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Fraudulent billing of cancelled account
We had a membership that covered my wife and I and 2 spots for our children in the day care. It was not set to auto renew and was specially set not to. 3 of the people were cancelled but my daughter's account remained open and continued to bill. They were not authorized to do so. My card expired and they continued to attempt to bill. Then they sent the remainder to collections and refused to assist me any further.
Read full review of Xperience FitnessPersonal Training Refund
I was promised a 120.00 personal training refund for being sold an agreement that was completely made-up with gym privileges that don't exist and told I can cancel at anytime which was also incorrect. Due to the misinformation I was promised a refund of half of the (2) 120.00 charges that occurred after I requested the cancellation.
The refund was approved by corporate back in May 2022, it is now July 2022 and I still do NOT have my refund. Corporate has ignored 3 voicemails at this point and the local branch just tells me to call corporate.
The service and knowledge by all employees across the board of company practice, policy and execution is TERRIBLE. No one seems to know how anything gets resolved and the best part is I have wasted HOURS of my time. I would not have a job if I provided slow and misinformed service at this level.
Desired outcome: The refund I was promised would be nice. I would like an apology that it has taken over 2 months from start to finish and for the fact that my multiple requests have been promised to be resolved and I am now being ignored.
Charged without ordering
Charged 34.95 on my bank account. Nothing ordered
Desired outcome: charge be removed from bank account
Is Xperience Fitness legit?
Xperience Fitness earns 87% level of Trustworthiness
Excellent Trust Notice: Xperience Fitness near-perfect at 87% trust. Use with confidence, maintaining usual caution.
We found clear and detailed contact information for Xperience Fitness. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Xperience Fitness has claimed the domain name for myxperiencefitness.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Myxperiencefitness.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Myxperiencefitness.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several mixed reviews for Xperience Fitness have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Xperience Fitness's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
- The website belonging to Xperience Fitness has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
- We conducted a search on social media and found several negative reviews related to Xperience Fitness. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Fraud? Charges for q when account on hold
Ok, I get it. COVID 19 has caused them financial hardship. However, I have done everything required on my part. I went to the gym and froze my account. YET, I am being charged for Q at $89 a month! I have called ABC Financial Services, their billing company, and they tell me that this is a "club charge." That I need to reach Corp office for credit but they could see it is frozen. I called and wrote an email. No response. I went to the gym and the attendant said that she can see my hold paperwork on file but I need to call Corp office. I said I have been but NO ONE is calling back. She said the same thing is happening to her parents and they are going to reach out to the Atty General's office of MN for fraud. She works there and can't get help from Corp office. She took my number and said the GM would call me back. He did not.
I was charged July 1. It's almost Aug 1. No credit and no call back. Will I get charged again?
ABC Financial said they would try to reach out to them on my behalf. Good luck but I hope it works.
My next all is to freeze THEM from my Amex but I need to make sure if and when I do get a credit, that will go through. I'm not sure as of this writing. 30 days to call someone is enough time.
I am trying to figure out how to cancel now. I would have tried to stay a part of their gym to support them, but NOT NOW.
Shame on you Xperience Fitness. Fraud fraud fraud!
billing
This company charged my card 3 times in one month for twice as much as they usually do and what the contract agreement states. I called twice and they laughed at me. I filed with the bbb and filed with my bank accusing them of money fraud. What is even more fraud is the contract I signed says they are open 24 hours/365 days a year. Total fraud!!!
Read full review of Xperience Fitnessstaff
Vulgar, racially offensive music is being played at this west allis location. One of the staff members was seen taking pictures in the locker room. Staff member named Brandon refused to give me a corporate phone number. Multiple times soap and toilet paper are missing in the bathroom . The man who claimed to be the regional manager is aware of this and refused to take action.
Read full review of Xperience Fitnesscustomer service
I went into the experience fitness located in hales corners Wisconsin and I was greeted by the most immature and foul young man I've ever met. He was walking back and forth between the main front desk and the back desks where the people sign up members, during this time he was loudly describing personal issues and details of members and employees and he had...
Read full review of Xperience Fitnessautomatic withdrawal
I became a member years ago when I signed up for a very good deal. 3 1/2 years ago I went into the gym in Brookfield WI and cancelled my membership as I was moving. I have since then been repeadtly still charged for my membership, I have called, emailed, gone into the gym WHENEVER I am in WI and STILL I am being charged. This is insane! I don't know what to do as once again they withdrew money and this time it caused my account to be overdrawn and I got substantial fines as this is a bank account I only kept a minimum amount of money in.
Hi Ms. Rudd.
I'd like to help?
Are you under any form of contract?
Unfair Billing Practices
When I signed up to this fitness club they stated it was a NO CONTRACT MEMBERSHIP! Yet when wanting to cancel, it must be done in writing. Also Paid my membership fee on due date, yet they are continually racking up fee's claiming the payment was late. Mailed in Cancelation Form, but they have not acknowledged it, and continue to try to extract money from a...
Read full review of Xperience Fitness and 25 commentsOverview of Xperience Fitness complaint handling
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Xperience Fitness contacts
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Xperience Fitness emailsaubrieb@myxperiencefitness.com96%Confidence score: 96%xfcares@myxperiencefitness.com95%Confidence score: 95%
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Xperience Fitness address3701 E Evergreen Dr Ste 300, Appleton, Wisconsin, 54913, United States
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Xperience Fitness social media
Recent comments about Xperience Fitness company
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