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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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A
4:08 pm EDT

Yahoo! no spam control protection!

I have been a Yahoo user since 1998. And I think it sucks how you have turned your spam protection off and have refused to offer us users any other protection, in spite of our many complaints.

Just wanted you know I have rejoined your competitor and I have spam control protection and more. I'm so much happier now.

Thanks for being an absolute jerk Yahoo!

A. W. St. Clair

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6:11 pm EDT

Yahoo! mercedes benz / daimler advertising in yahoo.com and via other partners

Mercedes Benz / Daimler are selling hidden the engine defects worldwide, causing accidents and deaths :

https://drive.google.com/open?id=1pj37GDOjJy-9j65ehVE6fwrNuwa9RgZY

https://drive.google.com/open?id=19K_wXryDVHrWQOOk7vtEzePSUFGXi6NW

https://drive.google.com/open?id=1qgoPiCRyL2MmDfpRF4KXa7RzgtAjGnZq

https://drive.google.com/open?id=1L6eEGv0Uqn62RTRYFTYpFNBCwbUVPgTN

https://drive.google.com/open?id=17c7_wSw03sS_sW0e75aHLOYw57rgnaiQ

Mercedes is conducting false advertising with hidden dangers - yahoo becomes an accomplice to this falsehood advertising . Many vehicles have shut off on the highway causing near disaster or have caused deaths. My case was similar on the highway. Further Mercedes and Daimler who usually deny everything are one of the biggest corruption practitioner on earth and are also closely linked with Former PM Najib of Malaysia :

https://drive.google.com/open?id=0B7Pr3c_jt2ygMWdLckFzbnN6SklWU0hYcUZmUjRBWW00cF9V

while these dangers have been addressed in the USA by the Judge and recalled in the whole of USA, Mercedes and Daimler are still cheating people in Malaysia and other Asean countries in relation to the same defects "timing chain. sprocket, shaft, tensioner" in other vehicle mercedes benz models.

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A
2:53 pm EDT

Yahoo! can't open because of security code

I am asif, my yahoo account is [protected]@yahoo.com, I don't understand why I can't open my account. My another yahoo already can't open so... Alll is problem... Please remove the security what so ever... I can't open... Or... You can link with my another gmail account. [protected]@gmail.com, or my number. [protected]... Please... My actually account is link with my face book account... I want to open my old yahoo, but never can access... Please help... Help user yahoo, also can't help me anymore... Please...

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5:49 am EDT

Yahoo! yahoo mail

I tried to recover my yahoo mail because my phone number it's lost from 2 years and I don't know my password from that time and I just changed my phone and acc is lost. I called your helping customer service and they asked me for 50 pounds charge for recover. That supposed to help a customer not charging a huge amount for your private account wich you using from more than 15 years. I want you to do something to help me very urgent all my datas from bank and work plus rest of other accounts are saved there! this is so unfair!
[protected]@yahoo.com is my acc
[protected]. if you can help and contact me you will save my private datas. I need that the most! Thanks.

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10:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! longtime customer of your news and homepage

Yahoo,
I have been a longtime user of your Home Page and news platform. The vast amount of news covering different events is what has always kept me as a customer/viewer.

However, since 2016 your content has changed for the worse. The news content you posted on your home page and news feeds went from APOLITICAL/balanced to extremely liberal and left leaning.

This change of content and biased viewpoint is very disappointing. If politically opinionated articles continue to be posted on Yahoo.Com could you please cover all viewpoints. It often seems like Yahoo is a proxy for the Democratic National Committee.

A Concerned Customer

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8:20 am EDT

Yahoo! yahoo news

So tired of incomplete stories! Please hire competent Editors to review the stories before they are released, and someone to review the articles on the website to make sure the article is correct, complete, and as accurate as possible.
Re: Black man choked by Officer after taking his sister to prom. 5/10/18.
Review this story and its reviews... all negative because of a poorly executed article. You need to apologize to your faithful readers

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JKWilliams
JKWilliams
, US
May 12, 2018 12:05 am EDT

Yahoo is a liberal rag aimed at 7th graders. It is an important part of their Marxist indoctrination program. Nothing new, btw. We had a magazine "Junior Scholastic" handed out to 7th graders in our public school in 1963! It had the same "slanted" liberal BS.

So, like, it took you this long to figure this out? Please stay out of the voting booth.

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L
1:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! mails

I don't want to receive any of thoses e-mails.
Each time I unsubscribe, thoses mails come back. This is just not tolerable. If you propose an unsubscribe service than take it into account! I really don't care about your advertisements and the more you send the less I'm gonna buy so delete my mail adresse ans forget me! Forever! I'm fed up with that kind of practices. This is not commercial at all this is about annoying people
So please proceed to my request for all that kind of emails, see photos in attachment

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Pissed off at yahoo
, US
May 12, 2018 10:07 pm EDT

The reason they come back is that your showing them that there is a real person behind who they are sending too. Its what they want you to do. NEVER EVER OPEN EMAILS THAT YOU DON'T KNOW THE SENDER!

L
Author of the review
L
Lea Vincent
, FR
May 13, 2018 6:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Good to know! Thanks!

ComplaintsBoard
J
4:19 pm EDT

Yahoo! customer service abuse

So I called 2 days ago regarding a different problem and a Yahoo Costumer Service Employee named "Ricky" tried to help me with my problem and told me that I had to wait for 24 hours to fix my problem so I did, after waiting for 24 hours I called again and wanted my call to transfer to Ricky after I got transferred Ricky told me to give him a little more time so that he can fix my problem and he will call later again to fix it so I waited and called back and one of the employees told me that Ricky had already left, which I thought was rude and no help at all was given to me, today May 10, 2018, I called again and made my transfer to Ricky and he told me that he can't fix my problem without me paying USD 100 and I told them I can't for security purposes, after that I asked him why I need to pay 100 usd, he didn't give me an answer he was only pushing that it is refundable so I declined, then he dropped the call and I called again and wanting to be transferred to a manager or someone higher, the employee that I talked to transferred me back to Ricky, I asked him why he dropped the call he said "That was my mistake, I apologize" I said "Okay, transfer me to one of your managers" he told me that he can't and I asked why he told me that my reason for calling is not a valid reason and I asked him "Bad Customer Service isn't a valid reason?" he said "Yes" and so I laughed and asked him "So basically you're denying me access to one of your managers?" he then proceeded to say "Yes, by the way you laugh like a dog you "Mother[censored]er" don't call again. I just wanted to talk to a supervisor or a manager and that was taken away from me.

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10:33 am EDT

Yahoo! yahoo email

I can't open the files attachment in my yahoo emails. This problem has occurred in the past few days; I am using the latest Firefox browser. I never had this problem before with yahoo email for over 20 years! I relay a lot on yahoo email for personal communication at home. This is very frustrating. I greatly appreciate assistance in resolving this problem soonest.

Regards,

Read full review of Yahoo! and 2 comments
Update by nadir dahwa
May 10, 2018 10:37 am EDT

The complaint not resolved. Please help.

Thanks,

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VincentJoseph Christian-christie
, US
May 11, 2018 12:22 pm EDT

Today at 12.00pm till 2.00pm, the page YAHOO! SIGN IN is going on continuously; but the next page is not displayed.

Again, at night (9.30pm) the same happened... the page YAHOO! SIGN IN is going on continuously; but the next page is not displayed.

Please do the needful.

Thank you, Sir.

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Brittney Galvan
, US
May 11, 2018 12:37 am EDT

Every time I delete all my emails they go right back to my inbox. I did it like six times already and they still come back. Most of them is nothing but scams I am tired of getting getting them. Plz fix it.

ComplaintsBoard
E
7:54 pm EDT

Yahoo! you having access to my phone in order to send pictures

I do not see why you need to have access to my phone for me to post an email with pictures I do not trust your company far enough to have access to inside my phone when I Bank off of it you cannot keep yourselves from being hacked how are you going to keep my phone from being hacked once you've been hacked you can call me even [protected] if anybody gives a damn t really explain

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11:00 am EDT

Yahoo! advertising by fraudulent investment companies.

A news item on yahoo during april 2018 dealing with investment in crypto currencies, that aired on tv [dragons den ] to show how good it is to do this type of business, within this article was a paid advert promoting cryptopoint.com this turned out to be a fraudulent operation with me losing money that was stolen by this company. I feel that yahoo made money out of this paid advert, so yahoo is responsible for loses made by investors who were conned by this ad. Was this company vetted? or does yahoo sell advertising to all and anyone, without any checks

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Richard Hord
, US
May 11, 2018 12:08 am EDT

same fake news/advertorial attributed to Shark Tank in Australia. What is Yahoo doing about taking this story down? Steer clear everyone!

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10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! web news article - rental property trashed by 50 youths in out of control party

Please stop fueling racism in our country, this is not America. The story should have described the illegal crashing of the party by youths...not African youths or African boys!
In case you're wondering I'm not African either..just appalled at your news articles and the blatant unneeded racism.

Quotes:

‘Extensive damage was caused during a violent, out of control party crashed by dozens of African youths'

"They were spitting on her car and then I was checking something and the African boys said ‘Hey b****, f*** you, " neighbour Naz Baliker recalled.

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8:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! "news" feed on homepage

The content that pops up on my homepage is offensive. There is a so-called article titled: "The Humanitarian Worker Contemplating Group Sex." Why would you put this "article" on the homepage? I assume people of all ages are exposed to it. I'm getting close to getting rid of yahoo altogether and making something else my home page and using some other email service.

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4:31 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Yahoo! - wowmall watch purchase scam

Dear Manager, I'm a victim of a watch purchase scam on the Yahoo Ads by Wowmall. I ordered a S$79 watch online on 19/4/18 and received a dummy watch on 24/4/18 that is not working . They only accept COD and claimed to offer 15 days refund. I contacted them for a refund but they did not reply. I hope Yahoo can alert the general public on such scam and...

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2:01 pm EDT

Yahoo! yahoo main page

I'll no longer use Yahoo a a source of news. Yahoo has WAY too many dummy links to the same partial news story to the one I selected, then breaks the story into 7, 8 or more additional pages to read the full story (which is usually "alleged" or "reported").

As Director of Information Technology for my employer, I'll will also blocking Yahoo access by any of our 2500+ employees.

Finally, I will tell as many of my peers and friends to do the same.

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11:17 am EDT

Yahoo! main page

The incident took place on May 5, 2018I had just logged onto the webpage and hadn't been there for more than a few moments, when I get redirected to a page that told me that my Adobe Flash Player was out of date and needed to be updated. Now, since I have Microsoft Edge, my Adobe flash player is included and updated automatically. This alerted me that this was a scam and the fact that my antivirus caught it too. This has happened numerous times and with many other people (with different pop-ups) and Yahoo doesn't care.

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6:43 am EDT

Yahoo! mail

My mail is not working and there is no way I can contact you to help me. I am quite angry by now. You are wasting my time. I have tried all the 'simple' solutions your help site comes up with and I am not the problem.
Please let me know how to forward all the mails to my 3 yahoo mailaccounts to a new mailaccount that is not a yahoo one. Thank you!

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3:41 pm EDT

Yahoo! yahoo adverts

One of the adverts appearing at random at the top of the Inbox list is one which advertises a reputedly criminal Bitcoin scam, to which unwitting surfers have apparently lost many £millions.

The advert is entitled BooksWays 'Why Dragons' Den Has Been Cancelled' although the titles morph across a variety of versions. The advert links to:
http://topfinancedaily2018.com/r/uk/dd-dr/indexb.php?utm_ad=34203853889&utm_campid=&sig=MTUyNTM3Nzc1Nw%3D%3D.xN6hbGVoTqcZ8lH2iuxKYXSKg7o%3D&sxid=7qw55734p7uu

which is apparently a totally fictitious advert purporting to be a news article relating the massive profits available and enticing your customers to pay £250. It's doubtful that they will see the money again.

I refer you to media exposures of the scam:

https://www.mirror.co.uk/tech/bitcoin-scam-website-using-dragons-12350545

https://twitter.com/dragonjones/status/980044092540358656?lang=en

https://www.youtube.com/watch?v=COM-0_ebRlc

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12:34 pm EDT

Yahoo! yahoo news page

Your Trump resistance is pathetic. How many times have you posted a positive news feed about our president? Your refusal to even touch on any of Hillary Clinton's misdeeds let alone the way Bernie Sanders got screwed by the Clinton machine is disgusting. You delight in belittling our president every chance you get. Hey geniuses, if our president succeeds so does our country! You could care less about our country succeeding it is overshadowed by your hate for this president. You are pathetic.

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7:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo mail

you need to do something to block the Britcoin Spam, it's never ending and i cant stop it at my end... your email service is now rubbish, i'll give you a few more weeks and then switch to Talk Talk. net.

your email is only for sending messages too and fro, you've made the service too complicated with annoying Apps and spam adverts...if i was Yahoo i would strip it all back to basic email only... it's now very annoying.

i have no idea why you have links to News, films and social media, in your email area, it shouldn't be there but in a separate area, you're email service isn't safe to use

you made a big mistake expanding it...after all, it's just for emails only

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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