Ygnition Networks / ridiculous rates, unexplained increases
This company is monopolizing Internet/Cable rates for the apartment complex where my son lives. We began service in July 2010 at a given rate. Now, 3 months later, the rates have increased by almost $20 a month. When I telephoned, I was told I signed up under a bundle discount package that only lasted three months. I asked to see that in writing because I was NEVER told this was a 3-month deal. I have every single statemnent, etc. and it does not say ANYWHERE this was some 3-month deal! They responded by saying it is written in the notes from when I signed up. I asked how it got into the notes and was told the employeee that helped me had written the notes.
My son, in a very small 1-bedroom apartment is now paying as much for basic cable and Internet as my husband and I pay for expanded cable, high-speed Internet, and telephone through our provider (in an 1800 square foot house)!!! That is ridiculous!!! I have contacted other Internet providers, but it appears the apartment complex has a contract with Ygnition. As a result, Ygnition is taking advantage of college students by continually increasing rates, knowing Internet is a necessity at the University level and knowing they are the sole providers for this complex. I thought the FCC outlawed this type of behavior?
So, my question now is: Who is pocketing from all this? Obviously Ygnition is...but is the apartment complex also receiving a kickback at students' expense? This is illegal! My next two emails are to the FCC and the BBB. Word of advice to other prospective customers: STAY AWAY FROM THIS COMPANY!!!