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Yestar Tech Group Limited/Xing Tech Company / Company delivered different fabric to sample and order placed

1 WuxiJiangsuChina, South Africa
Contact information:

The company was initially helpful by providing samples of shielding fabric that we required. Out of the samples provided we chose one and ordered it.

The roll arrived and when we unpacked it to start having nets made we discovered it was completely different to what we ordered. I contacted the company and the sales person detailed below said it was similar - just a different colour. I advised that I ordered according to the samples and confirmed on his invoice a specific code. The shielding factor is even different. Initially they said they would just give me more fabric on my next order. However financially this is not possible and we need the fabric we ordered and paid for now.

Many emails later and now the company is ignoring my emails. I have called too. This happened over November and December 2016 and January 2017. I have the email paper trail.

[protected]@163.com

Jack Lee
Sales Assistant
Wuxi, Jiangsu, China.
Skype ID: Yestartech
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Yestar Tech Group Limited
Xing Tech Company Limited

Em
Jan 19, 2017

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