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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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K
5:45 pm EDT

Yahoo! email

I have been getting in upwards of 5 w-mails per day that are OBVIOUS spam and highly offensive. They all have "?" or other special characters in the subject line. They also have offensive words in the subject line with a letter or two replaces. It appears that the majority of them are offering sex and nude pictures from various people.

My question - what has happened to your filrering system that used to keep this trash out of my mailbox?

I will continue to mark them as trash/spam in hopes that your system will finally start catching this trash.

TIA

Kathy Haire

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R
2:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! news

The link below is for a news article that showed up on the Yahoo page which I have had as my home page on my web browser for many years. The article title is--- US policy is "not to defend Canada" from an attack ny North Korea. The article then has the following sentence that I have copied and pasted

However, General St-Amand suggested the official policy might not necessarily be the one carried out in the event of an attack.

Please explain how the title of this article, compared to the articles content is allowed on your site. I do not receive a newspaper, or have cable TV to watch the news. Please maintain your integrity and review articles before
posting.

Below is a link to the article in question

https://www.yahoo.com/news/us-policy-apos-not-defend-105600272.html

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R
8:25 am EDT

Yahoo! email

Dear Sir

I hope you feel fine.

I am Iraqi refugee in turkey and problem with one of the instructors

and then I receive few emails threat from [protected]@yahoo.com

full with wrong information .

to my email bozboz.[protected]@gmail.com

which finish my education which not free to accomplish

my master degree .

in the end this email is not responding

and I inform Istanbul university .

in email . [protected]@istanbul.edu.tr

please is this a fake email or true and inform both me and university .

in end it last one semester to me ..

please feed me back

regards

mustafa

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C
5:07 am EDT

Yahoo! unethical behavior by yahoo mail

you have blocked me from getting into my acct and keeping prompting me to enter a code that seems to be getting sent to a phone number that I no longer have. This is so ridiculous! You are costing me a job now! My job uses that email. How can you get away with this? This is UWANTED and UNECESSARY security. How do you get away with blocking someone from their own emails and making life so difficult for them? This is a great way to lose business!
Please help me with this issue. I NEED TO GET INTO MY EMAILS..I am me and can prove it..this is just so ridiculous. Please let me worry about my own security, I store no personal info on there..and that is not something i need you to concern yourself with! please help! I am willing to pay..i just need to get in.

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M
12:20 pm EDT

Yahoo! email

Hi,

I am having to have an account key sent to my each time I log into my email, even on my very own smart phone that is logged in all the time. This is very inconvenient for me. Is there anyway that this can be fixed? I understand the security purpose behind it, but as I stated it is an inconvenience to have to do that every single time. Please let me know if anything can be done regarding this issue.

Thanks,

-Michelle

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T
4:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo account

Ok, so i've had this yahoo account ([protected]@yahoo.com) for years. I didn't really use the account unless I really needed to, so one day I log into the account and it says we can't recover your account, I've had the same password for this account, I've never changed it and the email for this yahoo account, I don't have access to it and there's no other way for me to log back into my account.

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T
8:51 pm EDT

Yahoo! my yahoo email accounts..

hi my names tazim ali from auckland.. new zealand . i have jst deactivated 2 of my yahoo email accounts due to a hacker trying to steal my account .. I have deactivated this [protected]@yahoo.co.nz and [protected]@ymail.com ..deleted them permanently.. pliz never again let anyone get access of this accounts.. as I won't be using this accounts ever again ..thnx

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F
7:40 pm EDT

Yahoo! email login

Hello my name is Femi Adelusi..femi4rkelly4real is my email adress.I changed my location and my yahoomail was asking that they will send an activation security key to my number i used as my security, Because of that i can't access my yahoomail, i actually remembered my password but it won't let me put the password cos the password space is not comming up..Pls can someone help me out as soon as possible is so fed up i need to get into my yahoo account.
If theres a way to cancel the security so i can go straight and put my password alone i will appreciate

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S
10:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! links not working in yahoo homepage

-9/12/2017
- The links to several news articles do not work properly..
One example is the below link :
https://www.yahoo.com/news/m/54e8150a-3fde-3084-94ad-5d26a3832d4e/ss_why-aren%27t-there-any-indians.html
I read yahoo news pretty regularly and find it extremely frustrating when I click on the links and it goes to old yahoo pages instead of the news item. It has occurred several times and is making me think of switching somewhere else for my news updates. The linking of news to personal interests is good though sometimes a bit intrusive.

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T
1:24 am EDT

Yahoo! links not landing to the correct page

I'm finding it annoying to get articles which the landing page is not correct. This happens very often to the landing page which belongs to Viu. Always the video is not what I click on.

This example is the article: Would you bring a stranger to her mother's grave
Landed page: Man in Black (2017)

Please check on this. Wasting my time and data to load.

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M
3:59 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! [protected]@yahoo.com

Dear Yahoo team,
I have forgot my yahoo ID password, my ID is [protected]@yahoo.com.
Unfortunately I have forgot all the data entered that time, this email was made before approximately 10 years.
I have moved to UAE recently and I need to recover my yahoo email ID.
Please send me reset password link to [protected]@gmail.com. Or my mobile no [protected].
If you do the needful we will be thank full to you.

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V
12:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! email

Good afternoon,

I have an yahoo e-mail, but my friends told me that they have received an email from me with my name and email address as a spam. I guess someone clone my email and personal details. I already changed the password but still people received spam emails with my name on them. Could you help me please.

kind regards, Vangel Pandeliev
e-mail: [protected]@yahoo.com

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A
9:20 am EDT

Yahoo! unethical behaviour

I have a clear problem with Yahoo's promotion of racism with the comments section of its' website. It is very difficult to police social media from time to time however the people making these directly abusive comments are habitual and do it to stir controversy. I have gotten into the habit of marking or flagging inappropriate responses, it happens on facebook and all kinds of sites however on Yahoo it is clear that most individuals doing it are pure trolls. When you click on their names they have over 1, 000 reactions and all of the same sick nature of comments. If Yahoo took the comments seriously like any other platform then most people would be banned or reported to higher authorities, this leaves me to believe that not only is this condoned by Yahoo, it is also promoted in order to spark controversy and attract webtraffic. Companies can no longer hide in the dark about their ill-repute and just like major companies like the BBC.
The same people just get away with more sinister comments time and time again

https://uk.news.yahoo.com/tv-stations-capture-suspected-looting-hurricane-irma-lashed-florida-104845504.html#comments

"MASON2 hours ago
was it N word people ?"

PewDiePie, the world's most popular YouTuber, is back making more racist comments
As an Englishman I find it most delightful to use the N word quite frequently. For instance, Excuse me N word but my spot of tea is not hot enough N word.

Darling1 hour ago
Koons again ?...But, Black Lives Matter...?...Yeh right !

Thunder42 minutes ago
Blacks are Pathetic. obummers sons looking for shoes.

Those same screen names have post after post of just racial remarks without any reprimand from Yahoo.

This is the same with any comment section under Yahoo titles that involve race, Brexit or any controversial topic where the sad minority voice their opinions candidly.

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S
8:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! home and away broadcast during 2017

Hi, I am 60 years old and have loved this show for years. However 2017 season of this show is getting a bit beyond a joke. Are these writers scraping the bottom of the barrel for stories for a show may I add prime time.
Firstly the cutting episodes showing the results of cutting act result of a girl with stress problems. Secondly Brody actively doing drugs and violence then last of all Coco actively showing the learning behaviour of having bulimia.
This is not a family show anymore and the writers and senior staff need to have a good hard look at what they are broadcasting.
The shows of 2017 have made me absolutely revolted.
If teens and young children happen to be exposed to these sort of subjects on the news is not good "but a family show" I have to question what sort of writers you have.
I will note: I am not in the habit of complaining as this is the first time I have ever emailed anyone about such rot.
Don't you think kids are exposed to enough in their daily lives to all the above. Why does it have to be shown on a family show.
What I can't believe is no one has complained and these subjects are still being shown.

Something to think about.
Regards
Shirley Caire

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M
3:17 am EDT

Yahoo! yahoo news advertising spam

Clicked on a Yahoo news bar on our Samsung Galaxy news ticker for an article on Yahoo Style, we were then subjected to a "You have won an iPhone" spam page.

This is unacceptable, Yahoo should be more careful who they allow to advertise on your services and should not allow pop ups to be launched from any of your links.

We are disgusted at this behaviour!

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L
5:44 pm EDT
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Yahoo! yahoo email

My email was shut down without notice and I am unable to get back into it. I have important emails and documents that I need to have access to! My email must have gotten too full with all the garbage sent to me that obviously wasn't being filtered out well by yahoo and I didn't keep up on deleting them. So now my email is closed off to me and I can't get back in. For years I would automatically open it with my password saved so once I was closed out of it I couldn't remember the complicated password I was forced to make up SEVERAL years ago. And my phone number has changed in this long time span and apparently that is the ONLY way to retrieve forgotten passwords. It's just so utterly rediculous that yahoo can force people out of their personal email accounts and not let them back in or help them in any way. I will never be using yahoo again. Please help me get back into my email account so that I may recover my important documents! The closed account: [protected]@yahoo.com
You can email my new account at: [protected]@gmail.com

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S
10:19 am EDT

Yahoo! my yahoo email id was hacked it seems...

I have been using Yahoo email since [protected] ... After that my id got locked ... after that I created new one in some 2007...I was happy with the service ...

But on 20 Aug 2017, I could not login to my yahoo email ID, so I clicked trouble logging in, and I was I asked for the email id it could sent the code for entry, to...

I gave the email id registered with Yahoo...

And then after password change I could login...

But is it that any email id if given, the code, will it be sent ?

Help me please...

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P
5:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! e-mail

Dear,
we urgently ask for permission to receive e-mail messages from IP 194.212.4.234, we had technical issues that are already corrected.

We need to send messages to our clients at @ yahoo.com.

This report has been reported, but the issues are now resolved.

Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo
This error indicates that Yahoo is seeing unusual traffic from your IP address and / or that emails from your mail server are generating complaints from Yahoo Mail users.

Thanks in advance for permission to receive.

IT team AKCENTACZ

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S
9:40 pm EDT

Yahoo! uk yahoo.com new items bias

Hi I would like to say that I notice a bias towards allowing some very disgusting and quite sickening comments in your Comments section, generally when you show news item's involving crime or immigration or ethnic people and black people in particular in what might be any news item...

This same bias is mysteriously not present at all or rarely when you show items concerning white people and the Vile crimes that they commit for example, you have a news item today showing a Nasty and Twisted individual who waterboarded and abused a young girl and I see you allow no comments..

The same again for the truly Warped and I believe Satanic man who was basically paedophilling his way around in India for 8 years or so and you allow no comments?..

Why?..

Guy Ritches idiotic and Shameful portal of a non fiction white character in aladdin says it all and reminds me of The black and white minstrel show of the 70''s where white people regularly disgraced themselves with some kind of Warped white self Coonery type behaviour that I find fascinating yet I believe is Very disturbing and I consider to be a verify specific type of racist mental defect...

Just like the Secret recordings documentary about the Stephen Lawrence Killers remember that and recall what they said and thought, the level of the comments that you allow to be published on your pages is on the same Evil Level...

Again no comments allowed other than the tweets in the item that you chose to publish.

One news item I was actually Surprised that you allowed no comments on was the mark Sampson racism alegations against him which I reckon are true, and it's a shame that Eni Aloku chose to take that Hush money instead of being Strong and facing the Demon in a legal setting as she may have defeated him but I think she was pressured into it. ..

Why no comments for that or do you actually Feel some revulsion from time to time when you see what your white Patrons say or was you down the pub and forgot?.. You never show much if any at all I notice of people who are not racist although you can sign in to see their replies but it's not the same thing is it..

Time and time again it just seems there is really Vicious and even Devilish racist attitude which I shouldn't be shocked at my age to see but Wow when I read some of these people comments that you basically look like you enjoy putting out i feel compared to at least Challenge you and voice my opinion. ..

Make's me think about who you Really are at yahoo UK? ..

I despair at the reality of this country now and see a Dark Future here and Woe betide us all because now you see the True face of Hatred in this country In a way you haven't experienced before well as different as we've all seen lately. ..

I haven't mentioned Islamic items as it's blatantly obvious what most white people think about that and the thing is I actually agree with you as you cannot really understand how Islam and all its say ideas affects black people thus creating idiots and brainwashed fools to go out and do Mad stupid [censor]..

Muggy Little Wankers who don't even go fight for a black agenda if they were f in smart enough to have one, instead they allow themselves to get brainwashed by what you white people call Pakis I can't believe how Dumb some of us are so by all means I Wish you're more trigger happy white SO 19 type bods would blow them away and do us all a favour ...

You white people must laugh your heads at done of the shot we do and yes I am Totally embarrassed and not ashamed to admit it..

I hate it when some of us go and do that Stupid Islamic inspired Evil behaviour as black people as we have enough [censor] to deal with with just trident alone while 14 year olds get the back of his head blown off with a Shot gun and my Gosh, you did allow comments on that news item and did you read what some white people wrote, look who are these people anyway are they being Paid to say this stuff or what because if their not then Surely you must agree with me about some or all if what I say here, come on man BE REAL and see yourselves in the mirror when you allow this kind of open Public racist abuse network platform...

What's you're game here what are you up to, you're Skillfully and effectively using Craft aren't you? ...

And call me racist or bias if you want to as I couldn't care less, I'm just grateful that the Cops here are not as Nuts as they are in Amerikkka as I guess my black [censor] would have got blown away years ago, or some other kind of Dramatic end at the hands of the unfortunately it seems too many Nasty no good Cops but Big Up the good manz who are human and at try to act human still while drowning in a sea of crime!..

Your Prisons say's it all right, Correct end of..

You think England is just gonna carry on using your Ages old Craft to manipulate the Best deal for UK what after you just Dissed and turned Traitor against the rest of your European White tribe of nations, you're Drunk mate and this country will get F ed you wait and see and what deals you think you're making I believe are just your trading partners around the World Playing you you wait and see?...

And you have Way Toooooo many cameras here what is it 7, 000, 000 or so what the [censor] ARE YOU LOOKing for really until you're all gone and all your useless information ends gathering dust locked away forever or until one day someone sees it to then think what of you or what. ...

What is the matter with you and this Machine that you operate like Metropolis. .

All I'm saying is be fair and show some other views or comments for a fair analysis of what people read about what people think or maybe you think people don't think and you're right hence gogglebox but don't be Silly now some people do think. ...

That's all I have to say...

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C
2:28 pm EDT

Yahoo! email

I have used yahoo for many years now, I just purchased a new phone an tried to sign in to my acct, the login said I was entering the wrong password, went through all the prompts an the so called "help desk" I even contacted the corporate number an they talk to you like your a [censor]. they say that I must log into a secondary email that I never set up to get an access code to login. I am very upset this needs to be resolved asap. I work off my email an have all my contact information on it. [protected]@yahoo.com is the email address

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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