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Yamaha Vega Disk / Plate Registration

1 Philippines

I bought my Yamaha Vega Disk a month ago and as per agent who explained everything, plate registration will take 1 1/2 months. Last November 15, 2010 was my first monthly payment and just a week ago I visited my motor dealer's office here in San Rafael, Montalban for oil change and chain adjustment as part of it's warranty coverage. Part of this, I followed up the status of my plate registration processing with them. I just reminded them that this coming end of November will be the 1 1/2 months' old of my motorcycle purchased so I asked for an update and possibility if I could get my plate registration towards the end of the month. To my surprise, they changed their statement and rather told me that: "Ay sir 2-3 months po yung rehistro, Richard di mo ba sinabi kay Sir na 2-3 months talaga yun." I don't want to create a sarcastic rebuttal so I just told them that, "pinanghahawakan ko lang ang sinabi nyo". Six (6) days before end of November 2010, I'm hoping that they'll keep their words true from their hearts. Otherwise, I will return this motor to them. You know what Yamaha Philippines, you have this waiver form that you presented to your buyer that if we'll be caught in the road by police officers (for plate registration status), dealer will not be liable on it. Inasmuch as I would like to use my motor as means of transportation to my work place, I wouldn't dare to do it because I am afraid of the law. With this, I think it's VERY VERY UNREASONABLE FROM YOUR DEALER'S END TO SAY TO EACH CUSTOMERS THAT PLATE REGISTRATION WILL TAKE PLACE 2-3 MONTHS. THIS IS YOUR JOB AND AS PART OF YOUR BUSINESS ETHICS TOWARDS EVERY SINGLE CLIENT, YOU SHOULD MAINTAIN A RESPONSIBLE AND GOOD CUSTOMER SERVICE RELATIONSHIP. KALOKOHAN NA TUMAGAL NG 2-3 BUWAN NA PAGPAPAREHISTRO PARA LANG SA MOTOR. KATAMARAN YAN! Don't make any excuses!!! - Ramil, Burgos, Montalban ([protected])

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