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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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C
5:14 am EST

Yahoo! advertisement

Dear Sirs

I have tried to get rid of, opt out of, clear cookies and everything else to remove ads in yahoo mail. Yet I still see unwanted ads from sites i have no desire to visit or buy anything from. I have followed instructions on how to remove the ads but they still appear.

Is there anything that you can do to stop these pesky ads appearing every time i go into my mail account?

Regards

Chris Harris

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12:40 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo mail

Given the fact that yahoo mail has a "cancel" button on the right upper side of the "compose" email form, and this button can easily be touched or clicked on inadvertently, why is there not a "second-chance" function associated with this "cancel" button, which would allow the user to back out of the cancellation to avoid losing all of the work they had composed up to that point? It's absolutely ridiculous that yahoo has never added such a function to abort an accidental cancellation command. This has happened to me many times on both my laptop and my smartphone, and i'm certain it has happened to countless other people as well.
We are all human and make mistakes, but making this type of mistake while using yahoo mail should not be met with such an unforgiving result! Please get with the times, yahoo, and correct this costly and frustrating flaw in your email program design! Many of your users will be most grateful to finally have this "pitfall" eliminated! I thank you, and many others will thank you for your immediate action on this matter!

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Update by Rob Lindley
Nov 13, 2017 9:22 am EST

Well, you obviously haven't used Yahoo Mail, otherwise you wouldn't have made such a comment! Do you really think I would invest my time complaining about this if this wasn't a legitimate problem? I invite you to open a Yahoo email account, because it's quite apparent that you don't have one yet. From the Inbox, tap or click on "Compose", then start entering any amount of text in the body of the email form. Now tap or click on "Cancel". You will now see a different screen...it will have a message that reads: "Message Canceled...Your message has not been sent." Whatever text you entered prior to that will now be gone. There is NO confirmation offered beforehand which would allow you to stop this action! I'm not blaming anyone for MY "human error"...but since "human error" WILL eventually occur with ALL OF US, the negative effects of it, e.g. lost time and productivity, MUST be considered and averted by building safeguards into a program. If a program designer really cares about the user's experience, this is an absolute necessity!

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5:26 pm EST

Yahoo! slow and no response in emails & writing emails

Date is 11-11-2017 acc. [protected]@ymail.com Trying to write e-mails, the writing is slow & inconsistent with yahoo stopping & not responding to letters being typed. As I am typing letters don't show up for 10-30 sec. and sometimes the page freezes and yahoo stops responding all together. have tried refreshing page, restarting computer and nothing solves the problem. I am currently having no problems writing this complaint so what is the problem ? please help solve this problem as I would like to stay with yahoo. Trying to submit my complaint and can not log in with my password doesn't recognize it ? it is the right one for sure!

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4:15 pm EST

Yahoo! email

Yahoo email is back in the funk that it was in some time ago. Messages cannot be opened easily, can't be deleted, when you type a response it takes forever for the letters to show up, links cannot be highlighted. Now there are random voice advertisements, which is probably the cause of these problems. You only hear a portion of the audio message. All very frustrating.

This has been going on for a few days now and today is November 11, 2017.

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Update by Gary Mirsky
Nov 11, 2017 4:16 pm EST

Comments are above. Hope no one else is having same problems.

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BillyH
, US
Nov 17, 2017 12:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem however when I type messages on Microsoft Word Which I have to use to type my emails)or any other software the typing is perfect. So it cannot be the PC.

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2:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! minco products / competitor using our name in paid ads

Date: 11/10/17
Description: I work at Minco Products and we manufacture specialty heaters. When I search "Minco Heaters, " two ads appear with our company name but link to competitive company websites. One is a direct competitor named "Allflex" and their ad headers says, "Minco Heaters / allflexheaters.com" and links to their website www.allflexheater.com. The other is a shopping network and their ad headline says "Minco Heaters - Minco Heaters - Find Our Lowest Price" and links to www.shopping.net/Minco Heaters." Neither of these companies have permission to use our company name in their ads. Clearly their trying to steal business from us by misrepresenting our company using Yahoo's paid ad program. Please stop them immediately. Allflex has done the same in other browsers which pulled their ads. Please note, there is a third company using our name that comes up in the same search results however, they are an approved Minco Products distributor and have permission to use our company name in their Yahoo paid search program.
Thank you,
Dave Hans - Marketing Manager
dave.[protected]@minco.com
[protected]
www.minco.com

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12:10 pm EST

Yahoo! yahoo mail

I am unable to send emails from my phone to other Yahoo email users. It used to work and now it does not. I just get a return error email. I don't want to have to adjust anything or screw around with my phone settings. I have also had many issues with needing an authorization code when signing in on my computer, the one I have used for a decade. I just want it to work without doing backflips. Funny how my phone is ok for receiving an authorization code but unable to send emails. Arrghh, so sick of Yahoo bs.

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3:15 pm EST

Yahoo! yahoo email

I have sent an email to my relative his name is Mushriq Hameed on his emai address([protected]@yahoo.com attaching confidencial, private and of great, importance documents response I received Email from an Yahoo customer called (Mushriq Tauwfeeq), but having the same emailaddress(mushriq @yahoo.com enquring if I sent him such e mail. Now I am very anxius about my private document and worried about thier secuirity and missusing. probaility and who will be held responsible for such mistakes of giving approv with the same email address for different customers

Please advise !

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Update by Abdul Sattar kadhim
Nov 08, 2017 3:21 pm EST

I have sent an email to my relative his name is Mushriq Hameed on his emai address(mushriq@yahoo.com attaching confidencial, private and of great, importance documents response I received Email from an Yahoo customer called (Mushriq Tauwfeeq), but having the same emailaddress(mushriq @yahoo.com enquring if I sent him such e mail. Now I am very anxius about my private document and worried about thier secuirity and missusing. probaility and who will be held responsible for such mistakes of giving approv with the same email address for different customers

Please advise !

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5:19 am EST

Yahoo! flickr

So I cant remember my password, and your crappy way of recovering my account means I GO Round and round continuously being told 'uh oh there is a problem, try again later' - I need these emails and I find your recovery service utter [censor] garbage... my email address is [protected]@yahoo.com and basically now all I get asked is for two digits to a mobile number I no longer have and to verify an email address you say you cant email to! Wankers!

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7:38 am EST

Yahoo! a email that I received.

I'm a active member and I know that there's alot of scams going around, and I'm just trying to find out if this is one of them before I give my information out.

Did anyone from your company sent this email or is it a scam

Sent from Yahoo Mail on Android

— Forwarded Message —
From: "Yahoo-Help-SLN 569703"
To:
Sent: Mon, Nov 6, 2017 at 6:04 AM
Subject: Automatic Deactivation Date 11/07/17
Dear Email-User,

On 7th November 2017, Your Yahoo account will expire. If you like to continue using your email address, update your e-mail account using the link below.

UPDATE YOUR EMAIL HERE

Note: We are currently removing all unused Yahoo accounts due to the congestion in our server.

Best Regards,
Mail Team
©Yahoo 2017 Mail Service. All Rights Reserved

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K
10:49 pm EDT

Yahoo! hacked again

Hello Yahoo, on the back of having all my contacts hacked a few years ago I have tried to shut down my account but the hackers have my contacts. Yesterday, they sent a blanket email to my contacts and used my name as the name of the email address. The address was not mine but people thought it was from me. Is there any way to address this?

I am extremely frustrated

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9:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! a company advertising with yahoo with additional content called outback vision protocol

As a practicing Eye Doctor for more than 32 years, I was shocked to see an advertisement today on my Yahoo page which contained a video and much more content information from a company which calls itself Outback Vision Protocol. This obvious scam "company" is making claims and statements that are absolutely false and dangerous to the general population all for the purpose of selling a "scientific smoothie" whereby they claim falsely will cure Macular Degeneration, Glaucoma, Cataracts in addition to Nearsightedness, Farsightedness and Astigmatism...not to mention Presbyopia (focusing issues which occur after age 40-45). The statements made are so outlandish and dangerous to the community...giving them false hope...and having them seek a "snake oil" so-to-speak that can keep them from having actual medical treatments which are designed to save as much vision as possible. Yahoo cannot and should not tolerate grossly dangerous individuals...when discovered...to advertise and place such grossly false and dangerous material on its search engine. I implore you as a caring eye physician to please remove this content immediately. Please contact me with your response asap! I can be reached at [protected]@att.net.

Thank you!

Dr. Andrew Soss

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Olivia Leighton
, US
Dec 19, 2017 10:52 am EST

What carries weight is basic science, anatomy and physiology. At this time there is nothing short of a miracle that will instantly cure eye disease that causes blindness. And plain common sense would inform one that anyone who claims that some obscure, difficult to obtain ingredient, is the only thing that can cure blindness is bogus. Anytime you see an advertisement that is as long as this one, and tells you that big Pharma is going to try to take it down immediately, that everything is a conspiracy, then it's pretty much a guarantee that it's junk. Preying on the desperate and naive is a time-honored way for charlatans to make money. While there may be more on this Earth than we understand, miraculously curing blindness does not exist at this time. I wish you well.

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Mark Gerber
, US
Dec 19, 2017 6:19 am EST

The practicing eye doctor is offering no rationale for his conclusions or statements. The fact that he claims to be a doctor carries no weight with me. Doctors have always been trained by Universities who get paid by Big Pharma to create a curriculum which educates the medical profession to be ignorant to the truth. We all know that no matter what occupation you are in, or what business you own, you are not going to contribute to the demise of your employment or business whether it helps anyone or not. In the end, everything is about earning money. It is not about helping people. It is not about curing disease or finding extremely cheap alternatives to fossil fuels to power our vehicles or manufacturing vehicles or any other product to last for 50 years. It is about creating a continuing revenue for whatever the business is and you do not do that by providing what I listed below (yes providing, because it has already been created or discovered). Yes, I can say the same thing about the program offered above. However, I am saying that the doctor's credibility, isn't any better than the advertiser he is complaining about. This is true whether the doctor believes what he is saying because that was how he was trained, or he more interested in there being higher demand for physicians.

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capitalisa
, US
Dec 10, 2017 10:19 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Advertising dollars more important than the truth? Come on Yahoo.

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7:47 am EDT
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Yahoo! yahoo news

When is Yahoo going to start with fair news coverage? All I see is articles by Huff post and Newsweek which are clearly mouth pieces for the Liberal community. It was disclosed by Donna Brazille that Hillary Clinton rigged the primary election with Bernie Sanders and of course, Yahoo never reported. Yahoo quit being Liberal and start being American

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7:55 am EDT

Yahoo! yahoo news

I read news from various sources but Yahoo is A trick playing joke. You can clearly tell you're an anti trump news source but even non political articles are a joke, any headline I check into to read is about skincare, what a joke Yahoo is

How about the media get serious about what it publishes and act a little professional, how about adding some truth to what we publish and if it's an editorial, how about more than one leftist leaning side? How about we as a group care about all people of Amer a not just the ones who feel they are the educated elite? How about we just start caring where our country is really heading, and caring about each other?

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9:58 pm EDT

Yahoo! not receiving facebook code!

I forgot the password of my facebook account. So they sent me some digital code on my email. Unfortunately when I try to open yahoo mails they showed me no code email. Now I am unable to open my facebook account. N these yahoo customer service also didnot have any complaing email address to solve problem. Its been 3 days since m trying to send feedback but they are not responding. Worst service I have ever faced!.

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9:14 pm EDT
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Yahoo! yahoo mail doesn't get a security code to change the facebook password

facebook link - https://www.facebook.com/Rishi.colins
facebook mail - rishi.[protected]@yahoo.com

i used to log into facebook using the above mail id
and i forgot the password and i tried to reset my password by sending a security code to the above mail.
in the display it shows,
"Please check your email for a message with your code. Your code is 6 numbers long"
and also
"We sent your code to:
rishi.[protected]@yahoo.com"

but i never got any got or mail regarding this matter.
please help
right now i'm pretty embarrassed
please respond

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J
6:59 am EDT

Yahoo! someone wants to shut down my account

Hello,
Attached is a copy
stating that the admin is alvin_tesslawas had received to shutdown my account. I know that there are so many complaints like these.

I know these people.
I had received 3 messages like this from them and On my case thus this mean that alvin_tess is the one who is trying to shut down my account?

botheredly yours,

Joel Julius

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3:42 am EDT
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Yahoo! customer service - account locked

Hello,

I have a yahoo account that is locked - I don't know why as I know the username and password - and the only way to unlock it is to enter the key received on the secondary email. Unfortunalty the secondarily email is a mailbox from my former internet provider I don´t have access any more.
In yahoo help there is absolutely no way to solve this situation and there is no other option (as direct contact to a support center for example) available.

As I am the owner of the account and can prove the personal data, yahoo should give me a way to access my account.

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4:46 pm EDT

Yahoo! mail

I have not access my mail for a while and even after going through the verification process from another email account I still have no access to my mails. This is [censor] ridiculous. The help sections are absolutely useless, I can't login in from another location, I have enabled cookies, I have no spyware, I'm living in a dorm so how am i suppose to have a private wifi? And regarding using another supported browser, I have tried using two different browsers (Firefox and Xiaomi Browser) both are experiencing the same issue. SO none of the solution help a bit. This is the only email service I know of that has this kind of error happen. Very disappointing. Would have removed my account should it not be I have been using this for more than 8 years.

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6:10 am EDT
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Yahoo! I can't access my yahoo account

i am really disapointed of yahoo mail because one day from no reason when i tried to access my account they start asking me for an key account nr which I should recive on my phone nr bud i never recive it. I called for costumer service for yahoo and also for my sim card network but nobody can help me. so no i lost all my information from my email that i have it from 10 years ago.

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8:55 pm EDT
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Yahoo! email interruption service

I have requested numerous times that yahoo stop sending me unwanted spam email. Each time I do so it stops for a week and then picks back up again. Your spam emails lock up my computer and cost me lost messages, frustration and cause me to try to unlock my computer by shutting down. I often lose multiple applications because my computer locks up and I am lucky if I can unlock in within 30 - 45 minutes. I am filing a complaint with the better business bureau in new york which apparently is the only office that accepts complaints against yahoo. If I would have known that yahoo was so restrictive, controlling, disgusting, I never would have chosen yahoo as my provider. What do I need to do to stop these invasive emails I receive from you other than paying the ridiculous cost of $34.99 a month? That has to be against the law to charge a customer such an insane amount of money to prevent advertisements or to frick up their computer because we do not want to bend to your ridiculous charges for advertisements that you throw upon your customers. I have never received a response from yahoo but totally require one today. Thank you in advance.

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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