[Resolved] Yes! Communities / incredily lousy landlords
I live in Creston Ridge owned by Yes! Communities. I have had numerous issues with the office here especially since the new park manager arrived. I originally bought the place in 2006 and signed the mortgage paperwork which gave me a reasonable monthly payment and low lot rent payment. I thought signing the paperwork meant that I was technically a homeowner, but now I wonder. I lost my job two years ago when circumstances changed and I could no longer travel out-of-state to work. Found it very difficult to pay all my bills, but until recently in some way or another I found a way to pay the mortgage and lot rent. I have been taken to court for non-payment of lot rent which has gone up in the last 6 years nearly a hundred dollars more than when I moved in. They've taken me to court twice. The first time I showed up they didn't and the case was dismissed. They filed again but I never received the notice and therefor a judgement was made because I was left in the dark. My only notice was when I received the judgement paperwork which showed up after my chance of appeal was up. They have a habit of posting notices on doors if lot rent is overdue asking to pay or vacate the property. I never signed any kind of rental agreement, just one line in all my paperwork about the lot payment. And furthermore, I have not received any kind of foreclosure or notices regarding my mortgage. I started a new job and let the office know that I'll be able to start making reparations on what I owe, they would not even consider it and now I'm trying to find some kind of help to buy me some time.
Last May, I asked one of the office personnel to send a maintenance worker over to my property because my front door was sticking. I did not ask for them to fix just come over and look at it. They never showed up and that evening I had to break down my door to get in. When I talked to them the next day, I was informed that since I was a "homeowner" maintenance was not allowed to come to my residence and "fix" any issue I had, but they could install anything I bought.
I bought a dog and after they placed a home next to mine, I began getting notices that I could not have my dog on a lead (which is attached to my porch) because it violated policy and they were asking for a pet deposit at the same time. This is something I see as a double standard because I have seen other dog owners with their pet set up just like mine or the dogs are running loose in the neighborhood. My dog does what he is supposed to do: he barks loudly and repeatedly if any strange person or vehicle comes near our home. He recognizes who is supposed to be near us and who's not. Because he does not recognize the office folk, he barks at them and won't let them come near. They don't like that. On top of that, over the years my neighbors and myself have had our homes or vehicles broken into. Not a real safe place to live, hence the dog.
And now on top of everything I've had to deal with; my child can no longer act as a child should. They have decided that children can only play in their own yards quietly. They can no longer chase each other down the street or things of that nature. When I was a child and I think when we were all children, we ran through our neighborhoods screaming and having a good ol' time not to mention played baseball, basketball, football or kickball in the street. When did it become a crime to be a child and act like one.
Yes! Communities is a joke. They are unwilling to work with you and only want your money and to uphold a false impression of a safe and good community. If I had the resources, I would sue them on a national level.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
YES! Communities Customer Care's Response, Jul 26, 2013
YES! Communities prides itself on providing affordable, community living for families of all backgrounds and walks of life. YES! follows all Equal Housing Opportunity guidelines and is proud of the diverse nature of their communities. YES! Communities enforces their Community Living Guidelines equally amongst all communities and all residents; these guidelines must be agreed upon by each resident before moving into a community. YES! Communities guidelines address items such as vehicles being parked only in designated parking areas, late fees and other repercussions for late payments and the resident’s responsibility to cover ALL court costs, as well as several other items. That being said YES! Communities operates 181 communities across 17 states with over 46, 000 home sites and we encourage all residents to reach out to our home office customer service at [protected]@yescommunities.com if they see guidelines being violated by other residents. YES! Communities does perform background checks during the application process and only individuals who pass are approved to live within a YES! community. YES! Communities has been voted the Manufactured Housing Institute’s Owner and Operator of the Year for four consecutive years and we take pride in this honor and will continue to improve and provide excellent service to our residents. If any resident has a concern that they feel their community office is not handling properly we encourage them to contact the home office at [protected]@yescommunities.com and they will receive a prompt response in order to reach a resolution as soon as possible.
YES! Communities Customer Care's Response, Aug 01, 2013
Please resend your email to [protected]@yescommunities.com- the email is up and running. We are not the same company as ARC, we are a completely separate company that acquired many of the ARC communities this Fall of 2012 and this past Spring. We do intend on improving all of our communities and the quickest way to do that is for you to bring all issues to the attention of our home office which can be reached through the customer service email [protected]@yescommunities.com.
YES! Communities Customer Care's Response, Sep 04, 2014
We appreciate your comments. We at YES! Communities always make an effort to address any and all resident concerns. Unfortunately, the residents that leave complaints on these boards rarely attempt to follow-up with us at the corporate office via our customer service email address [protected]@yescommunities.com which makes it difficult to ensure the complaints are resolved. That being said we are excited to have you as a resident if you feel the fit is right!
YES! Communities Customer Care's Response, Feb 03, 2015
Your security deposit refund is currently making its way through our approval process. Unfortunately because the community did not receive a Notice of Intent to Vacate, they were waiting for the new owner of the home to submit his application for residency per company policy. The community received the new owners application last week and he was approved for residency on January 29. That being said you should be receiving your security deposit refund within the next few weeks. If you haven't done so already please send your forwarding address to [protected]@yescommunities.com so we can make sure to get your refund check back to you ASAP.
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