Here is the problem: a Yahoo search for "VA Hospital Salt Lake City" will give an incorrect phone number, an incorrect address and incorrect contact information. If you enter a Yahoo search for "VA Salt Lake City Healthcare System," the first listing is the correct one. This is the listing that should appear after the searcher types, "VA Hospital Salt Lake City." Even though we now call ourselves, "George E. Wahlen U.S. Department of Veterans Affairs VA Salt Lake City Healthcare System," people still search for us under "hospital."
Yahoo is guilty of poor customer service because they will not change the incorrect listing. In April 2007, I notified Yahoo about the incorrect listing by e-mail. I have received several e-mails from Yahoo about the problem. Finally, I was told to submit the correct information to firstname.lastname@example.org and yellowpages.com. I followed Yahoo's instructions and submitted the information as required. There has been no change. I have been trying since April 2007 to get the Yahoo listing changed to the correct information. No one will change the incorrect listing. There was a similar problem with a Google listing. I notified Google and they corrected it immediately. I have no confidence in Yahoo and very little hope that they will ever do anything to correct this problem. Thank you for letting me tell you about the problem.