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XM Radio



Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
United States
What a rip off!! I activated my radio and NEVER received a signal. I called and was told I was getting an "Airplane" signal, which of course never made it to me (after the 7th call, I was informed that there wasn't such a signal). I have called them over 12 times now and still haven't received the refund I am due. I was put on hold for a very long time only to have to repeat the story to yet another person, she ended up hanging up on me. I am still in the process of "getting a refund" and I will not give up until I get the refund. This has been going on for over a month now and I expect it to continue but they will get tired of me and I WILL get my money back. I would recommend to save yourself the troubles and don't get mixed up with XM!
Complaint comments Comments (2) Complaint country United States Complaint category Unauthorized Charges


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N  16th of Apr, 2009 by    0 Votes
Try this for XM customer service: 1.877.967.4672

This is their corporate customer service number and you will be stunned how quickly they resolve a legitimate issue. No overseas call center foolishness here.

Good luck. There is salvation here!
A  6th of May, 2011 by    0 Votes
XM Radio is a rip off, when it comes for a refund. And when contract finishes the automatically renew your service without your consent. Now there is the new Sirius/XM so good luck if you made a contract and would like to transfer your Original XM Radio, you can't. Marketers and customer service will provide you a radio so you could stay with XM. Then if you cancell XM they will come up with refunding to debit card. It's already a month and no refund has hit account. Beware with this company, they are good con-artist toward not reimbursing, and each person from customer service, puts excuses and its a different story. Its good to have satelite, yet, they abuse customers by promises, lyes and getting your credit card, beware.

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