I too am a part of this. I purchased the trial pkg on July 2 billed that day for 4.95, it is now July 17 and I still have not received my product but I have a charge on my CC for 139.97. Called the credit card company today and was told that they have been getting a lot of disutes about ACAI but the xm labs was the first time she had seen that one and suggested that I dispute the chage once an authorization number had been posted. I have done a lot of reseach today about the company, even going as far as going back to their web site and printing out the terms and consitions page. Thought this would be helpful for every one. I quote the the first page " When you order your free trial, your credit card will be charged only for shipping and handeling. You will have a full ten day free trial period from your original order date to decide if our product is right for you. Thereafter, 30 days from your initial order, you will be billed the monthly charge each month of 89.97 for a monthly supply or bi-monthy of 139.97 for a 2 month supply based on the subscription plan you choose when you check out".
I have tried e-mailing this company.. No Luck...
Today I finally got through at the 800 number posted and was sent to an answering service, who told me someone would get back with me.
On adifferent note I did also order acai berry breeze, have received my trial order and have been on the product for 4 days now. Seems to be working pretty good so far.