Menu
Yatra Online Customer Service Phone, Email, Contacts

Yatra Online
reviews & complaints

www.yatra.com
www.yatra.com

Learn how the rating is calculated

3.8 150 Reviews

Yatra Online Complaints Summary

107 Resolved
43 Unresolved
Our verdict: You can expect a very good level of service from Yatra Online. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
Claimed
Yatra Online has claimed their business profile
Get notifications about new complaints and reviews of Yatra Online. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Yatra Online reviews & complaints 150

Sort by:

Newest Yatra Online reviews & complaints

ComplaintsBoard
M
3:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online scam on travel / flight vouchers

When I booked the Domestic offer I have been assured from shiftthoughts.com/ yatra.com side that I will get domestic flight offer worth of 22, 000/- .So many terms and conditions on Vouchers which they have sent to me which was never explained me on phone.
They told me the offer is for domstic flightbooking at initial call made to me and i agreed upon that and paid rs 6616 .Instead of 22, 000 of flight voucher, they provided me voucher worth of Rs2000.
Voucher worth of Rs18, 000 for holiday packages which I didnt asked for.
In simple term I was interested in domestic flight vouchrs worth of Rs22, 000.
Its cheating.Its like You have orderd Pizza and you will get paratha, cake

I am sure yatra.com using third party like shiftthoghts.com to sell thier product so that nobody will point fingr at yatra.com.
My number is [protected] and As I am not getting proper response from yatra.com/shiftthoughts.com(cheaters), I want to drag them to consumer court.please join hand with me
Regards
Manashis

Read full review of Yatra Online and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
Sep 16, 2011 9:17 am EDT

Dear Manashis,

Thank you for contacting us at Yatra.Com.
We truly apologize for the inconvenience you have faced in this regard. Our Customer Care Team would have contacted you regarding your above query. Based on your conversation with our Customer Care, we have initiated the refund on the above transaction. We hope you have been able to trace the credit in your account. Once again, please do accept our apologies for the inconvenience faced by you. We do endeavor to provide the best standards of service to our customers and any exceptions are dealt with seriously. We assure you of our best services at all times, and hope to continue servicing your travel requirements.
Should you have any further queries regarding this offer, we would request you to contact us at [protected] or email us at support@yatra.com
Best Regards,
Yatra Team

ComplaintsBoard
I
6:46 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online not get information

I had booked the international flight from Srinagar to Riyadh (Saudi-arabia )under Yatra Refrence no.Y9AHGP
flight date is 15 june 2011 in the name of Irshad ahmad wani, when i travelled from srinagar to Delhi, i got very much shocked at delhi airport when i heard that the flight from Delhi to Riyadh will not opearate today.
i got helpless at delhi airport to arrange the new flight reservattion none has helped me to get out come from that matter... & same time i called one of the customer care of Yatra.com & got the information that the flight has been cancelled due to some reasons & you will get full refund of your ticket amount...
Why the travel agency has not informed me earlier, so that i will not travel from srinagar to delhi too ?
why it has been happen by these airlines ?
Now i want my full refund amount plus penelty for not information..

Read full review of Yatra Online and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Aug 30, 2011 12:34 pm EDT

Dear Mr Wani,

Thank you for contacting us at Yatra.com.

We truly apologize for the inconvenience you have faced in this regard. We had received your endorsed copy of the ticket on 21st June 2011 itself and there after we had proceed further to follow up with the airline regarding your refund amount. As this is a case of partial refund, it takes about 15-20 working days. We have now processed the refund of INR 7235/- to your account under yatra reference [protected] on 11th July 2011. We hope you must have received the same into your account.

Information on flight cancellations and operations totally depends on the airline and they do inform the passengers regarding the same.

Should you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com

Best Regards
Yatra Care

Y
Y
Yatra Team
, IN
Jun 23, 2011 12:30 pm EDT

Dear Irshad,
Thank you for contacting us at Yatra.com.
We regret the inconvenience this may have caused. Our Customer Care Team has been in contact with you regarding this post. We have received your endorsed copy of the ticket on 21st June 2011 itself and there after we had proceed further to follow up with the airline regarding your refund amount. As this is a case of partial refund, it will take about 15-20 working days. Request your patience in the interim.
Information on flight cancellations and operations totally depends on the airline and they do inform all the passengers regarding the same.
hould you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com
Best Regards
Yatra Care

ComplaintsBoard
S
8:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online refund of money

Hi,
I am Sanniv Banerjee. I tried to book train from Yatra Website (Train Name- Ganadevata Express, departure date-28/05/2011) on 18/05/2011, but the booking cannot be completed due to technical problem. But the amount has been deducted from my HDFC bank account. My Yatra Reference number is WCC6PE. Yatra has assured that the money will be refunded soon. But then they said that they don't received the money, but the amount has been deducted from my account.I have send them the bank statement.But, still now, there is no response. I am looking for a positive response.

Read full review of Yatra Online and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
Jun 03, 2011 6:14 am EDT

Dear Mr. Banerjee,
Thank you for contacting us at yatra.com. We sincerely regret the inconvenience this may have caused. Refund of INR 1598/- on the above transaction would be processed in next 24 hours from our end, post which the Bank would take approx. 5-7 working days for the credit on a Debit card transaction. We hope this helps resolve your query.
Thanks,
Yatra Team

ComplaintsBoard
J
8:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online customer service

Dear Sir/ Madam,

I took a unfortunate decison to book tickets to travel between Banglore to Mumbai ( return), due to personal reasons I had to cancel my wife and sons ticket from Mumbai to Bangalore ( travel date 03/04/2011- (6ILISP) ). In spite of several emails sent and a promise by the customer service that a refund of £72.00, I still haven't seen it till date, looking at some of complaints people have against this company, I'm scared that I will never see this refund. I was under the impression that Yatra was a reputable company, however this will be first and last dealing with them.

I can only hope that I will get my refund someday.

Sinsierly

Jijay Joykutty

Read full review of Yatra Online and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
May 24, 2011 7:52 am EDT

Dear Mr. Joykutty,
Thank you for contacting us at yatra.com. Refund of GBP 72.00 is processed on the above transaction from our end on 16th May, 2011 post which the bank would take approx. 4-5 to update the credit into your credit card account. Please note in case of a Debit card transaction bank would take 8-10 days for the credit. We hope the refund is reflecting in your account by now.
Best Regards
Team Yatra.com

ComplaintsBoard
V
7:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online reschedling charges

Sir day before yesterday i have book a international Airline ticket through Yatra.com . Today i have made rescheduling first they have intimated that 500 rs then secondly they have added 300 and finally they have added another 600 and they have given explanition that airline charges 500, yatra charges 600 extra . They are makeing all indian fools sir we can make booking directly through airlines web site they we charge very less if we prefare to book ticket through yatra chareges are X 2 times . All indian please think and use chor.com sorry yatra.com. Venkatesh.N Effected person.

Read full review of Yatra Online and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Apr 21, 2011 1:50 pm EDT

Hi Venkatesh,

Thanks for taking time for feedback. We extremely regret the inconvenience caused to you. Please send us your ref # so that we can get it resolved ASAP.

Thanks and regards,

Team Yatra.com

S
S
sikha_rustagi
, IN
Apr 21, 2011 11:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Really it is disgusting that they added money again and again asked them properly why you charge this extra money ? otherwise complaint for this at consumer voice means this is very nonsense thing.

I have the contact details of consumer voice

http://consumer-voice.org/
Tel : 011-[protected] (D), [protected], - [protected], [protected]-25

ComplaintsBoard
R
5:41 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online cheating

I took thailand holiday package and my ordeal started from the day i made the payment. After payment they suddenly stopped calling me and my payment confirmation was also not sent to me. Then i started

Calling there customer support numbers: [protected] and [protected] and the thugs sitting there started diverting my calls to different department.

After two days of calling one agent sent me the money acknowledgement and assured me that we will be sending you the tickets and all details withing one week.

After two weeks when i didn’t received any response then i dropped several emails to their ids when i was tried of calling them.

I got the response after threatening that i will go to consumer court.
Then they started to ask me several details and after sending the same detail thrice those kamine sent me email that you will get your ticket one week before the travel.

When i got the ticket where the package was increased by one day without concerning me and i have to do all the booking to kolkatta once again i was not left with any options.

These are not agents but burglars.

Worst service i ever received by any other services.

Read full review of Yatra Online and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
Sep 16, 2011 11:03 am EDT

Dear Mr Raj,

Thank you for contacting us at Yatra.com

We truly regret the inconvenience you have faced in this regard. This is not the standard of service we strive to achieve at yatra.com. Our customer relations team would have contacted you on the above query. We have processed the refund of INR 4000/- to your card account as communicated to you. This would have been credited to your account within 10-15 working days. We hope you have been able to trace the credit in your account.
We assure you of our best services at all times, and hope to continue to service your travel requirements.
Best Regards
Yatra Team

ComplaintsBoard
S
5:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online just won't reverse a payment made for a ticket not issued

I am one of those who appreciates and welcome the conveniences technology has brought to mankind. So, naturally I’ve grown to love and trust to do most everything that can be done online, including banking transactions and shopping, which also include booking travel tickets. One of my favorite travel portals is yatra.com, and I’ve been using the site for quite some time.

To be fair, I’ve never had problems in using the site. And so, I didn’t have the need to contact their support. That is, not before Dec 6, 2009.

On that fateful day, I had the misfortune to (try to) book a flight ticket (Rs. 6877/-) scheduled for the next day. Everything went fine, and I made my payment from my onlineSBI account successfully. After that, when the page was redirected back to yatra.com, there was a message saying “The payment could not be processed”. And that was after my account has been debited.

So, I called up their support number, and I was told to contact them by email. I obediently did that. I included in my mail the details about the transaction, including receipt from my online banking account. I received a response to that email asking me to provide details! I believe they didn’t read the email, and they just send their reply with pre-written message.

I wrote them again, and they replied “they are looking in to it” and wrote them reminders again and again, and their reply was the same.

One email actually informed me that the payment reversal has been processed and that I’d get my money back within 5-7 days’ time. I patiently waited and there’s no refund in the given time.

I again contacted yatra, and they replied it will take 3-5 more days. I AGAIN patiently waited, and even after ten days, I didn’t get my money back.

So, I again wrote them, and they replied that they’ll look in to it. And they are still looking in to it after more than 3 months, with no apology or even a word from them, again.

I’d like to urge people to exercise caution when using YATRA.com. If you’re one of the few unlucky ones to have your transaction fail due to incompetence of yatra.com and their payment gateway, you are to lose your hard-earned money just like that.

I never thought a reputed company like YATRA.com would cheat their customers off their money. I understand that there could be some technical problem when transacting. What I don’t understand is that why it is so difficult to issue a refund for a ticket they didn’t issue.

So, everybody, avoid YATRA.com like a plague… there are scores of other travel websites out there that are more customer friendly and helpful, who wouldn’t cheat you off your money!

Read full review of Yatra Online and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Mar 31, 2011 7:17 am EDT

Meanwhile, you can also be in touch with us through Facebook and Twitter: http://www.facebook.com/Yatra and https://twitter.com/YatraHolidays :)

Y
Y
Yatra Team
, IN
Mar 31, 2011 6:12 am EDT

Hi Simson,

We are extremely distressed that you had to go through the experience described here! If this was indeed the case, we apologize for it and assure you that this is not the standard service but rather an something that must have happened on exception.

We thank you for the taking out time to provide feedback to us here. Please rest assured that we do not take this lightly and will take positive steps according to it.

Thanks and regards,

Team Yatra.com

ComplaintsBoard
F
11:42 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online inappropriate behaviour/ false promises

I traveled to Andaman with Yatra recently and would strongly condemn it especially for all female travelers. Not only did they make false promise to provide me free airport lounge pass one way also flipped the entire itinerary on the last day.

Thats that, what made the situation worsen was the tour guide. As single female traveler, I am very aware and conscious of how and where I travel and that was a reason I chose to travel in a group to Andaman. Guide/agent named VK Vinay Kumar not only behaved inappropriately and insisted for me to go on a ride with him but also blackmailed saying he has the boarding passes for my return flight and would not give those to me if I didn't agree. I complaint to my sales agent and all I got to hear was "please leave your comment on our website". On asking for his managers contact info, I was told to drop an email. If proper action against my complaint is not taken, I will be forced to take a legal action. I have also done bookings for Europe travel with Yatra, and I would like to cancel it without any cancellation charges.

It's was my first time travel with Yatra group and what a sheer disappointment it was, India is far from developed for female travelers and companies like Yatra simply dupe people to make sales and cheat them with their sheer unprofessional and indifferent attitude after package is sold.

Read full review of Yatra Online and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
Mar 11, 2011 9:33 am EST

Dear Customer,
Thank you so much for sharing your feedback with us regarding your Andaman package.
We sincerely apologize for any inappropriate behavior of our Tour Guide. We spoke with you yesterday and have taken note of the incidents reported by you. We assure you that we have taken necessary action to ensure such instances would not be repeated.
We at Yatra.com assure you of our best services at all times.You have booked a Europe tour with us later this year, and we will make all effort to ensure a wonderful visit for you.

Please feel free to write back to us at support@yatra.com in case of any further queries.

Best Regards,
Yatra Care

ComplaintsBoard
N
1:16 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online non refund of ticket amount

Alrite!.. long story made short...

I'd made a flight booking from Hyderabad to Delhi and back to Hyderabad through Yatra.com on 21st Aug 2008 (yaa loooong back!).. I did take the flight from Hyd to Delhi, but due to some reason i was not able to board the flight back, i.e. from Delhi to Hyderabad dated 24th Aug 2008.

I'd immediately informed the authorities, and since it was a refundable flight booking, they promised to return me the amount well within 15 working days. I followed up with them for next 2-3 months, but everytime they had different excuse for taking more time for refund like:
- "we'll get back to you after finding details"
- "get in touch with Air Deccan, since the processing has been completed from Yatra.com's side"
- when I called Air Deccan (Kingfisher Red then), they said "the booking was made by Yatra, so we can not help!"
- they always promised to call back, but no one ever did!

I sent number of mails and got many automated replies :).. no one in person replied (to my knowledge).

Now... its been over 2 n half years now... and I recently came to know about this website, and thought I should try if this really works.

I've attached my itenary details, the booking number etc. I'm also including the same here:

Booking ID: KRDUJA
Booking Date: 21st Aug 2008
Flight details:
To: Air Deccan - [protected] - HYD - DEL - 22 Aug 2008
Fro: Air Deccan - [protected] - DEL - HYD - 24 Aug 2008
Payment Mode: Net Banking

Lets see if this has any effect on them, and they try to retain their customers!

Read full review of Yatra Online and 2 comments
View 0 more photos
Update by NeerajAgrawal
Aug 11, 2011 11:42 am EDT

Update: these guys are copying the same standard apology content over n over, but on one is actually taking care of the issue...

YATRA I HAVE NOT YET BEEN CONTACTED for this issue, I followed up on emails... no use... believe me I don't give up that easy.. i' would be a pain in ur back till the time you guys refund my money.. even if that makes me send legal notice to you guys...

Update by NeerajAgrawal
Jul 22, 2011 10:26 am EDT

Hi Yatra,

I did mail you two weeks back and have not received any update/call on the thread. Following is the autogenerated notificaiton I received. Why is we(customers) have to follow up 100 times for everything?
---------------------------
Dear Neeraj,

Thank you for contacting Yatra.com
We have received your inquiry and will be responding to you shortly.
Your Booking Request Reference Number is: 6719122.
We look forward to assisting you.

Sincerely,
Yatra Team
---------------------------

Thanks,
Neeraj

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Aug 12, 2011 11:38 am EDT

Dear Mr. Agrawal,

Thank you for contacting us at Yatra.com.
Please accept our sincere apologies for the inconvenience this may have caused. This is not the standard of service we at Yatra.com strive to achieve.
Our Customer Care Team would have contacted you regarding the above query and we hope they have been able to resolve your concerns. The refund for INR 3325 has been processed from our end and this would reflect in your account in the next 7 – 10 working days as communicated by our team. Please check with your bank to trace the credit details. Please view this as an isolated case and we look forward to keep assisting you with your future travel plans.
Best Regards,
Yatra Care

Y
Y
Yatra Team
, IN
Mar 21, 2011 8:05 am EDT

Hi Neeraj,

It's extremely distressful that you have to face delays. Thanks for bringing it to our attention now and don't worry now, we'll take care of it. You can write to us with your ref # at support@yatra.com

Thanks and regards,
Team Yatra.com

ComplaintsBoard
P
12:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online website fraud

I booked a ticket from Yatra.com but due to unforeseen reasons I had to get that canceled. I logged into the website and tried canceling following the process there. But on the last screen where user has to select the check box to cancel, I was unable to check that. I tried on all browsers and in couple of systems, but found the same issue.
The strange fraud which I could figure out was, just below they had written something like ' to cancel or amend the ticket call customer care'. If a user calls in their call centre then he/she has to pay 300 Rs. as cancellation charges against the 200 Rs. of website cancellation charges.

Damn sick. I have made more than 20 booking from Yatra and I couldn't even believe that they can ditch their loyal customers like this.

Read full review of Yatra Online and 2 comments
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Jan 17, 2011 11:35 am EST

Dear Mr Bhatia,

Request you to provide us your Yatra Reference number to enable us to investigate this case and respond to you. We are unable to view the reference details on the screenshot attached by you.
Should you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com

Best Regards
Yatra Care

Y
Y
yatracare
, IN
Jan 13, 2011 7:39 am EST

Dear Mr Bhatia

Thank you for contacting us!

We sincerely regret the inconvenience caused to you, however would like to bring into your notice that due to the system upgradations and other technical activities happeneing at the backend, the option of online cancellation would have been facing some issues. We have escalated this to our technology team and same has been rectified. We would request you to please provide us your booking reference details; and as a gesture of care, we will cancel the same as per online cancellation only.

We appreciate your patience and persistence in resolving the matter with us and look forward to keep assisting you with your future travel needs with Yatra.com.

Should you need any assistance in this regard, please advice at any point of time. We are pleased to serve you better.

Warm Regards
Gunjan Gupta

ComplaintsBoard
V
2:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online Wrongly collected payment

While trying to book rail tickets, I chose to pay by using my SBI Credit card no. [protected] & gave information about it. At the next step 6 on their website, following message flashed
'Step6 Booking Confirmation Details
Sorry, unfortunately there seems to be an error confirming your payment with your bank.'
Simultaneously, I received following message on my mobile phone from SBI Cards:
Transaction of Rs. 1, 228.00 made on Sbi Credit Card xx5781 at Yatra online Pvt Ltd on 5 Dec. 10. I have also complained to yatra.com. When i tried to send a copy of the above complaint on your E-mail ID: feedback.[protected]@ge.com I recd folwing feedback from Google
Delivery to the following recipient failed permanently:
feedback.[protected]@ge.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 No such user - psmtp (state 14).
I want to know how & where to register my complaint for refund of payment. VASUDEO PANSHIKAR -
SBI Credit Card No [protected]

Read full review of Yatra Online and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
Sep 21, 2011 10:21 am EDT

Dear Mr Panshikar,

Thank you for contacting us at Yatra.com.
We regret the inconvenience this may have caused. Our Customer care team had sent you an email requesting to send us the bank statement which reflected the amount of INR 1228 that was charged. Request you to send us the same incase it has not yet been reversed to your account.
If you require further assistance, please contact us at rail@yatra.com. A Yatra representative will be happy to help you.
Best Regards,
Yatra Team

ComplaintsBoard
J
12:24 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online yatra.com - a shame services!!! complaints - bad services

I booked the flight tickets for 3 persons(Joginder Kumar, Kirti Saini, Jigyanshu Saini) from Delhi to Chennai of 9th of Nov-2010. later due to some personal reasons I cancelled the flight tickets for two member only. But after cancellation what I saw that flight get rescheduled on date 25th of Nov for only person(Joginder Kumar) which was remaining after two person cancellation. This has happened because of the Yatra.com people. I called many times to them but they were not having any answer of flight reschedule. Initially they were agreed to book/reschedule my ticket on 9th again without any charges. But after that discussion they were not bothering me provide any updates on it. So after three days follow-ups with them nothing happened for my flight. So as I was while cancelling the flight on 4th Nov this flight was in need of flight tickets of 25th Nov. On yatra.com website it my tickets were showing for 9th Nov but on Indigo- flight website it was showing me on 25th of Nov. I also called to indigo customer care to check why this is showing on 25th nov then they suggested that it has been done from internet and you need to contact with your agent(yatra.com).But yatra.com customer care officers were not giving me any information as it was their mistake. Finally I cancelled that single flight ticket. The Worst thing which I found they were picking the phone and putting me on a long hold and disconnecting the calls without giving me any answer. This all gave me mental harassment and my rights of information.
From the internet I picked various locations office numbers and talked they said, it’s been booked from the internet so you need to speak to the customer care office only. So after having thousands Rupees calls to many offices in yatra.com nothing came in my hand and no reply from yatra.com. I also sent emails on [protected]@yatra.com they gave me Booking Request Reference Number is: 5422459. but nothing finally came from their side.

Please refer to the necessary details from yatra.com regarding this booking:-
Phone no of yatra customer care office: [protected], [protected]
Email communication id: [protected]@yatra.com,
yatra reference:- [protected]
PNR :P7V2EB

They called to return the money in 72hours but even after many days of cancellations they will not refund your money on flight cancellations. The worst services I ever seen into my flight booking history. If someone believe me, Please don’t ever go for Yatra.com. They are making fraud by rescheduling flights/making double cancellation charges and many more.. .doing harassment of the people. Specially they don’t care about the customer they don’t entertain customer once they get the money. This is really a harassment by them to the customer. I am already filled a consumer court case with them. if someone face the similar kind of issue then this will be helpful for you all. so be aware about the frauds of Yatra.com

Read full review of Yatra Online and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Nov 17, 2010 8:18 am EST

Dear Mr Kumar,

We apologise of the inconvenience faced by you during the above transaction. As requested by you, we have processed the refund on the bookings. As this is a netbanking case, the credit of Rs 8212 should reflect in your account within the next 7-10 working days. We would request you to contact your bank regarding the credit post the above mentioned period.

Should you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com

Best Regards
Yatra Care

Y
Y
Yatra Team
, IN
Nov 17, 2010 4:48 am EST

Dear Jogi_dav,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call [protected]

Thanks,

YatraCare

ComplaintsBoard
S
10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online malpractices by yatra.com

Worst customer service, yatra.com, no one to listen to you. .

Let me share my experience with booking a ticket with yatra.com and indian major in online ticket booking for airlines and holidays.

The worst part is. . . You pay for the tickets, your account is debited and you dont get a ticket. . . If you dont follow up, money never comes back. . . . . . And the money stays with them. As your account has already been debited, if you call customer care, (Usually 15 - 20 mins wait time, after i tried 4 times) they tell you that the money will be refunded back in 72 hours. Its been 2 weeks now and the money has not been refunded.

I do not have patience to call customer care again as its just too difficult to reach them, the phone number provided takes so long to reach to a customer care executive that one loses his temper. I am very frustrated now.

I booked an online ticket from hyderabad to delhi for rs. 16, 485 after i made the payment through online netbanking. I got a message that - booking failure - your account has been debited but the ticket is not booked. . . Just read that statement again. . . Who in this world can do that ? So easily they say something like this. So let me continue. Frustrated to see that message i called up customer care and after approx 10 mins of wait i was able to reach a person. Agent says - sorry sir, your ticket is not confirmed, money will be refunded back in 72 hours. I knew this was not going to happen and i did not wanted my 16k to get stuck with them. So they asked me if i pay extra i can get another ticket through chennai. I was stuck and i could not do anything. So i agreed to pay another 3400 for a confirmed ticket. So i ended up paying around rs 20, 000 for 2 tickets which usually cost rs 10, 000 on any normal day.

This is really horrible service. . . After all the calcuation, i was liable for a refund of rs 1485. I am still waiting for a refund of rs 1485. Which was promised that it will be credited within 3 days, its been 2 weeks and its still not credited.

I have already tried calling them 7 times today but i am unable to find a resolution, at last i have to write this compliant here. . So frustrated i am.

Beware people, if you too dont want to see an e - mail like one i have attached, better to stay away from yatra.com

Details:

Booking reference number - [protected]
Hyderabad to delhi - 23rd oct, 2010

Read full review of Yatra Online and 2 comments
View 0 more photos
Update by Shivag
Dec 13, 2011 3:28 pm EST

Great ... it just takes 2 mins to respond by saying Sorry--- look at the number of complains that you still have... STOP Advertisements and start giving cusotmer service before anything else...ENOUGH IS ENOUGH !

Update by Shivag
Dec 22, 2010 8:02 am EST

Thank you for your response, I just called up to confirm, I was able to reach customer care executive in 3 mins 22 seconds. This is better than earlier wait time of 10 minutes minimum. I hope this will be improved further to reach the highest level of quality.

I appreciate your follow up, although after 1 month, but its fine. I hope you will do more and improve your quality.

Good Luck to you and your team.

Update by Shivag
Nov 17, 2010 3:50 pm EST

Thank you very much for the follow up, I received my Money. But only by responding online it does not solve the problem, I had to go through so much of Mental tension because of this.

I tried calling your phone number almost 15 times each time I had to wait 10-15 mins. Please WRITE DOWN what steps you have taken to SOLVE that ? There are many other customers like me. Today also if I call your India number one has to wait 10-15 mins.

I am still highly unsatisfied and frustrated. If you really want me to cool down. Tell me what STEPS you have taken to ensure that the wait time on the phone reduces from you regular 15 mins wait time till you reach a customer care executive.

MY PROBLEM IS STILL UNSOLVED.

THANK you for your co-operation and refund 1485 Rupess, this doesnt matter anything..

Its about VALUES and FAIR BUSINESS PRACTICES.

Its about FRUSTRATION a customer has to go through each time he calls your phone number.

Looking forward for your plan to solve the wait time on phone. Please dont respond back by saying " WE have taken appropriate steps to solve this. Let me know when you resolve this, I will check at my end. And Then this ISSUE or COMPLAIN WILL BE CLOSED.

I REPEAT - MY PROBLEM IS STILL UN-SOLVED ! Period !

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Jan 06, 2011 7:06 am EST

Dear Customer,

Thank you for your appreciation, we are extremely sorry for the inconvenience caused to you before. We assure you full satisfaction with our services in the near future.

Thanks,
YatraCare

Y
Y
Yatra Team
, IN
Nov 17, 2010 4:48 am EST

Dear Shivag,

We are extremely sorry for the inconvenience caused. We are looking into this matter & your query has been forwarded to the concerned department. We will respond back to you within 24 hours. Thank you for your patience. For immediate support, please call [protected]

Thanks,

YatraCare

ComplaintsBoard
A
10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online (fqm42rvuvo) international flights - customer service - complaint

FQM42RVUVO) International Flights - Customer Service - Complaint
Dear Sir,

The refund promised has not been received yet and more than 2 and a half years have elapsed. If yatra.com is on verge of bankruptcy please let me know so that I can take suitable action
Dear Mr.

Greetings from Yatra.com!

This is in regards with your booking under Yatra reference number: O2AMSVC.

As per your e mail we would like to inform you that we have checked with the concerned department related with your booking.

May we please to inform you that we have forwarded a request to the concern department for the same as cash back is already under process. We have to investigate the same with the concern department and will confirm you also about the process status.

If you require any further details then please send us an e mail or give us a call at the below mentioned numbers as we will be glad to assist you.

Thanks with Regards,
Sumit Mathur
Travel Consultant - Yatra International Team

B-21, Infocity Phase -1,
Near Hero Honda Chowk,
Sector-34, Gurgaon-122001
Landline : [protected]
Call centre no : [protected] (for all networks)
[protected] (for BSNL/MTNL)
Fax: [protected], 3040798
Email: [protected]@yatra.com
Visit us: www.yatra.com

-----Original Message-----
From: AMAL KUMAR ([protected]@yahoo.co.uk)
Date: Friday, May 02, 2008 12:45 PM
To: International OB Flight Service ([protected]@yatraonline.com)
Subject: (FQM42RVUVO) International Flights - Customer Service - Complaint

Enter your Yatra Ref number = O2AMSVC
Interaction Type: = International Flights
Interaction Subtype: = Customer Service
Request Type : = Complaint
Questions/Comments= I had booked a return ticket to London from Delhi in March with Reference No. O2AMSVC. I booked the ticket online and I have already completed my journey.

I was supposed to get the cash back of Rs. 5000 which yatra.com promised to credit in my credit card account within 30 days but almost 45 days have elapsed and no credit has been made to my account so far. I called your customer care last week and they again made a false promise that it will be transferred in 4-5 days but till date no credit has been made. I am sorry to say that it is the credibility of your reputed travel agency on stake and I am very much pained to write this. I hope you will credit the amount within next few days or else I will think of other redressal mechanism.

Yours truly

Amal Kumar

Read full review of Yatra Online and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
Y
Y
Yatra Team
, IN
Sep 21, 2011 10:22 am EDT

Dear Mr Kumar,

Thank you for contacting us at Yatra.com.
We apologize for the inconvenience you have faced in this regard. We have processed the refund of INR 5000 on 20th Oct, 2010. We would request you to get in touch with your bank for the credit amount.
Should you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com
Best Regards,
Yatra Team

Y
Y
Yatra.Com
, IN
Oct 18, 2010 8:23 am EDT

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you.

Please note that the refund has been processed.

Please feel free to contact me in case of any queries.

Regards,
Yatra Care

ComplaintsBoard
J
2:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online harrasment caused by yatra.com

I might not booked the ticket with Yatra.com if I just search for complaints against them. I have very bad experience with them. I booked a ticket to India, via Heathrow London. Which requires a valid transit visa. I was never told at the time of Booking. Once paymetn is made they come to their level and asked me to have the Transit visa.

I strongly recommend not to go with Yatra.com even if the tickets are free. You will never know from where they pick your pocket.

DONT GIVE YOUR PERSONAL INFORMATION LIKE CREDIT/DEBIT CARD NUMBER ETC

Read full review of Yatra Online and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
Sep 21, 2011 10:24 am EDT

Dear Customer,
Thank you for writing to us!
We truly apologize for the late response and inconvenience faced by you on your travel to India via London. Omissions on our part, if any, have been completely unintentional. Please treat this as an isolated case and we look forward to keep assisting you with your future travel needs.
Should you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com
Best Regards,
Yatra Team

ComplaintsBoard
N
12:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online malpractises - duping your money - dont go for their partial payment service

I am Naveen Dhar, a Security Consultant based out of New York City and recently I booked an international ticket from New Delhi to New York and return from yatra.com on 26 july 2010 for myself and my wife, they have this partial payment scheme and i paid the first installment through my credit card, their e-mail to me said i can pay my dues till 13 Dec. 2010 and i was like ok i will pay in time. Suddenly on 19 Sept. 2010, i get an e-mail saying if i dont pay my dues by 29 sept. my booking will be cancelled.

I asked my wife to clarify and called myself as well and they said i am good if i pay by 1 Nov. 2010, finally frustrated by this confusion i sent an e-mail to them and over the call as well told the support that they should charge the remaining balance to my credit card and send me the tickets on time.

Now today, 30 sept. 12 am i got an e-mail saying since i didnt pay the dues on time, my reservation has been cancelled and my revious installment of Rs. 28000/- (about 600$) will not be refunded as i didnt pay on time.

This is the worst customer service i have ever seen in my life where the customer support is saying please charge the money to avoid the confusion and the customer support waits till the case is messed and the time is over as per their internal records to take all your previous paid money.

This is plain fraud, i have to say it bluntly.

I have all in documented proof in pdf formats if somebody is eager to read it in detail.

Read full review of Yatra Online and 1 comment
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra.Com
, IN
Sep 30, 2010 3:01 am EDT

Dear Mr. Dhar,

Please accept my sincere apologies for the inconvenience caused to you.

As discussed, the etickets have been emailed to you.

Please feel free to contact us in case of any queries.

Regards,
Yatra Care

ComplaintsBoard
S
6:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Yatra Online beware of scam by subash international/yatra - katra

Beware of SCAM by Subash International/Yatra - Katra

Hotel Booking was made for Room with Double bed so that 2 Adults and Kids can stay. This was categorically specified multiple times to Yatra's Agent - Reena Mishra. On arrival at the hotel Subhash International - Katra to our utter surprise the room had only single Bed. On contacting Hotel front desk not only they were rude but at same time denied to even listen to us and said that all 4 of us will have to sleep in the single Bed. Yatra regional representative Asim was contacted and we were suggested not to stay at the hotel. No check-in process was done by us at the hotel. Yatra customer support has been contacted for us to get refund and its now 2 months after our visit and forget about refund.. yatra does not have even courtsey to acknowledge that they goofed up and Yatra even plans to dispute with the hotel and get us a refund.

BEWARE of SUBHASH INTERNATIONAL - KATRA and we would recommend avoid staying there and absolutely not to do any sorts of business - may it be a hotel or airlines or any...as it is our hard earned money and we cannot let cheats like Yatra have it with no services provided to the customers.

Read full review of Yatra Online and 1 comment
Update by sam8599
Nov 17, 2010 11:10 am EST

Yatra Care,

We have called "[protected]" more than 10 times, written email to "support@yatra.com" 7 times and it seems all represenatitves at Yatra are more than CEO of the company. We are yet to receive a solution and our money back.

Yatra Booking Reference : YT4693047
Yatra Agent Name : Ibm Reena Mishra
Yatra Booking Date : 05 JUN 2010
Yatra Voucher No. : A-120024
Yatra Voucher Date : 10 JUN 2010

Lets see its Nov 17th and now what yatra care does.

Thanks

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
Y
Y
Yatra Team
, IN
Nov 17, 2010 8:15 am EST

Dear Customer,

We would request you to provide us your Yatra reference number to enable us to investigate this case and respond to your query.

Should you require any further assistance, please call us on [protected] or alternatively write to support@yatra.com

Best Regards
Yatra Care

ComplaintsBoard
P
8:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yatra Online dus ka dum offer scam

I had booked an international ticket by Yatra.com even thouh the price of the ticket was a little bit higher than the price from the airlines webiste keeping in mind their Dus ka dum offer under which they give 10 free tickets for domestic travel.

After a long followup (here long means 100s of minutes & atleast 20 phone calls) the company tells me that the tickets are not available for the dates I want to fly. They want to give me the tickets 3 days before my planned date. I was pretty pissed off.

So just to check he was not fooling around with me, I called them again in 5 min and told them the new dates (the ones for which they had told me that the seats are available) and then they told me that even those dates were not available and told me again the dates for 3 days ahead of my planned new travel dates. So it is a scam and they are not giving any free tickets.

Ultimately all the free tickets are a waste. Beware of and kind of offers from yatra.com

Read full review of Yatra Online
Hide full review
ComplaintsBoard
L
5:17 am EDT

Yatra Online misbehavior & mischief activities done by the jawans

I am a regular passenger of 2423 & 2424 Rajdhani Exp. from Ghy to New Delhi & Rrturn for my business purpose. Rajdhani is said to be the executive class train of Indian Railway, but I feel ashamed to say the same. Ministry of Railway should stop branding it as the executive class train or do the ground duty to make it executive class so that we feel proud of it.

The shame to the Indian Railway was brought by none other than our own Army Jawans who are allowed to travel in this travel on their warrants. They are not supposed to board the train if they dont know the atticates & manners of a civilised citizen of India. I personally request the Minister of Railway & Chief of Army to travel in this train and find out the misbehaviour & Mischief activities done by the jawans.

I want to know from Ministry of Railway whether consumption of Alcohol is allowed on the train or not. If not than how Army Jawans are allowed to do so and no railway staff bothers to stop them.

I hope Ministry of railway will not let down me nor my nation in making Rajdhani Express an EXECUTIVE CLASS train of Indian Railway.

Read full review of Yatra Online
Hide full review
ComplaintsBoard
B
7:23 am EDT

Yatra Online it has been about two months since I have been calling their offices for a refund, but they just keep procrastinating it

I have booked my return ticket from bangalore to delhi. Due to some reason I first had to postpone it and then finally canceled it. It has been about two months since I have been calling their offices for a refund, but they just keep procrastinating it. They always say that it would be credited into my account within a period of two/three days. But alas the payment never comes.

They should either tell me a definite date by which the payment can be credited or keep their word. Even though I am a regular traveler and have always booked my tickets through their site wether railways or air, I have stopped using their services since.

Read full review of Yatra Online
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Yatra Online customer service

Phone numbers

1860 200 0800 1860 200 0500 More phone numbers

Website

www.yatra.com

Most discussed Yatra Online complaints

unable to reschedule flight
1
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Yatra Online?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Yatra Online Customer Service. Initial Yatra Online complaints should be directed to their team directly. You can find contact details for Yatra Online above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Yatra Online. Discuss the issues you have had with Yatra Online and work with their customer service team to find a resolution.