XS Direct / excess claim

Manchester England Greater Manchester, United Kingdom Review updated:

Hi i received a text message claiming my insurance will be cancelled if i dont pay £256.00 upfront i asked for a bit of help in terms of paying the bill upfront or paying the bill in monthly instalments, the advisor did not want to help and said he is cancelling my policy then i asked to speak to the complaints department he transferred me to his manager who was rude and unhelpful i asked to go through to complaints he claimed they do not take calls i would have to write a letter, he the terminated the call for no reason, im not sure what to do i want to pay the bill and carry my insurance policy on but need to speak to a helpful advisor

Jan 27, 2017
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  • Ah
      1st of Aug, 2017

    Very appalling, the insurer tries to gain business with introducing low cost insurance, makes every excuse to not pay out. They clone vehicle number plates to claim monies off their clients and also the insurer makes fake claims that did not exist. They cancel the policy and demand a £19, 000 debt for a £5k car. I repeat don't trust anyone associated with XS Direct! Avoid.

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