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The good, the bad, and the ugly - discover what customers are saying about XM Labs

Welcome to our customer reviews and complaints page for XM Labs. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with XM Labs.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used XM Labs's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with XM Labs, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with XM Labs. Your feedback is an important part of our community and will help others make informed decisions.

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3:26 pm EDT
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XM Labs Scam

I ordered a trial of the Acai XM and the REZV anti aging cream for 4.95 for a 2 week trial. I received the trial a few days ago, after having ordered it about 2 weeks ago, and today I received 2 more bottles, 2 more facial creams and an invoice with no information on how to contact the seller. My account was charged 89.95 on the 10th, which was 10 days ago! I tried to call the 1800 number and had an option of english or spanish (I chose English) and then it had an option to "answer frequently asked questions" or talk to an operator. I chose talk to an operator and I was put on hold, then told the operator was busy with another client and to leave a message. I tried calling several times, with the same result. I then went to the men for the frequently asked questions and it said "there are no frequently asked questions at this time"! I have no way to contact these people and it was sent from a shipping dept. referenced as Order Fulfillment Center. I will have to contact my bank in order to have these charges stopped, as I have no way to cancel this "risk-free trial". Anyone out there have any success getting a hold of this company?

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Arizona Angel
Anthem, US
Sep 18, 2009 3:13 pm EDT

I was charged the full price of the diet prior to ever receiving the trial product. I have tried to cancel my subscription twice. The first time I cancelled, I was offered a $40.00 refund for my inconvenience. Two months later my charge card was hit again, this time for $110.00. When I called to complain I was told that since I accepted the $40 refund that renewed my subscription. So some advice WHEN YOU CALL AND FINALLY GET THRU TO CANCEL YOUR SUBSCRIPTION, FIRST BE IN FRONT OF A COMPUTER AS THEY HAVE YOU LOG INTO A WEB ADDRESS AND FILL OUT A FORM ONLINE, DO NOT ACCEPT ANY KIND OF REFUND BECAUSE THAT WILL JUST RENEW THE SUBSCRIPTION YOU ARE CALLING TO CANCEL. If you want to try this product, go to WALGREENS and buy it for $14.99 a bottle. Work with you bank or credit card company to recoup your money you'll have better luck.

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7:06 pm EDT
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XM Labs XM Labs Info

XM LABS INFORMATION...My experience is similar to many others except I have NEVER requested FREE SAMPLE of anything on the internet or otherwise. Free almost never is. I received a non-descript USPS shipping envelope containing some "Resveratol Anti-Aging" pills and some "Anti-Aging" cream inside with a "Packing List" with a charge of $4.95. After researching online, I found the rest of you fellow victims and some initial information.

Although not personally verifiable, public info and records found show that it appears likely that this "company" is owned or backed by a company next door named NCOM Networks, LLC. It has the same owner/manager, Kenneth Jacobi. The address for the "Shipping Departmet - Fulfillment Center" at 3609 North 29th Ave., Hollywood, FL may simply ship the "bogus" products; it would seem that the "office" is the address for Jacobi and NETCOM. Following are more details of what was found. I suggest you do a Google search for the NCOM Networks, LLC in Miami Lakes, FL 33014. You will find a lot of info on the owner and lots of other info filed on the company, and notice that the physical addresses are next door to one another. Again, note that I cannot verify this information, but it is compelling or at least highly suspect. I hope it adds to the database for those trying to end fraud. Here are the names and addresses found:

XM Labs | 5753 Miami Lake Drive | Miami, FL 33014 | US3 | Owner: Kenneth Jacobi
XM Labs Shipping Department / Fullfillment Center | 3609 North 29th Ave. | Hollywood, FL 33020
NCOM NETWORKS, LLC | 5751 Miami Lakes Drive | Miami Lakes Drive Miami Lakes, FL 33014 | Kenneth Jacobi, Managing Member | Phone [protected]

Finally, if you have been scammed, take the advice of others posters' advice and FILE THE FBI/BBB COMPLAINTS, please! This has to be stopped one thief and scammer at a time, but apathy will do nothing. Also, canel your credit card immediately and have it re-issued. There is no way to know until further charges show up how seriously your card is compromised. Since I never heard of this outfit, I can only believe someone stole my card number. Call your credit card issuer and file a fraudulent charges report. They may require you to return the product and fill out a fraud report, which I did, and check your monthly statements, always. The only way to feel better about being victimized is to do something about it. Good luck, all! CPSnitz

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a-pa
dfsdfsdf, US
Nov 09, 2010 3:55 pm EST

The owners name is Kenneth Jacobi and his number is [protected].

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lake michigan
, US
Sep 21, 2010 9:57 pm EDT

I got scammed! yes they charge you for the shipping only .. but even less than ten days later 87 plust something dollars is deducted from my account... i disputed it with my bank, but they did a reverse dispute saying i did authorize it... how do i go ahead to take action about this? .. i ordered the maximumburnxtreme
help

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T-JK
Vancouver, CA
Jul 13, 2010 5:31 am EDT
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July 13, 2010

On May 1, 2010 I saw a Facebook ad about a homemaker in Port Coquitlam, BC, Canada (I'm from Vancouver) that states the woman has discovered the secret to dazzlingly white teeth at home. I was intrigued because all the other teeth whitening products cause sensitivity so I clicked on the link. It led me to a website that offered a free trial for two whitening products (the "secret" is that you have to use the two products together) and I was supposed to pay the shipping and handling fee of approximately $5 so I gave them my credit card information and clicked on "okay".

I received the two free trials with no paperwork at all and thought little more of it until I noticed a credit card charge of $87.47 US on my credit card go through with the notation EVERWHITEKIT8888692674 PANAMA dated May 14, 2010 and EZIDEBIT PAYMENT TECH MILTON $195.44 AUD also on May 14, 2010. (The second charge I didn't notice until today.) I realized I had been scammed and that they had sent me the full kit which I eventually received and thought..."lesson learned". There wasn't even close to enough time to use the product and determine if it was useful given the shipping time and that it takes at least 7 days of use. Then on June 11, 2010 another charge appeared for $82.47 US from DAZLINGBRITE8667778751 PANAMA and I thought, "okay...the second company has sent me the full kit also." When I realized today that I hadn't received the second kit I logged on to my Royal Bank account to see what I could do about a product that hasn't been received and noticed yet another amount of $87.47 US has gone through July 7, 2010 from Dazlingbrite8667778751 Panama so I contacted my credit card to see what I could do about it. They've told me there is nothing they can do until I can show them that I have cancelled my membership with the company. They can't even seem to be able to protect me from any future charges going through. (They also said that Everwhite and DazlingBrite are the same company.) The [protected] does not work and I cannot find a website for this company. I ended up getting linked to some poor woman in Ontario who runs a home jewellery business who gets all of their angry calls including from attorneys. She suggested the only thing I can do is cancel my credit card.

So I finally was able to contact Joy at [protected] to tell her I that I didn't want the product, I want to cancel my membership, and that I need her e-mail address. She said she can only offer me a $20 refund. She said she can see that there are two orders pending. In other words, they aren't even bothering to ship the product they are billing me for and they're already billing me for the next month's teeth whitening kit. She said she has just e-mailed me a cancellation e-mail and that she doesn't have an e-mail address to give me. I did not receive the e-mail that she assured me she had sent but while speaking to her, I got the mailing address of: 2609 N 29th Ave, Hollywood, FA, 33020 Also, at some point she restated that the $20 refund was actually a DISCOUNT on the NEXT months "membership fee". She also gave me another phone number. [protected]

I've done some research on-line and there are pages and pages of complaints and misery. From what I can determine this is XM Labs, LLC, 3609 N. 29th Avenue, Hollywood, Florida, 33020 and according to this link... XM Labs — Unauthorized billing they are also running a $139.95 unauthorized billing scam for acai berry and regimex. Needless to say, I wouldn't even think of using the product from such an unsavoury group of people which has now cost me $465.07 Cdn and I'm expecting more charges to go through. Also, I have not received the product for the second May 14th charge, the June 11th charge or the July 7th charge which of course is just a side note.

I'm as surprised that my bank can't protect me from further charges from this merchant as I am by the scam itself and will be spending most of my day tomorrow sorting out this mess as I did today. I have sent an e-mail to Facebook ads and I noticed I don't see the ad anymore. There are numerous names for this product according to the internet : Everwhite, WhiteBlast, DazlingBrite etc. There's quite a sad story on pissedconsumer.com if you look up Everwhite or any of these other names

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Keri G
Pulaski, US
Jul 08, 2010 10:51 pm EDT

This is most definately a scam. I was charged $87 for a teeth whitening trial. When I called they said that I could not receive a refund but I called back and they agreed to refund me in full. When I got the confirmation email they deducted a 45% restock fee. I called and demanded to speak with a manager and was hung up on 3 times so I just kept calling and they told me to stop wasting my time. I told them that I would take legal action because I new what they were doing was a scam and the lady laughed at me and hung up again. If anyone has had any luck with bringing charges against the company please let me know. keri_deanne@hotmail.com

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JDan
Brooklyn, US
Jun 23, 2010 6:27 pm EDT
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Here is the scam organization Address and phone numbers.

Dental Hygine
3609 North 29th Ave
Hollywood, FL 33020

Phone: [protected]
Phone: [protected]

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JDan
Brooklyn, US
Jun 23, 2010 6:17 pm EDT
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I ordered the Dental whitening trial kit of EverWhiteKit from a promotion link sent by "BizRate Online Store Reviews and Ratings" When I ordered the trial kit, I didn’t see the small payment windows had any terms and conditions. The trial kit cost $3.87. It takes about 5 business days to get to my home. By the time I got the kit, it’s 7 days already because 2 days weekend. 3 days later ( total 10 days) I got charge for $87.47. Below is the transaction information:

TRANSACTIONS/PAYMENTS
ON LAST STATEMENT
Date Description Amount
Jun 11 INTERNATIONAL FEE .87
Jun 11 Dazlingbrite8667778751 Panam 87.47
May 30 INTERNATIONAL FEE .04
May 30 EverWhiteKit8888692674 Panam 3.87

It seems a very good scam system. The money was charged oversea.
When I called in they told me that they could refund to me then sent an email confirmation to me. The email says “You must agree that your credit card will be issued a full refund minus a 45% restocking fee” and there’s a link to
http://www.xmorders.com/mrf

This is a scam organization and it is still on going. I hope lawmaker could put them in jail ASAP. I kept all communication email from them. I’ll file a complaint with the Florida Attorney General at: Office of the Attorney General.

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New Smyrna Beach Bum
New Smyrna Beach, US
Mar 14, 2010 7:42 am EDT

Florida Attorney General's Economic Crime Unit in West Palm Beach, has an open investigation against this scam. Please forward all your reports to the following address, with a copy to Mr. Jacobi

Economic Crimes Division
Office of the Attorney General
1515 N. Flagler Drive, Suite 900
West Palm Beach, FL 33401
Voice: [protected]
Fax: [protected]

You can file a compliant here
http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes

I sent a letter to XM Labs and Mr Jacobi, certified mail, with a copy to the AG unit above, demanding a refund and full cancelation of the account. Have not got a return yet.

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2:13 pm EDT
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XM Labs Unauthorized Charges/Shipments

Placed order on internet for Diet Supplement Acai Berry for $4.95 & Shipped 06/08/09. I could not take the pills, they made me jittery and not feel well, I did not know I had to cancel within 10 days to call company because it was stated NOWHERE when I clicked the link to order. I received the second shipment and a whopping 139.97 bill which was charged to my credit card just 3 days later on 06/11/09. I returned the shipment to them and then wrote a letter to the company asking for the charge to be removed and no further shipments to be sent and to credit my account. Now as of August 5th, they only credited me 76.97 back to my account AND shipped me another (unauthorized) shipment and charged my credit card ANOTHER 139.97. I am dealing with my credit card company and trying to dispute this charge and it is a nightmare. This company is a SCAM, a FRAUD, and operates unethically. BEWARE.

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CPSnitz
Concord, US
Aug 12, 2009 6:58 pm EDT

XM LABS INFORMATION...My experience is similar to many others except I have NEVER requested FREE SAMPLE of anything on the internet or otherwise. Remember, free almost never is. I received a non-descript USPS shipping envelope containing some "Resveratol Anti-Aging" pills and some "Anti-Aging" cream inside with a "Packing List" with a charge of $4.95. After researching online, I found the rest of you fellow victims and some initial information. Although not personally verifiable, public info and records found show that it appears likely that this "company" is owned or backed by a company next door named NCOM Networks, LLC. It has the same owner/manager, Kenneth Jacobi. The address for the "Shipping Departmet - Fulfillment Center" at 3609 North 29th Ave., Hollywood, FL may simply ship the "bogus" products; it would seem that the "office" is the address for Jacobi and NETCOM. Following are more details of what was found. I suggest you do a Google search for the NCOM Networks, LLC in Miami Lakes, FL 33014. You will find a lot of info on the owner and lots of other info filed on the company, and notice that the physical addresses are next door to one another. Again, note that I cannot verify this information, but it is compelling or at least highly suspect. I hope it adds to the database for those trying to end fraud. Here are the names and addresses found: XM Labs | 5753 Miami Lake Drive | Miami, FL 33014 | US3 | Owner: Kenneth Jacobi XM Labs Shipping Department / Fullfillment Center | 3609 North 29th Ave. | Hollywood, FL 33020 NCOM NETWORKS, LLC | 5751 Miami Lakes Drive | Miami Lakes Drive Miami Lakes, FL 33014 | Kenneth Jacobi, Managing Member | Phone [protected] Finally, if you have been scammed, of course take the previous posters' advice and FILE THE COMPLAINTS, please! This has to be stopped one thief and scammer at a time, but apathy will do nothing. Also, canel your credit card immediately and have it re-issued. There is no way to know until further charges show up how seriously your card is compromised. Since I never heard of this outfit, I can only believe someone stole my card number. Call your credit card issuer and file a fraudulent charges report. They may require you to return the product and fill out a fraud report, which I did, and check your monthly statements, always. The only way to feel better about being victimized is to do something about it. Good luck, all! CPSnitz

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chel
Abingdon, US
Aug 12, 2009 2:26 pm EDT

I went throught the same thing! I had to report my credit card as stollen to stop the charges to my account! Do not open any shipments, write refuse on it and send it back. ( the mail lady told me that).
I contacted the Better Business Breau & the National trade comission. These people need to be stopped!
Good Luck!

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4:10 pm EDT
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XM Labs To All You Lazy ###S

All you people crying about being 'scammed' by XM labs or companies similiar to them...you're all friggin ###s. Do you people NOT READ!? I mean, these sites CLEARLY have their Terms and Conditions RIGHT THERE on the screen where you have to enter your credit card number! AND you have to check a box that says 'I agree to the terms and conditions' prior to completing the order. How much more clear does this company have to be? Oh, I get it. You're too lazy to actually go to a gym and workout, so you're that lazy that you won't even bother to read the fine print, which EVERYONE and their mothers know exist. That's why the phrase 'fine print' was created. READ! If you don't get your trial crap to try out in time, call the damn company and cancel then! Tell them you don't have the product and you want to cancel. Don't whine about 'scams' and 'fraud' just because you'r too stupid to read. Do you really think if there were a product that helps you lose weight you could get it for FREE and just pay $5 for shipping? Get a clue, dart! PLUS, the damn order screen gives you 3 options for billing: monthly, which is like $84, bi-monthy for $139 (which it defaults on if you don't actually choose another option, idiots), and quarterly for like $189. I don't order this CRAP but even I know how to READ. Pay the f*ck attention.

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complainer1000
, CH
Feb 07, 2010 12:42 pm EST

I had never heard of XM Labs until I discovered an unauthorized charge of $5.49 on my AMEX bill. I then checked the internet and discovered many claims of fraud directed at this company. For the record, in my case, this company was somehow able to charge my credit card without my having anything to do with this company. I have never ordered anything or signed up to sample something free or anything. Shut them down!

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Tony mota
Oakville, CA
Sep 15, 2009 12:23 pm EDT

Introductory trial offer for this teeth whitening product which was was $4.95 which I placed an order. I printed the reciept for this transaction, but strange enough it did not have my name or any info on it, just the $4.95 amount. Later they charged my card $139.97. I allready filed a dispute with my credit card company.

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Betty Alexander
Houston, US
Aug 11, 2009 12:10 am EDT
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I posted the wrong telephone number for LM Labs. The correct number is [protected]. The rest of my complaint is correct.

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Dean Trott
Colorado Springs, US
Jul 29, 2009 2:43 pm EDT

canceled the services a 1 month a and 2 payments have been pulled from my account, 139.99$ and another 4.00$, tried contacting the company a third and fourth time and no one to speak with and not able to leave a voice mail message.

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a-pa
dfsdfsdf, US
Nov 10, 2010 4:58 pm EST

The owner of the company is Kenneth Jacobi and his personal cell number is [protected]. I have confirmed it- he picked up when I called it. I hope you all will do the same and personal give him your complaint.

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Sniffin
Edmonton, CA
Oct 19, 2010 10:46 pm EDT
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I did order the FREE TRAIL of Pills both Procleanse Gold and Diet Max, but along with the original shipping total cost of $16.00, I had the additional costs of pills on my criedt card statements too. I never received them. But... the BEST PART IS... I also had over $3500.00 put on my credit card from Great Britain, (and I have never been and am in Canada) where Procleanse Gold shows up on my credit card statements, coming from? Weird or just a coincidence. Think what you may, but please do not order from these people.

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LMLRAL
Chatham, US
Dec 01, 2009 2:05 am EST

I also got the $30 credit because I did not want Sivitrol and thought I was ordering only a free sample. I did not receive the free sample until a day or two before or after I received the "you have to pay for this" package. They did cancel my order and I was stuck for the payment. HOWEVER, today I received another XM Labs product which I did not open but this one indicates "Dazzling Teeth Kit" in the address; an improvement over the last package which didn't indicate any product (I still have the package). During the last episode I was told I could not return the package because I had opened it and by the time I could talk to someone I was told the time period to cancel the first "pay" shipment had expired. I just happened to think I recognized the "Order Fulfillment Center" sender name (address of 3609 No. 29th Ave, Hollywood, CA 33020) and then came on line to do some research. I have not ordered anything online thru facebook since the Sivitrol incident which was rec'd during August 2009. Through my online research, I found that XM Labs is responsible for both products. XM Labs already has my address and credit card information. I wanted to see if the whitening product is one of the offered products from the game I ordered the Sivitrol thru. It appears that the game no longer offers users the option to order products or take surveys to gain GF points. I wonder if XM Labs is reviewing old files looking for something to send those of us previously scammed since that marketing avenue doesn't appear to exist any more.

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karenwilson
Holly Springs, US
Sep 24, 2009 1:05 pm EDT

I finally spoke to someone at XM Labs [protected]). The Customer Service Rep. walked me through a website screen (xmorders.com/br/) which, basically, is changing my $139.97 subscription to a $109.97 subscription. The $30.00 credit will be posted to my credit card within 48 hours. Once the credit appears on my credit card, I was told to call back to cancel the subscription entirely. I was also informed that I would not be charged for any additional product, nor be sent any additional product. I'm skeptical, but will wait 48 hours and phone back. Actually, I was on hold this time around for approximately 10 minutes before a "live" person came on the line. In the past, I've been on hold upwards to 35-40 minutes at a time, with no one ever coming on the line to assist me...

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katscream!
Lockport, US
Aug 30, 2009 11:37 pm EDT

I tried to cancel, during the trial period, but could never get anyone to answer the phone. Seven days from the trial offer S&H charge, they charged $139.97 to my account. I never received anything from them. Going to my bank tomorrow. Hope they can help.

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ryanbfly
owens cross roads, US
Aug 25, 2009 1:49 pm EDT
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Haha! Youm uhh, are a pretty bitter person. Jesus forgives you, just accept it. Anyhow, I read their terms, which stated I had 15 days to cancel, on the 10th day, they charged 139.95 to my account. About 30 days later I received my trial, which I promptly sent back. I went to my bank and reported them as fraud. My bank refunded the entire amount charged, so no worries.

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3:14 pm EDT
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XM Labs RIPPED OFF BIG TIME

This is unbelievable to me that the State in which this company does business has not shut it down! I also ordered my 30 day trial of TriSlim and ColoCure and was charged $4.95 each for shipping/handling. I placed the order on June 25th and did not even receive either product until July 17th which is 16 business days later. So this crap about cancelling your order in the alloted time frame is completely FALSE. They know you aren't going to get your product right away but that's how they have designed their selling scam. It is completely pathetic and totally illegal but it does not seem to be stopping their operation. They will also charge you under various business names but all related to each other and the same product- for instance my credit card had charges from XM Labs, Simplecleans.com and Newslimu.com. They have different phone numbers but they are in fact all the same place charging for the same product just under different names!
And to top it off- after I ordered my 30 day trial of TriSlim and ColoCure, I ended up having additional fraudulant charges placed on my card from a company called Glow.Com and AG Skin Care. At least these two businesss were very quick to recognize someone was using my credit card fraudulanty and refunded my money, but nevertheless it makes me wonder if someone at XM Labs ripped of my information?
This is by far the most detailed, organized, ruthless, pathetic, underhanded, disgusting way of ripping people off that I have heard of since Bernie Madoff! Why arent' they being shut down?

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paulgms1950
Novi, US
Mar 15, 2010 2:50 pm EDT

We must support federal legislation that makes it a felony to defraud over the internet. Federal legislation must punish by felony with a mandatory prison sentence any attempt to propose any "contract for goods or services" that is not completely straightforward without any asterisks (or other devious method) that radically alter a straightforward proposal. Any cooperation by a credit card company would also be a felony with mandatory prison sentences for anyone in a credit card organization that cooperates with such a criminal enterprise.

There are many legitimate businesses on the internet and their good name should not be smeared by organizations and unethical operatives within credit card companies that clearly are defrauding consumers.

Take the initiative and forward this. Write your congressmen or email them and get their support to weed out the criminals from the legitimate businesses on the internet. Paul Schmidt

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JetLag40
Camano Island, US
Aug 14, 2009 10:54 pm EDT

I totally agree! I was shipped a Teeth Whitening Product which I HAD originally ordered as a "Trial" for shipping charge ONLY of $4.95 but shortly (few days) AFTER receiving said "trial product", I received ADDITIONAL package containing a complete "system" (mouthpieces AND LOTS more "whitener gel") which I DIDN'T order (but DID decide to try AND pay for for $58.71) but THEN, a couple of weeks later, received yet ANOTHER box (which I had to sign for, and thought it was from my Medical Supply company which is also located in that same vicinity and I thought was the shipper of that package)! Upon opening said package, I discovered TWO MORE of these Teeth Whitening "systems" (which I obviously can't, and won't, use as I only have ONE set of "teeth"!) When I tried to "straighten out" this "screw up" I also found out that this LAST shipment (AND $139.97 charge on my Credit Card, was from this "Phantom" XM Brands at "3609 N 29th Ave, Hollywood, FL 33020" which Google says there is NO such place? (How can UPS accept a shipment from nowhere?) This Kenneth Jacobi is MORE than just a THIEF and must be stopped! (And his whole "organization" of hoodlums!) I have contacted the BBB down there but haven't heard anything yet from them!

Capt. Kenneth B. Kelm (Ret.)

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PaulGMS
Novi, US
Jul 27, 2009 7:06 pm EDT

This XM Labs is a crooked, phony outfit. The people involved with this company must be brought to justice.
All of the individuals in this crooked outfit belong behind bars.
Do not give them a penny of your money. Call the Credit card company and cancel your card. And refuse to pay 1 penny to these crooks.
Paul Schmidt

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2:27 pm EDT
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XM Labs Unauthorized billing

Placed an order for a sample of Acai & regimex for $4.95 shipping and handling the e mail form stated that you may cancel any further orders with in 15 days.

On the 11th day I found a $139.95 charge from XM on my bank account . I called the company and spoke with Roberto who said he was the supervisor. He stated that I only had 10 days to cancel my order as per there legal contract which is stated on page 5 of a legal document. Roberto stated he could return $40.00 to my account.

At the time they deducted the $ 139.95 I had not received the sample to see if I even liked the product. I have not received any money from this company and I am filing a fraud report with the Florida Attorney generals office and the New Jersey Attorney generals office and the better business Bureau.

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tenacious
Glen Ellen, US
Aug 10, 2009 6:55 pm EDT

Just got my bank statement, could not understand why I was over drawn last week! Now I know, this FREE TRIAL just cost me 139.97. Tried to call the number listed from my statement with the bank, of course, answer service, will transfer, line is busy, keep trying, same result.

This is preposterous. I am so angry right now. I hope that we can all ban together and take this person to the hangman. I don't even have anything to show for this outrageous charge.

Getting my money back might help as long as I get the overdraft charge in addition to that and something for the pain and suffering from the grief my husband gave me for an over-draft on an account that I've had for 15 years, NEVER have I been overdrawn.

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1phydeau
Waterloo, US
Aug 31, 2009 11:52 am EDT

I ordered the the colon cleanse from XM labs for $4.95. When I received the product there was no contact information on the packing slip enclosed and no invoice. I had to get a phone number off my credit card account to call them. When I called I was put on hold for an hour. Several times I had to hang up because I had other thing to do.When I finally got ahold of them they had already charged me $139.95. They said I had 10 days to cancel, but this information was not on the website I visited. They would not reverse the charges, but said they would give me a $50 credit. Then I said I wanted to cancel this subscription but they said I had to wait until the $50 came through. When it didn't come through I called again. They said I had typed an order number wrong. I did not have access to the internet at that time so they said they would call me back on Monday. They called, but the credit had already come through. So I said I want to cancel at this time. They said I had to wait two weeks before I could cancel.

Because I had put this on a credit card that I do not use very much, I canceled my card so no more charges could go through. This is a scam. 1. They should be more clear about the automatic subscription. 2. They should be more clear about the 10 days. 3. They should put contact information in the package. 4. They should allow us to cancel at any time.

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Chelseanic
Winfield, US
Oct 09, 2009 6:33 pm EDT

I have never signed up for free samples of any product and have had my debit card barely three months. I recieved a diet supplement from this company and was charged for it without my knowledge. I have cancelled the card but hte transaction has already gone through. Have just recently discovered there are other charges put to my card that I did not make. This is ridiculous that this company is still in business with as many complaints as I've read in just the last ten minutes. Hopefully, I'll be able to get a refund though from what I've read that doesn't seem possible.

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S Meadows
Tulare, US
Aug 05, 2009 2:02 pm EDT

People need to beware of this company that is in the business of robbing people and conduting unauthorized billing into people's accounts. I was charged 139.00 dollars for a product that I didn't order. My sister was able to access my credit informtion and make this order..."where are the safeguards". Shouldn't they have something in place for this.

Even worse, when I just called, I was just hung up on by a woman named Vivian (upon asking for her last name, she refused to reply), upon asking for a supervision, she said she didn't have to get me one? In addition, I heard her speak about reimbursing one customer, and then when asked when she would be reimbursing me, she stated, they didn't have to because I didn't call and cancel a order (that I didn't make) in the first place.

I was called by someone from their organization (a couple of days after this false order was placed) who explained to me that I was going to be billed for a product that I didn't even order. Then the time frame I was given was 30 days. I replied back to the young man I was speaking to that I didn't order anything that that I was going to return whatever they were sending back to them.

This company is ripping people off and as of right now, I don't know how to get my money back and in times of such economic stress, there has to be someone out there who can help us?

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Jim
, US
Jul 22, 2009 5:15 pm EDT

Was on the web and an advertisement came up offering a sample product for teeth whiting for $4.95 to try. It was a scam. Not only did my credit card get charged $4.95 but I was also charged $29.01 which was not authorized and now I find out that I will be bill monthly for $89.00 monthly. They will not answer the phone for me to talk to them. I got the phone number off of my credit card statement. Also you need to be aware that you will be enrolled in other programs that you were not aware, like privacy watch and be charged, beware of this scam. This company is selling different items on the web and I read that the same thing is happening to others with the same product as well as different products. This company is scamming across the board and should be shut down and owners and mangers jailed and fined for fraud.

They Use the name of XM Labs Hollywood, CA. Do the google search and find out for yourself. Also they are also using the XM Labs Hollywood, FL which even has more complaints. The phone number is the same for both locations. When you call the phone will disconnect. This is also report from other customers that they have scammed.

Had to close my debit card and open new one. That will surely stop them from charging my credit card in the future.

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Mamie
Englewood, US
Aug 10, 2009 6:30 pm EDT

I answered an add for free trial offer for 4.95 shipping and handling only with the option of cancelling within 10days of receipt of the product according to the terms and conditions. 8 days later a charge of 139.97 appeared on my credit card. Spoke with Lisa at X-M Labs about it she said that according to the terms ans conditions you have 10days from the date of the order to cancel. She cancelled my subscription but said that my products were on the way. She explained that I would not recevie full refund but maybe 70.00. I returned the product three weeks later after I recevied it and now they are telling me at X-M labs that all sales are final RIP OFF

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Betty Alexander
Houston, US
Aug 10, 2009 1:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

On 7-31-09, I purchased, on the internet, a product for dog paws, to assist with allergy feet. There was to be a free (+ shipping & handling) 10 day trial period. On 8-10-09, my checking account was charged $1.00, PLUS $139.97. I have not received the product. When I called them at [protected], I was told there is no trial period, & there is no cancellation of orders placed on the Internet. I have contacted my bank to dispute this charge. I also tried to cancel my "subscription" for their product. THIS COMPANY IS A RIP-OFF. Their web site is for sale, & apparently they are ripping off customers big time.

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ruthleo
Cleveland, US
Jun 09, 2009 5:51 pm EDT

i order acai the option is pay only 4.99 for shipping and on may 19 i found they charge me 139.99that is still my money front the bank because i authorized only pay 4.99 for shipping because that the offer but i saw they do that for still people money for the bank account i want my money back or i going to report this fraud and later i call for my bank and the customer person toll me the take 51.99 more the next day please stop to continued laen to people i call to the bank there going investigation and im going to make police report too
im very upset about this situation

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Sunil Bachubhay
Bear, US
Aug 21, 2009 7:56 pm EDT

Placed order on internet ON 07/05/2017 for WEIGHT LOSS BFT Acai Berry for $4.95 & Shipped 07/13/09. I could not take the pills, they made me jittery and not feel well, I did not know I had to cancel within 10 days to call company because it was stated NOWHERE when I clicked the link to order. I received the second shipment and a whopping 139.97 bill which was charged to my credit card just 2 days later on 07/15/09.

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GULABLE
Lake Worth, US
Aug 22, 2009 10:47 am EDT

I cant Beleive the State Of Florida is letting XM Labs get away with this...This is the biggest rip-off company on so many leavels...PUT THEM OUT OF BUSINESS...they should be Sued for deceptive selling

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