[Resolved] Yes Communities / do not move here!
I am a single parent and a full time graduate student. My 4 children and I moved into this community because 1) it is close to my folks, 2) they pitched a great rent to own program and 3) my children are close to the school I wanted them to attend. However, 5 months later it is the biggest regret I have. I should have known in July there were going to be serious problems. We had to stay 2 weeks in a hotel because there was always one reason or another that our unit wasn't ready. I asked them to reimburse the hotel costs because we were told (and our paperwork indicated) a July 5th move in date. They looked at me like I was crazy. That was just the beginning. Below is an itemized list of everything that is wrong in my house:
1) the back door is jammed shut--won't even budge with 2 burly guys both throwing their weight against it.
2) the toilet in the master bathroom constantly runs.
3) the small strips on the walls are constantly falling off (1 has broke already)
4) the bedroom doors on either end of the house do not stay open unless propped.
5) the glass to my storm door shattered--has yet to be replaced.
6) water bills are outrageous--I have never had a normal water bill
Most of these problems I reported the day after we moved in. I was told they would have someone out 'within a few days' to make the repairs. That was in the middle of July. It is now the week before Christmas and absolutely nothing has been done. I'm pretty sure my back door not opening is a code compliance issue and I have filed the necessary complaint. I was told to 'just sweep up the glass to the storm door and they would replace it when they had a chance.' What they didn't say was that it was going to take a full 2 weeks before anyone came out to remove the insert that held the now shattered glass--I ended up taking my broomstick and knocking as much glass out of the door as I possibly could, but kids were still getting cut. My first water bill here was $380. The next one was $957. Because I don't own my house, I cannot get a plumber to even come look at what is going on. When I complained to the manager he told me I must have a leak somewhere and he would send one of the maintenance guys to look. 5 months later...still nothing. Except that my water has been turned off because I cannot afford a $1000 water bill! The door to my bedroom does not stay open unless it's propped. My dog (a daschund) got stuck in my room one day when I was gone and he tried to dig his way out, ripping the carpet near the door to pieces. I was told that because my dog did it, I am responsible. I argued that had they come and fixed the hinges on the door (neither of the two doors that don't stay open are hung correctly--it is obvious) instead of telling me 'just to prop it open, ' my dog would not have gotten stuck in the room, and he would not have felt compelled to try to dig his way out.
This has been one heartache after another (except that I have terrific neighbors). Please, please do not move here. You'll never get any repairs made, and if you're renting to own you are doubly screwed as you cannot go outside to get the work done without voiding your manufacturer's warranty. Whenever I've seen the maintenance men, they've always told me they'd be back to take care of the repairs...they times they've come I've either been on my way out to school/work or to get my kids from school. I've complained to the corporate office and I've gotten the same treatment. This clearly is a corporate-wide problem.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
YES! Communities Customer Care's Response, Aug 15, 2013
YES! Communities prides itself on providing affordable, community living for families of all backgrounds and walks of life. YES! Communities enforces their Community Living Guidelines equally amongst all communities and all residents; these guidelines must be agreed upon by each resident before moving into a community. YES! Communities guidelines address items such as payment deadlines, late fees and other repercussions for late payments. That being said YES! Communities operates 181 communities across 17 states with over 46, 000 home sites and we encourage all residents to reach out to our home office customer service at YESICanHelp@yescommunities.com if they see guidelines being violated by other residents or if they have a concern about their community. YES! Communities has been voted the Manufactured Housing Institute’s Owner and Operator of the Year for four consecutive years and we take pride in this honor and will continue to improve and provide excellent service to our residents. If any resident has a concern that they feel their community office is not handling properly we encourage them to contact the home office at YESICanHelp@yescommunities.com and they will receive a prompt response in order to reach a resolution as soon as possible.
YES! Communities Customer Care's Response, Dec 05, 2013
Any and all residents with issues or concerns within their community are encouraged to bring these concerns to the home office through YESICanHelp@yescommunities.com or if they feel they need a 3rd party involved we absolutely encourage residents to go through the Better Business Bureau. YES! Communities is a BBB accredited business and we will work with them to resolve any issues or concerns of our residents. The only way we can work to improve our communities and address issues is for them to be brought to our attention, posting anonymously on 3rd party sites makes it very hard for us to get to the root of the problem and put steps in place to correct and improve.
YES! Communities Customer Care's Response, May 14, 2014
To The Resident Of Village Park,
We appreciate you calling the home office, while your message was sent onto the Community Manager of Village Park it was also sent to the Regional Manager and the Division Operations Manager. These customer reviews and complaints are taken very seriously and they will be looked at by upper management, not just your Community Manager. We offer Equal Opportunity Housing and therefore we do not stand for discrimination. If you have valid concerns over the Community Living Guidelines being violated please bring them to our attention, you can email us at YESICanHelp@yescommunities.com. Unfortunately leaving anonymous complaints that are very general and do not explain specific, resolvable issues does not help us improve your community.
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