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2.4 292 Reviews

Sirius XM Radio Complaints Summary

99 Resolved
193 Unresolved
Our verdict: Engaging with Sirius XM Radio, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sirius XM Radio reviews & complaints 292

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9:55 am EST
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Sirius XM Radio Refund of being double billed

2 months ago I signed up for Sirius satellite radio with the basic plan. Once I hit the website to register, it told me it was billing me the 17 dollars for the service, plus some kind of activation fee. The total came out to $54.00.

The problem began when I checked my bank statement and realized that somehow, Sirius billed me twice! The total on my bank statement billed from Sirius was around $108. So I calmly called them, informed them of the situation. They wanted me to fax them a copy of my bank statement, which I did, and said that it should be cleared up in 3-5 business days.

2 weeks later, the issue had not been resolved, so I again called in. This time I informed the agent the case number, to which I was on hold for about 20 minutes. She came back and said her escalation department was looking into the case and the refund should be in my bank account within 3-5 business days.

2 weeks later (I'm not kidding) with nothing done, I called in again. At this point, I'm disgusted with the service of their billing department. I inform the agent the case number, he puts me on hold for about 10 minutes, comes back and says the refund should be there within 2-3 business days. Again?! This time, I don't take that for an answer and I tell him thats not going to cut it. He tells me he can't do anything about it, so I told him to get me someone that could and I want my money now or I will cancel the account altogether. After putting me on hold for about 20 minutes, he comes back and says his supervisor is busy and I can either wait on the phone or he would call me in about 15 minutes. I just hang up.

I will be calling in again this afternoon to get my money or cancelling my account. Satellite radio is nice when your in the middle of nowhere, but when you have an ipod, it's not necessarily needed.

Screw Sirius. Their billing is a joke and getting money back from them takes a miracle...I will never own another Sirius/XM radio ever again. I can deal with the FM stations, it's the same music/commercial/music format anyway...

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Tim James
Norcross, US
Nov 14, 2009 3:09 pm EST

Called Sirius to be reminded of my username for my Sirius iPhone app. By the time the call was over, my credit card had been billed $282. Had to cancel my entire account just to get the refund. The customer service staff at Sirius is horrible. They don't know the product they're selling and they're obviously paid based on sales, even sales not authorized.

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9:24 am EST
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Sirius XM Radio Unauthorized charges

Cancelled service 11/20/2008 with XM and my card as well.Recieved no charges for 3 months ; then this month we recieved a bill. I called my card company but they told me I had to contact XM to get my money back.
Tried to call XM ; but the number I have for them no longer works. Need a number or someway of getting my $13.95 back as I'm not paying for something I don't recieve.

Tom

Read full review of Sirius XM Radio and 3 comments
Update by Genaria Langevin
Feb 23, 2009 9:39 am EST

Please enough already as I've sent my complaint just want to see if I can get some results.

Tom

Update by Genaria Langevin
Feb 23, 2009 9:35 am EST

Thanks for your time in considering my complaint.

Tom

Update by Genaria Langevin
Feb 23, 2009 9:31 am EST

I said no as the post is new and too soon to answer yes or no! As soon as I hear something agreeable I'll let you know if it helped.
Thanking you in advance.

Tom

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Jane Wiley
Clayton, US
Jul 13, 2010 7:50 am EDT
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Our subscription expired, we did not renew, big price jump Now they want to charge us? When did companies get the right to renew things without ones agreement? I am furious and will never do business with them again and I will not pay these ripoff artist another dime

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CDBenander
Gladwin, US
May 26, 2009 3:10 pm EDT
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I have been billed fpr services not received, and cannot get through the telephone loop to have my complaint heard by somebody who could do something about it.

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nook
, US
Aug 09, 2011 10:07 am EDT

5 hours on and off phone and internet and they cannot activate my satellite radio !

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11:22 am EST
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Sirius XM Radio - Lifetime membership

SIRIUS sold me on 11/04/07 three lifetime memberships. On 1/16/09 I traded a vehicle and attempted to transfer my lifetime membership to my new vehicle. I was informed that the ability to transfer the membership had been revoked by SIRIUS. I ask the supervisor how she could justify selling me a lifetime membership 26 months ago and now telling me that it i...

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8:35 am EST
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Sirius XM Radio Unethical behavior

First, let me define what, in my opinion, constitutes unethical behavior. My opinion is advertising specific attributes of a product and refusing to deliver that attribute.

I never got a chance to "enjoy" the programming. I checked out their website and wanted the "a la carte" programming for $6.99 per month. I bought the Starmate 5 (more radio than I needed/wanted) as the website said it supported "a la carte" packages as well as did the box the radio came in (I bought directly from Sirius). After receiving it I went on line to set up an account and activate it. When I came to the package options all the 'a la carte' programming was greyed out saying my radio did not support 'a la carte'. There were no monthly pay programs, the only two that were available were the full packages for a one year period.

I contacted Customer Service to try and ascertain the problem. After 8 reps and 1 1/2 hours on the phone the issue never go resolved. Two reps acknowledged this radio supported 'a la carte'. Every rep "hung up"--sending me to another rep who asked all the same information as previously--name, address, radio SID number, etc. I was completely disconnected once. One rep tried to "upsell" me to a life time plan. After getting all the info, one rep put me on hold and when he came back had no idea who he was talking to and asked for all the same info again. One rep said he didn't want to take the call and sent me some department who had no involvement in activation. Each time I spoke to a rep I told them that all I wanted was "a la carte" on a monthly plan; that's when they "hung up". Finally, one rep's supervisor told her to tell me to send the radio back, and transferred me to the returns department who gave me an RMA. Yeah, customer service sucked big time! The left hand doesn't know what the right hand is doing and none seem to be conversant with the product (they all said my radio didn't support 'a la carte'.

I agree with all the complaints filed here, and am rather surprised at the handful of positive comments. I'll not deal with Sirius again and will be recommending to anyone considering the service not to buy it.

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SB AB
Grand Rapids, US
Jun 18, 2009 9:47 pm EDT

Same issues...The Worst customer service on the planet.
Ordered renewal of service with the same music channels as I had with the free demo which came with the car. Agent renued and charged me for entire year and the package was not as explained. Called back to correct. After 2 hours 47 minutes on the phone with three different agents and a supevisor which I hgad to explain the issue to each time I was transferred we corrected the issue with paying additional dollars for a different package. Obviously the original agent requires coaching and education on packages and procedures. All was well for one day and then the service changed back to the undesired package. No communication...No explaination.
So I am back on the phone again currently on hold for 1hour 27minutes and have not spoken to a person.
Do yourself a favor and find a different radio provider or better yet plug in your Ipod. Tell your neighbors Sirius (XM) SERIOUSLY SUCKS!

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Telesites
, US
Feb 28, 2009 1:31 pm EST
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Headquarters: 1221 Avenue of the Americas - New York, NY 10020
Phone: [protected]
CEO: Mel Karmazin

Call and ask for Mel!

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Patric
Ithaca, US
Feb 16, 2009 4:35 am EST

I am having the same issue with my radio. I had a simple Stratus that worked fine and recently bought the Starmate 5 with the intention of using the $6.99 A La Carte package. I activated it over the phone, thinking that talking to a live rep would cause less hiccups WRONG! I have been using the standard $12.99 package with the promise that the issue is being fixed. Supposedly it has been escalated to Corporate (whatever that means). If this issue is not resolved soon, I am going to take back my radio and cancel my Sirius account. This is ridiculous. The worst part about it is: I don't have any other satellite radio options. SiriusXM is my only choice.

Please, anyone with this issue, post a comment. Maybe we can band together and get this issue resolved once and for all.

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6:13 pm EST
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Sirius XM Radio Customer service

It conforts me to know that it's not just me (not personal) who has fallen into that enpty void in which XM Radio likes to call customer servise. For me, it started about two years ago when I replaced permenant type XM Radio with one of those Delphi XM 2 GO's. I thought it would be nice to be able to play XM in my house and my truck. I really liked the radio until it died, I replaced it (my cost) and it didn't make it as long as the first one. I will back up and say that this is going back almost 2 years since the 2nd radio died and I phoned XM and canceled it but continued with an XM radio in my wifes Jeep. A few days before Christmas (2008), I looked into buying anouther radio to stay in my truck. I got looking at my account on line and my profile still showed my XM 2 GO but had the radio i.d. removed. I called XM to see if we were still paying for it and found out I was and they could only pay me back for 30 days worth. That was not good enough for me so the woman from XM told me that her superviser would have to call me back and it would be 2 or 3 days. After over 3 weeks (past holiday, I will give them that) and I never heard a word. I sent 3 e-mails, 2 more times of calling and on the third call, I read them the riot act. The woman told me, once again, I was told someone would call in 2-3 days and I came un-glued. I was actually patched through to that womans superviser and I explained the situation and you will love their reason. I was told that I was offered a deal on a new radio and I said I would have to get back to them. I was then told that since I never called back that I must be happy with my service but also it was noted that the radio was cancelled because it didn't work. How can I be happy with a radio (an expensive one at that) that would not work. I asked to speak with her superviser but instead she did credit back part of what I spent so I finally just said screw it. I love the commercial free radio but be carefull with the provider. Check your bill very closely as I should have if I could. I never see the actual bill, if you are like most of us, your credit cards keep a ballance. I'm sure I'm not the only one, my wife pays the bills and assumes the add on toy's (XM is a toy for most of us) have the correct billing amount and has no idea of what they really cost.

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donna
,
Sep 23, 2008 7:12 pm EDT

I had XM Radio for the free trial and agreed to a 3 month special billing rate. I had to contact them about the charges.

3 months later, when the time came for this to expire I called to cancel and they offered me another 3 month special. I was billed incorrectly and had to call again. After a 10 minute wait they agreed to credit me the difference but the woman was very condensending. I had a really bad day and her attitude just touched me the wrong way. I mentioned that the length of this call was beginning to aggravate me and I was thinking about canceling my service - she laughed. At that point I asked to speak with a manager and she said 'yes, we will credit your account'. I asked again to speak to a manager and was put on hold for 8 minutes. I hung up, called back and canceled. The funny part - even after asking what they could do to keep me, they pro-rated the cancelation for 3 days. I asked him to make sure my reason for canceling was recorded. Perhaps the CSR was new and needs additional training but they should learn from it.

I have had it with inept customer service. I am the most patient person in the world if someone is working on it but I won't tolerate poor customer service any more. I would rather transfer my business.

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eagle1976
School, US
Dec 28, 2010 2:26 pm EST

I have been a long time subscriber to XM radio and recently negotiated a renewal with them that included on-line access. The on-line access did not work as promised and I have been on the phone for over an hour with various areas of their customer support. Each time I could not reach someone from one of their call centers who could understand this simple issue... on the billing side, they said that I was paid up and that I needed to talk to Tech Support. When I talked with Tech Supt, they said that they could not find the problem and that I needed to talk with billing. I have never dealt with such incompetence... I strongly recommend that you do NOT do business with this organization based upon my experience with them.

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cm 200
Philadelphia, US
Jul 19, 2010 11:36 am EDT
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I know how you feel. XM sucks!

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Daved
,
Nov 25, 2008 7:45 pm EST

I have contacted XM Radio on many occasions. They are always courteous and apologize profusely, but never are able to help me. I am beyond apologies and want my problem (which they acknowledge) corrected.

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11:30 am EST
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Sirius XM Radio - Unauthorized charges

I had XM service from October of 2004 until 1/12/09. I received a statement in the mail indicating that I needed to contact XM Radio to update my credit card information for their auto renewal program. I decided that I wanted to cancel my subscription instead. My subscription should have expired on 1/12/09. I contacted their "XM Listener Care" line on...

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10:17 am EST
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Sirius XM Radio Stealing my $50 pre-paid gift card

I am a first time user of the Sirius satellite radio because it was given to me as a gift from my wife. She purchased the radio along with a $50 pre-paid gift card that was supposed to be applied to the first year contract price. I went online, created my account, activated the radio, and provided my credit card to pay the difference of the 1 yr contract. I check my account on the Sirius website and I see that the entire year contract was billed to my credit card, but the $50 pre-paid gift card is sitting in the account as a "credit" or negative balance.

I call customer service (obviously sub-contracted out of India) and ask for the $50 to be refunded back to my credit card. They told me the were unable to do this and that the $50 would be available if I wanted to purchase any other services or renew my contract next year.

This is unacceptable... I don't want any other products and I am not sure I would want another year of service. I called again. And same thing. I asked for a supervisor and I get disconnected.

I will keep trying to get my money back, but I see this as petty theift. The company obviously needs the $50 more than I do... I also contacted the Radio Shack where the radio and gift card were purchased and the manager said he would bring the issue up with his account manager from Siri.

My advice to everyone is don't bother with the pre-paid gift card. It really doesn't provide any value and just gives Sirius an easy way to unjustifiably KEEP you money.

A new frustrated customer, but not for long...

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woef
Los Angeles, US
Mar 15, 2009 5:53 am EDT

I have many Complaints on Sirius and still never got connected. But this is out of the scope of this topic.

Back on Topic:

I too Had a $55 dollar Gift card from Best Buy for Sirius, I come to find out my hundreds of Dollars invested, that you can not sign up with Gift Cards or SHall we call them Pre Paid cards, they still want a credit card.

Smooth Talking Jim tells me I understand your concern and I can Promise you that we wont charge your credit card, we will put it in lock.

I said why ? He said for Auto Renewal Purposes, I said I do not want Auto Renewal, I also said I am not sure I want your Product.

I said if my Pre paid card pays for 3 months worth why not just cut me off If i not add more time after the three months are up ?

Jim said we cant do that when you sign up for under 1 yr plan does the credit card serve other then Scamming me into AUTO One Year Plan? No Comment, except to tell me thanks for my paitents and his supervisor told him to give me 3 months free in addition to my prepaid 3 months, then asked for my credit card.

I said Jim if my card is in lock, until I say you can charge on it, then my Prepaid Card Covers 3 months right ? He said yes, I said then
Why does Sirius need collateral of my credit card? I said you have month to month plans, so what possible service does this credit card serve other then not letting me cut loose from sirius if I decide I not like it?

I said this is a scam, I said Jim if you can guarantee you won't charge my card, and I not have to have Auto Renew, then what purpose does my card serve ? Other then Scamming me into 1 year?

He said Wayne They will not charge your card without asking. I said Ok' Jimbo, Use your card and put this so called lock on it. ...Pause, he began to laugh and quite frankly had no idea what to say.

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3:31 pm EST
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Sirius XM Radio Unethical billing - unauthorized continuation of service

After the trial period for XM Radio in a new car expired I opted to pre-pay for one year of service. That service ended in Oct. 2008. In December I received an invoice for service post-dating that period. I called to let them know that I had not renewed my service and to have the bill canceled (the radio had already stopped receiving XM service). The three individuals I spoke with, including a "manager" stated that XM service automatically renewed. When I had originally signed up for the one year service plan over the phone I was not asked if I would want the service automatically renewed, nor was I notified that it would be. In addition, in the invoice I received covering the aut0-renewal, the monthly rate was increased 36%.

To top it off, when I called to complain about both the unauthorized auto-renewal and the increase in the fee, the people I spoke with were very uncooperative and boarder line combative. When I said that I had not seen anywhere in writing that the yearly plan I had pre-paid for would auto-renew, the manager challenged me to read to him over the phone every word of the billing and account information documents I had received from XM. The "manager" was not able to address either my questions or offer any solution other than for me to pay the disputed bill in question. He told me that someone who would be able to address the problem would call me back. It was by far the worst customer phone support experience I've had.

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equism/m
, US
Oct 03, 2010 8:10 am EDT

My advice for anyone signing up for xm is to immediately after signing up calling their customer service department and request that the subscription not be renewed. Here is the most important part...Ask for a ticket number and write it down because they will still auto-renew your subscription and if you no longer want the service you can call them up with the ticket number and they will be forced to credit you. I like their programming but the auto-renewal policy of theirs upset me enough to label them as an unethical company.

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equism/m
, US
Oct 03, 2010 8:09 am EDT

My advice for anyone signing up for XM/Sirrius is to immediately after signing up calling their customer service department and request that the subscription not be renewed. Here is the most important part...Ask for a ticket number and write it down because they will still auto-renew your subscription and if you no longer want the service you can call them up with the ticket number and they will be forced to credit you. I like their programming but the auto-renewal policy of theirs upset me enough to label them as an unethical company.

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stuart
Huntington, US
May 02, 2009 8:58 pm EDT

Now I have to start out by explaining that I work for Xm Radio. Now Im not agreeing with xm nor am I disagreeing with them. First off, people need to start learning that all companys are the same. U need to read ur customer agreements, even if the rep forgets to explain to you about the auto renewal, it clearly states in your cust. agreements that xm service is auto renewal. Even if you pay by the month or with Annual Plans. Now even though I work for them I dont agree with the off shore call centers. If your only going to offer service in the US and Canada then they do not need to go cheap and pay other countries to take calls. I was told by my Quality that even if the other call center rep kept offering to upsell the subscription plan or to sell the customer a radio and the customer hung up because they got tired of telling the rep no, it is still my job to sell the radios or be fired. I have worked in call centers b4 but the way Xm runs there business isnt right. All they are worried about is money and they dont know how to manage their money. We are suppose to offer radios on all calls even if sometime in the conversation that the customer says they do not wont anymore radios.

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cantwait2b
Milan, US
Feb 13, 2009 10:42 pm EST

I just recieved a collection letter on behalf of XM radio. I had paid for a 4 month service and thought it would end when my pre-paid time was up. Turns out that's not the case, they auto renew withouth you knowing then send you to collections. I've tried speaking to 3 people with XM already and not only could I not understand them because they don't speak well but they were also uncooperative and combative and argumentative. Terrible customer service. I don't understand giving me service I didn't ask for or pay for and then bill me later. This is rediculous. There needs to be a class action lawsuit against this company for this crooked way of doing business and scamming people out of money. contact me if anyone knows of such a lawsuit. cantwait2b@gmail.com

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Sirius XM Radio Rebate

I submitted the rebate form two weeks ago but Sirius claims they have not received it. It still have not shown up on their tracking web site . Sirius just keeps giving me the run around but won't help me get the issue. They told me to resubmit the claim but the original UPC code was mailed in the initial rebate request. Don't expect Sirius will honor a rebate.

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Sirius XM Radio Cancellation refund

Paid for 3 years service in July. Wanted to cancel remaining contract. They said my $233.00 credit was submitted to billing for processing 10-01-2008. I did not receive the funds. I contacted on-line 5 times over two months and made 7 phone calls during same period. I am told that I will receive a phone call with 24-72 hours. No one ever contacts me.

I have not received the funds and I am left totally frustrated.

Dave

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Chuckt
Roslyn, US
Apr 01, 2011 3:44 am EDT

I called XM Radio to cancel. I asked for a refund. I called back and they said I never called to cancel.

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Lynca Wilson
Bozeman, US
May 03, 2009 3:52 pm EDT

I am in the same situation - have you ever recieved a refund? What a scam they have going on

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Sirius XM Radio - Unethical billing-need class action

Have been a customer for about 6 years. Had three receivers in three cars. Cancelled two because I no longer had the cars. They gave me a credit for the unused time for the two cancelled ones but then continued to bill my credit card for all three. I did not catch it untill after the sencond time they charged me for the cancelled ones. I called and the told...

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Sirius XM Radio Violates contract

I have 2 radios with XM, which were signed up 16 months ago. One was on a 3 year pre-paid contract, the other is on a 12 months pre-paid. The 12 month pre-paid ended, and was no longer needed. Apparently, somewhere in the fine print, I had to call and wait on hold, only to cancel a contract that I didn't want to go past the 12 month mark in the first place.

XM called me with some pre-canned Voicemails, stating that I might end up "Missing my great service" if I don't renew. Nothing stated that it was more than a Marketing ploy.

Imagine my amazement when they turn off my first radio, the one that I pre-paid 36 months for! Their reason is that since I did not call in to cancel, I owe them $175! And, they will not turn back on the radio that I paid for, until I pay...

This one is going to court, so I will let you know. Don't be stupid, just buy and iPod or use the normal radio. XM has bad service, and bad reception in many areas...

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shane rahko
fort st james , CA
May 13, 2009 2:12 am EDT

i do not like them at all we had a number of run in with them over one contract that we canceled 1 month before the contract ran out and now they sent us a bill from the collection agent our contract was paid in full they tried to renew without our go ahead they called us several times we told them every time that we did not want to renew the deal we are finished then they said we owed them money and got the collection agent after us we are still fighting with them they will not take our calls i think somebody in the higher up power should cancel there permit we have a tough enough time with out company like that by for now

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10:50 am EDT

Sirius XM Radio Billing horrors

I have been a Sirius subscriber since everyone thought it would be a failure. I clearly remember hearing DJs touting "We have hit the 600, 000 subscriber mark" to give you an idea of how long I have maintained their service. I loved it and everything was fine about the service.

I was laid off from my job in August 2008, and because of this, I wanted to switch to monthly billing as opposed to annual subscriptions. There were a couple of reasons such as the merger, my radio is old, and I have no income to pay for an entire year of Sirius. Truth be told, I'm basically broke because of losing my job. I called Sirius to change my billing (i was due for renewal in early September) and requested the changes. After being treated like some kind of loser for "downgrading" my subscription, I thought everything would be fine.

2 days later, I check my bank account online, and there it is: $163.36 charge from Sirius. I immediately called and told them they had made a mistake. I requested a refund of the annual charges. I was told it would take place immediately.

2 days later, still no refund from Sirius, so I call them back, now demanding bank overdraft fees they had caused, as well as $8.00/day charge that my bank charges me on overdrawn accounts. I was told at this point that there was a problem with the credit card I had given them (my bank debit card) and they couldn't process my refund (this makes no sense because they had just CHARGED this card). I did give them a different card to process the refund to. I was then told that it would take 7-10 days to process. I told them this is unacceptable, considering they had overdrafted my account, I was being charged daily for this, and 7-10 more days is 56-80 more dollars! I asked to be put through to a supervisor, who I had asked to RUSH this refund due to the situation. After waiting on hold for at least 30 minutes, as soon as this supervisor came back on the line I was disconnected. I immediately called back and asked to be reconnected with that supervisor. I was told that they could not do that but to be assured the refund was processed.

7 days later, I still have no refund. I call them back, fuming this time. I am given 1 month free surbscription. I am transferred all over the place, I am told by 3 different people a fax number to fax my bank statements showing the overdraft fees as well as the original charge and refund. Since there was not many other charges except overdraft fees, continuous overdraft fees, and the sirius charge, I blacked out what was left and faxed it to them. By now the fees from my bank are totalling $124.00. Later that day I recieved my refund for the programming.

7 days after getting my refund, I call to inquire of the status of my fax and when I would be recieveing the money owed to me because of Sirius' billing error. I am now told that they will not pay these charges due to "terms and conditions" which they probably didn't even have when I signed up. I spent most of Monday this week on the phone with sirius, waiting on hold (one time longer than 1 hour for a supervisor), and many times on holder for shorter times before hanging up. It definitley seems that they have BLACKLISTED me in their customer service department and will not attend to me any longer.

I have sent a demand letter for restitution for the bank fees, the cost of sending 2 certified signature required letters, and I have given them until Halloween to do this. I sent it to the billing dept. as well as James E. Meyer, President of Operations. I am going to file a complaint at my local courthouse, but not before filing actions in small claims court, this time for the bank fees, certified mail costs, cell phone minutes on hold, mileage/gas for going to my courthouse, court costs, and whatever else comes up by then. I will let everyone know how it turns out, but i think we all know what will happen.

Read full review of Sirius XM Radio and 4 comments
Update by Eric
Dec 02, 2008 10:33 am EST

This is my original complaint regarding the Sirius billing/customer service issues. I wanted to update everyone on my results.

1. I did send certified letters to the Chief of Sales/Operation as well as the Billing Department, only to be ignored and nothing happened.

2. About 2 days after I sent my certified letters, I also filed a formal complaint with the New York Attorney General's office.

3. After approx. 2 weeks, the NY Atty Gen. sent me a letter stating that they would be investigating the issue.

4. After approx 2-3 weeks, I received a phone call from a "customer service department" which was a different number than Sirius, and they did not answer the phones as Sirius, only as "Customer Service". This call into me was in regards to the letter they had just received from the NY Atty General and they wanted to resolve the issue immediately. I am not a resident of NY, but Sirius is based there, so I used their state's Atty Gen.

5. After speaking with Joseph, the "customer service rep" assigned to my account, I was asked to re-fax all of my documentation including bank statement illustrating the charges, overdraft, fees, and refund. Initially, it seemed as if they were going to try and short this by a few days. However, about 1 week after the initial phone call, I did receive a refund of ALL overdraft fees, continuing overdraft fees, and this is in addition to the refund of the annual charges, and I even received a bonus 3 months free of my service. It'll be the last 3 months I have Sirius, but it is a nice kicker.

To anyone experiencing these same problems, my recommendation is to not even bother sitting on hold, calling them, or even trying to deal with them, no matter how sincere and caring the supervisor or customer service rep seems. Just save yourself time, aggravation, and hassle by Googling the New York Attorney General's office, printing out the official complaint form, filling it out, providing acceptable documentation, and letting them handle it for you.

My letter threatening to take Sirius to small claims court was ignored, and I am glad they pissed me off enough to not even mess around and go straight to the top. I hope whoever reads this takes this advice to heart because I was frustrated, aggravated, and thoroughly pissed off. Once the Atty General became involved, the results were satisfactory, swift, and without consequence. Please contact me if you need help with this issue.

i hate Sirius Satellite Radio now, and I am not an investor in their penny stock, and I am sick of corporate America sticking it to consumers, and I am a consumer fighting for my rights, and yours too! I'm not a lawyer, I don't even have a bachelor's degree, but I'm smart enough to know when my rights have been violated. DON'T JUST SIT THERE AND LET THIS CONTINUE! FIGHT FOR YOUR RIGHTS, MONEY, AND RESPECT!

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RAJSR
Scituate, US
Mar 24, 2011 8:53 pm EDT

After cancelling service over the phone they send you to collections 6 months later stating you didn't cancelyour account and now you need to pay more money! People need to not get their services at all!

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CoreyNJ
, US
Dec 30, 2010 1:57 pm EST
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I ordered Sirius Satellite radio for my mother 2 years ago as a Christmas gift. I forget the exact deal and price but it was something along the lines where if i bought the car radio and a one year subscription I would get a month free. Hence, I bought in December 2008, my mother would have it throughout January 2010.

In December 2009, my credit card was automatically billed for another year without my permission. I called up and told them it was a gift and I didn't want to renew it. They refunded me my money and I assumed that was the end of Sirius.

Come December 2 2010 I realized my account had been billed again! I immediately called up and explained to them my dissappointment asked them to delete my credit card from their records and demanded a refund. I also made reference that I no longer lived at my prior address that was listed back in 2008.

Come December 29, 2010 I receive Sirius satellite solicitation calls. I think to myself I never followed up on my refund. I call up that evening and was told it was sent to my bank account. I knew for a fact they didnt have my bank information, but due to my cellular reception the call was dropped. I was going to call in the morning after i verified a refund wasn't sent into my credit card. Sure enough it wasn't. I immediately called up and spoke to a lady who immediately said it was sent to my bank account I asked what bank? she placed me on hold for 20 minutes came back and said a check was mailed out to my old address on December 16th. I mean really? So I asked to speak to a supervisor. Another ten minute hold and i spoke to a supervisor who was extremely unproffessional. I told her i wanted my money overnighted since I received no services from sirius in the last 12 months and she said they would send the check out to my correct address. I sarcastically said "when should I anticipate this check, in another month" and she said Yes. I then told her I need to speak with someone that can make a decision. After going back and forth for about 2 minutes of her giving me the runaround and trying to pass me off to another dept. she hung up on me. What a company! Hiring supervisors that are unable to do their job and willing to hang up on someone.

Sure enough I called back and received help from a nice lady and asked her to send me to another supervisor. She said she was going to pass me onto a supervisor that was a male but she was unable to tell me his name and just placed me on hold. No one ever answered.

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SB AB
Grand Rapids, US
Jun 18, 2009 9:58 pm EDT

How do you get to a person at Sirius?
I called three days in a row and never got to a person...was on hold for over 2 hours each day before i finally had to give up as phone went dead.
Emails are not responded to either!
Sirus seriously sucks!

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ilindb
Baltimore, US
Nov 17, 2008 5:28 pm EST

This company also lies about refunds. I followed all the instructions and sent in all required documentation by the date required, but they REFUSED to accept the letter (according to the post office) and it was returned to me! You call them and you just get put on hold until you give up and hang up. I really regret dealing with them and will certainly never buy anything from them again.

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1:22 pm EDT

Sirius XM Radio Unethical billing practices

Now that I have received a notice from collection agency, I find there was an assumed agreement with XM Radio that they would keep charging me until I - in writing - cancelled. When I first subscribed to XM it was explained to me as a magazine subscription. I paid for a year, and if I did not renew, then service would stop. For 2 years all was fine. But when I stopped driving truck for a living, I felt I no longer needed XM so I did not renew. When XM automatically charged my credit card without my approval I called and called. I kept getting people I could not understand and they still didn't even spell my name right no matter how many times I'd spell it out to them. I told them again and again that I had given away my receiver and no longer wanted XM. Now with this notice from collection, listenercare keeps referring me to a customer agreement that I did not only not agree to, but I knew nothing about. Now I seem to have no recourse but to pay their extortion or allow them to ruin my credit because, of course, now they have the correct spelling of my name.

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Joseph M Massi
Mt. Pleasant, US
Jul 27, 2009 2:28 pm EDT

This is America. When you called XM Radio for assistance or to discuss a problem why can't I speak to someone who speaks English correctly and slowly. I don't want a free radio . I just want to extend my contract fpr 6 months until my car lease ends. As a result of the language barrior my XM Radio Plan is about to expire. NO satisfaction here!

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Betty Graham
,
Oct 31, 2008 3:18 pm EDT

Why do so many companies have to use non-USA locations for customer service. You can't understand them and most of the time speak so quickly you REALLY can't understand them. My instructions were to go to xmradio.com//savings - there is no such website. Then when you do get on the xmradio website there is no box stating 'savings'. And by the way, there are no savings. And who cares about Serius radio? If you have XM radio who needs them? They have nothing I would want except for the NFL games - period. Just lower the prices and you won't need Serius.

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Wayne Fester
,
Oct 06, 2008 12:14 pm EDT

It is unbelievable that I have to wait 12 minutes to cancel one of my radios and then find out that I have to hold for another 14 minutes while I am transfered to the cancellation department and then get disconnected and start all over again. I realise that no one cares as long as I pay my bill. VERY DISTASTEFULL

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3:09 pm EDT

Sirius XM Radio Harassing phone calls

In late August, I was sent a letter in the mail that let me know my credit card had been declined during the renewal process.

I called to verify that they had the right information and they listed the last 4 digits of the card - but did not confirm the date.

It did not bill, so I called back. This time, we confirmed the date, but, I didn't want to risk a double-billing, so told them to wait and I went ahead and paid the due amount online. They agreed not to charge me.

At this point I began receiving automated phone calls once a day (Sept. 3, 2008) asking me to call them back to prevent a service interruption.

I did and informed them I had already paid. While I was waiting to get through, I noticed that my card had gone through on the automated system as well, even though I had told them previously that I wanted to pay online.

Now I was speaking with someone and had two requests... stop calling and refund one of my payments. I was told they would.

When I continued to receive phone calls, I got frustrated and asked for them to cancel my service. Rather than listening to me, the operator (who was obviously overseas), told me that he was going to discount my service to $5 each month. I begrudgingly agreed - if only they would stop the automated phone calls.

Several days went by and STILL - the calls kept coming. I finally decided to call the heaquarters in D.C. and after being first redirected (automatically) to the overseas center, I hung up called back and dialed the operator to demand a stateside location.

I was put through to Malora who refunded the remainder of the $5 discount and supposedly took me off the call lists. After doing this, she took a long pause and I asked about the cancellation and refund of the second payment because of the harassment. She quickly said, "Oh yeah, we'll do that... call back if you still get calls."

Two days went by and I was still getting calls, so I called her back and she told me to wait a couple more days for the system to clear out my data.

Roiled - but helpless - I agreed. Still, more calls came. I'm now waiting to hear back from Darryl Peete, her supervisor, who tells me that he is going to get confirmation on whether my name is still in the system.

In all, this process has gone on for about three weeks. He offered me 3 free months of service, but I refuse to deal with a company (as I told him) who can not control their own computer systems.

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Crazybecauseofxm
, CA
Oct 20, 2010 9:57 am EDT
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Hello,
My name is Cindy and I was a customer with XM radio.
My renewal came up and after many attempts to go online to renew I called xm as the online account does not work.
I at this time spoke to a person telling me I could go online to update but still online does not work.
I call xm again and speak to Kathy who was very pleasant and very good a sales as I by this time no longer want the service as I am wasting to much time trying to get it. Kathy convinces me to stay as I do love the radio and charges my visa and we are good to go... so I think.
I continue to get a call EARLY in the morning and through out the days from a Dave and Brad 676-030 whom have harassed me to no end saying I haven't paid. They tell me to stop the harrasment I need to call another number get the person I speak to employee ID and then call them back with the information. Instead of them checking into their records to find out the correct account information.
I have called xm radio many times...
Kathy, convinced me to continue with the service and that I would have no more harassment. Silly me I didn't get anything but a charge to my Visa.
Katelynn, very sympathetic to my situation. I asked her to remove anything I have to do with XM so that maybe the harassment will stop. She assures me that she has closed my account, given me a credit back on my card and have put me on a do not call list. But the harassing calls continue I try not to answer them now as its become ridiculous.
Brad 676-030 calls at which I am at my breaking point and he tells me that he will continue to harass me.
I again call and get employee #0872, she tells she is a supervisor and again is very polite and sympathetic. She does not know how to make the harassment stop but said she will send a email to the Head Office. There is no phone number to the corporate office as I would love to talk to them.
So after all said and done... I no longer have xm radio which is a service I loved but because the company running it is so inadequate. I will be sure to warn anyone who is thinking about getting xm radio Canada the nightmare I have experienced. I have spent an unbelievable amount of hours on hold, been woken by harassing calls who don't believe that there must be an error on their part as my account it taken care of and actually now cancelled. I have been promised on every call that an manager would call me and discuss how I can make this stop. Never have I gotten a call.
Unbeilable that a company can act in this way. I would appreciate if some has any suggestions on how to make this nightmare end!

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Hank
,
Sep 18, 2008 5:18 pm EDT

I did receive a phone call back and was informed that it can take several weeks for the calls to stop because they have to "batch process" the names on their "do not call" lists.

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9:24 pm EDT
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Sirius XM Radio - Fraud - reactivated service without authorization

XM Satellite Radio, Inc. P.O. Box 33174 Detroit, MI [protected] Re: Acct# 1-xxx1645210 September 3, 2008 The company, "XM Radio" was informed via registered e-mail; and verbal telecomm, between me, and an XM service rep (Julie) in June, 2007 in which I specifically stated: "do not renew service and discontinue future or present services" and - in...

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3:03 am EDT

Sirius XM Radio Frustration with trying to cancel

We have xm radio for our home and I wanted to get a secondary receiver for my shop, located next to home. I was told I could have a secondary receiver for $9.99 a month. When it arrived, I found that no matter where I placed the receiver in my shop, I could not get a signal. So, I call to cancel it. I was hung up on THREE times! Finally got someone, who told me that I would have to pay a $100.00 cancellation fee! I said, "So, if I keep it, I will be paying $9.99/mo for no signal service, or I pay $100 cancellation fee?" YES! I was sa angry that I decided to cancel my entire account. I will be charged $100.00, which is such a complete rip off, but I have no other option. That have you and they know it and they completely rip their customers off. I have not received my credit card bill, but after reading many of these complaints, I am worried I might have other charges from them! What can a person do in this situation, as so many others are in? How can XM Radio get away with this?

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Sean
,
Aug 28, 2008 9:36 am EDT

Yeah I'm an xm rep and what happened is that you didn't read the terms and conditions of the offer which states that you have to maintain service on the radio for 12 months which you agree to when you purchase the radio which from the price you stated was the audiovox express ez. Now granted the rep you spoke with may not have stated them to you just to get commision for the sale but you are also sent them via email and a copy is included with the radio. So it goes without saying in this day and age you gotta read the fine print.

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Sherry Roth
,
Aug 26, 2008 10:48 am EDT

Where's the web site? I like Kmart and shop there often but you have given us a reciept to take a survey to win a $2500 gift card. How can I do this if there is no web site. My reciept no. is [protected]

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10:33 am EDT

Sirius XM Radio Cancellation fee

I bought a new powerboat in April of 2007 with Sirius Radio installed from the factory. A 6-month free subscription for Sirius was given to me upon purchase. When I called to activate the system, I was asked if I would like to take an additional 6 months for the standard charge. I said yes. (I know, my mistake). At the end of the full year (6 mo free, 6 mo charged) I was contacted three times by the Sirius Sales Department asking if I wanted to re-up my subscription. Each time I said no. During the first month after the subscription ran out, I turned the radio on to see if it had been cancelled, and I listened to the music. During this time the radio was on I lost contact and I received an error message on the screen. I never received any written or phone contact from Sirius over this issue.

Now, I have been contacted by NCO Financial that my account has been turned over to them for collections. The amount is $94.52!

Upon contacting Sirius I was told that the fee included one months usage after the end of contract, plus $75.00 collection fee. I explained that I was contacted by their sales department and I told them three times that I did not want to re-up my contract. Twice, I was told by the Sirius agent that they would wave the collection fee and I would only have to pay the one month of usage.

They also told me twice that they would contact NCO and correct the amount I owed down to $15.54 for one month usage. Now after the third contact with Sirius I find out that my account is closed with Sirius and I must pay the total amount of $94.52 to NCO and then call back to Sirius again and they will refund me the $75.00.

I just don't trust Sirius to refund me the $75.00 after I pay NCO the $94.52

What you think?

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wpearc1
Las Vegas, US
Apr 01, 2012 9:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There has to be some US law that prohibits Sirus from caneling their service. nI would be very interested on any comments aboutb forming a class action lawsuit. I feel they are in direct violation of the Rico Act. Any lawyers in our midst?

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Dave
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Sep 15, 2008 10:18 am EDT

I wouldn't trust them either... canceled earlier this year and am now getting NCO collection calls. What an unfriendly bunch they are! Got on the line with one of them finally and she stuck me back on hold when I was getting her my reference number. I was really wondering why a collection service was calling me so I called back after getting disconnected... after calling back and waiting again... found out it was my Sirius account. They wanted seventy something dollars... how did I plan to pay? I said I don't since I canceled Sirius and expected that I would not have to pay Sirius a thing given my account was up to date when I canceled. They said they would note that on my account... will see what that means I suppose. She was pretty short with that reply and hung up.

So I thought I would call Sirius... waited on the line with them and they have no record of my cancellation. They interestingly enough have me on record as owing $28 dollars when they finally terminated the account. A bit of a delta between what NCO is trying to collect on the alleged dept. The CS guy at Sirius apologized to me for "any inconvenience" and I wasn't sure how to answer that. That cements me never ever signing back up or recommending Sirius to anyone though.

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Carolyn Frankenburg
,
Sep 12, 2008 6:35 pm EDT

A similar thing seems to have happened with my account. I purchased a car that had 6 months of sirius radio. I was uncertain about whether or not I wanted to continue. I contacted a sales person to discuss the options, hemmed and hawed a bit and told them I would think about it and they could send me an invoice and I would decide. In the mean time I decided to not continue the service and my radio continued accessing sirius. I received a number of statements saying if I didn't pay the bill, they would turn off my connection. This was fine with me and so I let it lapse assuming they would simply end my service. Yesterday, I received a message from NCO saying I needed to call them regarding a collection. I called them, stayed on hold for 15 minutes, was disconnected. I called again, and was told that sirius sent my account to them and I owed them 114.00 for cancellation fee. NCO told me that there was nothing they could do and if I wanted to dispute it, I should call Sirius. I called Sirius and they told me there was nothing they could do about it since it was turned over to a collection company. I was put on hold for about 15 minutes while the sirius representative did something to investigate my account I guess. I then asked to speak to a manager and was put on hold a long time...I probably waited 30 minutes and no one ever came back on the phone.

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Hollis
,
Aug 30, 2008 5:02 pm EDT

I too am dealing with NCO and Sirius. What a scam. The canned answers I get from representatives from either company are used to blow smoke. I originally subscribed in 2005 for one year. The service renewed twice and as the third renewal approached I called to cancel, six weeks in advance. No correspondence for six months and then a collections letter from NCO for service for the next year.
Sirius has admitted I cancelled on February 29th. When I call Sirius I spend 9 out of 10 minutes on hold.
I no longer trust Sirius. The chance of getting that refund is slim, if you ask me.

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5:38 am EDT

Sirius XM Radio Service and choices

I have been a Sirius user for a little over a year now, previous to that I was an XM user and I am telling you there is no comparison. I got a much better signal w/my XM and the channel choices were much greater than in Sirius. My Sirius goes out when trees are overhead, everytime I go under and overpass and other random places. And...who really needs channels dedicated 24 hours a day to Elvis, Jimmy Buffet and The Grateful Dead/ And now it seems one of the more decent channels, Spectrum, which is like an adult contemporary, is having a 24 hour a day Mellencamp special. Come on, I need more variety - Sirius has maybe 2 pop stations that actually play newer music, there are only 2 decent rock/alternative stations. I only got Sirius because my car came w/it - I requested XM but Volkswagen now only contracts w/Sirius and I have paid for 2 years of service. I hate Sirius - it's boring and the service is completely unsatisfactory, especially knowing I have someting to compare in XM. I listen to my Ipod in my car more than I listen to my Sirius satellite service, and I paid for this service.

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Bill Mc
Dallas, US
Apr 21, 2010 3:51 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had Sirius radio that came with my Aspen in 2007. It has allways been a constant arguement of when my service was due. I wrote my chrysler dealer 2/2/2007 a check for
purchase of my new SUV, the salesman and I sat in the vehicle while he ordered the service. These Idiots at Sirius keep saying my account was due 1/1/ a full month before it was due. I called customer service twice in early Feb, to inform them that I no longer wanted their service finally got
thru to them about the 20th of Feb, told the representive that I no longer wanted their service. they cut off within 30 minutes. Today I received a letter from a collection agency for $35.63, I always payed anuually. talking to the nuts at Sirius is like talking to the IRS, no body knows what they are doing and could care less. If they wanted to do whats right they would bill be for 1 month instead of 3 months.

its their loss as I was going to to purchase a radio that I could use in my other vehicles. The $36.00 is not the problem, Hell my Scotch runs more than that.
its the fact, that they are ripping off for service I did not receive.
hope my brother has not ordered their service, he was thinking about it., but he'll change his mind when I give him a ear full about Sirius.
If you want to listen to 24 hrs of rap-crap, gays, vulgar language this is for you.
I enjoy listening to my local stations and my cd's I get a lot more out of them at a lower cost than Sirius.

I will bad mouth them every chance I get.

NEVER DEAL WITH THESE CROOKS.

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mimithegreat
Spring Branch, US
Feb 04, 2010 5:37 pm EST

I hate Sirius Radio, but not as bad as I hate Mojo Nixon on "Outlaw Country!" I started out with XM radio 6 years ago. I fell in love with X-country. Then Sirius took over, and revamped the station with their version. Mojo Nixon is a loud, offensive, vulgar pig. I now can't have that station on during the day with young kids in the car. We have 3 accounts with them, and want to cancel them all.

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4:23 am EDT

Sirius XM Radio Billing problems

I have 3 subscriptions to Sirius all charged monthly to my credit card. On July 4th weekend I get a cancellation/past due e-mail notice. How can this be if it is automatically charged to a still valid card? Well it turns out they made changes at their end- I learned this after waiting on hold for close to 20 minutes. This changes caused the problem and I have to suffer and put in effort as the "valued customer".

No offer of anything like 1 month free on 1 of the 3 subscriptions, zip nada. Is this what i wanted to do on the July 4th weekend or any other day in my life?

No it is not- between this and the poor reception on 2 of the 3 cars I sometimes wonder if this is worth it.

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audrey.synn
, US
Jan 12, 2011 1:11 pm EST

if we dont make any sense on the phones its because
A: We are sooooo tired of explaining the SAME thing to 500 pissed off people who just argue with us and expect us to bend company policies. As if we have an "erase bill" or "refund all the money" button we can just click to make all your problems magically go away.

B: We are all REALLY high. or drunk. or tweaked the [censor] out. some of us havn't slept in 2 or 3 days. We may place you on hold to go snort some crystal meth in the bathrooms.

C: You people are RUDE. You call cussing and hollering. as if thats going to get you anywhere. AHAHA. We just hang up on you or transfer you to the spanish department. We sooo do not have to put up with your [censor].

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