Yahoo!
reviews and complaints

My email account was hacked. I found out in December 2018 when Yahoo emailed me a notification that they had sent a code to a telephone number in Florida. It said if it was not me, I should secure the account, which I did. Then the same thing happened again and I secured the account again. And then the same thing happened again, and again and so it goes on.

I have tried everything I can think of to stop this person getting into my account. I have changed the password several times, also the name on the account, the nickname on the account and my gender - all things which I thought the hacker might be using to pass security in order to get a code sent to them. I have tried adding two step verification to the account and enabling the account key, etc., etc. No matter what I do, Yahoo continue to send the telephone number in Florida a code which permits them to access the account.

I tried calling Yahoo in UK to discuss this, but was told they could not discuss the account with me because they had received notification it had been hacked and hung up on me!

I tried contacting Yahoo via the Customer Support online, but despite explaining my issue I received only an email telling me how to change my password.

I decided to delete the account and have tried to do so several times, but each time the hacker logs on and the deletion process is halted as a result.

Please DO NOT RESPOND to my Yahoo email address. I don't want the hacker to see it. PLEASE RESPOND TO : [protected]@gmail.com.

Thank You.

Really Yahoo?!

Who gets credit for approving the Ashley Edwards article getting published on Yahoo, in order to give her a platform for stirring up more racism in this country? Shame on you Yahoo for allowing this hideous angle on an already hideous criminal. Why is it that a person like Ashley decides to bring in race to a issue that is about a sociopath and not because Bundy was white and in a society that accepted his persona.

Yahoo elected to "stir the pot" in the racial conumdrum that sadly surfaces daily in our country. Freedom of speech you say, no doubt, but really Ashley's approach is reprehensible and you know it. I will stop reading your website as a result.

Lisa
San Antonio, TX

A week ago I had my email account just disappear, it would not log me in. After 3 days I was told by Rogers that Yahoo had locked account for abuse. Since I have done nothing to violate their policy and have used this email address for 15 years I asked it be fixed. After 3 more days Rogers told me Yahoo refuses to activate the account, refuses to give access to my 15 years of data and refuses to give any reason. Rogers is adamant I contact Yahoo as they control the account and data, Yahoo refuses to speak and just keeps responding with links to their faqs stating that will help and telling me I need to speak to Rogers. In the end they have stolen 15 years worth of my data. Responding with generic non answers has just made me that much more frustrated. Now I have to take to social media and consult a lawyer as I feel I have been sentenced to a punishment and nobody will say why.

I don't want to change my password, frequently.
You make it so difficult with all your rules.
That's OK for people who have things they don't care to share.
I'm not one of them.
For some reason, every time I try to login, you don't accept my last password.
I try to stay logged in on my home computer.
That's not good enough for you.
When I try to reset it, I'm sent to another device.
When I plug in the new password, you accept it and send me to login.
Log in does not accept my new password.
If I try to change my password, same thing happens.
I've been a yahoo member for 13 years.
I give up.

Al Nemeth
who used to be [protected]@yahoo.com
now [protected]@gmail.com

I noticed within the reactions section of the news post about the native American and catholic school kids incident at the Lincoln memorial only reactions that agreed with the catholic school kids were removed. Same thing with any that didn't take a side but said the news clip wasn't looked at objectionably. I my post would immediately disappear before a thumbs down would appear. this seems like political discrimination.

Someone hacked my email account and changed the password. When trying to reset the password, the system takes me to AT&T sign on. Unable to get resolution. In November 2018 I was no longer able to access my yahoo email account. Apparently someone had signed on and changed my password. When I tried to reset the password, yahoo directed me to AT&T. AT&T website does not have a record of the [protected]@yahoo.com account. Called AT&T and they told me it was a Yahoo issue. Texted/emailed and spoke with Yahoo Tech support and they say it is a AT&T issue. HOURS AND HOURS of back and forth on the phone with multiple levels of technicians and no help. I say "OK, just close that email account" and with that they tell me to contact Yahoo customer service and was told that, essentially, all of my emails would be lost and that there's nothing more they can do for me. However, they told me that for $4.99 a month I could sign up for a service plan which would allow me to unlock my account. I signed up...been charged $4.99 for 3 months now and guess what? still no access to my account. I do not have the time anymore. So many hours of explaining the same thing over and over again only to come to the same conclusion. I will not talk to anyone anymore. I had that email for 20 years. It holds 20 years worth of private information INCLUDING MY TAX RETURNS! I can't believe Yahoo will not step up and do something about this. Their security is terrible, their service is terrible and they take no ownership for their product.

TOP PRIORITY: Change my password and give access back to me. SECOND: Assure me, in writing that the account is closed and NOBODY has access to my information. THIRD: Stop charging me $4.99 a month for a product I do not and can not use!

I am continually bombarded with adverts saying "sad day for" which show pictures of numerous celebrities bruised and beaten about the face that just take you straight to bitcoin scams. These adverts are illegal and immoral and are designed to entice unwary people into parting with their hard earned money for no returns whatsoever.
It is about time Yahoo cleaned up their act and started behaving responsibly

yours very annoyed

Andy Marsh

Recently visiting Yahoo! to check email or read an article, causes my laptop CPU temperatures to reach 190 (F) before crashing my laptop. It does this in about 10 minutes of entering the site. It does this with any browser, and this is the only site where this occurs.
I monitor the temperature and CPU usage, the CPU usage does not seem excessive, which is puzzling. Once I leave the site, the CPU temperature returns to normal. My laptop has an AMD Phenom CPU, and it is not being overclocked. I wonder if anyone else is experiencing this. I have attached two screenshots showing how much my CPU temp increases after 5 minutes on the Yahoo! site.

Cheers.

Yahoo keeps blocking my password. When I try to reenter it does not work and asked for my Mobile Phone #. I explained my mobile was not currently working and that it was a stupid policy since NOT EVERYONE HAS A MOBILE PHONE. When I spoke to the tech rep. he directed me to a site that would collect my credit card information and add a "temporary" fee of $5. I do not give out my credit card number online and if this is what I had to go through to get my password reset, I can only imagine getting my $5 back. BAD, BAD Customer Service. I rarely use Yahoo and this would be one of the reasons I will stay with Google.

I cannot access my account because I have forgotten my password and the phone number on there is my old phone number. I have important accounts linked to this email and now I have no access! no one can help me as there is no online chat, no phone number, and the help website just says it cant be retrieved.

I want this to be logged and I want to progress to the regulatory body

I want to complain about one of the advertisements in particular.

Where a tv personality be it news or whatever has their image hacked and they are endorsing skin cream etc..

And they have not allowed for their endorsement to be used.

I think as a leader that this is beneath the ethical standards that Yahoo should have.

I don't understand how can I trust anything else. Changing from my favourite main page to something different.

Your home page is littered with one anti-trump article after another. I am very tired of logging on to your website and seeing all the articles that are so biased against our president.

There are very few if any articles about all the good things that he has done for all americans and all businesses since he was elected. Why are you so committed to trying to hamper his progress or push back against all the great things that he is trying to accomplish.

How would you like it if someone pushed back against you everyday and did their best to try to get you fired, or impede your ability to do your job. You wouldn't like it either. Tell your editor in chief to stop posting all these negative ads.

I believe I have been blackballed by yahoo. I would like to know if this is the case, the reason why and where I can report this to a government agency. My name is Robert c Soskis, my email address is [protected]@yahoo.com. I would like to add that I never curse or use bad language. I also never threaten anyone harm or make false accusations. I believe that yahoo has abridged my first amendment right. I also believe that I am a supporter of the president has caused this problem. Your advice will be appreciated.

Hello

My email has been hacked and my password changed so that I can now not access my account. The recovery phone number which is attached to the account is an old phone to which I have no access. Please tell me how I can have my email account reset

My email address is [protected]@yahoo.co.uk

I am using a friends email address to contact you, so please reply to david.[protected]@sky.com

Thank you, Diana

Dear Team,

I have difficulty in accessing my mailbox while logging in. I have timely mails to attend to and it has given me headaches.
It keeps saying, 'initializing mailbox failed, please contact us' or 'connection failed, please try again'.

My Yahoo address: wole.[protected]@yahoo.com
Recovery email address: [protected]@yahoo.com
Phone number: +234(0)[protected]

Kindly resolve as soon as possible.

Regards.

Hello,
I did not authorize Yahoo.com to block computer usage that I do not normally use, just to unlock it I have to retrieve a code sent to my phone. This have been very hectic and time consuming.
Would like a refund to my phone data usage and any other compensation for these unauthorized events.
My name: Jerlean Shannon
Email: [protected]@yahoo.com
Phone#: [protected]

I respond to some political articles/responses made by other people in relation to the article. When I do so my response is deleted, why. I never get nasty oruse words unacceptable, so why is this happening.
I read an article about the closing of the government and that Trump rejected the Democrats offer. The article did not explain the offer so why just say he rejected it without any details. If Yahoo is deleting comments for bias reasons that is totally unacceptable, everyone should have a platform to respond with their personal thoughts pro/con.

It is too, too much obvious and non-stop biased reporting against President Trump!Can he do anything right? You pick on every little detail and magnify it out of proportions. You pick on his wife. his sons, and everything you can exploit for political reasons. Are you a propaganda machine for his adversaries or a reporting agency for the facts.

You should be investigated and there should be laws for fair reporting.
Whatever happened to the truth without extreme bias?

this is the most bias based collection of hate oriented "news" by obscure bylines and ludicrous celebrity trash talkers on the internet...I realize we all have choices but I just wanted to at least make a statement as I cannot just drop Yahoo without reworking my entire contact list and business associations...

the LEAST you could do is present pieces that counter your Trump bashing base to allow readers to make up their own minds about issues...I would be interested to know why Yahoo resists that approach...

I was trying to get my mail when my screen told me to update?. This came up previous and I was able to click and
get around it. I was advised I needed to enter my a E-Mail and password. I tried and then received a number by text
to use as password. I did this and entered my E-mail. The screen then showed an invalid password or E-Mail. I
want to talk with a live person if any are alive at Yahoo.

Herbert Rea ph [protected]