Yatra.com / malpractices by yatra.com
Worst customer service, yatra.com, no one to listen to you. .
Let me share my experience with booking a ticket with yatra.com and indian major in online ticket booking for airlines and holidays.
The worst part is. . . You pay for the tickets, your account is debited and you dont get a ticket. . . If you dont follow up, money never comes back. . . . . . And the money stays with them. As your account has already been debited, if you call customer care, (Usually 15 - 20 mins wait time, after i tried 4 times) they tell you that the money will be refunded back in 72 hours. Its been 2 weeks now and the money has not been refunded.
I do not have patience to call customer care again as its just too difficult to reach them, the phone number provided takes so long to reach to a customer care executive that one loses his temper. I am very frustrated now.
I booked an online ticket from hyderabad to delhi for rs. 16, 485 after i made the payment through online netbanking. I got a message that - booking failure - your account has been debited but the ticket is not booked. . . Just read that statement again. . . Who in this world can do that ?? So easily they say something like this. So let me continue. Frustrated to see that message i called up customer care and after approx 10 mins of wait i was able to reach a person. Agent says - sorry sir, your ticket is not confirmed, money will be refunded back in 72 hours. I knew this was not going to happen and i did not wanted my 16k to get stuck with them. So they asked me if i pay extra i can get another ticket through chennai. I was stuck and i could not do anything. So i agreed to pay another 3400 for a confirmed ticket. So i ended up paying around rs 20, 000 for 2 tickets which usually cost rs 10, 000 on any normal day.
This is really horrible service. . . After all the calcuation, i was liable for a refund of rs 1485. I am still waiting for a refund of rs 1485. Which was promised that it will be credited within 3 days, its been 2 weeks and its still not credited.
I have already tried calling them 7 times today but i am unable to find a resolution, at last i have to write this compliant here. . So frustrated i am.
Beware people, if you too dont want to see an e - mail like one i have attached, better to stay away from yatra.com
Booking reference number - [protected]
Hyderabad to delhi - 23rd oct, 2010
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