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Yanwen / item not being shipped

1 Lantian Rd, HuaQiang Bei, Futian Qu, Shenzhen Shi, Guangdong Sheng, China, 518031, Shenzen, Australia
Contact information:

I order a mobile phone from home.dx.com or deals xtreme almost a month ago and on the website it said my product should arrive within 7-10 days. I went onto the yanwen website after a little over a week and the item said it had been dispatched out to melbourne on the 7-1-2019. It is not the 21-1-2019 and that description is yet to change. According to yanwen, my parcel has been shipped and is still being shipped for the last 14 days or 10 working days. I would like to know where it is (if I haven't been scammed that is) and how long it will take to arrive as I need it urgently. Also, if I have been scammed or the product just simply doesn't arrive, is there any way I can get a refund??? I have tried calling their service number but I have been met with "this number is not in service" every time I called.

Yanwen

Et
Jan 21, 2019

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