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Yankee Candle / warning! car freshner destroys any finish

1 FL, United States Review updated:

The Yankee Candle car air fresheners destroy the finish of anything it comes in contact with.
There is NO Warning on their product, there is NO Warning on the packaging !!!
DO NOT BUY Yankee Products unless you do so at your own risk-- the company has not responded to my correspondence with them, I guess they feel if the ignore the complaint it will go away...

Ba
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Comments

  • Mg
      9th of Jul, 2009
    0 Votes

    I had the same thing happen, here's what I got back.

    Thank you for writing to us today with your concerns. Please accept our sincerest apologies for the experience you had with our product. We would be happy to replace it for you if you would like.

    Regarding the damages, we do recommend contacting your renter's/home owner's insurance. If you do wish to pursue this matter further, we will need documentation in the following forms:

    1) written documentation of the event

    2) photographs of the damage

    3) return of our product

    4) written estimates for repairs


    Please send this information to:

    Yankee Candle Company

    Consumer Affairs

    Attn: Melissa Seymour

    PO Box 110

    South Deerfield, MA 01373

  • Lb
      16th of Jul, 2009
    +1 Votes

    This happened to me yesterday, July 15, 2009. The thing dripped all the way down my console. I have big black marks on my slate gray finish.

    PISSED BIG TIME!!!

  • Bd
      19th of Jul, 2009
    0 Votes

    The same thing happened to me. I also have black marks down my silver console. I threw the gel freshener out immediately because I didn't want it melting onto anything else (especially my skin!).

  • Cr
      7th of Sep, 2009
    +1 Votes

    I just paid $200 plus to get the console repaird on my Lexus RX.
    This happened to me mid August 2009 and if I don't hear from them, I will be filing a complaint with the BBB and then following with a suit... their product is causing damage and they need to be held responsible.
    I would suggest you too file a complaint with the BBB if you do not get compensation. Good Luck!

  • Ol
      27th of Apr, 2010
    +1 Votes

    Same thing happpened to my New ford Edge SUV! I am not happy!

  • Cm
      15th of May, 2010
    0 Votes

    Justs happened to me this week. Their car freshener came in contact with my console and ate the silver finish and wrinkled it like a prune! Now my beautiful Nissan looks like junk! I'm getting the documentation together and sending it to them and filing a complaint with the BBB as everyone has said. We need to all stand together on this one! Thanks for the advice!

  • Am
      24th of May, 2010
    +1 Votes

    Thank Goodness I aimed the car freshener down towards the carpet when I sprayed it. Some of it did get on the center console and left spots all over it my first new car of only 6 months old. The container also leaks all over the place so be careful and if you have one put it where nothing else can be ruined. JUNKY Product. Definitely should be a warning on it about removing finishes! Actually should be taken off the market.

  • Ea
      15th of Jun, 2010
    0 Votes

    same thing to me with the air fresh on the go!!!

  • Tu
      11th of Sep, 2010
    +1 Votes

    Just happened to me. I sprayed the air freshener in the air and some of the mist fell back down on my brand new console. Upon wiping it off I noticed it not only removed the wet spots but also removed the finish leaving pit marks wherever the mist landed. There is no warning on package about coming in contact with car plastics. Needless to say I am fit to be tied. You could bet Yankee will hear about this and I wont stop until it is resolved. Too bad I didn't read this complaint site first. Who knew!

  • Cl
      15th of Aug, 2011
    +3 Votes

    Yankee candles paid for the damage!
    Further to my post 47 days ago. I emailed YK. Th ey asked for photos and 2 estimates, which i sent. 1 week later i recieved a cheque to cover the full cost of the repair. Plus a £25 voucher to buy some more YK products!!!

  • Sh
      16th of Oct, 2011
    0 Votes

    The YC gel car air freshener melted and took the finish off my CD player. I let it go for months, then I got pissed. After seeing them still available, with no warning, I tell everyone that will listen not to buy them. Everytime I get in my Jeep, I see that flaw and missing paint. Pictures are not a problem. Those imperfections are.

  • Ro
      15th of Mar, 2014
    +1 Votes

    Today, Same thing happened to my new car Accura RDX with this yankee on the go travel spray.I got stains on my silver console

  • Ha
      11th of Oct, 2014
    0 Votes

    Same thing happened to me. I have been taking care of my car like a baby. And that Yankee candle air freshner came in contact with the surface where the shift knob is. The surface bubbled and wrinkled and I'm so pissed. I just took my car back to toyota store and I got an estimate of 490 bucks to replace the part. WTF. I will never buy any Yankee product anymore and will tell everyone about it.

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