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The good, the bad, and the ugly - discover what customers are saying about XM Brands

Welcome to our customer reviews and complaints page for XM Brands. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with XM Brands.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used XM Brands's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with XM Brands, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with XM Brands. Your feedback is an important part of our community and will help others make informed decisions.

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11:01 am EDT
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XM Brands Online Order For Acai Berry

This is in regards to the Acai Berry Scam with XM Brands. First of all I never recieved the product, they charged my account $87 and when I called to tell them I never recieved the product, they said the item was sent back and my account cancelled and they would refund my money. I thought GREAT! Untill I opened the email they sent me with the directions on how to obtain my email and they are charging me a 45% restocking fee! Not only was I upset about this, but the link they provided me for obtaining the refund does not work. I called them back after having several numbers that did not work. The working number I finally obtaind to first contact them was the number my bank gave me from the original charge. I argued the 45% restocking fee. They do not seem to understand I did not ever get a product to try and that I could not follow the time limit they have on a full refund because I never got the product! So she sent me a second email with the correct link...still does not work. So I thought I would send them an email with my complaints and frustrations. Guess what...the email does not work! So I found a email on this site...hope it works. I called them a 3rd time and tried to get a working email or address or something and they keep mysteriously being "disconnected" I am so frustrated! Any suggestions?

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5:06 pm EDT
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XM Brands unauthorized charge on my credit card

I ordered their product online for a "free" trial period a few months ago.
I received the trial product and took it for several days. Nothing changed. I didn't lose a pound using the product. I quit taking them, but forgot to read the very fine and lengthy print below the ads which stated that I would be charged $69 for the pills if I did not cancel my account with 21 days. I recently got a charge of $87.47 on my VISA card, which the bank thought was a fraudulent charge and called me about it. I have called the company at [protected], and spoken to two representatives. They both said that I received the product, so I have to pay for it. I think I was stupid for not reading the fine print before ordering, but this is just short of false advertising.

And, trying to find the USHealthNews anywhere (Julia recommended it after trying it for several weeks) on the internet is virtually impossible. I'd like to send HER my opinion of this product!
What a ripoff!

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1:01 pm EDT
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XM Brands FRAUD activities

DO NOT ORDER FROM THESE GUYS, THEY ARE A TOTAL SCAM. I order a free trial of their weight loss pills, when I got the product it was after the 7 day trial period, they went ahead and charged my credit card $87.47. I call to cancel the order and they indicated that they charged me because I did not cancel during my free trial period, but that I could go ahead and return product. Here is where the fraud is. THEY DONT TELL YOU THAT WHEN YOU CANCEL AND RETURN PRODUCT (WHICH YOU HAVE TO PAY), THEY WILL HOLD 45% RESTOCKING FEE.M THIS IS TOLD TO YOU AFTER THE FACT.

I AM DISPUTING THIS VIA MY BANK WHO HAS INDICATED THAT NO WHERE IN THEIR WEBSITE DO THEY DISCLOSE THE FACT THAT THEY WILL HOLD 45% OF YOUR MONEY IF YOU CANCEL WITH THEM. IN ORDER FOR ME TO GET AT LEAST HALF OF MY MONEY, THEY SEND YOU AN EMAIL WHERE YOU NEED TO GO AN FILL IN A FORM AND AGREE (AFTER THE FACT) TO THEIR REFUND TERMS, WHICH YOU REALLY HAVE NO CHOICE, HOWEVER, SINCE THIS IS DONE AFTER THE FACT, IT IS CONSIDERED FRAUD FOR NOT DISCLOSING ALL TERMS UP FRONT WITH THE CONSUMER BEFORE YOU PLACE YOUR ORDER INCLUDING THE FACT THAT YOU CAN CANCEL, BUT WITH A HEFTY FINE.

THE SAD PART IS IS THAT CHANNEL 6 NEWS DID AN ARTICLE ON THIS AND SPONSORS IT, WHAT A SHAME FOR NEWS MEDIA. PLEASE DO NOT ORDER FROM ANY OF THESE WEIGHT PLACES THEY ARE ALL OUT TO GET US, THERE IS NO SUCH THING AS "FREE".

THE CHARGES IN YOUR CREDIT CARD SHOW BEING MADE FROM PANAMA, YET WHERE YOU RETURN PRODUCT IS IN FLORIDA, I DON'T KNOW IF THE STATE ATTORNEY CAN HELP WITH THIS. ANY PARTY WANTING JOIN IN PARTICULAR IF THEY TOOK 45% OF YOUR MONEY. MY BANK WELLS FARGO SAID THEY WILL HAVE TO RETURN ALL BECAUSE THEY DID NOT DISCLOSE THEIR RETURN POLICY FULLY. EVEN IF THEY DO IT AFTER THE FACT. CONTACT ME AT: [protected]@yahoo.com.

I will also be contacting the TV stations that are promoting this website
http://www.leanbodyburn.com/amcv2/dmc210p/?B=262&A=233&SubAffiliateID=21250-
http://www.channel6reports.com/health/?n=207&k=About.com+-+XA2

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Stop Scammers
Hollywood, US
Jun 15, 2010 3:56 pm EDT

THEY ARE TOTAL SCAMMERS, HAVE BEEN FOR YEARS. THE OWNERS NAME IS /personal information has been removed/ JUST IN CASE YOU GUYS WANT TO EMAIL HER. THEY HAVE BEEN SCAMMING PEOPLE FOR 10 YEARS WITH PHONE CARDS, SCRATCH OFF TICKETS AND ACAI BERRY . STAY AWAT FROM THIS COMPANY ! REMEMBER THESE NAMES ISSA ASAD, NOHA ASAD, SONIA, XIOMARA, TOD (SONIA AND TOD ARE MARRIED, HE IS IN CHARGE OF WAREHOUSE) ALL SCAMMERS. THEY ARE LOCATED IN HOLLYWOOD, FLORIDA. THEY ALSO HAVE A GOOGLE ON LINE BUSINESS SCAM. HOPE THIS HELPS!

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MichelleM 6666
Chandler, US
May 31, 2010 10:30 am EDT

I wonder if the news channel is getting kick backs from putting the article on the internet. This is quite a scheme. They have u send back the product n still charge u. It happened to me to and no where did I read about charging the $87.47. So free means 87.47. Sounds like fraud to me. DONT ORDER FROM THEM OR ANY OTHER PLACE ADVERTISING FREE CAUSE THEY WILL END UP CHARGING U A LOT.
contact me at: peachberry21@AOL.com

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5:14 pm EST
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XM Brands Unauthorized charges on credit card

XM Brands made 3 unauthorized charges on my personal credit card. Furthermore, they have never sent me any type of product or service by mail or email and, when asked, the repeatedly say they will "email" the product or service to me, it has never occured. Additionally, they have promised me a full reversal within 10 to 15 business days on repeated occassions but have never fullfilled the reversal or the product/service that i was charged for without consent.

I have logged over 3 hours of hold time with XM brands only to be passed through 4 different managers; each telling me they will resolve the matter...the first charge of $1.97 occured on my credit card on nov 17th, 2009 for a trial period for me to "review" the product that i never received, then on Nov 27st, 2009 a charge in the amount of $79.97 posted on my credit card without ANY contact phone number provided on the charge description on my card...then, on december 21st, 2009, another $79.97 charge was placed on the same credit card, but this time, with a contact phone number and a different product that i never received by mail or email. This matter has continued to date and i was forced to cancel my credit card as there were additional charges appearing on my card for the same singe inquiry i had made on the 17th of November 2009. I am so angry that i am attempting to sue this company going ahead and i am in contact with a lawyer that is considering the matter as a class action suit as i think anyone can assume their fraud has netted millions at this point. Anyone that reads this post, please contact me at 410.842.3475...Mark

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Jon Chen
, NZ
Jul 28, 2010 8:49 pm EDT
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Home Based Income Academy (USA based company) made 1 unauthorized charges on my personal credit card. I went their website and purchase a kind of start kit product, and paid about USD4. I found nothing interesting and exciting, then left. but last month I received my bank statement, and found they charged me another 59.95 USD without any advanced notice for me. When asked, nobody gave a clear answer about this.

I think it totally wrong or illegal for them to do so. I am planning to sue this company with my bank first. If my bank cannot solve this, i will try to take any legal action i can find...

A word for all of you, don't buy anything with your credit card from this website. Once you buy anything, their system will memorise your card number and charge you anything i didn't intend to buy.

Jon

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kuriouskats
Jacksonville, US
Jul 23, 2010 1:17 pm EDT

I agree and am frustrated with them on the the way they handle business and outsource their customer service. The customer service company, Virtual Business Systems, will not transfer you above a supervisor and can not give you any additional information. While my account was charged in the agreed amount for a trial period, their web site failed to state that they are based in Panama (and I therefore pay 3% to my bank for int'l). Additionally, they charged me $1.39 (plus 3% to my bank)which was not stated in the terms and conditions, customer service only states that it is and can't tell me which line nor email it to me. They also put the $78.98 on pending with my account the same day the trial was initiated.
It was unfortunate that I didn't have the information initially that the corporate is XM Brands, has an F with BBB and multiple complaints against them. I hope you move forward with a class action suit! There are obviously many people frustrated with this company!

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1:05 am EST
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XM Brands Unauthorized money taken out of my banking account

I was scammed by this company called XM Brands. I went on one web site to order a product called Advanced cleanse and also an Acai product for a trial fee of shipping and handling of $3.95 for each. For some reason the Acai order did not process. I got the links off the www.weather.com web site where it pulled up another internet site (http://www.healthnews10.com/?n=178&k=weather)which lead me to two other sites (http://www.tryacaiberrypure.com/2/?id=b7f5113f83376fc4&subid=19770 and http://www.tryadvancedcleanse.com/2/?id=b7f5113f83376fc4&subid=19770) where the actual links to the products I did order but again one of my orders did not process. The one that did process was the Advance Cleanse product. 4 days ago I went over to the site again to see about their product and I went into the terms and conditions which said that I had 14 days to cancel the membership which I did and I even called the company back once again to make sure I did not get charged anymore from them.

Well the reason I went to check out the products again, thinking I had ordered the Acai and the Advance Cleanse products from this company was because a charge from a web source had charged me $3.87 ( 02/02/2010 Debit Card Transaction SII*INTRORDR866889218 86 01/29SII*INTRO $3.87) and I am thinking this just did not seem right but shook it off because I was thinking I was dealing with the same exact company. I am thinking that the $3.87 is not right and so I went to the web sites to check out the shipping and handling for a few trial offers.

While I was on the web site for the Advance Cleanse product I noticed the terms and conditions and that is when I found out if in 14 days I would be charged approximately $150 if I kept the membership. Well I decided that was way too much for their product so I called customer service and cancelled the membership 4 days ago (February 6, 2010) which was still in the right time frame to cancel. So thinking after calling this company 2 times, minutes apart from each other, to make sure I got the account cancelled and that they actually gave me a cancellation number and the 2nd person did repeat it the second time from off the account, I felt I was in the safe zone. Not so!

Then yesterday, February 9, 2010, a charge for $87.47 (Pending Misc. Debit POS DEBIT SII*ONLNORDR8776833080 [protected] $87.47) was charged to my bank account (This is the XM Brands way of debiting an account) and I had no idea why I was being charged this amount since I cancelled 3 days prior and was within my safe time frame. I used the [protected] number, that was included from the number on the bank online statement, to make my first contact with this company and talked to a lady named Karen.

I got a foreign lady named Karen who sounded oriental to me and she refused to tell me who the name of the company was at first.

Finally she tells me it is the XM Brands and than she asked me if I has authorize the order and thinking it was the first original company I was talking to, I said yes but as I went on about that I had called and cancelled the membership within the correct time frame of 14 days, which was 3 days prior to my call to them, she told me that I only had 10 days to cancel. Now I was confused and thinking how is it that they can change the days from 14 to 10 days and that I actually did cancel in the right amount of time.

I even gave Karen the web site name of www.AdvancedCleanse.com of which she tells me this is their web site and I believe I even repeat it to her and she again tells me it is their web site. She even has the nerve to ask me why don't I try their product which I had no desire to try anything that they had to offer to me because they had debited my bank account when I had cancelled and again I am still thinking this is the company I ordered from originally.

I was also told by Karen, the first lady, that if I had cancelled the membership of their product that I would have received email verification. I told her that there was no email sent to me and that some inept person who works for that company failed to do their job correctly. Again at this time I do not realize that I am dealing with a company that somehow got a hold of my personal bank account debit card, my email address, and my mailing address.

Karen tells me that I authorized the order on January 29, 2010 at 6:00PM and I am still thinking this is the original site because this is the exact time I ordered from the original site for the Advance Cleanse product. But this is not the same company but I did not realize this until talking to the second lady named Candace.

So I am going around and around with Karen and I get really angry at some points in our conversation because I am sick and tired of hearing her saying, "I'm sorry, " and that I had authorized their company to debit my account for thier product when I did not do so. I finally get so upset with her I am screaming at her that I want my money refunded and that I don't want to hear her say, "I'm sorry, " or that I authorized the order that I did not authorized.

Also when I ask what the web site address is to their company this is also questioned by Karen as to why I want their web site. Finally she tells me it is www.xmbrands.com. Come to find out this site is not where they take internet orders at all. I could not click on anything on that web site that would allow me to purchase one single product so I am thinking to myself this is not right.

After much going back and forth with this lady and we have been on the phone for a long time she finally puts me on hold for a very long time to talk to her supervisor named Candace. It is during my conversation with Candace that I realize to google this XM Brands company and that is when I pull it up that many people have been taken in fraudulently by this company. Now I have a clearer picture of what this whole matter is about--fraud!

Some how this XM Brands company fraudulently took money out of my bank account for an order I did not authorize to begin with, took money for a so called 10 day trial of their cleanse product, again which I never authorize, but not only did they charge me the $3.87 shipping and handling charge, I never received the 10 day trial they accused me falsely of ordering and authorizing. So the $87.47 I was charged to the same bank account was taken out on me and I am told that I authorized the order for their cleanse product which I never did and they actually sent me a product that was not even the cleanse but was their Acai XM product when I was repeatedly told by both Karen and Candace, they told me that I authorized the purchase of the Cleanse product not their Acai XM product.

When I question both Candace and Karen and mention the cleanse product, they do refer to it as Cleanse but and when I call it the Advance Cleanse, they tell me that is correct. I mean I said Advance Clease several times to them and they always tells me, "Yes, this is what I authorized the XM Brands company to charge me for."

Then the customer service reps had the nerve to ask me why I did not want to try their product and even told me she could give me a 20% discount. I told them that I did not want to try nothing that they had to sell and that I wanted a refund of my money.

After being put on hold once again by this lady named Karen, she finally gets me over to her supervisior named Candace who asks me the same dumb question about why I do not want to try their product. Then after a very long conversation I tell her repeatedly that I want my money back that they had stolen my grocery money and she finally tells me that I will receive a refund within 14 business days and that I will receive an email verification. I ask when will I receive the email verification to which she tells me within 24 hours. What a lie, too, because I never received an email verification and it is well past 24 hours.

So I call the company XM Brands from off their bottle that they sent me and charged me for, which is [protected] and talked to a 3rd lady yesterday and I have no idea nor can I remember her name but she ended up hanging up on me.

She told me to mail the wrong product back before I would get a refund. Never mind that I was charged $3.87 for something that they accused me falsely of authorizing that they never sent. Well I have read enough from other people on the web to know even if I mail this product back, I will not get a refund from this company and besides this company charged me for a trial fee for a product they never sent to me so they fraudulently took money on me twice.

This company falsely took money out of my bank account via debit card and now I am going to have to mail this product back to get a refund which means I will have to drum up the money to pay to ship this product back to include to make them sign for it which will probably costs me at least $10 and so now I will be out more than $100 from this company. They will have their product back and be able to ship it out to another person who they stole money from. I mean it can go on and on with this criminal person who runs this company.

I am on a fixed income. I do not own a car and get around in a power chair or a walker when I leave my home. I don't have the means to go to the post office to mail back a product to the XM Brands company only to hand it back to them and never receive one single penny back for my trouble that they put me through. Why they have not even sent me the 10 day trial sample that was unauthorized to my debit card on Feb 2, 2010 and they charged me $3.87 just because they could do it and get away with it. What makes me feel safe in trusting them to do the right thing.

When I told them about the trial product that they were suppose to have sent me that I never ordered or never received, Karen's reply to me was that she cannot control the mail. Yet they can send me out a full size bottle of a product I never ordered and charge me $87.47 and it does arrive to my address. Something is fishy out in New York City or should I say in Hollywood, Florida. I am going to keep the bottle they sent to me fraudulently so that if the FBI wants to see the bottle they can. I will keep it strictly for legal evidence.

I have been filing reports on line with several different places. FBI comes to mind as the first place and then Florida's BBB comes to mind too and then several web sites like this one.

Here is the information I found on the BBB web site about XM Brands. For one thing they have an "F" rating. This is a horrible rating. http://www.seflorida.bbb.org/Business-Report/XM-Brands-Inc-92013738

Here are the addresses of this company:

5753 Miami Lakes Drive Miami, FL 33014
5753 NW 158th St. Miami, FL 33014
642 Main St. Charleston, Nevis, West Indies,
3609 N. 29th Ave. Hollywood, FL 33020

Here is an 800 number that is listed on their site: [protected]

Here is an 800 number from off their product that they sent to me unauthorized: [protected]

No. of Cmpl Type of Response
1 Making a full refund, as the consumer requested
0 Making a partial refund
4 Agreeing to perform according to their contract
0 Refusing to make an adjustment
29 Refuse to adjust, relying on terms of agreement
124 Unanswered
7 Unassigned
165 Total

XM Brands, Inc.

Address: 3809 N. 29th Ave.
Hollywood, FL 33020
Tel: [protected]
Fax: None

Web Site: http://www.acaixm.com

Contact: Customer Service -

Business Start Date: 10/6/2008

Company ID: [protected]

Nature of Business:
This company's business is Weight Control Services

Agency:
License Number:
Status:

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

A note in closing: Beware of any company, even those who have ads on television. Make sure you find out about a company before you give out your credit card or debit card number. Also, just because a product looks good, may seem like fun to use, or may look like it is something that may look like it may make things easier on your life--BEWARE! THERE ARE NO EASY SOLUTIONS EVER! THIS HAS BEEN PROVEN TIME AND TIME AGAIN.

I was one of the many people who XM Brands, Inc actually got a hold of their debit or credit card, personal information, phone number as well as email address and to tell you the truth, I cannot prove to you how they did it---THEY JUST DID IT! Then they turn it around on you and try to make you believe their lies and make you believe you signed up for their offers when you did no such thing. Or they will not cancel your account when you ask them to. My friends, BEWARE! Nothing good is every free or easy--there are always strings attached. Please learn this lesson from those of us who did not learn it too well but now have from the school of hard knocks.

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Update by Candace M
Feb 11, 2010 1:14 am EST

Actually the web site I sited off to both Karen and Candace several times was www.tryadvancedcleanse.com/ not the of www.AdvancedCleanse I put in my statement. I am just very tired and have been chasing this whole matter for days now and it is late so I made a misprint. I actually did read it www.tryadvancedcleanse.com/ to both Karen and Candace and I read it to them several times and they both told me it was their company web site.

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t111t
, CA
Jun 29, 2010 10:46 pm EDT
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I am now getting the RCMP involved as they have hung up on me every time I try to speak to a supervisor concerning my wanting to cancel the order within 24 hours of ordering. The policy link did not come up on the screen before I had confirmed order.
Once I reviewed the policy, I immediatly contacted them to cancel and they told me this was not a valid reason for cancelling as I HAD NOT TRIED THE PRODUCT.

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George M
New York, US
Aug 26, 2009 8:11 pm EDT

There was an ad for Internet sales and Marketing that I ordered for $1.00 and XM brands charged $84.84 for a Health and Beauty product.
This is clear and blatant fraud and will be reported to an Internet Fraud division or Possibly the FBI.

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lily75
Sydney, AU
Aug 25, 2009 5:07 am EDT

I signed up for the $1.00 Google profit House offer. It wasn;t until I printed the confirmation screen that I realised that they would be taking more money after 5 days. i don;t have any money and as I am in Australia I cannot contact hte company to cancel the service. I don;t know what to do and am panicking. Can anyone help me? How did you make it stop? Thanks

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lamoocow
Play, US
Jul 21, 2009 2:39 pm EDT

Somehow this company fraudulently obtained my credit card. They have sent me product which I did not purchase. When I have tried to contact them multiple times I have been either disconnected or have only been able to reach an answering service. No calls have been returned. My bank states they have had numerous similar complaints against this company.

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Karen O'Hara
Paisley, GB
Nov 26, 2009 11:47 am EST

Purchased a product for $1 and have been charged $84.84 on three no. occasions and received nothing from them

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Kim Pillow
Provo, US
Dec 16, 2010 12:50 am EST

I canceled the dating service and received a refund only to find out that more money was taken out of my bank unauthorized. I am disabled and can not afford this I will have to take some kind of action.

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Chuck Turner
Sandy, US
Apr 28, 2010 1:36 pm EDT

XM Brands (Everbrite scam) is the same folks (Utah and Florida cats) who done the Acai scams.

Report them to the Florida Attorney General
( http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes ) and the FTC (www.ftc.gov)

One dude promoting these scams is called Ryan Eagle:

Ryan Eagle
Eagle Web Assets / EWA Network
Phone: [protected]
EMail:
ryan@eaglewebassets.com
Tom Eagle | Vice President
tom@eaglewebassets.com
Address: Eagle Web Assets Inc.
207 Willow Parkway
Buffalo Grove, IL 60089
United States of America
AIM: nXo
SKYPE: EagleWebAssets
GTALK: RyanEWA@gmail.com
MSN: xCellEagle@hotmail.com
Ryan Eagle on Facebook: http://www.facebook.com/tacox
http://www.eaglewebassets.com/contact/
http://www.ewanetwork.com/contact/

Proof that they are promoting this scam:
http://twitter.com/ewanetwork/status/12434389340

Bout time these scammers and thieves got shut down and locked up.

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Chuck Turner
Sandy, US
Apr 28, 2010 1:32 pm EDT

09 Mar 2010 CLN* Teethcs.Com+ +[protected] US 1.47USD

09 Mar 2010 Sii*ONLNORDR8776833080 [protected] US 3.87USD
 
16 Mar 2010 Sii*ONLNORDR8776833080 [protected] US 87.47USD
23 Mar 2010 CLN* Teethcs.Com+ +[protected] US 139.11USD
26 March 2010 Ibuildwealth [protected] US 40.00USD

All the same XM brands scam.

Report them to the FLorida Attorney General: www.myfloridalegal.com

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natalie from PA
Tobyhanna, US
Mar 20, 2010 3:22 pm EDT

The exact thing happened to me that happened to several of you. I filed a fraud report with my bank. XM Brand Products out of Hollywood Fl billed me 3.87 for a product I didnt recieve and then tried to tell me I had 10 days trial and that 3/19-3/20 was 11 days so they billed me 87.47 for the next months memb ership.THEY ARE SCAM ARTISTS! ! I also spoke to a cust. rep that was either based out of India or something because she wasnt helpful and told me 10-20 = 11, so I asked for a supervisor who told me the same and hung up on me. DONT EVER USE THIS COMPANY FOR ANYTHING!

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Fulla
London, GB
Mar 04, 2010 10:35 am EST

I've been done by this lot as well. I live in the UK and am trying to get my bank to help. Has anyone from the UK managed to cancel these payments yet?

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11:03 am EST
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XM Brands Unauthorized Use of Debit Card

I had a charge of $1.97 tacked onto my debit card that I didn't authorize. All that it showed was XM Brands out of Cancuun Mexico. There was no phone number listed. The Visa Fraud company called me letting me know of some other unauthorized possible fraudulent charges and that is how I found out about this charge from XM Brands.

I spoke to someone at my bank and they gave me a phone number of [protected]. After being on hold for a little bit H. Miller took my call. The phone connection made it extremely hard to hear her by the end of the conversation. I explained to her that I had indeed went onto a Google Making Money online using advertising website. It only had information that was being sold and that I was pursuing. She told me several times that this charge was for a promotion. I told her that I had saved every web page when I was looking into this a month ago and that their company wasn't listed any where on the pages. Therefore, I didn't authorize the payment. Which I knew what payments I had authorized, because I wrote them down in my checkbook to withdraw the amounts authorized. She wanted to argue with me until I mentioned that I had saved each web page and that my bank and Visa Fraud had contacted me. She started signing a different tune, after being adiment that she couldn't refund the $1.97, and told me that she would talk to her supervisor and would I hold the line. The phone connection was so bad that it sounded like she hung up on me and then I heard the operator sound.

Since this I have cancelled my debit card and am going to pursue it and the other charges through Visa Fraud.

Hope this helps. I still am unclear as to what the "promotion" was for she wouldn't say, but she did make it very clear that she was working for XM Brands.

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Candace M
Norman, US
Feb 10, 2010 11:14 pm EST

I was scammed by this company called XM Brands. I went on one web site to order a product called Advanced cleanse and also an Acai product for a trial fee of shipping and handling of $3.95 for each. For some reason the Acai order did not process but I did not realize it did not at this time.

I got the links off the www.weather.com web site where it pulled up another internet site (http://www.healthnews10.com/?n=178&k=weather)which lead me to two other sites (http://www.tryacaiberrypure.com/2/?id=b7f5113f83376fc4&subid=19770 and http://www.tryadvancedcleanse.com/2/?id=b7f5113f83376fc4&subid=19770) where the actual links to the products I did order but again one of my orders did not process. The one that did process was the Advance Cleanse product.

4 days ago I went over to the site again to see about their product and I went into the terms and conditions which said that I had 14 days to cancel the membership which I did and I even called the company back once again to make sure I did not get charged anymore from them.

Well the reason I went to check out the products again, thinking I had ordered the Acai and the Advance Cleanse products from this company was because a charge from a web source had charged me $3.87 ( 02/02/2010 Debit Card Transaction SII*INTRORDR866889218 86 01/29SII*INTRO $3.87) and I am thinking this just did not seem right but shook it off because I was thinking I was dealing with the same exact company. I am thinking that the $3.87 is not right and so I went to the web sites to check out the shipping and handling for a the trial offer.

While I was on the web site for the Advance Cleanse product I noticed the terms and conditions and that is when I found out if in 14 days I would be charged approximately $150 if I kept the membership. Well I decided that was way too much for their product so I called customer service and cancelled the membership 4 days ago (February 6, 2010) which was still in the right time frame to cancel. So thinking after calling this company 2 times to make sure I got the account cancelled and that they actually gave me a cancellation number and the 2nd person did repeat it the second time from off the account, I felt I was in the safe zone. Not so!

Then yesterday, February 9, 2010, a charge for $87.47 (Pending Misc. Debit POS DEBIT SII*ONLNORDR8776833080 [protected] $87.47) was pending on my bank account (This is the XM Brands way of debiting an account) and I had no idea why I was being charged this amount since I cancelled 3 days prior and was within my safe time frame. I used the [protected] number, that was included from the number on the bank online statement, to make my first contact with this company and talked to a lady named Karen.

I got a foreign lady named Karen who sounded oriental to me and she refused to tell me who the name of the company was at first. I demanded that she tell me what the name of this company was that charged me $87.47 on my card. She would not tell me till we had been in the conversation for quite some time.

Finally she tells me it is the XM Brands and than she asked me if I has authorize the order and thinking it was the first original company I had ordered from that I was talking to, I said yes but as I went on about that I had called and cancelled the membership within the correct time frame of 14 days, which was 3 days prior to my call to them, she told me that I only had 10 days to cancel. Now I was confused and thinking how is it that they can change the days from 14 to 10 days and that I actually did cancel in the right amount of time according to the terms and conditions of their web site. Again I am thinking I am talking to this company I actually place my order with and not knowing this was a company who fraudulentlly took money out of my banking account via my debit card.

I even gave Karen the web site name of www.tryAdvancedCleanse.com of which she tells me this is their web site and I believe I even repeat it to her and she again tells me it is their web site. She even has the nerve to ask me why don't I try their product which I had no desire to try anything that they had to offer to me because they had debited my bank account when I had cancelled and again I am still thinking this is the company I ordered from originally.

I was also told by Karen, the first lady I talked to on Feb 9, 2010, that if I had cancelled the membership of their product that I would have received email verification. I told her that there was no email sent to me and that some inept person who works for that company failed to do their job correctly. Again at this time I do not realize that I am dealing with a company that somehow got a hold of my personal bank account debit card, my email address, and my mailing address.

Karen tells me that I authorized the order on January 29, 2010 at 6:00PM and I am still thinking this is the original site because this is the exact time I ordered from the original site for the Advance Cleanse product. But this is not the same company but I did not realize this until talking to the second lady named Candace.

So I am going around and around with Karen and I get really angry at some points in our conversation because I am sick and tired of hearing her saying, "I'm sorry, " and that I had authorized their company to debit my account for their product. I finally got so upset with her I am screaming at her that I want my money refunded and that I don't want to hear her say, "I'm sorry, " or that I authorized the order when I didn't.

Also when I ask what the web site address is to their company this is also questioned by Karen as to why I want their web site. Finally she tells me it is www.xmbrands.com.

After much going back and forth with this lady and we have been on the phone for a long time she finally puts me on hold for a very long time to talk to her supervisor named Candace. It is during my conversation with Candace that I realize to google this XM Brands company and that is when I pull it up that many people have been taken in fraudulently by this company. Now I have a clearer picture of what this whole matter is about--fraud!

Some how this XM Brands company fraudulently took money out of my bank account for an order I did not authorize to begin with, took money for a so called 10 day trial of their cleanse product, again which I never authorize, but not only did they charge me the $3.87 shipping and handling charge, I never received the 10 day trial they accused me falsely of ordering and authorizing. So the pending charge, as of Feb 9, 2010 of $87.47 I was charged for was charged to the same debit card that they told me I was suppose to have authorize, which I definitely did not authorize. In fact, up till Feb 9, 2010 I had not even heard of the XM Brands, Inc nor have I ever visited their web site. I am told that I authorized the order for their cleanse product which I never did and they actually sent me a product that was not even the cleanse product but was their Acai XM product when I was repeatedly told by both Karen and Candace, they told me that I authorized the purchase of the Cleanse product not their Acai XM product.

When I question both Candace and Karen and mention the cleanse product, they do not refer to it as Nurti Cleanse but just as cleanse and when I call it the Advance Cleanse, they tell me that is correct. I mean I said Advance Clease several times to them and they always tells me, "Yes, this is what I authorized the XM Brands company to charge me for."

Then the customer service reps had the nerve to ask me why I did not want to try their product and Karen even told me she could give me a 20% discount. I told them that I did not want to try nothing that they had to sell and that I wanted a refund of my money.

After being put on hold once again by this lady named Karen, she finally gets me over to her supervisior named Candace who asks me the same dumb question about why I do not want to try their product. Then after a very long conversation I tell her repeatedly that I want my money back that they had stolen my grocery money and she finally tells me that I will receive a refund within 14 business days and that I will receive an email verification. I ask when will I receive the email verification to which she, Candace, tells me within 24 hours. What a lie, too, because I never received an email verification and it is well past 24 hours.

So I call the company XM Brands from off their bottle that they sent me and charged me for, which is /removed/ and talked to a 3rd lady yesterday and I have no idea nor can I remember her name but she ended up hanging up on me. She was a regular customer service rep and she tried to patch me through to a supervisor but was not able to after again a long hold time.

She told me to mail the wrong product back before I would get a refund. Never mind that I was charged $3.87 for something that they accused me falsely of authorizing that they never sent. Well I have read enough from other people on the web to know even if I mail this product back, I will not get a refund from this company and besides this company charged me for a trial fee for a product they never sent to me so they fraudulently took money on me twice.

This company falsely took money out of my bank account via my now cancelled, as of Feb 9, 2010, debit card and now I am going to have to mail this product back to get a refund which means I will have to drum up the money to pay to ship this product back to include to make them sign for it which will probably costs me at least $10 and so now I will be out more than $100 from this company. They will have their product back and be able to ship it out to another person who they will probably most likely steal money from. I mean it can go on and on with this criminal person who runs this company.

I am on a fixed income. I do not own a car and get around in a power chair or a walker when I leave my home. I don't have the means to go to the post office to mail back a product to the XM Brands company, other than a bus trip, only to hand it back to them and never receive one single penny back for my trouble that they put me through. Why they have not even sent me the 10 day trial sample and they charged me $3.87 unauthorized. What makes me feel safe in trusting them to do the right thing? Nothing at all!

When I told them about the trial product that they were supposedly sent to me that I never ordered or never received, Karen's reply to me was that she cannot control the mail. Yet they can send me out a full size bottle of a product I never ordered and charge me $87.47 and it does arrive to my address but they cannot get a 10 day sample out to me. Something is fishy out in New York City. I am going to keep the bottle they sent to me and charged me fraudulently so that if the FBI wants to see the bottle they can. I will keep it strictly for legal evidence.

This guy needs to be arrested and sent to prison for money fraud. He also goes by the ALIASES of KENNETH JACOBI. Some how he is getting into people's personal accounts and stealing money from them fraudulently. Why he has not been stopped by now I have no idea. All I know is that I had to cancel my debit card yesterday--Feb 9, 2010--from my Chase bank account and I have to wait on a new card and plus too I am out as of right now a little over $90.00...$91.34 to be exact.

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9:17 pm EDT
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XM Brands Never received product

I ordered $1.97 Google Work from Home starter kit. After calling the company numerous times still did not receive email with user ID and password. It is very difficult to get through to their customer service and I got disconnected a few times I tried to complain and cancel my subscription. One of the customer service reps told me that she has to hang up because her supervisor is complaining that she has been on the phone with a customer for too long. Requested supervisor to discuss matter, refused to connect... Very frustrated with this company. I utilized the email that was posted on this website for their customer service and sent a request for cancellation. Will file formal complaints as well.

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ColeAnn was scammed by XM Brands
, US
Feb 23, 2010 1:08 pm EST

I am an unemployed mother, who was taken in by the Google, work from home ads...I paid 1.00 for the s&h fee for a cd- come to find out that a charge by xm brands was also taken at the same time for 1.97- and two days later 77.83 was charged. I called my bank and had the debit disputed, was given back my 77.83 and now two months later, the bank just withdrew thw 77.83 again! When I called I was told that they "temporarily" give you the money back until the dispute is followed through. I understand it was my mistake to be suckered in by something claiming to be a legit. business to work for Google, but I authorized a charge of a 1.00, not the other two charges! I feel violated. Like I said I'm a mother who is unemployed and every dollar counts. My bank told me to follow up with the BBB- which I will do- does anyone have the address, phone #, or url of the "XM BRANDS" company? The bank also said that they (xm) provided sufficient information to make it a legit. charge to my account- how does that happen?!?! I called them two months ago when this happened and was told I would be refunded my money- ###, every word out of the several people who I was passed around to. I'd like to try and prevent them from doing this to others.

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Brniz
, US
Jan 27, 2010 3:34 pm EST

I so agree with this, this guy and his people need to be stopped, they are nasty vial little vulchers taking advantage of those of us trying to earn an honest buck and then kicking us while we are down. They are the worst kind of scammer. No soul. I too ordered a starter google kit for 1.97 and was to be receiving information, then this month was charged another 77.83 as monthly subscription fees! I never knew I was subscribing to anything or I would not have done it, then I never got the information, when I called I was on hold for over an hour, but not giving up I got the kids name at the company, an Alex Patterson, probably not his real name either. I cancelled the subscription as well as notified my bank card company to have them stopped. They are going down, I also notified the Better business for false information and product that does not exist! Thank you for letting me vent. Brniz4u2c@yahoo.com

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Stop Scammers
Hollywood, US
Nov 13, 2009 5:40 pm EST

XM Brands owner 's name is /name removed/ he also owns a company called Telecom World which he sells phone cards ( probably a scam too) and a company called Odyssey Promotions which he sell scratch off lotto tickets, also a scam! Stay away from these companies. He has been scamming people for the last 15 years! He will get what is comming to him one day! His company XM Brands is in Hollywood, Florida he runs it with his wife. She is also a scammer. He used to be in Miami Florida (Miami Gardens) to be exact and he moved to Hollywood. He lives in Broward County Florida in a house that he payed from scamming people. STAY AWAY from any Google profit house business and any Acia Berry, teeth whitener, colon clenser or anything else that is associated with XM Brands. It is all a scam nothing works. He runs Odyssey Promotions from the Hollywood office as well with his partner in crime her name is Sonia Acosta. They have been working together for a long time and are scammers as well. I have the inside scoop on the whole company. If you want more info write me and i will let you in on details. more to come soon... XM BRANDS IS GOING DOWN! I have deeper pockets than that ### so believe me.../name removed/ and everyone that is connected to him IS GOING DOWN!

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XM Brands scammed me out of 139.00

I am so discusted and furious over this company, I ordered 1 4.95 bottle and now have recieved 2 more bottles and a diet plan I never ordered and was charged 139.00 dollars on my on my credit card! Ive called numerous times and all i get is a answering service that says theyd call back! This is such a major scam--- Im going to report them on the news and get to the bottom of this crap!

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dissatisfiedinMA
Medway, US
Oct 14, 2009 4:14 pm EDT

I absolutely agree with the complaints! I think the whole thing is a huge scam and have told all of my friends about it so they will not be mislead about this product. It was very misleading to see only $4.95 to be charged then you are automatically in some subscription for an expensive product (to be billed $139 avery 2 months) and the only way to cancel is on-line and no money back. So not happy with this at all.

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Michele0517
Toms River, US
Sep 08, 2009 10:28 am EDT

I reported then to the BBBof Florida, everyone should do the same. They do not credit you any money and they only let you cancel over the internet and not the phone. They owe me my money because I refused their product and they told me I could not get my money back.

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XM Brands SCAM

XM BRANDS INC IS A BAIT AND SWITCH OPERATION. HERE IS WHAT I WAS ABLE TO FIND YOU:
THEIR CUSTOMER SERVICE EMAIL [protected]@xmbrands.com
1) BBB HAS 89 COMPLAINTS AND HAS RATING OF F
2) COMPANY OWNER IS (I WAS UNABLE TO FIND HIS PHONE NUMBER BUT IF I DO I WILL POST HIS PHONE AS WELL)
JACOBI, KENNETH
5753 MIAMI LAKES DRIVE
MIAMI FL 33014 US
3) PLEASE FILE REPORT WITH FBI INTERNET CRIME UNIT (GOOGLE)
4) FILE COMPLAINT WITH ATTNY GENERAL IN YOUR STATE AND STATE OF FLORIDA

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Stop Scammers
Hollywood, US
Oct 02, 2009 2:33 pm EDT

STAY AWAY FROM ANY PRODUCTS FROM THIS COMPANY, THEYARE A SCAM! THEY ALSO SAY THEY ARE AFFILIATED WITH GOOGLE PROFIT HOUSE...ANOTHE SCAM! THEY NEVER ANSWER THEIR PHONE, JUST TO MAKE SURE ALL THEIR CUSTOMER ARE OVER THEIR 10 DAY GRACE PERIOD SO THEY CAN CHARGE YOUR CREDIT CARD! MAKE SURE TO READ ALL THEIR TERMS AND CONDITIONS. YOU WILL GET CHARGED EVEN AFTER YOU CANCEL YOUR ACCOUNT WITH THEM. THEY WILL SAY THAT THERE IS NO NOTES AN ACCOUNT THAT YOU CALLED TO CANCELL. THEY NEVER GIVE YOU A FULL REFUND THAY TRY TO GIVE YOU A 30.00 CREDIT THAT NEVER HAPPENS! STAY AWAY FROM THEM.. I FOUND OUT THAT THE OWNERS REAL NAME IS /name removed/. HE HAS BENN SCAMMING PEOPLE FOR OVER 15 YEARS AND HAS MADE MILLIONS DOING SO. NOTHING IS FREE IN THIS WORLD THEY GET YOU WITH A $2.95 FREE TRIAL...JUST PAY SHIPPING AND YOU HAVE A 10 DAY GRACE PERIOD TO CANCEL BEING ENROLLED IN THEIR AUTOMATED PROGRAM (WHICH MEANS YOU WILL BE CHARGED EVERY MONTH IF YOU DO NOT CALL AND CANCEL) WELL GOOD LUCK TRYING TO REACH THEM. I KNOW ALL THIS BECAUSE MY EX GIRLFRIEND USED TO WORK THERE AND QUIT BECAUSE SHE WAS TIRED OF THEIR SCAM. SHE FELT BAD FOR ALL THESE THOUSANDS OF PEOPLE BEING SCAMMED. THE OWNER IS AN AROGANT ARAB LITTLE PUNK . SO FOR YOUR OWN GOOD STAY AWAY FROM ANYTHING TO DO WITH XM BRANDS.

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Stop Scammers
Hollywood, US
Oct 05, 2009 11:32 am EDT

Maybe this will help. If you need to speak to a manager at XM Brands.GOOD LUCK!
They have 2 Department Managers one is Named Robert and the other is Named Sonia. They also have a floor Supervisor named robert as well. If they still do not get you to one of them then ask for the owner. GOOD LUCK! Lets take these people down!

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Stop Scammers
Hollywood, US
Oct 06, 2009 12:08 pm EDT

The name and address below for XM Brands is not real, that name is one of his alias's
JACOBI, KENNETH
5753 MIAMI LAKES DRIVE
MIAMI FL 33014 US

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VadnileM
Weirton, US
Mar 03, 2010 9:58 am EST

Ordered what I thought was a free trial offer...only pay for shipping. Realized company was not reputable. Cancelled withing 15 min. of purchase. Received cancellation number & was told I would not be charged for product. Visa was charged for trial plus $87.oo for product. I have contacted Visa & had charges removed multiple times but they say they can't cancel charges from company. We will now have to cancel Visas & have new ones sent. It's amazing that this company of frauds can't be stopped! Beware of any brands from XM Brands. they have multiple products from Everbrite teeth whitening to acaiberry diet supplements

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kaleeflower
Whittier, US
Mar 03, 2010 3:00 pm EST

Seriously lets take them down they are randomly charging me 87.47. How do I get them to stop? Should we contact the FBI?

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lewicke
Ocean City, US
Feb 14, 2010 5:20 pm EST

your info is helpful..i will call the owner...at this point i'd like to file a law suit.

are you in?

mark 410.842.3475

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lewicke
Ocean City, US
Feb 14, 2010 5:18 pm EST

lets all get together and file a combined complaint on this matter...i have an attorney ready to push this matter

Mark
410.842.3475

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Christy Grob
Rantoul, US
Jul 24, 2009 6:53 pm EDT

I as well am a victim of this fraudulent company. I have made numerous calls and received the answering service and they were very rude at that. I never authorized them to take this out of my account. I called and cancelled the credit card and were still able to force the money out of my account and put me in an overage on the new card. This company is a fake, phony, and just totally unprofessional. I did, however, make it through to a lady and she instructed me that I had to cancel this on the internet but refused to give me the site to cancel this "bogus" product. I will follow up as well.

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Scott Strehlow
Orlando, US
Jul 18, 2009 1:34 pm EDT

I have been calling each day, after I received an unauthorized package, on how to send back the package. Still no calls from a XM Brands Customer Service Representative. Best advice is to cancel the credit or debit card number that they are using to bill you account. I just did that today. I will now follow up the FBI Internet Crime Unit and the FL Attny General.

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XM Brands unauthorized charge to debit card

I ordered a 14 day trial offer for $0.99, and received an additional package on the same day with additional products which the company used my debit card account and withdrew $139.00, plus a $35.00 overdraft fee, because the funds were not available. I did not authorize this withdrawel of funds, and I never was able to "trail" the product.

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TMWC
Orange Park, US
Dec 08, 2009 9:36 am EST

I contacted them through a number [protected] and they were curious how I got that number. I went through Google making money online and got charged $1.97. Some how they linked their site through the ad making money site and charged an additional amount. I spoke to an H. Miller at the number here and told her that I didn't authorize that amount. I saved all of my web pages and they were no where to be found! Scam indeed. I'm going to report them to Visa Fraud! After a long drawn out conversation of "I'm sorry's" H. Miller told me she would put me in touch with her supervisor to get the $1.97 back. The phone connection was so bad that it sounded like we got disconnected..next thing I knew, we were!

Hope this helps someone! Check into these things before you sign up they are all intertwined!

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ladeedi
Plainville, US
Sep 03, 2009 12:00 pm EDT

I agree this is really ridiculus. they did the same to me. debited my account 139.00. I just got off the phone with their so called manager and told me that just because I refused the package I still cant get my money back...I said if I buy something in a store and I decided I didnt want it, I would return it to the store and get my money back..he stated they are not a store and hung up on me.

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3:24 pm EDT
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XM Brands Unauthorized billing

I called the company and they instructed me to send the box back return receipt. I did. Then I was notified by my credit card there was a $48 handling fee.

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Franharb47
Strawberry Plains, US
Sep 30, 2009 1:18 pm EDT

Canceled my order in april. Then they sent another product in june. I returned in and asked to credit my charge card and they still have not credited my account. Now they are saying they can not find my order # and that they are not the company that i had ordered from. I have talked to a brandi, brooke, rob, amy nicole, morris, appolainia, threscha, you name it i have talked to them. They need to be shut down. They are a joke!

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Outraged2565
Santa Clarita, US
Aug 12, 2009 4:57 pm EDT

This company offered a five day "trail period" for .99 cents. When I called they stated that the "trial period" began the moment I ordered the "product" (i.e. instructions). The information was too complex so when I called to cancel, I could never get through (busy signal). I finally got through on the fifth day - but they count weekends. They are still going to charge me $89. I will never sign up for anything on the internet again.

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kina82
, US
May 29, 2010 11:52 am EDT

This guys are a big SCAM, do not order from them please. I order a bottle of their weight loss pills and if you dont cancel within 5 days, they will automatically charge you 87 dollars. When I called to cancelled, and returned the product they charge you 43% RESTOCKING FEE, TOTAL RIP OFF. CBS, ABC news all recommended this website, are they in on it to? I would like to see if a group of us is interested in filing a class action lawsuit, and see if there is an attorney interested in representing us. I feel RAPED, and taken advantage of!

LESSON LEARNED DO NOT PROVIDE YOUR CREDIT CARD TO FREE ITEMS, THERE IS NO SUCH THING AS FREE, THEY ARE EAGER TO CHARGE! IF SOMEONE IS INTERESTED IN GETTING TOGETHER TO FILE A SUIT, SEND ME AN EMAIL AT korinao@yahoo.com

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gtownlady
Germantown, US
Feb 23, 2010 12:37 pm EST

i ordered teethceleb. no product was received but checking account charged also they charged for a monthly club fee which i did not agree to with noyhing to show for it. DO NOT ORDER ANYTHING FROM THESE PEOPLE - i cannot get them to rectify the problem nor return my money. i am out $92.24

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Len Potter
Hope, CA
Nov 15, 2009 5:56 pm EST

there has been two withdrawals from my account that I did not approve totally almost $100.00

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Gary Paul
, US
Mar 05, 2010 9:43 am EST

Misleading teeth whitening web ad offering free trial offer with paid postage & handling. After signing up you receive an email stating you are now a member & will be receiving products monthly. I responded immediately to their email stating I did not want there membership or product, to cancel order and membership. 10 days later they billed my debit card 87.47 for products.

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KimRD
Newport Beach, US
Oct 15, 2010 1:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is a complete and total scam. I ordered the trial product and had not received after 8 days so I called the company to cancel per their "10 day cancel no regrets" policy. The rep sent me an email with a link and gave me the info to fill in the blanks to cancel. I followed the instructions and submitted my cancellation. A pop up window appeared and stated "you will receive an email to confirm your cancellation". After 24 hours of no email confirmation I went back to the link and resubmitted my cancellation. Same pop up window, no email 24 hours later. I then went online to check my banking and there was the monthly charge of $87.13. I called my bank and they put a "stop" on the merchant to avoid any further charges. They advised me to call the merchant to have the charges reversed. They also advised me to call back as soon as the charges posted so they could perform an immediate dispute. I called the merchant and spoke with a rep who stated "I will submit your request to our billing dept and it will take 10 days for your refund". I asked to speak to a supervisor and was put on hold for 26 minutes then rerouted to another representative who attempted to again put me on hold for "the next available supervisor". This company is a SCAM, FRAUD, RIP OFF. I am thankful that BofA processes disputes immediately and takes care of their customer, protecting them against this type of fraud.

DO NOT DO BUSINESS OF ANY KIND WITH THIS MERCHANT. I hope they are shut down and sued for misrepresentation and blatant fraud practices. I wish I had taken the time to search this company's information before purchasing anything from them.

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caller dave
Dimondale, US
Jul 26, 2010 4:03 pm EDT
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I, too was scamed. Never again. I overlooked the June charge and now have three charges of $87.47 that the credit card company will not help with.

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ElisjshaReign
Washington, US
Jul 10, 2010 4:11 pm EDT

This is what u do! Go to http://www.xmorders.com/mc/. It's a website to cancel your order!

First Name:
Last Name:
Address:
City:
State:
Zip Code:
Telephone:
Email Address:
CS Rep: Bince Thats who helped me so just use his name
Order Number: if u dont know it. just look through all your old mail or deleted mail and try to find the original email.It will be sent from DoNotReply@donotreply.com

Password: Online
Your Digital Signature: Your first and last name

I really hope this helps everyone ! this is so horrible. Good Luck everyone

Heather

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R Esparza
Bakersfield, US
Jun 29, 2010 5:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HI my name is Rogelio Esparza. I too have been in a bad rip off scam from this company called Lean Body Burn Rip. Lean Body Burn just ripped me off for $87.47 because, according to them, my trial period was up even though I didn't receive the product during their supposed trial period. When I called them I couldn't get beyond a manager in some foreign country who would not give me another number to call. He ended up hanging up on me. The original charge was $3.87 for a 10 day trial period. The trial period doesn't start after you receive the product! The trial period starts the minute you order the product! If you do not receive the product until after the trial period, too bad. My question, "How can a person try something (trial period) if they don't have it?" I called my bank to dispute and I had to mail pills back which I did but what a ripoff? Can I get help from anyone with retrieving the money ripped off or how should I go about? What about consumer affairs or BBB...any thougts?

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