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1.3 1516 Reviews

Yahoo! Complaints Summary

112 Resolved
1403 Unresolved
Our verdict: If considering services from Yahoo! with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Yahoo! reviews & complaints 1516

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Newest Yahoo! reviews & complaints

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J
2:03 pm EDT

Yahoo! news

Every time I click on the news I see a news story about a toddler / baby/ or other child being murdered. I will never look at Yahoo news again unless you can figure out a way to not post every depressing news story your editors find when trolling the news plotter. Maybe just put a disclaimer saying graphic story and then a person has to click the link to see the story. Please address this issue or I cannot continue using or recommending your service .

Thank you,
Justin

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S
5:20 am EDT

Yahoo! can log in

My number was changed and I can no longer log into my yahoo and I really flipping need to. I've tried everything and I also can't remember my yahoo ID. I've been trying to log in for a couple of days now and I think yahoo needs to get its crap together! When you press "I don't have access to this number" It should give you the option to change it instead of sending you back to the start, angry and upset. Honestly if anyone has any advice tell me. please

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1:25 pm EDT

Yahoo! yahoo mail

Since last ay my yahoo account doesn't work anymore and when I'm trying to log in Says :( Help us keep your account safe) followed by the Choose a method below to verify that is your account and then is saying that email the code to my email address.After appear : Enter the account Key we sent to my email address but Please tell me how is that possible like I to check the Key Code if I CANNOT open my email address?
It's annoying to know that I have sent many emails to yahoo and they asked me to answer at some questions and all the time I have to wait minimum 24Hours and then I received the same answer.
I was expected to receive important emails about my College course and finding a job and I'm out of all of these.
Who will be responsible for this if I'l loose the Course induction and a job opportunity?Definitely Me(, , , .?)
I know are many troubles in the world about emails because of millions accounts but if I've got emails from yahoo and is hard to understand that are useless and the waiting time is so long and then again problem not solved.
My actual phone no. is [protected]
Thank you and hope that here's the right place where the issue can be solved.
Thank you and have a nice evening

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T
5:49 pm EDT

Yahoo! unable to log in

Hello I just wanted to say that for a few days now I have been trying to log in to my yahoo mail account using chrome. I know the password and username but I can't log in. The only thing that happens is that were I type the password, it let me enter the email page momentarily and then reverts back to google page. Please help me, I need my account back as soon as possible.

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11:08 pm EDT

Yahoo! yahoo news

Article: Trump Wanted NASA to fly past the Moon and they just said: "No".

Biased article unworthy of Yahoo News.

PopSugar articles like this have no place among articles from other "TRUSTED" websites. This was disgusting. SMH

Apparently Eleanor Sheehan articles are not to be trusted and neither should PopSugar. I hope Yahoo News doesn't allow them to bring them down also.

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J
4:07 pm EDT

Yahoo! huffington post article on anal sex.

I did not appreciate having this article in my Yahoo news feed. If I was interested in porn I would find it on my own. I also did not appreciate the article advertising the best new sex toys. These were on my homepage where anyone using my computer including my grandchildren would have access. If this trend continues I will not use Yahoo any longer.

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11:36 am EDT

Yahoo! email resetting of password

Im stunned and extremely dissapointed! I've had a yahoo email account for around 13 years. Im currently staying in south africa after doing a masters the Netherlands for two years. I lost my old telephone number which is obviously linked to my email and unfortunately have forgotten my password. Ive tried resetting my password without any success. The email is linked to my Iphone and is accessible there : dont want to log out as i wont log in again. The yahoo support made me wait for 40 minutes and said they cant help. I tried phoning but doesnt work in my country. I dont want to change my email as im a doctor and all the referrals come via this email. The help support website very unhelpful. Just dont understand why a link to my current email not possible to reset password? Any other suggestions ? This is my last resort of obtaining some sort of help...my details : [protected]@yahoo.com (im willing to be asked security questions)

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G
1:59 am EDT

Yahoo! scripts too long, trouble reading and posting

I know although my laptop isn't new, it is still an i5, with 8 gig ddr3 and a solid state hard drive. Most broadband providers still don't offer reliable bandwidth for scrips like Yahoo uses. Occasionally scrips affect my 8 core with 16 Gigs ddr3, and a solid state drive. Not worried about super cookies, ads, and beacons. That's what VPNs, fire fox, and plugins are for.

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5:54 pm EDT

Yahoo! customer support/help unlocking account

I tried accessing my account and was unable to beacause I Have forgotten my password, it was asking for a phone number to send a code to but the number is unavailable as the number has been cancelled. There was no help for this problem on the support website and no email address or phone number provided so I'm stuck with out the account I need for work.. is there any help I can get or am I going to have to keep trying blindly. I'm sorry this message is brash and arrogant but I need to sort it. If there is any help I can get to access this account it would be greatly appreciated. My Spair email is [protected]@gmail.com and new contact number is [protected]. I really hope you can help me resolve this situation.

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J
11:08 pm EDT

Yahoo! web browser

Ever since the turnover O/A June 8, 2017, of Yahoo to Verizon management my Yahoo account has been besieged by a daily barrage of spam and unsolicited ads and emails (sometimes more than 50 items per day) from all kinds of vendors. Since I feel that the new management has had a change of policy with regard to spam, I expect a response. If this situation continues I shall be forced to look for a new provider!

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Update by James Fitzpatrick
Jul 06, 2017 11:10 pm EDT

Unsolicited spam, phishing, and other emails of up to 50 per day from vendors with no previous business relationship.

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Guy Greenwood
, US
Jul 08, 2017 1:43 am EDT

Use a VPN, and Firerfox with Ghostery, Ublock, and Adblock ultimate plugins. Flashrouters.com and PIA aren't that expensive. PIA also has an app for your Android helping with apps like Hufpo, NYT, and Yahoo. If you forget to start your tunnel, clear your cashe, and ads will be gone

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R
11:49 am EDT

Yahoo! canada finance site

I have found that your Canada finance site is not what it used to be in the past. I have been using this site for more that a year now and have found that recently the quality of information provided and ease of accessing information from the Tsx is undesirable. This site many times will switch your search to the American stock market instead of the tsx. The format used last year was a lot better at providing information and was more user friendly.

A few of my friends who have been using this site for Canadian stock information are also frustrated. We are now using TMX money instead. I do not think Canadian companies should advertised on a site that seeks to satisfy only those who are interested in American stocks.

I would no-longer use this site if changes are not made.

Thank you.

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N
7:33 am EDT

Yahoo! flickr pro account

I have been a flickr pro account customer since 2006, including the last years since the yahoo acquisition. Recently I was not granted access to my account so I requested a password reset. I filled in the on-line questionnaire twice and it was rejected on the grounds of insufficient proof of account ownership.

I have provided ample evidence of account ownership, including: copy of payment invoices including account numbers and transaction numbers; main and back-up email addresses; copies of registration confirmation with third party applications with access to the account; actual mailing address and phone numbers. However all to no avail: customer support denies my request and recommends I open new account - while I continue to pay for the pro subscription I have no access to.

In many years of international web-based business this is the first time i've encountered something similar to this. The inflexibility of the approach speaks volumes on how to mistreat paying customers, and verges in the illegal handling of ip.

This behavior should be known by the international community and the outrageous treatment to customers must stop.

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S
9:12 pm EDT

Yahoo! yahoo news

This is an ongoing incident. Today is july 5, 2017 at 10:09 pm est. While trying to read the news on yahoo, I was interrupted three times in five minutes with an "online survey". If I close the survey page, it kicks me out of yahoo, and today, I cannot find the important article that I was reading. I did the survey in march 2017 and was scammed out of several hundred dollars. I know that the survey company is connected with nature’s slim
10632 n. Scottsdale rd. Ste 681
Scottsdale, arizona 85254,
The survey claims that they are connected to eastlink, which is the name of my internet provider. To get around this, they show in very small print at the bottom of the page that they are in no way connected to the companies that they misrepresent, but have stolen the use of the name/logo, etc. I have contacted eastlink and they claim to be completely helpless, but are "sorry" that I was scammed. I realize that yahoo is probably also helpless and is sorry that people are getting scammed while receiving terrible service from yahoo. Sincerely, skippy mardon, [protected]@eastlink. Ca

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S
2:26 pm EDT

Yahoo! disturbing stories

Why are articles about heinous crimes on children on the top of the page of yahoo daily? And now the first story is about infant rape. Why the hell does that article have to be front page and at the top? That is so disturbing and traumatizing. It's frankly disgusting. No matter how many times I dislike an article references child abuse or worse it doesn't matter. Yahoo never stops those articles from appearing on yahoo when i'm logged into the account. The world is bad enough why can't be please be more respectful?
I don't have time to pick a stupid category for this so i'm picking a random one, you listed hundreds.

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Anita Bawnghit
, US
Jul 21, 2017 9:39 am EDT

Go google "export yahoo email to gmail"

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Anita Bawnghit
, US
Jul 05, 2017 2:56 pm EDT

The internet has more than 1 site, you know? yahoo is an advertising company. They make money by the stuff you click on. If they run a sensational story like this, then more people click on it. If you don't like them, then go elsewhere.

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Larry Brooks
, US
Jul 21, 2017 7:35 am EDT

I would like to leave Yahoo email - the reason I cannot is that I have about 600 saved emails here.

Can you tell me how to transfer all these to another email service so I won't lose them? I would like to retain these . . . and not lose them forever.

Then I would gladly start using another email and never visit Yahoo. I would greatly appreciate your help.

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K
9:50 am EDT

Yahoo! Customer service

Hello.

Today both my mother and I have phoned due to situations with our yahoo email accounts.

Both of us were spoken to rudely and this is not acceptable.

1 guy told my mum that she was being rude and needed to apologise? I don't see why we should have to apologise for being angry when you guys can't sort your staff out.

This has made myself come to the conclusion of wanting to shut down my email account completely. Neither my mother or I deserved to be disrespected like that.

Your staff need more training when it comes to handling customers.

Thanks

Miss Walder

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S
1:12 am EDT

Yahoo! advertising

It is absolutely outrageous that on my Yahoo page you are showing bias adverts against Theresa May and her government. When I open my web page I am subjected to an advertisement by Yahoo suggesting who is in the running to take over from her and using the term as PM May being on a downward trajectory. As a member of the Conservative party I am astounded that you are allowed to make this kind of slur or false implication against any politician. I want to know if this is a paid for advertisement by a third party or purely at the discretion of Yahoo?

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3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! email support

Today I waited three and a half hours from first contact for text tech support with the odd text every now and then. After a while Allyson told me she was away from her desk for fifteen minutes, half an hour later she text to say she is going off shift and is handing it on to a colleague, nothing happened for I think two hours despite several begging reminders from me about it.

Caroline finally answered and then it all went dark again until I then get a message telling me at about twenty to nine, after I had been waiting over three and a half hours, that the service was closing at nine. I replied telling Caroline how important this is as I have to mail something to work tonight, and bringing any form or portable media onto the site I work at is a dismissable offence for the first transgression, we are a very secure site.

Nobody even bothered to answer. So I now have to copy my training presentation to a stick or something, drive across town to my brother in law to ask him to download it and mail it to work for me.

I reckon you can guess how absolutely livid I am, this is not a service, it is a joke. I will use the service again on Tuesday evening as that is the first time I am back in the house, I really would like to get this mail problem sorted on Tuesday.

Details are Peter Collister, 50 Diamond Avenue, Rainworth, NG21 0FF, e-mail [protected]@sky.com.

You can reply by mail as I can still access mails from my phone and I pad, just cannot attach anything as I need to so badly tonight.

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S
7:37 pm EDT

Yahoo! yahoo id not recognized

My yahoo ID is
[protected]@yahoo.com
But while logging I am getting a message "We don't recognize your yahoo ID". This ID is linked with my personal business. All of my customer know this ID. Due to this problem I can't contact with them and facing huge business loss . Please reactive this yahoo id immediately so that I can contact with my valuable customer.

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3:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! autopsy videos and ads

Idk how many articles Ive not continued reading because an ad or story video automatically turns on. Sometimes im
Reading to be QUIET just to have this ad or story wake up my kid as it starts with no warning! Please shut this down! If I want to watch a video on a story I will! And there is no need to have an ad just start...its ridiculous! Im gonna start going to different pages if this keeps on...and will no longer support Yahoo.

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G
8:32 am EDT

Yahoo! yahoo news

I was just watching a video about a woman breaking a bracelet as the top new story front page on https://uk.yahoo.com/ . After this completed, I had left the page open when suddenly a torrent of swear words blased out from my computer. This is apparently from the next news story which autoplayed called Rascist Rant at Polish Bus Driver or something serious.

This is completely inappropriate to have such language coming out on an autoplay video on your website - have you been hacked! If not the editorial judgement of the web editor is placed it on there is appalling. On going to the front of the video it had a warning about "Strong Language" - do who authorised it to be on an auto-play? I have young kids and now I have to make sure that I don't look at Yahoo when they are in the room.

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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