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2.3 74 Reviews

YellowPages Complaints Summary

20 Resolved
50 Unresolved
Our verdict: When using services from YellowPages with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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YellowPages reviews & complaints 74

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A
6:56 pm EDT

YellowPages doesn't work

DO NOT SUBSCRIBE to YP.com ! I have already spent $600 and am being asked for another $335 to keep this ineffective program running! They supposedly guarantee clicks and state that 74% of people who click on your site will contact you and that 55% of those will make a purchase. To date I have had 85 clicks AND NOT A SINGLE CONTACT OF ANY KIND! Not a phone call, not an e-mail...nothing. Needless to say I have also not gotten a penny in new business! The folks at the Yellow Pages are trying to tell me that all 85 of those people who clicked on my site are just thinking about my service and may contact me soon. Right! I am locked into this useless program for 6 months (they wanted 12 months) and so they say I just need to give it a chance...and keep paying them for NOTHING

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6:47 pm EDT

YellowPages horrible customer service

We have closed our business.
We did not physically sign a 1 yr contract. it was virtual on their website.
We have not received ANY business in 9 months from yp.com

We have had to close our business... it is very slow plus we are moving out of state. Yp didn't care, all's they care about is THEIR bottom line NOT yours
I was on hold for about 15 minutes. They do not let you speak to a Manager.. instead they call themselves so called 'ACCOUNT SPECIALISTS' the name they use to make themselves appear 'SPECIAL'
There is NOTHING special about them.. they did not get ANY business for us in 9 months.
WASTE of money and time
They refuse to let us go for the last lousy 3 months!
Again, ITS ALL ABOUT THEIR BOTTOM LINE, not YOURS!

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4:29 pm EDT
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YellowPages information please

I am seeking individuals that have gone through litigation with YPG and would like to give a helping hand to another individual who is being threatened by YPG. YPG advertised this individuals personal address on the business listing and people started showing up at this individuals personal address. This individual paid for advertising for a business listing with the business address. It took 3 months to remove the listing and for customers to stop showing up at the home address. To date, the indivual has not received compensation despite numerous requests. This individual has been hung up on, redirected, and ignored... now is being sent to collections because YPG sent the individual an invoice for the entire years worth of advertising and demanded payment even though it was a contract for monthly payments. Please email me if you can help at [protected]@hotmail.com. Thank you.

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5:14 pm EDT
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YellowPages terrible customer service & broken promises

Bills were sent to the wrong customer and when I noticed that we were not receiving our monthly statements I asked our account rep to update our information and remove finances charges, due to their error. Rep. assured me this would be taken care and reflect on our next bill. Information was never updated and finances charges never removed. Finally, had to contact customer service to update account. Contacted the account rep. again, and he assured me this was taken care of, yet here we are months later and no resulution. Previous account rep. is no longer with the company and have been passed from Account Rep. to Account Rep., even account manager refused to resolve the issue. We continue to get bogus collection calls about the account and was just recently passed on to another Account Rep that has yet to contact the office. NEVER DO BUSINESS WITH THIS COMPANY. Their promises of improved business is also bogus, we have had 10x's better results with Facebook and Google Adwords.

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D
11:25 am EDT

YellowPages scammed by voice verification

Like and idiot I believed the sales rep who built up this great product but left all of that out of the voice verification. When I found out that it was heavily misrepresented and told him that I did not want the product, he said it was too late and they would develop a website and charge me without my cooperation. This is only last week. The website that they produce will not be acceptable to my company standards and I could lose my dealership. I am sick about this and want to join any lawsuits.

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6:39 pm EDT

YellowPages bad service

A warning for anyone that gets a telemarketing call from AT&T YellowPages.com. My wife and I own a small mom and popbusiness and my wife received a call and listened to the person go through their services, but when he gave my wife the pricing she told him that she would speak with me and he'd contact her the next day. When the next day came she told him no not now.

They proceeded to bill us and said that from part of the conversation they consider it an ok for the expensive but totally useless service. A billion dollar company screwing over a mom and pop. Know they are trying to sue us for failing to make any payments in a service which we did not want.

I guess billion dollar companies and their lawyers think it's ok to screw mom and pop stores and my guess is that the idiotic court system will probably side with them since the supposedly have a voice recording, but coincidently without the end section nor the day after part just cut down to what the contracted telemarketer (who no longer with them for some undisclosed reason) are using as the ok. I guess that since they can no loger use their marketing tactic on people now they have started on mom and pop's.

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8:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

YellowPages former employees

I am an attorney in New Jersey working on an action which has been filed against YellowPages.com. We are in the process of gathering information from former employees at YellowPages.com. I would like to speak to you if possible for a few minutes if you have previous sales experience with this company. Please call me at my office [protected] ex. 19 or e-mail me a number that I can reach you on. My e-mail is [protected]@lynchlawyers.com.

Thank you so much for your time. I look forward to speaking with you soon.

Kind Regards,

Kelly Magnus, Esq.

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4:46 am EDT
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YellowPages deceptive contract practices

Yellow Pages Advertising. For the last 20 years I have done yellow pages advertising
with Alltel than it became Windstream. In the past...I have never had a problem
with the advertising. Every fall I got a call ...we reviewed the ad...talked pricing...
they sent me a contract and I paid.

This last fall of 2009, I never got a call. So I called them In Early 2010 asking
about the yellow pages advertising. I told the Customer Service Representative
I wanted to cancel for 2010 because my customers were using the internet and
I have found the yellow pages weren't giving me the return anymore.

She told me that I was automatically extended by 6 months so my contract
was now 18 months instead of 12 months because they were late in bring out
the yellow pages book. I was angry but I paid it.

I continued to receive a bill beyond the 18 months...so I called again. I was
told I automatically renewed my contract. I told them I had called and canceled
my contract...they told me I didn't cancel in writing so they automatically renewed
the contract. I asked why the customer service representative didn't tell me to
put it in writing. They couldn't give me an answer.

I receive a letter form them...a form letter...stating that since I received
the economic benefit of the advertising I had to pay.

This is going to be a knock out drag out fight and a total waste of my time.
I have decided to go after Windstream for The Berry Company practices
since they do their billing on the my telephone bill. I am holding Windstream
responsible for The Berry Company deceptive business practices.

I would advise you to have nothing to do with The Berry Company in any way,
shape or form.

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8:31 pm EDT
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YellowPages service problems

I purchased a silver listing from YP.com and it took them 7 weeks to get it online. It took numerous phone calls and e-mails to get it done. Instead of taking the time to get my add correct they tried to sell me more services when they returned my calls. Of course my add was completely wrong. I designed one with a picture they didn't display. Instead, it was an ugly blue box with my businesse's name. They had also mixed information from my old business with the new add. The result is an awkward add. Do not trust these guys to get your add up!

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3:25 pm EDT
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YellowPages telemarketing abuse

We have been plagued by never endingphone callfrom Yello Page Telemarketers. We ahve asked them not to call and they refuse. We have spoken to "managers" and have been subjected to abuse. They say we cannot stop thier calls. They said we don't have enough money to force them to stop. And one so called manager went so far as to say that if we where "anal" for requesting they stop phoning until we buy advertising.

I have emailed AT7T and Yellow Pages, received polite"we have received you message and will be in touch" and have not heard a peep back fomr them.

One more call from them and I will cancell my AT&T service for my offices and for my wireless.

I am posting this in the hopes that someone has a cure for this sort of abuse and harrassment. Amazingly unprofessional!

Read full review of YellowPages and 1 comment
Update by D Harling
Jun 15, 2010 3:28 pm EDT

Apologies for the goofy spelling errors... was spitting mad and didn't spell check!

Grrrrrr...

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A
Aileen Colon
Orlando, US
Jun 15, 2010 4:06 pm EDT

Dear D. Harling,

Go to www.dnc.com. Put your phone numbers in the system and have it removed from all national telemarketing calls. DNC means Do Not Call List. Also, you can send them a letter titled Cease & Desist Order.

This tells them you forbid them from contacting you by phone ever again. Send it by fax as well if you can get a fax number from them. These two resources should help. Both are legal ways they have to comply. If they do not, you can sue them for harrassment.

hope this helps.

AC

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B
6:57 am EDT
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YellowPages book ad

We have advertise with the yellow pages and after calling three times to get a proof, and finally receiving it totally wrong, we never quite got it right before it went to print. That was two months of running around and calling my stupid, lazy consultant who made every excuse and lie under the sun, as to why we weren't happy with the ad. I was told that you had to sign off on a proof before it went to print, but it's a bit hard when your consultant doesn't turn up, and then when you complain to head office in WA her manager promises to come around and personally make changes and doesn't bother turning up too. The ad has gone in wrong and they are trying to tell me that I didn't respond when the proofs went out to me. I did multiple times and the second time the proof was sent to me I didn't respond because I was waiting for the manager to come around and I thought I'd tell her of the changes rather than fax it off and never see it again. The yellow pages told me I should be happy that the ad is in the right spot and the ph no is correct. For $10, 000? I don't think so. I expect silver service for that kind of money. Have they ever heard of service? Do they train their staff? I don't think so. Are they interested in commissions and making money? I think so. I was wondering if anyone has any stories that are similar to ours? Maybe they are still in claims and want to band together and get a lawyer, as obviously after having no work from the ad at all this year, we can't afford one on our own. I would be really interested to find out if there are people out there that have challenged the yellow pages and won. We have the ombudsman helping us at the moment but they said that that is as far as they can go. Our next step is a lawyer. Please respond as we are desperate.

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Dwayne claridge
Perth Metro Area, AU
Jan 02, 2012 12:29 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hi same happened to me I wanted joondalup and got carramar I was told I would get at least 14 hits a month that they monitor the phone traffic .it cost in total $14000 for a quarter page I was going to be near the front pages but I was in the back and I rang for six months trying to set up a meeting with my account consultant.the phone rang no more than ten times in that six months ..i had to do 24hr work for another company to pay the $1100 a month direct debit- my consultant finally made an appointment which I took the afternoon off subcontracting.he never showed, no phone call..so I stopped my direct debit and two weeks later when payment didn't go thru, I started getting threating phone calls ...I had saved up $20000 to start up my own business it was my only goal, and in six months I lost the lot..well I finally got to talk to my consultant, arranged another meeting this time he showed up but I never...I refused their phone calls for a week every day they called .anyway I explained this all to one person and offered to pay $100 a week they said I can't do that they want it paid lump sum I laughed and told them I'll see you in court.i set up a $100 a week direct debit and have been chipping away at the balance.I've told this same story three more times to three different people ...I opened a letter on the 28th dec from their debt collection agency threatening to black mark me and ruining my credit rating ...demanding I pay the balance due to my lack of correspondence... Ha ha guess what day I had to pay by the 28th of dec the day I received it from the postman.. Dwayneclaridge

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6:07 pm EDT
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YellowPages deceptive practices / horrible service

Had the free listing for company with 10 customer reviews when decided to increase presence. I called to sign up for advertising three times and got three different prices. Finally agreed to terms.

In spite of submitting my own artwork, after SIX MONTHS they still didn't have our ad correct. Further, they had deleted our free ad, along with all our customer reviews. After 72 emails trying to get this corrected, I gave up and canceled our contract due to non-performance. Yellowpages.com still extorted $250 out us by threatening to ruin our company's credit.

We still do not have a free ad listed, as everytime I try to "claim this business" they block me. All they currently have listed is our company name and an incorrect zip code.

Don't waste your money with this company. There are much better ways of getting online exposure for your business.

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Y
YellowPages.com,Llc Lawsuite!
Tacoma, US
Feb 01, 2011 7:02 pm EST

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

Y
Y
YellowPages.com,Llc Lawsuite!
Tacoma, US
Sep 16, 2010 2:18 pm EDT

My name is Mathew Korba. I am the owner of Blue Ribbon Auto Glass Llc in Tacoma, Wa. I too attempted to advertise with the YPConnect program (yellow pages on-line), marketed by AT&T advertising. We are currently seeking businesses and individuals who have not received the services promised by Yellowpages.com Llc as sold by AT&T Advertising Solutions to partipate in a class action suite. The purpose of the suite is to recover financial losses incurred by mis-leading sales tactics and Yellowpages.com Llc's inability to deliver it's product as advertised. You are encouraged to participate.
Please cal [protected] or email BlueRibbonGlass@comcast.net for more information

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2:35 pm EST
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YellowPages don't waste your money

I requested a change of address and phone number on our yellowpages.com ad for at least 2 months since we moved to our new location and all we get are deaf ears. We are paying for the ads and not getting the results we would like. I spoke to numerous managers in several department and all we got is a run-around. Nothing gets done after 2 months. They told me it takes 6 weeks to change an address. So much for high tech ... you figure it out from here. Don't waste your money.

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YellowPages.com,Llc Lawsuite!
Tacoma, US
Feb 01, 2011 7:04 pm EST

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

G
G
GrantMatthew
Orlando, US
Feb 05, 2010 2:17 pm EST

I'm sorry for your experience. There is no reason such a simple change should be so difficult. I'm an account manager for AT&T Interactive. If you give me a call on my cell at [protected] I'd be happy to conference with customer service and help you get to the bottom of this problem.

R
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rexs
Las Vegas, US
Jan 28, 2010 5:59 pm EST

I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

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F
9:01 am EST
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YellowPages scam

I signed up for a yellowpages.com ad with a 12 month agreement totaling $7800. I am now more than two months in to it and my ad is incorrect. Local salespeople will not call me back and AT&T's 800 number listed on the bill connects you to a voice mail box that is always full. They have created an ad for me that does not accurately represent the products I wish to market and never gave me an opportunity to proof read it or select the content that should be displayed. The first 45 days the ad was live it was not displayed in all of the geographical areas I had selected and paid for. I was promised a credit, which has not come yet and no response from sales people or customer service. My profile on yellowpages.com actually contains a link that goes to a competitors website. Without communication from them, I am unable to get this resolved. In addition, my local sales rep quoted me call counts in excess of 30 per month which is just completely made up as I have not attributed any calls to this service. I may stop paying for the service but from what I am reading, it seems like AT&T will sue you.

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Alpinecarpet
Nowo, US
Feb 27, 2014 10:39 pm EST

Is there seriously no way to cancel a contract with these idiots? I have never been so frustrated and scammed before. I am about to lose my company because of these worthless and pathetic people

R
R
rexs
Las Vegas, US
Jan 21, 2010 5:30 pm EST

I am sorry that you are not happy with yellow pages. I was looking online and I found a website that you can setup a FREE ebillboard. Just go to seekshallfind.com

E
E
etailer
Santa Monica, US
Dec 23, 2009 2:48 am EST

I have had similar bad experience with YellowPages.com. They have always misreported leads.

ComplaintsBoard
J
9:32 pm EST
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YellowPages deceptive practices, lack of service

I signed up for a yellowpages.com ad with a 12 month agreement totaling $7800. I am now more than two months in to it and my ad is incorrect. Local salespeople will not call me back and AT&T's 800 number listed on the bill connects you to a voice mail box that is always full. They have created an ad for me that does not accurately represent the products I wish to market and never gave me an opportunity to proof read it or select the content that should be displayed. The first 45 days the ad was live it was not displayed in all of the geographical areas I had selected and paid for. I was promised a credit, which has not come yet and no response from sales people or customer service. My profile on yellowpages.com actually contains a link that goes to a competitor’s website. Without communication from them, I am unable to get this resolved. In addition, my local sales rep quoted me call counts in excess of 30 per month which is just completely made up as I have not attributed any calls to this service. I may stop paying for the service but from what I am reading, it seems like AT&T will sue you.

I would be very interested in participtaing in a class action suit agains AT&T/Yellowpages.com and can be reached at [protected].

Thanks,
John Testa

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Y
YellowPages.com,Llc Lawsuite!
Tacoma, US
Feb 01, 2011 6:55 pm EST

I want to thank all the wonderful individuals who have taken their time to respond to our comment/complaint and, apologize to those whom we have not returned contact. Your response (needless to say) has been over whelming. AT&T-Yellowpages.com and Blue Ribbon Auto Glass, Llc. have mutually agreed to terminate our contract and we have received a full refund. This does not excuse AT&T's misrepresentation of their product or unconscionable behavior. Nor does this make-up for our total financial losses. However, at this time we are not pursuing our law suite.

If I could pass on what this experience has shown me, I would say to, Not go quietly into the night. Let your voice be heard. File your complaint with as many organizations outside of ATT's control as possible. The BBB, Federal Trade commission, State Attorney Generals Office etc... If you are paying with a credit/debit card, STOP PAYMENT NOW! And dispute the charges with your card company (AT&T must prove their charges are valid to the card company and are not allowed to contact the person or business disputing the charges about the amount disputed until it is settled). If they do so, file a complaint with your card company (Visa/MC/AMEX/DC) not your bank. If you have been sent to collections, dispute the validity of the original bill. Make AT&T prove they provided the service. Your contract is for clicks, not calls. AT&T must show a preponderance of proof that your clicks are in accordance with your specific contract. The plain and simple truth is they can not. IF YOU DID NOT RECEIVE THE SERVICE STATED IN YOUR CONTRACT, THE CONTRACT IS NOT VALID. Finally, USE the experience and advice given on the complaint board. It is a great resource!

Thank you,

Mathew Korba
Blue Ribbon Auto Glass, Llc.

Y
Y
YellowPages.com,Llc Lawsuite!
Tacoma, US
Sep 16, 2010 2:27 pm EDT

My name is Mathew Korba. I am the owner of Blue Ribbon Auto Glass Llc in Tacoma, Wa. I too attempted to advertise with the YPConnect program (yellow pages on-line), marketed by AT&T advertising. We are currently seeking businesses and individuals who have not received the services promised by Yellowpages.com Llc as sold by AT&T Advertising Solutions to partipate in a class action suite. The purpose of the suite is to recover financial losses incurred by mis-leading sales tactics and Yellowpages.com Llc's inability to deliver it's product as advertised. You are encouraged to participate.
Please cal [protected] or email BlueRibbonGlass@comcast.net for more information

C
C
ctwillia
, US
Mar 04, 2010 4:05 pm EST

is there a class action lawsuit yet? or does anyone know how to get out of a contract for the online ad?

contact me at cwilliamst at tx.rr.com

R
R
rexs
Las Vegas, US
Feb 15, 2010 11:46 am EST

I am sorry that you are not happy with yellow book. I was looking online found a website that you can have a ebillboard for FREE. Just go to seekshallfind.com. I was talking to my friend Dave he sign up for a ebillboard. He told me that he is glad that he got a ebillboard. His business just moved to a new building he went to change this info with yellow book and was on hold for 35 Minutes waiting for someone to talk to. When he went to his ebillboard and change his info and it took him just few minutes.

J
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junkbins.com
surrey, CA
Jan 12, 2010 4:30 pm EST

Get a class action going in Canada to they effectivly hoodwinked us Junkbins.com appreciate any other disgruntled buisness owners please send info to junkbins@hotmail.com

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7:31 pm EDT
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YellowPages sales & advertising techniques

Firstly, it suprises me there isn't a catergory for advertising company compiants here, given the amount of fraud that goes on in this industry. My tale of woe with the YELLOW PAGES GROUP goes on for two years. Once upon I had a very small home business (and bear with me here, at the time I was poor struggling solo mother with a a young child to support (now working as a computer programmer for a government body)) and I had an unsolicitated phone call from a person with a thick Indian accent I couldn't undertstand. They asked me if I wanted to place an advertisment with the Yellow Pages Group, I said yes the first year...and they managed to get the advertisment right after about 5 proofs. At no time during the discussion was I made aware on any repeat billing on this ad or any other business policies.

The next year a another person (a woman this time) with a heavy Indian accent called and asked me if I wanted to place another advertisement this year, this woman was extremely pushy and rude, but I agreed to take out another small ad. At no time were any mention of billing practices made. She made serious errors with my listing, it was more than she quoted over the phone, and I was never sent a proof, just a bill. I told her over the phone that I was very unhappy with the level of service provided and said that I did not want to list to with Yellow Pages Group again. I also informed her of this by email. No reply was recieved, just a bill.

This year however, Yellow Pages Group have hit a new poor standard of advertising...no phone call, no advertising proof, no emails - just a $500 bill for a service that I had requested be cancelled last year. To make it worse, the advert published has an incorrect postage address (i.e) it goes to another businesses post office box, my home phone is listed, and I don't even have a business anymore!

Apparently this is their 'repeat billing' policy - in which things repeat without any authorisation from the advertiser and not even a yearly courtesy call to check that the deatils are correct - and remember the key point here - I was contacted about this over the phone, I was never advised of any repeat billing policy, never sent a terms of buiness contract to read, never signed anything - all I got were bills and Indians with incomprehensible acccents. However, it seems my verbal authorisationwas all that was required to commence this process...in light of this I would hope my verbal authorisation was enough to halt the process but apparently not.

I will be opening a case at the Disputes Tribunal with this shortly, and letting the media know about it. I strongly urge anyone else who is disatisifed with Yellow Pages Group to take up issue with this business also as the customer service and support is totally non-existent, I consdier them to be the worst company I have ever had the misfortune to deal with.

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Struggling with Yellow Pages
, CA
Jun 08, 2012 10:10 am EDT

I am dealing with the same issue with Yellow Pages in Canada, they are horrible.

SPG Consultants
SPG Consultants
MTL, CA
Oct 06, 2009 10:05 am EDT

It is a well known fact that dealing with telemarketing agents can sometimes be one of life's most stressful and stagnating experiences.

Harassing calls, threats and use of obscene language can pressurize you to the edge and moreover, a collector may embarrass you by contacting your employer or even be pursued to disburse for a debt that is not rightfully yours.

There are limits on how far telemarketers can go, that is why we provide information on how to put an end to telemarketer calls and more efficiently, how to correspond with them about your account and/or to dispute a collection action and can teach you what are your rights in terms of privacy.

You can find out more information on our website: www.spgconsultants.webs.com

By informing each other, we protect each other.

Sincerely,

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10:49 am EDT
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YellowPages SCAM BEWARE

I feel that I have been tricked into getting this service. I tried to cancel the service more then once. I was insured by the company that the service would pay for itself. To please just give it a try. That I could cancel if I no longer wanted the service. I tried to cancel more then once due to it not paying off. As well as my info not be correct for the advertising service.

They will NOT cancel my service as they NOW state that they see where I wanted it canceled. But that it was now not in the time frame to cancel the service. They is WRONG and a SCAM. They SCAM people into getting their service. And then when they try to cancel they do everything they can NOT to cancel the service. They even DON'T cancel the SERVICE after they have been asked to and state that it is to LATE now.

They harass me more then once a day for payment. I told them I will not pay for a service that I do not want. And that I tried to CANCEL during my time frame. And for a service that they didn't have correct until I told them that I wasn't going to pay for the service. Then they finally corrected the issues w/ the advertising for my business.

This is an UNJUST service and I will not pay for this type of service. They are unwilling to correct the issue and that is why I am taking it here.

I want my service CANCELED and my balance CLEARED. As I AM NOT PAYING FOR A SERVICE I DIDN'T and DON'T want.. It is a SCAM.. BEWARE...

I will be sharing this information with other companies as well. This is UNFAIR for what they did to me.. They harass me every day! They let me know that this will go on my credit.

It better NEVER hit my credit. And the Balance needs to be CLEARED off along w/ the advertising STOPPED.

What a SCAM that they have going on.. They prey on those that don't have a lot and that are just starting out! WoW.. Very poor business.

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rexs
Las Vegas, US
Feb 23, 2010 1:11 pm EST

I was looking online and found a website called seekshallfind.com. I went to the website and found that you can have an ebillboard for FREE for business. I was talking to my friend Mike. He told me that he has an ebillboard and likes it.

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A T & T Web Advertising is a SCAM
Mount Joy, US
Jul 25, 2009 2:44 am EDT

I wish someone would get a Class Action Law Suit together against this company. We were promised very specific things...completion date of web site, look of site (we even provided the exact layout/wording, etc. that we wanted), number of "hits" to site.

We spent literally weeks trying to get someone to even start the web building process. Nothing was done on their end until AFTER the promise date past!

Of course, now they say that the contract is binding, and that they can pretty much do what they want when they want to...but we cannot cancel the contract!

They are suing us for several thousand dollars...

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12:50 am EDT
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YellowPages unauthorized advertising renewals

I advertised with the Yellow Pages about four years ago. I have tried to cancel this ad many times to no
avail. I contacted a supervisor who was unable to find any calls of my cancellations. I keep getting a bill every year and was just told recently that I have to send a registered letter to them to cancel next years. This is very deceptive and they think they have you locked in. Do to the bad economy my company has gone out of business and I haven't even had that phone number in over a year. Why would I want to renew when I never even got any calls in the first place? I am about ready to file a class action suit against them. Maybe if enough of us got on board, they would put an end to their trickery.
Any comments?
[protected]@charter.net

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rexs
Las Vegas, US
Jan 28, 2010 5:51 pm EST

I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

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2no_or_not2no
Hoboken, US
Jul 15, 2009 12:54 am EDT

what method of payment did you use and how did you cancel? (e-mail, letter, phone)

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7:22 pm EDT
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YellowPages cancel contract

Has anybody been able to cancel there contract with YellowPages.com? It seems like they are a real pain in the butt to deal with! They told me $390 for 90 clix per month but are charging me $508! Plus I havent gotten one call, quote or email as a result from them. So I am just interested in checking in on what has happened to the rest of you? Please let me know at [protected]@aiahealthquotes.com

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Gfyyp
Brooksville, US
Jun 17, 2022 5:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

YP is still the worst to deal with, wish I would’ve seen all the horror stories before dealing with them. I’m no longer doing business and they still want to charge me through to next year, and change my phone number etc. they sent me a going out of business packet, and in that packet I have to sign something say I won’t join a class action lawsuit against them. Why would that even be there? I’m not signing anything, will most likely talk to a lawyer first. It HAS to be shady and not legal if they’re trying to get me to not want to sue in the future in a “going out of business” packet…. Thryv got me into this and I will never recommend them to anyone as well. They are both shady and sneaky and do horrible business practices.

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Anderson Anodizing
, US
Jun 26, 2018 2:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been a customer of Yellow Pages for 18 - 19 years. Tried to cancel my Media advertising because I've noticed that they are not the first or even fourth listing on any web browser. I pay $62.00 month for nothing... have to wait for 10 months while they collect $620.00 of my hard earned money. I understand this is my fault for not cancelling sooner, I guess I have a contract that renews without a signature, but let's get real here, who even picks up a paper copy of the Yellow Pages, do they even exit, I haven't seen one for years... it's all online and Yellow Pages is, like my title says, Archaic - no longer relevant... If you have a good website, and now with Googles help, a search will bring you to the 1st page easily without YellowPages help. Sadly disappointed! Live and Learn... make sure you cancel early with these people, they are highway robbers, LOL!

Thryv
Thryv
Grapevine, US
Jul 11, 2018 9:45 am EDT

Hi - We hate to hear of the dissatisfaction outlined regarding your account experience. If you could, please email us at Social@DexYP.com providing your business name, address and telephone number. Our Client Care Team will look into your concerns and do their best to try and resolve for you. Thank you - Ed

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YPneedstoGO
, US
Oct 16, 2017 1:45 pm EDT

Wow. So many people with the same experience. I wish I would have known this before we agreed to spend thousands of dollars a month. Our business has suffered significantly since advertising with YP. What a total sham. Our attorney is currently trying to get us out of the contract. It wont be easy, but we are going to do everything we can. This has been a nightmare.

Thryv
Thryv
Grapevine, US
Nov 09, 2017 3:19 pm EST

Hi -

I'm sorry to know of your dissatisfaction regarding your account. If you could, please reply via email at Social@DexYP.com providing your business name, address and preferred contact number for prompt follow up.

Thanks,
Ed

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Heather Latham
, US
Jul 27, 2017 1:50 pm EDT

I will be calling the FTC now. I am sick of this. Scared I cannot get out of the contract. Will also report them to BBB. Sending an email to YPexec@yp.com. Don't really expect any response. Does anyone have an address to mail my cancellation notification...certified, return receipt requested? They are not going to get another penny out of me. Thank you to the one person who did manage to get out, for the EXCELLENT information. At least I don't feel I'm alone in this fight any more!

Thryv
Thryv
Grapevine, US
Aug 10, 2017 11:11 am EDT

Hi Heather - I'm sorry to hear of this matter and the dissatisfaction outlined. I was notified that you've been contacted and the matter addressed. Thank you, Ed.

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Drockk
, US
Jun 30, 2017 9:40 pm EDT

I have a small painting business and I'm giving YP all of my advertising money. The sales lady promised me that all my calls would be for leads for projects 15 min from my house and for specific work that I do. I have been with them for 6 months and I've paid over $1, 600.00, I revived 1 lead for a small project and they ended up not having the work done. I've called and emailed my YP contact multiple times and she gets defensive and keeps telling me that YP is working for me. How can they take my money and not deliver what that sold me. Because I'm giving them all my advertising money for the year, the last 6 months has literally killed my business and YP doesn't care.

Thryv
Thryv
Grapevine, US
Aug 10, 2017 11:15 am EDT
Replying to comment of Drockk

Hi - We hate to hear of the dissatisfaction surrounding your account. Please reply here or via email at ypexec@yp.com providing your name, business name/address, and a preferred contact number and email for prompt follow up. Thank you, Ed!

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Sam Schaefer
, US
Apr 11, 2017 2:43 pm EDT

They are a huge scam. They called my mother, confused her into agreeing verbally to the contract. They even put us under the wrong heading. Tried to call and cancel, told they will refund us for the months we were under towing, when we are a repair shop only, no one will call back. It can't be legal to have a "Verbal only" Contract agreement. DO NOT agree to anything with YP. They will screw you hard.

Thryv
Thryv
Grapevine, US
Aug 10, 2017 11:17 am EDT

Hi Sam - I'm sorry to hear of this matter and apologize for the lack of follow up. If this matter still hasn't been addressed and resolved, please reply here or via email at ypexec@yp.com providing the business owner's name, business name/address, and a preferred contact number and email for prompt follow up. Thank you, Ed!

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Erika Bentley
, US
Mar 08, 2017 7:19 am EST

I can't believe they get away with what they do over at YP. I am disputing charges on my card after zero legitimate business calls in 3 months and they have refused to let me out of the contract. When they push back, I will start posting "SCAM" reviews everywhere.

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Jared Taylor
, US
Mar 06, 2017 1:37 pm EST

I'm in the same situation. I'm with yellow pages Canada and I've been trying to get out of it for months.
The person who originally sold it to me is of course, no longer working in that department.
The services started before they were suppose to.
I'm suppose to have Facebook managed by them and yet i am still doing it myself 6 months later.
I've gotten 4 phone calls, all under 7 seconds
YP analytics says they've sent 48 people to my website while my website only shows 1 being referred
I had an associate rudely tell me that there was actually 2 calls and one was for 15 minutes. I checked later that night, no such call shows up on YPA.
My ad is now showing up as how the free ads do, even tho I'm still paying for the LL2
My views dropped by 1000 a month as soon as I was no longer able to keep app with payments and I can't afford to advertise anywhere else
My original rep told me cancelling was possible, when contacting the number he gave me they just spoke to me like i was an idiot who didn't understand contracts.
I've never reached my estimated calls.
I'm only shown in London, Ont and not even in my home town or when searched near by.
The statue of Fraud, Section 2 states that verbal contracts over $500 are non binding. I could choose to cancel anytime as long as I pay whats owed at the time.
Contracts in general require that both parties give up something in return. It seems I give up a lot of money and they don't do anything.

Google adwords express gets me over 1000% more views, 300% more leads to my site, and at only 20% of the cost.

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Jenn Raymond
, US
Nov 02, 2018 8:41 pm EDT

Did you ever get this resolved? I can't believe the trouble I am having with them. Hamilton Ontario

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Chaz Mrcarman Hubbart
, US
Feb 24, 2017 1:42 pm EST

Same story here, was lied to on the phone, they put me in a "Contract" and charge me $500.00 monthly. I plan to challenge their charges with my bank and change my card info. I can't believe a company like YP is doing people this way. I will make sure my situation is publicly known.

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Cicciu
, CA
Mar 04, 2017 10:35 am EST

Hi I am in the same situation. trying to get out of a verbal contact that i don"t need anymore because my business is closed down. Not sure if i can get out of it?

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Upset with YP
, US
Apr 13, 2016 7:55 pm EDT

We are having the same problem with yellow pages cancelling our automatic renewal ad. the yp account representative said he cannot cancel it and referred us to his supervisor who could When we try to call him countless times he will not answer and his voice mail is not set up. The account representative Ivan Jones was unbelievably rude. We told him numerous times to cancel the ad and he acted like we never said a word he just kept repeating his sales pitch. I've never experienced any company like this before. I don't see how they stay in business. Yp is a has been. They give you the run around and scam you out of money and provide no service.

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Cicciu
, CA
Mar 04, 2017 10:36 am EST

Hi I am in the same situation and under a 1 year contract. Not sure if you have gotten out of it yet? Let me know what you did?

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1:14 am EDT
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YellowPages not holding their side of deal

I posted an ad in yellow pages for my small landscaping business, after about an hour of meeting with one of thier sales reps who came to my house. We went back and forth on what he wanted to set me up with and what I wanted to pay for. I eventually agreed to place my main ad in the Landscaping section, with an additional listing in Ponds, Fountains, and Water Gardens. Needless to say, I got the landscaping part, but not the water gardens part. I phoned in to complain about this, and right away the person on the phone said that the reason it didnt go through is because my number is a cell phone number and they cant use cellphone numbers for additional listings. I mentioned that the additional listing is directly on the agreement that I signed, and he could see that, and agreed with me. However, he said he would initiate an "investigation" (although we just figured out what happened in 2 minutes), and would get back to me within 21 business days. Months later, I have not received this call. I am getting tempted to stop paying my monthly 110.65, but I'm sure they'll try to collect and I'd rather it didnt go sour like that or it might affect my credit. Not happy with how they didnt meet their side of the deal here mainly due to salesperson ignorance and how I'm stuck with it.

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Dwayne claridge
Perth Metro Area, AU
Jan 02, 2012 12:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

I agree they stole away my dream ...lies, deceit, false advertising, made up stats, and now their sending dog the bounty hunter round for payment ...hope they come see me ..

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BecB
Perth Metro Area, AU
Apr 30, 2010 7:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Don't bother calling head office. I called them so many times. I've even rung Heather Williams who is off the apprentice and she hardly helped at all. They can't organise their way out of a paper bag at that company. I think everyone should stop advertising in there and they wouldn't have a business and it's a rip off. What results have you had? We are still locked in claims, and their"investigation" is absolute lies. They lie for each other and try to cover their tracks. Let me know how you went. I am in WA and I think if there's enough of us out there we should band together to get a lawyer between us and ask for compensation as well. We haven't had any work since our new ad went in. It's a disgrace.
Thanks for listening
BecB

MatZ
MatZ
Morphett Vale, AU
Feb 14, 2010 6:02 am EST

Yellow pages Australia are exactly the same!
I signed up with yellow pages at the start of November 09 and the Ad still is not right! and when you try to get things sorted they just give you the run around "oh so sorry, I'll try and chase that up for you, " or "the person who is hanling that said that they fixed it" and then they expect to be paid! and not even a proof sent out first!
I have spent more time sending well crafted emails to them, so as not to be too rude, and to which they dont respond, and all the while I have not had a single job through them! and not one call from the online ad either!

Does any one have a number to call the head office?

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rexs
Las Vegas, US
Jan 28, 2010 5:45 pm EST

I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.

YellowPages Customer Reviews Overview

YellowPages.com is a digital directory service that provides contact information for businesses and services across various industries. Users can search for local businesses, read and write customer reviews, and obtain addresses and phone numbers. The platform also offers advertising solutions for businesses looking to increase their visibility. Additionally, YellowPages.com provides a range of tools and resources, such as maps and driving directions, to assist users in finding the services they need.

YellowPages In-depth Review

In summary, YellowPages is a well-known directory service offering a wide range of listings and useful features. It has a user-friendly interface, though there are areas for improvement. Below is a detailed review based on specific aspects of the website.

1. Overview of YellowPages

YellowPages, found at www.yellowpages.com, is a comprehensive directory service that connects users with local businesses, services, and professionals. It is a resource for finding contact information, business hours, and services offered.

2. Ease of Use and Website Navigation

The website is easy to navigate with clear categories and a search bar prominently displayed. Pages load quickly, making the experience smooth for users.

3. Range of Services and Listings

YellowPages offers a vast array of listings covering many industries. From restaurants to repair services, users can find almost any type of business.

4. Accuracy and Quality of Information

Most listings provide accurate and up-to-date information. However, some users may encounter outdated data, which can be a drawback.

5. Search Functionality and Filters

The search functionality is robust, with filters that allow users to refine results by location, service, and other criteria.

6. Additional Features and Tools

YellowPages provides additional tools such as maps and directions, which are very helpful for users trying to locate a business.

7. Customer Service and Support

Customer support options are available, but response times and the quality of assistance can vary.

8. User Reviews and Ratings System

The platform has a user review and rating system that helps others make informed decisions based on the experiences of past customers.

9. Mobile App Availability and Functionality

YellowPages offers a mobile app that maintains most of the website's functionality, allowing users to search on the go.

10. Advertising Options for Businesses

Businesses can advertise on YellowPages to increase their visibility. The platform offers various advertising packages to suit different needs.

11. Pricing and Value for Advertisers

Advertising costs vary, and while some businesses find it a good value for the exposure, others may find it less competitive compared to other advertising platforms.

12. Reliability and Uptime of the Website

The website generally has good uptime, ensuring that users and advertisers have consistent access.

13. Comparison with Competing Directories

Compared to other directories, YellowPages holds its own in terms of the range of listings and features, but it may not always be the first choice for users or advertisers.

14. Community Engagement and Social Media Presence

YellowPages could improve its engagement with the community and presence on social media to increase its relevance and user interaction.

15. Security and Privacy Policies

The website has security and privacy policies in place, but it is always advisable for users to review these policies to understand how their data is used and protected.

16. Success Stories and Case Studies

There are success stories and case studies available that showcase how businesses have benefited from their presence on YellowPages.

17. Areas for Improvement

YellowPages could improve by ensuring all information is current, enhancing customer service, and increasing community and social media engagement.

18. Final Verdict and Recommendations

Overall, YellowPages is a useful resource for finding business information. It is recommended for users seeking local services and for businesses looking to increase their visibility. However, users and advertisers should also consider other directories and marketing platforms to ensure the best outcomes for their needs.

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