SUBMIT A COMPLAINT

Yetex Sas Colombia South America / suzuki gran vitara xl 7/2006.111.000 kilometers

Car visited mechanical workshop, officially authorized Chevrolet, who import that cars to Colombia .
Repair: change radiator, water pump and fan as other accessories of this parts. At the end mechanical worker change oil to 10 W 30 and beggining the test of one hour on the streets.
Come back to workshop Chevrolet he says the car ‘' do not approved test due to oil ‘' then ‘' we need to change to 20 W 50 . After this big black smoke ( never seen in this cars previously), then all days after this event the cars send to air the black smoke . Of course consumption of oil is so high like 1/4 each 500 km . Then we claim with letter they rejected. Then we visited the general manager, they send us to service boss who explain us the 111.000 km is the reason of this and no reason of the change of oil to 10 W 30 AC DELCO. They suggested to repair engine with some discount . !
We ask you please
1. to explain if the change of usual 20 w 50 oil and introduce 10 w 30 could damage the engine Suzuki original with only 111.000 kms. (!)
2. If the change of water pump, radiator and fan May cause that new situation of black smoke and consumption of oil.
We regret the Autolarte Medellín Colombia South America service in this case. Absolutely no admitt this nice car have the black smoke and big oil consumption previous at this event.
We ask please your kindly answer to : [protected]@yahoo.com and our phone is [protected] Medellín Colombia South Anerica. Best regards . We appreciate your honorable and kind answer as soon as possible .

Lu
Jul 31, 2018

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