOOOOOOOOOOOOOOOOW

    roseroberta: UR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE YOUR SUPERVISOR PLEASE...hELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWHELLOOOOOOOOOOOOOOOOSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSSS

    roseroberta: S

    roseroberta: SUPERVISOR YOUR SUPERVISOR

    Chat InformationPlease wait while I transfer the chat to the best suited site operator.

    Chat InformationYou are not currently in a chat session.

    Chat InformationYou are now chatting with 'Jordan'

    Jordan: Hello, how may I help you?

    roseroberta: i HAVE BEEN ASKING A SIMPLE QUESTION FOR TWENTY MINUTES NOW...WHERE DO YOU SEE AS IN OBSERVE THE ADVERTISEMENTS THAT ARE PART OF THE SOFTWARE WHEN i AM BROWSING ONLINE YOU KNOW SEE WHAT YOU DO WITH YOUR EYES...WHERE ARE THE ADVERTISEMENTS WHILE i AM BROWSING OR USING EMAIL

    roseroberta: HOW MANY PEOPLE DID THEY IMMIGRATE TO FLA TO DO THIS WORK????????????????????????????????????????????????????????????????????

    Jordan: You can just see the advertisement on the dial pad Roseroberta.

    roseroberta: WHAT DIAL PAD...i AM PLUGGING IN MY PHONE TO THE MAGIC JACK WHAT DIAL PAD???????????????

    roseroberta: HELLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOO

    Jordan: Plug in the magicJack into the computer's USB port.

    roseroberta: i KNOW THAT ALREADY

    Jordan: Can you please stop typing the LLLLLLLLLLLLLLLLLLLLLLLLLLLL

    Jordan: It messed up the chat window.

    roseroberta: THAT'S NOT THE ONLY THING THAT IS MESSED UP HERE

    Jordan: Okay, may I know what is it then/

    roseroberta: DID YOU FIND THE ANSWER WHAT DIAL PAD

    roseroberta: MAY YOU KNOW WHAT WHAT IS...WHAT ARE YOU TALKING ABOUT...

    roseroberta: WHERE WERE YOU BORN AND DID THE MAGIC JACK COMPANY FLY YOU TO FLA TO WORK FOR THEM?

    Jordan: The dial pad is the phone pad on the screen.

    roseroberta: HUH

    roseroberta: JORDAN WHERE ARE YOU FROM AND HOW DID YOU GET TO FLA

    Jordan: A softphone is a software program for making telephone calls over the Internet using a general purpose computer, rather than using dedicated hardware. Often a softphone is designed to behave like a traditional telephone, sometimes appearing as an image of a phone, with a display panel and buttons with which the user can interact.

    roseroberta: HUH...I THOUGHT THAT I USE MY REGULAR TELEPHONE????

    roseroberta: WHAT COUNTRY ARE YOU FROM

    Jordan: FL.

    roseroberta: NO YOU ARE NOT AND NEITHER WAS THE PERSON BEFORE NATIVE ENGLISH SPEAKERS DON'T ANSWER QUESTIONS LIKE YOU DO OR CALL PEOPLE MADAM OR MADAM ROSEROBERTA

    Jordan: Yes, you can connect the phone into the magicJack but oyu need the dial pad on the screen, since that is the proof that the magicJack software is running.

    roseroberta: YOU KNOW I TAUGHT ENGLISH FOR TEN YEARS SO DON'T BS ME

    roseroberta: HUH

    roseroberta: WHERE IS THE DIALPAD ON THE SCREEN?

    Jordan: It was not me who called you Madam or whatsoever

    roseroberta: RIGHTO

    roseroberta: BUT i HAVE SPOKEN TO ABOUT TEN OF YOU REPS ALREADY AND NONE OF YOU SPEAK LIKE A NATIVE

    roseroberta: hOW MANY PEOPLE DID THE COMPANY BRING TO FLA

    roseroberta: ANYWAY WHERE DO YOU SEE THE DIAL PAD AND IS IT ALWAYS THERE EVEN WHEN i AM NOT ON THE PHONE?

    roseroberta: IF YOU ARE CALLING IT A DIALPAD DOES IT HAVE NUMBER ON IT TO DIAL WITH MY MOUSE

    Jordan: As I have said you can see the dial pad on the computer's screen.

    roseroberta: WHERE WHERE WHERE WHERE AS i HAVE ASKED AND IF YOU WERE A NATIVE SPEAKER I WOULD ONLY NEED TO ASK ONCE AND HOW BIG IS THE DIALPAD WHAT PART OF THE SCREEN AND IS IT ALWAYS THERE OR ONLY WHEN i MAKE A CALL AND DOES IT HAVE #S ON IT

    roseroberta: HOW MANY TIMES DO YOU WANT ME TO ASK YOU THE SAME QUESTIONS...AGAIN WHERE WERE YOU BORN AND HOW LONG HAVE YOU BEEN IN THE STATES

    Jordan: ...

    roseroberta: YES I KNOW YOUR NAME IS JORDAN

    roseroberta: SUPPOSEDLY ANYWAY

    roseroberta: UNBELIEVABLE...

    Jordan: I am sorry but we are not allowed to disclose our personal information to our customers.

    roseroberta: ANOTHER ROUND OF ASKING THE SAME QUESTIONS OVER AND OVER ...GOOD WELL HOW DOES ONE WRITE TO THE COMPANY OR SPEAK WITH SOMEONE THERE IN FLA

    Jordan: You can visit this link for dial pad and another information about the magicJack.

    Jordan: http://www.magicjack.com/7/index.asp

    roseroberta: HONEY IT IS OBVIOUS YOU ARE NOT A NATIVE SPEAKER BECAUSE YOU CAN NOT ANSWER MY QUESTIONS IN DETAIL...WHAT IS THE NAME OF THE COMPANY AND HOW DO i CONTACT THEM?

    Jordan: YMAX Corporation

    Jordan: We do have chat support only.

    roseroberta: EXCUSE ME YOU JUST SENT ME TO THE HOME PAGE THAT MAKES ABOUT FIVE TIMES THAT I HAVE BEEN SENT THERE...HOW DO YOU RIGHT TO THE COMPANY

    Jordan: You can't speak to us through phone.

    roseroberta: AND YOU CAN'T SPEAK IN DETAIL THROUGH CHAT

    roseroberta: HOW DO I WRITE TO THE COMPANY HOW DO I WRITE TO THE COMPANY HOW DO I WRITE TO THE COMPANY

    Jordan: You can type on this chat window any comments you want to write for our administrator and it is my job to forward it all.

    roseroberta: NO I WANT TO WRITE A LETTER, AND IF I HAVE PROBLEMS I WANT TO REPORT YOUR COMPANY

    roseroberta: I WANT TO WRITE YOUR COMPANY I DO NOT WANT TO GIVE YOU MY COMMENTS TO FORWARD ABOUT THE BAD WAY YOU ALL ANSWER QUESTIONS...i WANT TO WRITE YOUR COMPANY I WANT TO WRITE YOUR COMANY

    roseroberta: I WANT THE DETAILS OF MY QUESTIONS ANSWERED AND YOU HAVE NOT BEEN ABLE TO ANSWER THEM...WHERE ON THE SCREEN HOW BIG ON THE SCREEN IS IT THERE ALL THE TIME OR ONLY WHEN I MAKE A CALL IF YOU ARE CALLING IT A DIAL PAD CAN I DIAL FROM IT WITH MY MOUSE...ANSWER THE QUESTIONS

    roseroberta: BAH HUMBUG NOBODY IS GOING TO PASS THINGS ON WHEN YOU ARE COMPLAINING ABOUT THEM...

    roseroberta: WHAT IS THE COMPANY ADDRESS AND ANSWER MY QUESTIONS

    Jordan: There is no other way to do that.

    roseroberta: OH REALLY...THAT IS ILLEGAL, SO THAT MEANS THAT YOUR REAL BASE IS NOT IN FLA AND THE PHONE CALLS ARE ONLY TRANSFERRED THROUGH FLA IF YOU ARE AN AMERICAN COMPANY YOU CAN NOT HIDE YOUR LOCATION WHEN A CUSTOMER ASKS FOR IT...IT IS NOT LEGA

    roseroberta: LEGA

    roseroberta: LEGAL

    roseroberta: i HAVE MADE A COPY OF THIS ENTIRE CHAT AND HOW YOU ARE REFUSING TO ANSWER MY QUESTIONS...I AM GOING TO GO ON GOOGLE GROUPS AND POST THIS SO ANSWER MY QUESTIONS

    Jordan: I respect your freedom to do so .

    roseroberta: OTHERWISE THIS IS THE FIFTH TIME THAT I HAVE BEEN ASKING QUESTIONS TO REPS OF YOUR COMPANY QUESTIONS THAT SHOULD TAKE FIVE MINUTES TO ANSWER AND LEAVING ME ONLINE FOR AN HOUR

    roseroberta: NO YOU DON'T RESPECT ME OR MY TIME OR MY FREEDOM FREEDOM IS ALLOWING A CUSTOMER TO WRITE TO THE COMPANY THEY ARE DOING BUSY...FREEDOM IS RESPECTING SOMEONE'S TIME AND CONCERNS...IN FACT THIS IS A DENIAL OF INFORMATION AND ANYTHING BUT FREEDOM IT IS REFUSAL OF FAIR TRADE

    Jordan: I respect also your point of view.

    roseroberta: NO YOU DO NOT BECAUSE MY VIEW IS THAT YOU SHOULD ANSWER MY QUESTIONS IN DETAIL AND YOU EITHER ARE INCAPABLE OF OUR ARE REFUSING TO...RESPECT WOULD BE NOT WASTING CUSTOMERS TIME

    roseroberta: NOW ARE YOU GOING TO ANSWER MY QUESTIONS OR AT LEAST RESPECT ME WITH LETTING ME KNOW THAT YOU ARE NOT CAPABLE OF ANSWERING THEM AND SEE TO IT THAT THEY ARE ANSWERED

    Jordan: I am not wasting your time, in fact I did answer all your concerns,

    roseroberta: NO YOU DID NOT

    roseroberta: AGAIN

    roseroberta: i WILL DO A CUT AND PASTE

    Jordan: Sure you can. Please feel free to do so.

    roseroberta: I WANT THE DETAILS OF MY QUESTIONS ANSWERED AND YOU HAVE NOT BEEN ABLE TO ANSWER THEM...WHERE ON THE SCREEN HOW BIG ON THE SCREEN IS IT THERE ALL THE TIME OR ONLY WHEN I MAKE A CALL IF YOU ARE CALLING IT A DIAL PAD CAN I DIAL FROM IT WITH MY MOUSE...ANSWER THE QUESTIONS

    roseroberta: YOU DID NOT ANSWER THESE QUESTIONS AND THEY ARE HERE IN THIS SCRIPT MORE THAN ONCE

    roseroberta: THIS IS GETTING PRETTY BORING

    roseroberta: REALLY BORING

    Jordan: Yes of course you can dial it through clicking it with your mouse, that is the reason why it is called dial pad, but if you are connecting telephone to the magicJack then you can dial the number either through the dial pad or through phone.

    Jordan: Yes I agree with you.

    roseroberta: AND WHAT ABOUT THE REST OF THE QUESTIONS THAT ARE THERE...

    roseroberta: HELLLLOW

    roseroberta: ALREADY GOT THE COMPANY ADDRESS

    Jordan: If you are going to ask us where exactly on the screen the dial pad is displayed, I guess you can answer that question by your own,

    Jordan: That's good then.

    Jordan: Especially if you have the magicJack plugged in and you are using it in making and receiving calls.

    roseroberta: NO I CAN NOT AND I WANT TO KNOW AHEAD OF TIME AND HOW BIG IT IS AND IF IT IS THERE ALL THE TIME NOT JUST WHEN I AM USING THE PHONE

    roseroberta: NOT PLUGGED IN...DON'T HAVE IT YET...I AM TRYING TO DECIDE IF I SHOULD GET ONE AND YOU MY FRIEND ARE NOT CONVINCING ME

    roseroberta: NOW DO YOU NOT KNOW THE ANSWER

    Jordan: Please open your internet browser then search the image of the magicjack. You can see it there.

    roseroberta: I received the product today in the mail. I attempted to set it up, it is supposed to be plug and play. It never worked. There is no contact number, no address, etc. only a chatroom. I attempted several chatroom conversations with two representatives from 6 pm to 9:50 pm PST. They did nothing, ignored my requests for help and said, there's nothing we can do. I kept reiterating that basically too bad. I asked for a manager, I asked for an address, I asked for a corporate number, they refused and disconnected the chat conversation. I researched the company information, they don't exist at the address they indicated, it belongs to a woman. When you call their so called 800 that I found after resarching the web, it rings to a non-existing number that goes to a circuit busy. When you check their domain registration, they do not list a name or contact, they registered as private. When you research online, they were denied in the state of Alaska, showing networth of $1k. I believe they are a scam preying on people and taking their money not providing any kind of service that they claim. I saved a copy of the chatroom conversations with the 'so called technical reps' who for almost four hours, did nothing and basically said, 'Oh well.' See additional information from other states where they claimed their net worth to be a certain amount Want Justice A Town, Kansas U.S.A.

    Jordan: You must register the magicJack first the magicJack, the registration form will pop up after few minutes when the magicJack is first plugged in.

    roseroberta: WHAT DOES THAT HAVE TO DO WITH ANYTHING I DON'T EVEN HAVE ONE YET I AM TRYING TO FIND OUT HOW MUCH THIS IS GOING TO INTERFERE WEITH MY BROWSING AND IF THAT DIAL PAD THAT YOU ARE REFERRING TO WHICH NO OTHER REP MENTIONED UNTIL YOU NOW WHEN I ASKED ABOUT WHERE THE ADVERTISEMENTS ARE...

    roseroberta: AGAIN IS THE DIAL PAD ALWAYS THERE OR ONLY WHEN I PICK UP THE RECEIVER TO MAKE A CALL

    Jordan: Yes, it should.

    roseroberta: The EULA also forces users to resolve all legal issues with the company through arbitration in Palm Beach, Florida.[2] The Better Business Bureau of Southeast Florida has received hundreds of customer service complaints, primarily related to difficulty returning the product under the 30 day guarantee. The company is currently not rated by the BBB but has received a F rating in the past.[3] According to the Better Business Bureau records, the company has provided refunds in all cases. The inventor has also responded to customer service complaints on the company website as well as a May 2008 interview with Laptop Magazine.[4] MagicJack does not provide an uninstallation method either in the software or in any documentation. Removing software from a windows machine requires editing the registry.[5] Step-by-step instructions have been published by MagicJack users.[6] According to the company's terms of service, a customer satisfaction guarantee is offered for the device and service for the first 30 days only and no warranty exists beyond that period.[7] Area codes where numbers are available is limited.

    roseroberta: IT SHOULD WHY WOULD I WANT TO SEE ALL THOSE ADVERTISEMENTS ALL THE TIME...IT SHOULD GO AWAY WHEN I AM NOT CALLING IS WHAT IT SHOULD DO

    Jordan: yes, as I have said, visit this site magicjack.com then click on FAQs/Knowledgebase button.

    roseroberta: Something to be aware of if you are thinking about buying a MagicJack. I haven't had any problems using it on an Intel-Based Mac. However, I just ordered my fifth one (the other 4 were for friends out of the country) and the company mixed up my shipping address. I have heard rumours that their customer service is bad. Actually, it is horrible. You cannot speak with anyone. Everything is done by live chat. They are not trained to handle anything outside of the manual they read from. They cannot form proper English sentences. They do not go out of their way to make things right for the end user. A few days ago I discovered my order was sent to the wrong address and it has been a nightmare trying to get it fixed. From what I understand, they went from selling a few hundred per day to 8000 per day. Unfortunately, they don't seem equipped to handle the administrative side of the business. There are a lot of complaints with this company, which is owned by http://www.ymaxcorp.com/. You can google "ymax and complaints". Most of the problems are customer service. I suspect they will face a class-action lawsuit in the future to straighten them out. My advice if you order... Make sure everything is correct with all ordering details. If you have a problem be prepared for a long battle getting it resolve. On the other hand, the four previous orders arrived perfectly. From a hardware/software point of view, you have an occasional echo, service interruptions, no Mac technical support (still in beta), etc... But, most of the time, it simply works well. My friends in Europe saved thousands of dollars already so they are happy. The product works, customer service does not. Good Luck! [Complaint comments] Comments [Complaint country] United States [Complaint category] Computers & Accessories Share with others: Digg it! Del.ici.ous Furl Yahoo My Web Was the above complaint useful to you? Comments Sort by: Date | Rate 243 days ago by Herb [send email] 0 Votes My Majicjack does not work and I cannot find any phone numbers to the company !!! Does anyone have majicjacks phone # ? 233 days ago by Claudio Murillo [send email] 0 Votes No customer service, at all. International rates, are no true. Of course, a lot more. Sending more magicjacks, when you don"t order, making unautorized chages, to your credit card. C M 225 days ago by Neschie [send email] 0 Votes Total rip off. They made their infomercial look just like HSN. I thought I was ordering from HSN, a reputable, legitimate shopping service. About one hour after ordering the MagicJack, I learned that a) it will not work on my old computer, and b) I still have to pay for my Verizon phone service (MagicJack implied I would no longer have to pay for telephone service in the TV spot). So I tried, one hour after ordering, to cancel my order. That was 24 hours ago, and I have not been able to get thru to Live Chat. All I get is an endless loop back to FAQs when I click on Live Chat. It says, “Every answer you will get from a Live Person, is available right here at your fingertips, without delay” and there is a list of FAQs. I clicked on Billing/Order Live Chat and Cancel/Live Chat, and the same thing happened. I filed complaints this morning with the New York State Attorney General, the AG of Florida, with my credit card company, and with my reps in Washington, D.C. You should do the same. Just Google attorney general for your state, get the address and write a letter. You don't have to fill out the form. Do the same to get the names and addresses of your reps in Washington. I have foound two addresses for Ymax/MagicJack:

    Jordan: Okay

    roseroberta: SO YOU DON'T KNOW THE ANSWER...LISTEN YOU GO TO YOUR KNOWLEDGE BASE AND YOU SEND ME THE LINK TO THE EXACT PLACE WHERE THE QUESTION IS ANSWERED

    Jordan: http://www.magicjack.com/7/faq/

    Jordan: Click on that lin.

    Jordan: link*

    roseroberta: listen ...that is not a link to where my question is...if you speak english so good find the answer to my question and send me the link to the answer of my question

    Jordan: I did send it to you.

    Jordan: You are already insulting my capacity Roseroberta. Do you like to finish this chat session?

    roseroberta: YMAX PO BOX 6785 West Palm Beach, FL 33405 Magic jack office is 561-586-3380 Customer Service: 281-404-1551 11am to 8pm est

    roseroberta: INSULTING YOUR CAPACITY...WHAT DOES THAT MEAN...YOU ARE INSULTING YOURSELF...BECAUSE YOU DON'T KNOW THE WORDS I DON'T KNOW OR CAN NOT ADMIT THAT YOU DON'T UNDERSTAND SOMETHING

    Jordan: : )

    Jordan: lol

    roseroberta: NOW CAN YOU OR CAN YOU NOT GIVE ME AN EXACT LINK TO WHERE MY EXACT QUESTION IS BECAUSE I HAVE NOT FOUND IT

    Jordan: I would like to say thank you for those comments.

    Jordan: Both of them can help me to better a person.

    roseroberta: CT Corporation System, 1200 South Pine Island Road, Plantation, FL 33324 and Ymax Holdings Corporation, 5700 Georgia Avenue, West Palm Beach, FL 33405.

    roseroberta: I DON'T THINK THAT THAT ORGANIZATION WANTS YOU TO BE A BETTER PERSON...I THINK YOU NEED A NEW JOB

    Jordan: May I know if you are a teacher? Since you said, you taught English Language.

    roseroberta: I WAS...I WORK AT A COLLEGE IN ADMISSIONS AND I AM A WRITER

    roseroberta: AS YOU CAN SEE I KNOW HOW TO DO RESEARCH ON LINE

    roseroberta: I ALSO WORKED IN WEB DEVELOPMENT

    roseroberta: IF I WERE YOU I WOULD FIND A NEW JOB

    Jordan: I am happy with my job, so far it's you who have a problem with me. My previous customers were all happy chatting with me.

    roseroberta: REALLY I SUPPOSE YOU DID NOT READ THE ONLINE POSTS

    Jordan: Really?

    roseroberta: REALLY I SENT YOU A WHOLE BUNCH...

    Jordan: I WAS...I WORK AT A COLLEGE IN ADMISSIONS AND I AM A WRITER, , , ( is it work or worked AT A COLLEGE IN ADMISSIONS)

    roseroberta: NOT ABOUT THAT LINK TO THE ANSWER OF MY QUESTION CAN YOU PROVIDE THAT

    roseroberta: WORK

    Jordan: Why are you using was then?

    Jordan: was then worked?

    roseroberta: HUH WHAT ARE YOU TALKING ABOUT...MAN, IF I MADE A TYPO I MADE A TYPO I TYPE VERY FAST AND I HAVE NOW ASKED YOU THE SAME THING ABOUT FIVE TIMES OVER...READ THE STUFF I SENT YOU

    roseroberta: GO ONLINE AND LOOK FOR YOURSELF...PROBABLY FOR WHERE YOU ARE AND YOUR ENGLISH LEVEL YOU GET PAID WELL...

    roseroberta: SO YOU LIKE YOUR JOB

    roseroberta: IF YOU CAN NOT GIVE ME AN EXACT LINK TO ANSWER MY QUESTION THEN THIS IS A BIT CHILDISH

    Jordan: absolutely

    roseroberta: JUST FREAKIN SAY YOU DON'T KNOW THE ANSWER FOR GOD'S SAKE

    Jordan: I am giving you all Roseroberta, if you are a good researcher online, then you can do it.

    roseroberta: NO IT WAS NOT THERE. I CAN NOT DO IT BECAUSE IT IS NOT THERE AND YOU DON'T NEED TO BE A WISE BUY WITH ME...YOU WASTED MY TIME OVER AND OVER WITH NOT ANSWERING MY QUESTIONS EXACTLY AND I DO NOT WANT TO BUY A PRODUCT WITHOUT KNOWING WHAT i AM GETTING INTO

    roseroberta: I ASKED FOR THE VERY REASON THAT THERE ARE ENOUGH ADDS THAT ONE SEES ONLINE ALREADY I DON'T NEED TO BE WATCHING ADS ALL THE TIME WHILE I AM DOING RESEARCH ONLINE. I HAVE NO IDEA HOW BIG THIS DIAL PAD IS AND YOU DON'T SEEM TO KNOW IF IT IS ON ALL THE TIME OR ONLY WHEN YOU ARE MAKING A CALL EITHER

    roseroberta: CT Corporation System, 1200 South Pine Island Road, Plantation, FL 33324 and Ymax Holdings Corporation, 5700 Georgia Avenue, West Palm Beach, FL 33405.

    Jordan: All the information about the magicJack on internet, all you have to do is search for it.

    roseroberta: YOU ARE CUSTOMER SERVICE AND YOU ARE SUPPOSED TO BE ANSWERING YOUR CUSTOMERS QUESTIONS

    Jordan: http://www.google.com.ph/search?hl=tl&q=magicjack&btnG=Hanapin+sa+Google&meta=&aq=f&oq=

    roseroberta: I AM POSTING THIS CONVERSATION ONLINE...HAVE A NICE LIFE

    Jordan: Click on that link.

    roseroberta: THAT LINK DOES NOT ANSWER MY SPECIFIC QUESTION HOW STUPID

    Jordan: Thank you. I may be become a popular then.

  • Du
      10th of Jul, 2009
    0 Votes

    I read through roserobeta's chat transcript and believe me I completely disagree with him/her. I use a MagicJack and it may not be the best communication equipment but it does what it says it does. roseroberta is being racist and discriminating on race, region / country of origin. Get educated and stop shouting.

    I grew up with Queen's English and am native to US of A, yet roseroberta's queries baffle me. It looks like plain lies. If you have had problem with MagicJack them return it. they refund your money. If you are not sure if you want it but would like to test it
    then go to BestBuy and get one. You can return it if not wanted. Esay.

    My personal experience with MagicJack support has always been excellent and my queries have been answered and resolved in less than 10 minutes.

  • Dr
      6th of Jan, 2010
    0 Votes

    Nextcase writes: Roseroberta has a problem understanding English. She is overbearing, browbeating, downright rude, not too smart, and lacks common sense.
    If someone tells you the dialpad is on your screen, once you plug the magicjack into a USB port and give it time to load, then it does work as advertised. Moreover, I
    have extended my membership for an additional 5 years. I use their service as an extra line, often having it as a faxline, when one friend who is not that computer
    savvy wishes for me to send or receive a fax. I had tried other services in the VOIP scene, and they had too little bandwidth to effectively send or receive faxes. The
    magicjack works every time. The BIG plus is sending a magicjack to your friends overseas, because then they can call you as if they were making a local call. I sent
    one to a friend in Indonesia, set him up with a New York City number, and now he can't complain about the rates international calls are running. For the record, if
    you buy time for international calls, you should check with other carriers FIRST. SKYPE charges 5 cents for the same call magicjack charges 14 cents per minute.
    Oddly, Singapore and New Zealand, both near Indonesia, cost only 2 cents per minute on magicjack, making a Jakarta call cost 7 times as much, and that makes no
    sense at all. There are more people in Indonesia than in all of New Zealand and Singapore combined. As a comparison, India only costs 5 cents/minute on magicjack.
    In other words, there are far better rates available from other companies that use the same type of VOIP system. SKYPE is not the only one that charges less than
    magicjack, so look around. It couldn't hurt. But as far as calling from other countries, or even better, using the hotel phone to call anywhere and not pay the hotel
    anything, because you are dialing the number through your computer, not the hotel switchboard, and many hotels charge 2 DOLLARS/minute or MORE, magicjack
    is nothing short of miraculous. It takes up less room than a deck of cards, and does so much more. Tell Roseroberta to take her magicjack down to a local BestBuy or R
    adio Shack, and they can explain how to use it. I can't undersdtand why someone who professes great knowledge cannot do what my grandson can do easily, and
    without any questions being asked. Plug and play means exactly that. Just give it a minute or two to load the internal program, and you can call anywhere in the
    US and Canada 24/7/365 for free [okay...20 bucks a year, whoop-di doo!]. In contrast, a regular Verizon account ran me more than 150 dollars every month, and
    had LESS calling features than magicjack, which makes it a huge saving in communications costs. To sum up, common sense is NOT all that common, and sorry to
    say, Roseroberta is severely lacking in it. For a bit of trivia, my Mom's name was Rose, and I have a sister Roberta, and either one could beat Roseroberta in anything
    with BOTH arms tied behind their backs! I hope that clears things up. If not, too bad. Go back for some further education in people skills, not to mention some basic
    computer knowledge. The philosopher John Billings, Jr. said : "It's NOT the things we're sure of that makes such damn fools of us. It's the things we're positive of,
    that just ain't so!" Here endeth the lesson. DRBHAPPY is on my license plate. If you see me going by, wave!

  • Ja
      8th of Jan, 2010
    0 Votes

    i am using magic jack, it took me about 3 mins to install it. after reading all the complaints, i only have one conclusion, people who is having problem with magic jack is a cheap stupid idiot who thinks the whole world revolve around them, aka red necks

  • 3z
      20th of Jun, 2010
    0 Votes

    DrBHappy, it is funny you should say that "Roseroberta is overbearing, browbeating, downright rude, not too smart, and lacks common sense." That is exactly how I would describe you on a recent call you made. Don't mistake customer service providers for machines...if you are going to browbeat your name into our heads please don't be surprised when we meet you on the street...or on the information super highway...You are an [censor]...I am so glad I got the opportunity to tell you so. I really hope someone treats you the way you treated me...hope your day sucks...ok? Oh and take some of your own advice...I know it is hard for your fragile psyche to grasp but you do not know everything and while you may have some big words in your repertoire...even us call center employees can understand them you condescending [censored].

  • Sh
      2nd of Aug, 2010
    0 Votes

    please help me.. my majickJack cant make a call...I hear the recorded message that "I reached the Ymax communication test number just call for successful."

  • Th
      29th of Jan, 2011
    0 Votes

    I agree that rose(for short) was testy ...but she makes a few points...very rarely on these support calls do you get aperson who can speak english without accent so bad you cant understand them...when giving you instructions most talk to fast and have to repeat what they say...she lucky she got a person to talk or chat to...most big companys the only people you can talk to are the money grabbers ...selling their business deals .most all your major companys are this way they say cant afford call lines (micro soft is an exception)...ceos making millions...cos manking billions ..but cant afford to talk to there customers...are politicals are the same ...never talk face to face with anyone very seldom answer calls or faxes ...just was scammed for 2800 dollars was in contact with scammer about wiring more money could not get local federal state lawenforce ment involved ..local did a little lip service..fbi said below their threshold hundreds o people taken every day but thats not big money...I grant you rose was as bad as she said the other guy was...but its does get frustrating when you have a problem and you cant talk one one to some one or you get fill out this form...go to this internet site...well be in touch...aint my job man...our leaders use to live in the community..our dr. lived down the street .my dad went fishing with a millionare but you couldnt tell because he was apart of the community...etc now they are above the community.enough ssaid happy new year to all

  • Di
      11th of Jul, 2011
    0 Votes
    YMAX Corp - Magicjack
    Round Rock
    United States
    Phone: 512-761-8324

    Purchase a magic jack device, setup said device and began using service. Had issues with disabling voicemail and getting phone calls to ring correctly. After numerous attempts to contact their live chat support, and being told there was no corporate number and they couldn't help me. I contacted my ISP and found that their side was working perfectly running 30Mbps down and 5Mbps up. On many occasions the magicjack chat rep would say goodbye and disconnect my chat. I want a resolution, refund of payment, and to be personally contacted.

  • So
      11th of Mar, 2013
    0 Votes
    YMAX Corp - Magicjack
    YMAX
    United States

    SCAM phone calls. Owned by Daniel Borislow. Call this number to complain (561) 586-3380. Also check /link removed/ to verify.

  • Po
      27th of Jun, 2014
    0 Votes

    They call and leave a message threatening a lawsuit for some made up nonsense.
    Sounds like India if you return the call. Super lame and hard to believe anyone would fall for it but certainly irritating.

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